Outstanding service and extremely reasonable fees. Friendly & professional services. I have yet to find a service they cannot perform.

Absolutely the worst customer service I've ever had. I emailed my projects to them and as I was telling her one copy each and before I could tell her double-sided the manager had already printed the project and then left the premises. I asked the girl to call the manager and explain what happened and then I need it double-sided but they were gonna charge me for the single-sided as well. Absolutely the worst experience the worst UPS store so far. They are not deserving of your business. read more

Poor customer service. Very rude and doesn't provide the services they advertise. Not a single person in the business but still too busy to deal with the one and only customer. read more

How could anyone give less than 5 stars to these people! I decided I am going to post every time I get great service. I love this place! They are helpful, kind & fast! Everyone there knows their stuff! read more

Friendly and quick service! Need a quick print job and they were so helpful. Small shop but very efficient

I am so thankful for this UPS store, they help me with all of my personal office needs even when I can't physically be there! The customer service is fantastic and I would definitely recommend going to them for all of your small office and shipping needs! read more

I have been using this place for my PO box and they have been doing a great job. We have been able to depend on them to recieve our numerous bulky packages and have not had any issues. I am happy to recommend this place to anyone looking for a PO Box. read more

So the person answering the phone was so uninterested in me or my two questions. Just wanted to know where they were actually located and if they had a notary. So I used the notary behind Valero across 101 and then I went in to the tax place in the same shopping center to send my items by signed receipt mail. read more

Extremely unreliable Twice about a week and a half apart during their posted hours on Saturday and a weekday there was nobody there. No note explaining - nothing. Complete no show. Don't waste your time here. read more

We used this location to turn in our phones. They lost one of the phones, luckily (after a very long and frustrating phone call) we were able to get our account credited regardless as it was a shipping error. We used their services again to return our internet equipment. This was also not received (and another very long & frustrating phone call had to be placed). Save yourself time and go somewhere else. read more

Stellar service. I have a mail box and receive many packages, large & small weekly. They are always handled efficiently. The store provides so many other services, including shredding, copying and faxing. They also process Amazon returns efficiently. I recommend this UPS highly. read more

I shipped a package from this ups store. Come to find out UPS lost my item. I went back into this store and was told I needed to go online and file a claim. After hours online and making phone calls I finally did this. I was promised multiple times that I would be reimbursed $1,614 for my item. They told me I would receive the check in 2-5 business days. This was the first lie. Two weeks later I received an email that my claim had been paid. This is the second lie. Two weeks after that I still had no received any type of payment so I called the claims department. They told me that this ups store had my check and to call them. So I called and was told that no they did not have my check and that since I had filed the claim instead of them they could not help me. It was never once mentioned to me that they could file the claim, until now. Later that day they called me back and told me they show a check of only $200 that was just processed two days ago. So I was lied to again. After being transferred around 10 TIMES I finally was told the reason for this is because the teller from this store said that I claimed the item was worth less than $200!!!! I do not recall ever being asked this. So now they are telling more lies in order to avoid paying me for the item they lost. I'm honestly blown away at the absurdity of all this. Why are big corporations not held to the same degree as small businesses?! A small business would be ran out of town for this nonsense. This is literally how lawsuits start. Shame on UPS. I'm tired of being dragged around in circles trying to get the money I was promised multiple times. This company has no morals or ethics. Shame on ups. read more

Crystal, was fabulous today! She not only helped me with all my Amazon returns but helped a lot of other customers at the same time. While keeping a smile the whole time. read more

The agent was very pleasant and efficient. Even stayed overtime to help me get my paperwork notarized. Excellent overall service

This is my favorite UPS store! It is conveniently located, has great hours, and the staff is really helpful and friendly. Thank you for bringing a UPS store to Prunedale! read more

This is by far the best UPS store I have dealt with. The staff is all friendly and helpful! There is never a long wait and the service received is top of the line. I am so thankful that we now have a UPS store in prunedale and I am even more thankful Adrian owns and operates the store. I'd give it 10 stars if I could. read more