Overall: 15/10 An honest and professional shop that has earned my lifelong business. Service: 10/10 My primary contact was Mike, however I spoke with many other staff in person and over the phone over the course of a week after I had my Crosstrek towed in with a destroyed transmission system. Everyone was courteous, helpful, and responsive. The new transmission they procured was practically brand new and installed professionally. The experience they provided me as a customer was as excellent as the final bill and they are now my go-to shop for transmission and suspension work. Thus, I strongly recommend this business. When I had my car towed in, it was after hours, but conveniently they had an overnight key/car drop off system that was secure and easy. The lobby was clean, organized, and offered free cold water. read more

County Transmissions - Auto Repair Near Me - Vienna, Virginia

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Had my vehicle being serviced at local mechanic and they notified me that the PTU (Power Transfer Unit) that is part of transmission on all-wheel drive vehicles was leaking badly and needed to be replaced. They did not work on transmissions and advised me to take it to a transmission repair shop. Called the Ford dealership and they told me to replace it would run around $3300. For comparison I called some transmission shops and got ahold of County Transmissions and spoke with Hampton. He told me that it would run $2300 including labor if it needed to be replaced. They had good reviews so I decided to take it to them and save the $1000. Took it there on a Monday and Hampton told me they would have it done in several days. By Friday had not heard from anyone so I called them and was told that it was next in line to be looked at which would be the following Monday. My vehicle had been there five days and had not been looked at. On the following Monday, Hampton called me and said that it did need to be replaced and to replace it would run $3200. This was $1000 more than $2300 as he had initially told me and about the same as what the dealership would charge. Mentioned this to him and he said that the $2300 was for a used PTU that they would get from a salvaged vehicle, and a new one was $3200. He had not told me this when I first called and I had of course assumed the initial quote of $2300 was for a new one. Didn't even know they would consider putting a used one a vehicle because how would you know it didn't have issues. In light of this new information and for the fact I feel it was a bait-and-switch, I decided to take my vehicle to the Ford dealership and have them do the repair. The dealership's warranty on the PTU was much better and I know am getting a genuine Ford part. With an independent shop am probably getting a cheap aftermarket part. If I moved to another city or say was traveling and had an issue with it, I could take my vehicle to any Ford dealership and they would honor the warranty. If County Transmissions had done the work, then I was out of luck. Had to take an Uber back to County Transmissions and pick-up my vehicle and then take it to the Ford dealership. This costs another $50 on top of the $50 Uber charge had already incurred when I took my vehicle there and had to take an Uber to get back home as I live far from them. I opened up my SmartTag GPS tracking app as had placed an Android SmartTag GPS tracking device inside the vehicle awhile back. Was very surprised to see my vehicle had been driven around Vienna and appeared they were using it to run errands as it was stopping at various locations. So in the end I was out $100 in Uber fees, they had my vehicle for a week and nothing was done after Hampton telling me they would get to it in several days, plus they apparently used it to run errands. I would certainly not recommend this company in light of everything that happened. Note: Saw that Hampton had posted a rebuttal on my initial review where he states that the initial quote was an estimate to repair the PTU, but this is not true. The PTU is something that is replaced, not repaired, and he gave me a quote of $2300 to REPLACE the PTU. Plus they didn't need to be driving it around to determine where the leak was coming from since it was obviously leaking when I took it in and it had to be replaced. When I called him on Friday he said they hadn't looked at it yet; however they had been driving it around before that Friday. He mentions that they have a shuttle service and I asked about this but was told it didn't go to where I live. read more

Just bought a new'ish truck and it was having some transmission shuddering. Dealer wanted me to do a new transfer case, all fluids changes, etc and more. Would have cost a fortune. Cars are obviously complex (they seem to only get more complex w time), but everyone at County was exceptional from the first conversation to the pickup. Saved me easily 90% cost over going to the dealer and no critical components were needed, just the basics first (filter change, additive included in the new transmission fluid) and truck is flawless now. Would highly recommend County Transmissions and will definitely return for anything additional for my other cars. read more

Recently i purchased a 2010 Ford F150 from my niece in Alexandria Virginia. When i arrived from North Dakota i learned that there was an issue with the transmission. After two unsuccessful attempts at two other shops, one charged me $158.00 and told me nothing was wrong which was not the case. The second business charged me $338.00 for adding a quart of oil,then they gave me an estimate of $1600.00. After reading the reviews on Yelp and speaking to them i made the right decision and had Bill and Sean at County Transmission inspect it and repair it, by replacing the oil, filter and gasket. They did exactly what they said they were going to do and more. They did the work in a timely manner and for the Virgina market at a competitive price. Yes they are high quality 5 star transmission job shop. Trust is important. I trusted these men and they delivered. My F150 transmission works. They also added a special lube to the rear end gear box, no charge. If you have a vehicle with a transmission issue, I would have a conversation with them. From my perspective they can be trusted to provide an honest answer and value solution. read more

This business is top notch. They are so nice and their customer service is great! They quoted $4000 less than another repair shop. I decided to advertise it and sell it as is and they kept my vehicle there until I could get someone to pick it up. They even checked on me to make sure I didn't need anything while I was waiting for the person who bought it. If I ever have another transmission problem down the road, I would 100% bring it to County! read more

Honesty, integrity and professionalism. I didn't need to hear you have to pay your utility bills at the business. I wish I knew that was a sign to leave the business and I was about to be scammed. How can you provide a cost for an oil change and a separate cost for the oil? Awful! I'm placing a one star because this system won't allow you to post without one. If it were left up to me, I would give it a zero. read more

I can count on one hand the number of reviews Ive written so that says something. These guys are great! If you are looking for a local business which is as honest as the day is long, stands behind their work and can be counted upon to do what they say when they say...then you need to look no further. I can't say enough how happy I am with their services!!! read more

I needed to get my E4OD transmission rebuild with a shift kit in it. These guys got it done in 3 days and it was flawless. When speaking with them you can tell immediately that they know everything about your transmission. The level of professionalism is unmatched. I would recommend anyone with an old ford to come here. Top notch service and top notch quality. read more

The folks at County Transmission went above and beyond to replace our transmission and repair another unforeseen issue quickly to help us salvage our vacation! read more

Looked them up yelp and couldn't be more pleased with their customer support. Great guys with great service

A+mazing! I contacted County Transmissions after a dealership, during a recent service, noted that my transmission pan was leaking and I was quoted a significant amount for the repair. I was also told not to drive the car last long distances, as it was on the verge of failure. If you're having chest pains, you see a cardiologist, not a generalist, so I opted to have it repaired by County Transmissions after reading all the positive reviews here on Yelp. Thank goodness I did! The folks here are super friendly and responsive. They squeezed us in and thought they might be able to do the repair while my wife was there. After a few minutes of having the car on the lift, the (transmission) doctor came out and delivered the news we all feared: THE DEALERSHIP WAS LYING! THERE WAS NO LEAK! We were obviously in shock and utter disbelief. It's not like dealerships have cultivated a decades long track record of such behavior. :) I went to County Transmissions ready to pay to have the pan reseated and left with a clean bill of health. They didn't even charge us! So, if your transmission needs a check-up, I highly recommend the professionals at County Transmissions. Friendly, honest, trustworthy. Three things hard to find and you get them all here! read more

My car is getting near 200,000 miles and was making noises which I thought might be a transmission problem. The owner checked out my car and said it was NOT a transmission problem. His honesty was refreshing and saved me a ton of cash. I would highly recommend this place and if I ever really do have a transmission problem, I will be headed there! read more

First time I've ever needed help with my car's transmission. Yes, previous reviewers are actual people telling the truth about this exemplary business. We've all dealt with unscrupulous dealers. This business is at the other end of the spectrum of honesty. I spent 30 minutes there this morning while they test-drove and did a scan of my transmission. It was given a clean bill of health, with no charge. I'm 74, and I learned I was once correct that transmission problems could only be solved with a new transmission. But that's no longer true, for those of you still laboring under my former misapprehension. My 2007 Honda Civic has 246,000 miles, and I'm delighted to learn it's in good health. read more

Went in for what I thought was a transmission problem. They test drove my truck and told me the engine codes were for something else which led me to the solution a short time after. I asked if they wanted any diagnostic fee which I would have gladly paid, but they said no I'm good to go. Then they thanked me for coming in as I was leaving. I should be thanking them as they helped me find a solution, charging me nothing for the 30 minutes I was there. This is a stand up place, if I do have a transmission problem in the future this is where I'll be going. read more

I called Alex, the owner of the repair shop based on a strong recommendation by the manager at NTB. My 2007 Lexus ES 350 failed state inspection because the flex pipe needed replacing. Alex picked up the phone and gave a price that was very competitive. He told me to come over and within 10 minutes of my arriving, he started on my car. As I watched, he showed me why the car had failed inspection and in about 30 minutes he had cut out the bad part and welded on the new one to the existing exhaust system. The best part was that I watched everything from a safe distance because sparks were flowing as he cut and welded on the new flex pipe. Top class service from an expert! T. Shafi, Lorton VA read more

Yes, this is my 2nd post about this place! If you go see these guys Im sure you'll get the same service and great price I did and want to give them shout outs as well. I appreciate you, Frank! read more

Great service, reasonable prices, and solid expertise. I've had work done by County Transmissions a couple times and am impressed by the professionalism. read more

Hampton with "hair tail attaché" was nice at first then became rude and seemed racist. Not only that he was also looking for a fight like we are inside an MMA ring. Feel sorry for people like this because one day things will end up a negative manner for them. Other workers there said he had a bad day which is not true and not an excuse at all. He is just a grumpy old bad business person. Bill on the other hand who seemed to be the road tester/mechanic was nice and cool. The price was too high to do a simple torque for an axel. Wait time was 3 hours. I decided to let them do the repairs so I can just get out of their place and stay away from them as far as I can. They will never see me or my family or my many co workers of my friend (who all have cars" Would never recommend this business to anyone. And would warn people about them as long as I can, Will never go back that's for sure. Should have stayed with our regular shop/mechanics in MD. This further proves that Virginia is one of the top 3 most racist places on this earth. read more

Had them work on my 2011 Jeep Wrangler after another shop couldn't do the work and referred me to Country Transmission. Obviously any work on a transmission is expensive so I can't fault them there. The work was done pretty quickly and I've had no issues since. Thanks! read more

I had transmission trouble on my 2008 Solara earlier this year. These guys checked it out and fixed it like a charm. Definitely your goto folks for transmission problems. read more

Brought in my Dodge Ram 2500 as I experienced heavy shaking in low to mid rpm that was never there more last week (Aug 2020) than anytime before. Harrison the owner always has your back as he takes care of me and ALL his clients very personably as his staff that works on my truck. It's not pretty as a work truck but after a transmission rebuild in 2018, County Transmission has always had the most genuine customer service and follow up process bar none. They diagnosed my issue as two worn out Universal Joints on the main drive shaft and know a serious accident and heavy damage to the truck was truly averted if that beast dropped while towing on the highway or a back road! Not a big job for them but a big one for me staying safe and for all those around me on the road. Thanks again Harrison and your entire crew there at County Transmission!!! You all are a great service to me and to the community that relies on a job done right and with integrity. read more

I had my local shop replace a CV axel on my 2008 Honda Civic. Later that week the car developed a transmission leak. My local shop recommended County Transmissions as they do not work on transmissions themselves. I dropped it off and received a call later that same day saying that it was fixed and their wouldn't be a charge. The CV axel hadn't been properly seated by my local shop, so it was a real quick fix. I had some transmission fluid in the car so County Transmissions used it to top off the car and recommended that I swap the fluid out soon. I would have been happy to have paid for the time they spent diagnosing the problem and the quick repair, but was really impressed with how they took care of it! While I don't hope any of my transmissions go out on any of my vehicles, if they do I know where I'll be taking my car. read more

Costly but Transmission was rebuilt and working fine now. They are very busy so be ready to wait 3-4 weeks for vehicle return.

I was told by my car dealer that the transmission in my 2010 Malibu was going to need replacing in the next few months, so I came to County Transmissions for a more expert opinion. As a single woman, I'm sometimes leery of trusting car repair shops, but these guys were great. They were able to take a thorough look at the transmission in about an hour and even brought me back to show me that everything looked fine and that the dealer had been mistaken. They didn't even charge me anything for the visit! I really appreciate their work and would recommend them if you need service in the area. read more

Great folks to do business with. Friendly, excellent communication and customer service. Competitive pricing. They provided free towing, and even found the source of a leak that's been troubling my car for years. read more

Fantastic customer service! Dropped my transmission off on a Friday and got a call the Tuesday telling me exactly what was wrong with it and a quote to fix it. Great job guys! Update: Just spoke with Hampton today about the possible options to get a rebuilt transmission for my 2005 Jeep Wrangler. He gave me two options, BOTH of which were cheaper than going to Quadratec (huge Jeep parts dealer). The quote he gave me was about $500 LESS than I was intending to spend. Coming from Stafford, VA, this shop is a hike but it has been well worth it. Anyone I meet with transmission issues, from now on, I will be referring them to County Transmission! Sincerely, A New Loyal Customer read more

County Transmissions - Auto Repair Near Me - Vienna, Virginia

The Country Transmissions team was great: clear communication, accurate estimate, and great work on the car. Our transmission is running better and more smoothly than it has in years! read more

My hybrid was having a transmission issue. I don't feel safe driving it to the shop, so I called them instead. Mike picked up the phone and I described to him the issue and asked if he can provide me a quote. I know it's hard to get an estimate without seeing the car. Mike pretty much gave me a worst case scenario estimate. After a bit of wait, he emailed me the information. The estimate was so detailed. After talking to the family, we agreed on bringing the car in for service. After drop off, they were nice to give me a ride to work. The work was a full transmission replacement. I dropped off the car on Friday and it was ready by Tuesday, so quick. People there are so informative and will tell you straight up, no hidden fee or anything. Let's hope this car will last another 100k before crapping out. Thank you guys. I really appreciate your help. read more

From the first discussion of my Toyota SUV power train problem to completion of repair I was impressed with County's professionalism and knowledge. I felt that I was treated fairly and got a quality repair at a fair price. I would not use anyone else in the future. I towed my SUV 14 miles to get to them and would do it again without hesitation. Dan S read more

Beware! I saw all of the positive ratings and thought I would bring my 2005 Explorer in as that the transmission had slipped several times while driving it. I dropped off the vehicle and they told me that they had driven it seventeen miles and that they couldn't find anything wrong with it. They said they would drop the transmission pan for $134.00 and check it from there. I said okay. They dropped the pan and said the transmission looked to be in great shape. I came and picked up the vehicle. It was driven about a thousand miles and has been garaged because it began slipping again. When taken to a different transmission shop they said that the transmission lines were rusted and that all of the fluid kept leaking out and that is why it was slipping. The lines were rusted when I took it to County Transmission but they didn't want to simply replace the transmission lines. Instead they refilled the transmission with fluid and told me that nothing was wrong with it and said that the $134 could be applied to any future service on this vehicle. Yeah future service I would need when the transmission got tore out of the vehicle because all of the fluid leaked out again! read more

My family has been using County Transmission for nearly 40 years. They have been a reliable, trustworthy shop who, in my experience, provides excellent value. Staff is very knowledgable and friendly. read more

County Transmission is the only shop that I will go to when I have transmission problems. Another shop had replaced the transmission in my Acura TL, but I was still having problems with the transmission, and they would not take any further actions. I brought my TL to Hampton, who did a thorough inspection, and showed me why I was still having problems - the other shop only did a "partial" replacement. Hampton was able to complete the job in only 3 days, and my TL was running as good as new. I was also able to obtain a 3 year warranty on the transmission, which closed the deal when I was ready to sell the TL. Last month, when my Cadillac Deville started shifting rough, I brought it to Hampton, and within one day he diagnosed the problem, repaired the problem, and my Caddy is running smooth again! I cannot recommend County Transmission highly enough! I trust them completely with my vehicles! read more

I did my homework and County Transmissions came highly recommended. Not only did they do a great job and were extremely professional making the experience as enjoyable as possible but they provided a very fair estimate and an excellent warranty. It is not a small investment to replace/rebuild a transmission. My experience with County was fantastic but things happen and I needed to come back a year later for an adjustment. I was expecting to be let down as I have with other shops when it comes to standing by their work and conducting warranty service. I was pleasantly surprised that the integrity of this operation held up. They did the work in support of their warranty with no problems, no attitude and no effort to pass the blame. These guys go beyond what is expected and treat their customers like they care and they would like you to come back. You should be comfortable to stop searching and call County. They will not disappoint. read more

I had a great experience with County Transmissions worth telling all my friends about. First of all, they fixed my car's transmission issue for FREE. The mechanic did a free road test with me and researched the issue and made the necessary adjustment to my computer and didn't charge me a dime. The least I can do is write an awesome review for these guys!! (The woman who welcomed me when I came in even offered me crackers when I mentioned that I was hungry.) You can tell these people care about their customers and enjoy their jobs. They were all smiling and in good moods! They brightened my mood when I was worried about having to pay an arm and a leg on my transmission. read more

Hands down best customer service. This is the second truck I've taken there it's been a great experience. Hampton and Michael were very helpful and their mechanics apparently know what they're doing! Thanks guys! read more

I have used County Transmissions for three different vehicles, and they have always done good work. I brought my 2012 Audi A4 that the dealer said could not be repaired except by replacing the transmission ($7k). When Michael passed me the bill, I stared in disbelief at the $0, assuming that the total must be on another page. Michael told me that one transmission mounting bolt was loose, and other three missing, which he addressed for free. He actually ran a code check and told me the diagnosis was a misfire in the engine, not the transmission, which explains another issue that I had experienced. When you have a transmission issue, take your car no where else but County Transmission! read more

County Transmissions was very easy to schedule with. I requested a transmission drain and fill and requested to use my own ATF and filter. Went to the dealership for the ATF and filter and was told by parts the filter was just a screen and there was no reason to change it. Dropped off my car before 8 and it was ready by 3. They changed the filter since it did have a serviceable filter. The dealership wanted $97 for the same filter and was charged about $20 at County Transmissions. Pricing was fair and I will definitely trust them with all my transmissions needs. Everywhere else wanted to flush the fluid which is the last thing I wanted. County Transmissions only recommended a drain and fill. Nice to find a shop that does excellent work with fair pricing read more

County Transmission rebuilt my 1990 Volvo 240 automatic transmission in November 2019. They did an excellent job at a reasonable price. Recently, the trans was shifting erratically into and out of fourth gear. The other gears shifted normally from a stop, but forth was locked out. Yesterday I got a call that the Volvo was fixed. Went to pick it up, and was told by Michael that a wire was burned bare, and the lockout solenoid was the problem, which Michael replaced. Asked the price and was told no charge! Seriously, who else does that these days? They could have given me a song and dance, and charged anything and I would have been none the wiser. Talk about honesty and integrity, it's name is County Transmission! read more

Excellent shop that does great work and stands behind their product. Old fashioned customer service and honest pricing. I'll tell anyone to take their vehicle to County Transmissions. read more

The Chevy dealer told me I needed to spend ~$4000 to replace my rear differential on my Suburban. Hampton said "Nah", you just need to replace the bearings and seals for a fraction of the price. Got it done in one day and my SUV drives like it is brand new. Thank you County Transmissions! I'm bringing in my other SUV next week to get its transmission checkout out too. read more