Unfortunately I had to deal with two people at the Provo Rec Center today that had zero customer service capabilities. Every other rec center I have been to has allowed me to watch my kids without paying an entrance fee. The manager had absolutely zero common sense and clearly no children of her own. Her justification was that she didn't know if I would secretly use the facilities if she let me in. Wow. I'm in boots and have my 2 and 5 year old with me. Yep, I'm gonna sneak away and use the treadmill. You caught me. The two front desk employees had zero common sense and were unable to think for themselves. They said they were unable to do anything that went against their policy. Is this their first day working? EVERY company and organization makes exceptions for policies ALL THE TIME! What they should have done was say, "I know this policy sucks, but we try to enforce it the best we can. We can let you in this once with your other two kids, but we'd appreciate it if you could pay in the future." Problem solved. Next time I would make sure not to bring my other two kids, and even if I didn't like it, I'd pay the stupid $3 to go sit in the corner and watch my kids. read more

We love to take the kids swimming here. It's a lot of fun! Only 4 stars because it gets pretty busy, the prices are okay.. and the indoor swim area gets a little too cold in the winter and spring. Would be nice if it was a bit more heated for the kids but they still love it! The lazy river, slides, play structure, rock climbing wall, cliffs, etc..lots of fun and a great indoor activity all year round. Great family bathrooms and changing rooms. read more

So the things I DON'T like are the price, the horrible WiFi, and the changing rooms are nasty by noon. Seriously, I found a DIAPER in the shower! EW! BUUUUUUUUUUUUUUUUUUTTTTTTTT that's why I go really early in the morning when they first open! It's extremely clean in the morning! The WiFi isn't too bad for the first hour or so so that's when I use the treadmill and catch up on my shows with Hulu. But after the WiFi goes out (I'm guessing it does it cuz too many people are there by then and it gets over used?) I lift weights. Their gym room is awesome! They also have workout classes, a pool, and other fun stuff! I really like it :) read more

My wife and I have a couples pass here. They offer discounts for all sorts of things such as provo residents, Utah state employees, intermountain employees, and much more. So if you want to get a pass here make sure you ask them about their discount offers. My wife is a nurse at intermountain so our year pass ended up being 25% off of the provo resident rate, which is a really good deal. And they don't have stupid maintenance fees. We mainly come for outdoor swimming in the summer time and the gym. Although the gym can get a little packed depending on the time that you come, it's a great atmosphere and It's not full of "brovo" meatheads that you find at vasa, which is nice. Also if you are worried about theft, they just recently installed passcode lockers right in the gym area. They also have amazing racquetball courts that you can reserve right from an app. This place is the best. I'm serious. It really is. read more

If your looking for a "family friendly" place this is not it. This place makes it impossible for a family to really have an easy comfortable experience due to all their irrational rules, such as, (no outside food or drink, crazy rates for child care, horrible fitness instructors, unsanitary pool conditions, and terrible junk food options just laying out on the counter for hours.) Also, if you plan to workout here, DON'T. The weight room is filled with kids that don't know what they are doing taking up a ton of space. read more

Do not expect to see me at the Provo Rec Center again. Yesterday I was blamed for stealing a basketball that I did not take. The experience was incredibly unpleasant, and my ID was confiscated on the condition that I pay a $50 fine for the ball. No other gym I have attended has had a policy this archaic. The Center's policy surrounding this situation is irrational, victim-blaming and, quite frankly, insulting. Especially given the otherwise pleasant experience I have had at the gym. My advice: Don't deal with the Provo Rec Center. read more

The BAD: The requirements for membership are: Proof of residency in Provo, and your taxes, to proof that your kids are really yours. The price is not by any means cheap, so, as a Provo tax payer resident I feel a little cheated with the price. Specially for large families. Customer service is inconsistent. Some of the reception people are awesome. Some are the mean passive aggressive kind and some are just rude. But they can get really busy and stressed out with many people trying to get in at the same time. But this problem can be avoided with better organization. No place or office to place a proper complaint or suggestion. The reception people will be defensive. They don't know how to handle complaints. Sanitary conditions are not the best. But is not the worst either. The whole mezzanine area only has a small bathroom with 1 toilet and one urinal. A lot of people go to that bathroom so it needs to be cleaned up way more often. Same with the pool bathrooms and changing rooms. Some "Pool staff" people don't have the best attitude and can be aggressive to kids. The Good: The Design of the mezzanine and basketball courts are the very best I ever seen. You can work out in the treadmills and do weights and see whats going on on the basketball courts and other areas of the facility which makes it really nice. You'll never feel claustrophobic in this place. The Pool is awesome, but try to go early because it can get really nasty in the afternoon. A culture of showering before using the pool must be encouraged. If you like basketball, this is "The Place". City sports classes for kids held in this facility, are very good! read more

I would give the Provo Rec Center 10 stars if I could! The building is beautiful and open. Classes and instructors are great. People at the desk always greet you as you walk in. It's clean. Really family friendly. Keep it up, Provo Rec Center! read more

Things needed to get a family membership here: prior year taxes. Numerous bills with every adult in your home's name on them, your marriage certificate even if you have the same last names and live at the same address(im not kidding), your child's insurance card. I know it says on the site that all you need are utility bills, but this is a blantant lie. My son is 2 (he doesnt even need a membership until hes 3) but they demanded i collect taxes and his insurance card anyway. This place is awful. read more

This place is amazing! The instructors and classes are wonderful and the facilities are well maintained and top notch.

This is a nice facility, big beautiful but lacts alot. It took me about 2 hrs to sign for a family membership which they want to see your taxes to make sure you have the kids you say you do. Then it only allows 2 adults 4 kids so you have to pay extra and basic yearly membership was 630.00. Way too expensive. You can't bring any of your own floatation devices such as a small body board for swimming unless you plan on using it in the large lap pool. So much for trying to teach my 2 year old to swim, not going to happen in a deep lap pool where I cant touch the ground. They don't call you back when you leave a msg regaurding the rules. My 12 yr old who was playing on the water playground was told she was too big and she couldn't go down the slides. She is 70-80 lbs and she was playing with her 2 year old brother. If you call to ask the teenagers or college kids a question they have no clue what they are doing and it is an excuse for alot of their issues. Classes are ok, though my son who is 7 did get yelled at by the zumba instructor because he didn't have a reservation in the class, though initially when we did make reservations (which require a login and password for eveyone, not user friendly) the instrutor had no clue about it and said not to worry about reserving because she never turns anyone away. Except appearently now its an issue, when the one child came after my son they allowed him in after the mother vs older sister said essentially the same thing. I did not really notice any of these things until after I bought the membership. The pool is used alot by swimming instructors in the morning until it seems like 11 so your limited to use of the playgound and lazu river portion and if they are using the deep pool with the rock wall you cant use that either. Not worth the price, the drama and the inexperienced staff, wishing i could get my money back and go to the rec center hy my house. Also one more note even though you buy that expensive membership, if you want to do a special class such as dance, volleyball no discounts for you.. read more

Wow! Who had the vision to create this place?! We went with kids for the pools, and we were very, very impressed. The pools offered entertainment for all ages (three foot high slides for toddlers, all the way through long, dark, fast tunnel slides for adults), and the family changing rooms made it very easy to get everyone in and out of the place. We especially love that they are properly geared toward fun rather than toward regulation. I wish our Texas pool could get a little bit of that. read more