Never thought I'd need to rent a storage unit but the day finally came and I needed one fast. I was…read moresurprised how quick they responded with a quote and was super informative on what space they recommend. I had to clear out my garage so I went with the 25x10. When I went to drop off my things, I was really impressed with how clean the facility is, it looks brand new. Didn't see anyone around so that privacy while offloading was nice. I ended up having more room than I needed since the ceilings were much higher than I thought but still can't beat the price for the amount of space. Very easily accessible for big moving vehicles too, 10/10 would definitely recommend

Great location for our storage needs. Brand new looking units. Easy access, in and out. All…read moreconvenient access can be done from app. Great customer service and answers when needed to! Thank you.

I've been homeless for over a year. I was recommended by a friend. The service at the facility is…read morevery thoughtful and they treat you like family. Dallas is very exceptional and very knowledgeable about your situation. I finally found somewhere to live and I'm condensing my storage unit. She gave me a nice price and will help me with anything she said. I live in seaside now but will continue to be in my Salinas location. Dallas thank you so much for helping me and being honest with me.

the staff was very respectful, and kind. they were helpful and considerate. they were well mannered…read moreand courteous. it was very tidy and nice overall.

Lori and Rosa are literally the best. I needed a storage immediately and they were able to help me…read morequickly through the process. They are so friendly and you can tell they value their customers. Customer service is top tiered they really make you feel like family!

I now have two units at this facility and I can't say enough about the service provided to me by…read moreboth Lori and Rosa. I was even able to get my second unit right next to my first one! The facility is clean, and they are responsive to all needs. In this day and age it's not always possible to get such good service and service with genuine care for their customers as I have experienced at Mini Max Self Storage. They offer great start up deals also.

So happy this place is close! We were moving and needed a van and a truck as well as a storage…read morelocker. The manager is so helpful and thorough. She even selected our locker based on our needs while we loaded up at our old place. The office is immaculate and the grounds are clean. Easy access and you can drive right up to your spot. Plenty of boxes and other packing materials if you need them! Thank you!

the units were easy to access and the prices were reasonable. Moving my things in and out was…read moresimple, and they even provided carts to make it easier. Overall, I felt that my belongings were safe and well taken care of. I definitely recommend this storage place to anyone looking for a stress-free experience!

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

From the owner: When Life Demands Space®, Prime Storage - Gilroy offers a range of commercial and self storage unit…read moresizes, from 4’x5’ to 10’x40’, to suit many different needs. If you're running low on moving supplies, such as boxes or tape, we have those, too. Features offered at our storage facility include, but are not limited to: •Extended Gate Access 6:00 AM - 10:00 PM (365 Days a Year) •Excellent Office Hours 10:00 AM - 6:00 PM Monday-Friday 10:00 AM - 4:00 PM Saturday •Competitive Rates •Discounted Plans •Negotiable Prices •Month-to-Month Leasing •5-Star Friendly Expert service •On-Site Management •Convenient Online Account Management •Free online and over the phone Bill Pay •Ground-level access for all units •Outdoor storage units with drive-up access •Indoor storage units available •Commercial Grade Storage Locks and Moving supplies •Fenced and gated perimeter •Package Acceptance Program •24-Hour Video Surveillance

I am moving my apt into storage while waiting for another place to move. Laurie assisted me in…read morefinding a good size space 10x10. They facility is very clean. I appreciate Laurie for the time she took, showing me the options.

This company does not deserve a -5 stars. All of my goods, furniture and boxes are covered with…read moremildew and mold. This morning, I was told by the Manager: "...you are just a tenant and you think that you are more important than you are...", then hung up the phone and refused to answer when I called back. On Saturday, January 24, the Manager allowed a tenant to block all of the aisles that led from the entry door through 2 more aisles for several hours. It was impossible for any tenant to get in or out of the building with anything. In fact, the Manager allowed the tenant to block aisles for other tenants to get to their goods. 3 other tenants were equally upset with not being able to get in or out. I spoke out and asked, then demanded, that the aisle be cleared for other tenants to access their units. I called on Sunday, January 25 to complain to the Owner about the situation and the Manager's position. Same Manager, as she represents herself, answered the phone and informed me of how unimportant tenants are to the Owners. The entire situation occurred, because the Manager waived the rules for 1 unimportant tenant in prejudice to other unimportant tenants. It is expensive and not worth it.

Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

The staff is responsive and helpful and the storage units are clean and well maintained. I…read morerecommend for hassle-free, easy access storage.

Customer service was fast and family friendly. The price for the size unit was the best in town. I…read morehighly recommend calling this number first.

We rented a storage space about a month ago. Manager Bruce is super nice, gave us a tour and we…read morerented the space. So far, no issues. We are pleased with our experience here.

I was under a mass amount of stress when I suddenly had to move everything I owned into storage and…read moreleave town for a few months-I have no idea what I would have done or if I would have still ended up owning all my belongings if it weren't for the wonderful NORETA MENDEZ at SALINAS EXTRA SPACE STORAGE in Salinas ca (!!!) shes been so awesome and helpful. I cant say enough nice things about doing business with her-she is on top of things, helpful, available at extended hours as far as most storages go-she is willing to work with you and seems like a dedicated person on site, plus the place is always super clean!! I want to thank noreta for showing my mom and I that good sweet decent ppl still exist out there you made our lives a million times easier and made my day for sure:) im very happy to say my things are still stored with her there and I have no desire to use anyone else for my storage needs!

The facility is OK, no complaints about that, but you should realize the cost will go up after a…read morecouple of months. The rate you pay the first month will go up to almost double in a couple of months. After you have moved in you will learn the rent goes up. You're OK for the first three months, but after that, if you were paying $300, now it will cost you over $500. They know how difficult it is to move, so they take advantage of that. I'm sure it's good for their profits, but wrong to do to your customers, in my opinion.

Outstanding service and extremely reasonable fees. Friendly & professional services. I have yet…read moreto find a service they cannot perform.

Absolutely the worst customer service I've ever had. I emailed my projects to them and as I was…read moretelling her one copy each and before I could tell her double-sided the manager had already printed the project and then left the premises. I asked the girl to call the manager and explain what happened and then I need it double-sided but they were gonna charge me for the single-sided as well. Absolutely the worst experience the worst UPS store so far. They are not deserving of your business.