1. Craftsman Auto Care- Chantilly

    1. Craftsman Auto Care- Chantilly

    0

    Chantilly, VA

    Craftsman Auto Care- Chantilly

    4.6 (36 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 3 weeks ago

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    Services - Craftsman Auto Care- Chantilly

    Auto brake repair

    Auto engine repair

    Craftsman Auto Care- Chantilly Photos

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    Very comfy waiting area with TV, free swag, coffee, snacks, and multiple air filters.
    Robb M.

    I've been coming here for a few years now and really have nothing but good things to say. The customer service is always above reproach, the car service has been rapid and well-done, and I've found their prices to be competitive, ESPECIALLY when you look for coupons online (and check-in offers on Yelp!). I don't want to promise any deals, but once I had service done that came to something like $2,020 and the guy writing me up said "I can't be that close to an even two grand and charge you more. Just call it $2,000." Another time I was fretting about cost and he applied coupons I didn't know about to bring the price down. Once I needed some follow-up work done and I don't remember the details, but they couldn't do it at the Chantilly location. They had me go to Fairfax, and not only covered the work done but paid for my state safety and emissions inspections while I was there. The first time I came here it was because I saw that they had a Groupon, and I had had my old shop tell me I needed some work or other done. I came here to get that work done so I could use the Groupon, and they told me yeah, get that Groupon refunded because your other mechanic was wrong, nuts, or scamming you. You don't need this work done at all. They absolutely could have done whatever it was. I was standing there like "shut up and take me money" and an AUTOMOTIVE REPAIR FACILITY DIDN'T TAKE MY EASY MONEY BECAUSE THE GUY SAID HE WOULDN'T BE ABLE TO SLEEP. W.T.F. They keep you posted through email and texts about what your car needs, what they're doing, and so on while they work on it including pictures. I'm really trying to find something negative to balance this out and I can't. If there were more stars I'd give them.

    2023 Audi RS3
    L. C.

    The new service manager Desean has been a welcome change. I've recently had oil change, alignment and suspension work done here on my 2023 Audi RS3. Everything was at a fair price and the work was done to my satisfaction. I even miscalculated the amount of oil needed for the oil change and the technician had extra to cover for me without any extra charge. A big plus is the location where you can drop your car off and do some shopping in Costco/target or grab some grub at the Toue Le Jours bakery. Saved a lot of $$$ compared to dealership. $80 for parts for oil change. $60 labor vs almost double to get it done at Audi dealership.

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    3 months ago

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    10 months ago

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    11 months ago

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    9 months ago

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    3 years ago

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    11 months ago

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    4 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    9 months ago

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    11 months ago

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    2 years ago

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    1 year ago

    Professional! Lifesaver! Hope to see your business again soon! In and out for a fob battery change.

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    2 years ago

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    3 years ago

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    1 year ago

    Professional & efficient. Flexible appt scheduling. Works hard for your business. Recommend.

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Service is great can not reccomend enough. They are fantastic with communication and let you know exactly what needs to be done and when

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    3 years ago

    Great service! Fair prices! Digital inspection of your vehicle helps a lot. They work on high-end automobiles & all foreign & domestic cars!

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    Ask the Community - Craftsman Auto Care- Chantilly

    1) I need to get a vehicle inspection done. Do they have any coupons? 2) Will they try to upsell me when I only want an inspection?

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    Review Highlights - Craftsman Auto Care- Chantilly

    Brent and Matt were transparent, professional, and genuinely focused on ensuring I was taken care of properly.

    Mentioned in 4 reviews

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    Driven Auto Repair

    Driven Auto Repair

    2.6
    (5 reviews)

    The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

    Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    2.6
    (131 reviews)

    Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!

    I've had multiple terrible experiences with the Firestone Auto Service in Wheaton, which…read moredemonstrates very poor quality control and, frankly, dishonest sales tactics. First, on one visit, I brought my car in for a simple gasket replacement, and they completely messed it up. I ended up having to take my vehicle to another shop to have the initial repair redone properly, which resulted in extra time and money wasted. Second, on a separate visit, they aggressively tried to convince me to replace two of my tires, claiming they had punctures and needed immediate replacement. I took the car elsewhere for a second opinion, and that mechanic confirmed the tires were perfectly fine--no punctures, just blatant upselling. The combination of faulty workmanship and an obvious attempt to scam a customer out of hundreds of dollars across multiple service visits is unacceptable. Avoid this location if you value quality work and honesty.

    Craftsman Auto Care- Chantilly - autorepair - Updated July 2026

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