All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

If you are looking for a shop that does excellent work, is reasonably priced AND will not find…read moreextra things to fix that really don't need fixing, plus a shop that has integrity and will do the work quickly on schedule as promised--- this is the place for you! They just saved my mom over $5,200 dollars in unnecessary dealership repairs. She brought in the dealer estimate and C &C told her that at least 80% of the recommended repairs were unnecessary and just the dealer lining their pockets. Amazing! This is the best shop around and they have a 2-3 week wait to get in because everyone knows it! Thank you C&C!

Been going to C&C garage for 15 years. They are the best. I have two vehicles, a Tacoma and Honda…read moreAccord, with some age and mileage, thanks to C&C, they are still on the road and doing great. They are honest, reliable, dependable, and I could go on. I was once in Colorado - 1700 miles away - and they helped me diagnose a problem, over the phone, I was having with my Honda. Unbelievable. A Vienna mainstay that has been around for years - everyone I know in the area, if they ever have a problem with their car or truck? This is where they go

Overall: 15/10 An honest and professional shop that has…read moreearned my lifelong business. Service: 10/10 My primary contact was Mike, however I spoke with many other staff in person and over the phone over the course of a week after I had my Crosstrek towed in with a destroyed transmission system. Everyone was courteous, helpful, and responsive. The new transmission they procured was practically brand new and installed professionally. The experience they provided me as a customer was as excellent as the final bill and they are now my go-to shop for transmission and suspension work. Thus, I strongly recommend this business. When I had my car towed in, it was after hours, but conveniently they had an overnight key/car drop off system that was secure and easy. The lobby was clean, organized, and offered free cold water.

Had my vehicle being serviced at local mechanic and they notified me that the PTU (Power Transfer…read moreUnit) that is part of transmission on all-wheel drive vehicles was leaking badly and needed to be replaced. They did not work on transmissions and advised me to take it to a transmission repair shop. Called the Ford dealership and they told me to replace it would run around $3300. For comparison I called some transmission shops and got ahold of County Transmissions and spoke with Hampton. He told me that it would run $2300 including labor if it needed to be replaced. They had good reviews so I decided to take it to them and save the $1000. Took it there on a Monday and Hampton told me they would have it done in several days. By Friday had not heard from anyone so I called them and was told that it was next in line to be looked at which would be the following Monday. My vehicle had been there five days and had not been looked at. On the following Monday, Hampton called me and said that it did need to be replaced and to replace it would run $3200. This was $1000 more than $2300 as he had initially told me and about the same as what the dealership would charge. Mentioned this to him and he said that the $2300 was for a used PTU that they would get from a salvaged vehicle, and a new one was $3200. He had not told me this when I first called and I had of course assumed the initial quote of $2300 was for a new one. Didn't even know they would consider putting a used one a vehicle because how would you know it didn't have issues. In light of this new information and for the fact I feel it was a bait-and-switch, I decided to take my vehicle to the Ford dealership and have them do the repair. The dealership's warranty on the PTU was much better and I know am getting a genuine Ford part. With an independent shop am probably getting a cheap aftermarket part. If I moved to another city or say was traveling and had an issue with it, I could take my vehicle to any Ford dealership and they would honor the warranty. If County Transmissions had done the work, then I was out of luck. Had to take an Uber back to County Transmissions and pick-up my vehicle and then take it to the Ford dealership. This costs another $50 on top of the $50 Uber charge had already incurred when I took my vehicle there and had to take an Uber to get back home as I live far from them. I opened up my SmartTag GPS tracking app as had placed an Android SmartTag GPS tracking device inside the vehicle awhile back. Was very surprised to see my vehicle had been driven around Vienna and appeared they were using it to run errands as it was stopping at various locations. So in the end I was out $100 in Uber fees, they had my vehicle for a week and nothing was done after Hampton telling me they would get to it in several days, plus they apparently used it to run errands. I would certainly not recommend this company in light of everything that happened. Note: Saw that Hampton had posted a rebuttal on my initial review where he states that the initial quote was an estimate to repair the PTU, but this is not true. The PTU is something that is replaced, not repaired, and he gave me a quote of $2300 to REPLACE the PTU. Plus they didn't need to be driving it around to determine where the leak was coming from since it was obviously leaking when I took it in and it had to be replaced. When I called him on Friday he said they hadn't looked at it yet; however they had been driving it around before that Friday. He mentions that they have a shuttle service and I asked about this but was told it didn't go to where I live.

Great job done by Eurasian. Very professional guys. Prompt communication and reasonable cost. Free…read moreShuttle service is great. I strongly recommend Eurasian.

The cost of diagnosing the problem is calculated separately, and if you want to repair your car on…read morethe spot, the cost of diagnosing the problem is not deducted from the service fee, which is not fair. You have to deduct the cost of the problem from the repair

We have used Frames for many years on all of cars. They provide the highest service and quality…read morework!

Really nice people to work with. They will go beyond explaining the issues, recommendations.read more

I was two hours from home and heard a noise from my front tire. I stopped in and Frank , the…read moremanager, looked at my tire. He heard a leak and saw a bolt in the tire. I explained I was from out of state and asked if they could help me. Frank approached his mechanic Joe. Joe agreed to prioritize my car and took my car immediately And got my car in for a plug and patch within 5 minutes. The shop was clean and all staff was very professional. They worked with a sense of urgency to fix my tire and get me on my way. They were wonderful in my time of crisis. Would highly recommend!!!! They saved the day

I went out tuesday and the passenger rear tire was flat. I usually go to a place in Falls Church…read morebut I needed the tire fixed ASAP. I found BWT, close to home and hours that were ok. Flat in the trunk I head over after work. Brian is inside and he takes the tire and my info. He quotes $29 for repair which is very reasonable. I expected much more. The next day I head over to retrieve the tire and am helped by Nacho behind the desk inside. I am lucky as the nail they took out was as long as my index finger and was 1/2" away from the sidewall meaning new tire. Glad of that. He carries the tire out to my car and I'm off. This is a little shop with a few employees. I'm glad to support this shop vs the big NTB/Mr Tire/ huge tire shops . Mom and pop will always work for me. These people are hard working and honest. Give them a try. I have been through the big chain BS and BWT is refreshing.

TLDR: This place is fantastic…read more It's hard to find places you can trust to actually fix your car. After bad experiences at a local Firestone, R&C, and Autoscandia, I am relieved to say I finally found a place that is affordable, respectful, and knowledgeable. My husband and I will always recommend this place!

Trustworthy and great services at a reasonable cost. Everyone is knowledgeable. Highly recommended!read more

This is simply the best Service Center in all of Northern Va. Complete professionalism and…read moreattention to detail in everything they do. Great experience!

Been going here for years. From brakes, to fluid changes, to repairs, they've always done a great…read morejob, given me solid advice and treated me fairly.