great store employees are always helpful. Lots of items in stock. Would highly recommend.read more

Unfortunately I had a very poor customer experience here. It began with a store employee dropping a…read moretropical fish on the floor. The fish was out of the tank for about a minute while the employee tried to pick it up by the tail. When she finally got a hold of it, she was about to put it back in the tank, when I suggested she put it in a quarantine tank. At that moment, her Team Leader walked by and said she should put back in the same tank, and see "if it makes it." By that time I had selected three fish and wasn't going to select more after the fish on the floor incident. I also purchased a $60 bag of dog food and $25 in dog treats (spending approximately $110). Later that day, one of the fish died, while the others were fine. I called the store, and they told me to bring back the fish with my receipt and they would give me a new fish (I was not told I needed anything else). So, I brought back the "dearly departed fish" and my receipt, and one of the staff got me a replacement. But when I went up to the cash register, the person who came to help with the exchange gave me a hard time, like she was doing me a big favor. I told her about the dropped fish story, and she seemed uninterested and annoyed. She was having difficulty processing the exchange, and was clearly annoyed about that. I finally gave up, why do I need aggravation and rudeness over an $11 fish. I gave them back the replacement fish, left the store and plan to take my business elsewhere. A truly negative customer service experience. I've purchased many things at this store over the years, and even brought some friends here. I think they call that the lifetime value of a customer, something I think the store owners need to explain to the staff.

JL and his staff are the best! Pleasant, accommodating and all around the best team. Lauren has…read morebeen our groomer for well over ten years (two dogs) and she is the best! Loving, caring and patient with our nervous pup. We wouldn't go any where else. She's tops.

If you need a place to understand and accept your pet. This is it. Our pets first visit they got…read morehappy tail walking into the place. Tail started bleeding. They were so calm, addressed the situation beyond professionally and with in minutes the pup was at ease. Wow!! Just wow!! They also groomed the pups so wonderfully. Neither pup was exhausted after they got home either, meaning they weren't stressed while there. The staff was great while making the appointment, at the appointment itself and without hesitation we will be back. To be able to trust someone with your babies is so important. The reviews speak for themselves and I am really happy we came across fuzzy pants!!

I love the ladies who work here. You can tell they love dogs. I'm so lucky to have such a great…read morestore nearby.

Kristen is amazing to work with. We took our first rescue to her Puppy Kindergarden 1 & 2 classes…read more2 1/2 years ago and have had amazing success with our big boy. When we decided to expand our family and adopt another rescue, a small southern mix breed with extreme fear, we didn't hesitate to book with Kristen for Basic Obedience. Kristen took the time and demonstrated her vast knowledge in dog training by helping us work with our new rescue, Jenny, using alternate methods that help her overcome her fear. By the 6th week, Kristen was able to use Jenny as a demonstration "student" in front of the class. We are so proud of the progress we've made with Jenny, all thanks to the training Kristen has given us! She truly cares about every dog and dog owner she encounters and we will continue to recommend her training classes to all dog owners, new and old!

I discovered Tatnuck Pet about six months after I moved to Worcester - I had no idea they were…read morethere. What a great find! The owner Brian is amazing - I have been going there a while, as I have an older cat and he's very sensitive to certain foods. He has gotten quite finicky in his old age, and my boyfriend and I didn't have any cash this past Saturday on our morning walk. He generously gave us a can of cat food for NO charge, as he felt badly if the cat didn't like it. What a great guy! This is the beauty of a wonderfully owned small business in a local neighborhood. Stay away from Petco and the larger chains - they will never give you the customer service and kindness of this wonderful little neighborhood gem. Put your money back into the economy by shopping local. Thank you Brian!! ~Stacylynn, John and Deuce the cat

Great folks! Very knowledgeable and kind to the animals!! If they sell if there you know its good…read morefor your pup! I felt very comfortable in there (even during Covid times!).

Noah's Ark has it All. I live down the road why support big box stores when you can support LOCAL…read more It's a plus to have this shop so close to me. Super friendly staff, the range of food, treats, toys etc. is amazing. All excellent quality and all at great or competing prices. I love coming here just as much as much as my puppies. Highly recommend Noah's Ark Czechia them out!

I have been shopping at this store for a little over 8 years. I cannot say enough about Sandy and…read moreher staff. A few years ago I had a surgery and went in to stock up beforehand. Sandy told me if I ran out she'd bring me whatever I needed. You're not going to get that at a box store. She not only knows about the products she carries but also about the companies that make them. Again, you're not going to get that at a box store. She always has what I need and then some. Do yourself and your pet a favor--get away from the box stores and go somewhere where you'll be appreciated, Noah's Ark.

Waiting for fish for 45 minutes, two obese women just giving me the stink eye and not offering help…read moreand cleaning the tanks and clearly acknowledging that I needed assistance, and after waiting all that time they help other customers who just walked up before me. Completely useless place full of people who hate their customers.

If I could rate them 0 stars I would! I took my mini cockapoo there and explained to the groomer…read more(Alyssa P} how I wanted my dog groomed. My dog weighs 19lbs soaked and wet, she told me to pick him up in four hours which I still don't understand why so long? Sure enough I picked him up four hours later and my dog was butchered! What she did was take a clipper and zipped him all over almost to bare skin. No sheers were used what so ever! In my honest opinion, it was done deliberately. Cockapoos are hypoallergenic and have long, thick, curly hair which can be challenging to groom if you don't know wtf you're doing. And to top it off, they have the customer pay then they bring out your dog after you leave a tip. To all dog owners, if you truly love your dog, I advise you to stay away from this shit show. I am very proud of myself for keeping it together and simply walking out. Seriously guys, stay away from this disaster, your dog deserves better.

My dog has gone to the groomers here for years and staff always comes in goes. Lately the new staff…read morehas been nothing but issues with my dog. He is 10 years old and I have never had an issue with him being aggressive. There is now one groomer at this site that always has issues with him. This is a terrible groomer take your dog anywhere else.

I visit this store weekly as i need to get crickets for my leopard gecko and turtle. I've had great…read moreexperiences in the past with a middle aged gentleman who was happy to help me out with grabbing some crickets. But occasionally i am "assisted" by an older woman who is NOT very nice at all. In the past she has given me so much attitude about grabbing the crickets and treats me like i'm inconveniencing her entire day, even when i ask extremely politely. I just visited this location and had to leave. My boyfriend and i stopped in to grab our weekly batch of crickets and patiently waited around for a while with other customers as well. He ended up going to the front to ask her for some assistance and was told "we do NOT do that any longer you can get there bagged ones" there were two sad bags of 10 small crickets left half dead. We are now on the way to Auburn to get crickets. Do better lady.

Wife decided she wanted to get a small aquarium. We stopped in and started browsing around. Getting…read morea fish was not a simple as I thought it would be, lot's of choices sizes of tanks, what fish goes with what etc. After a while we determined that we were on out own since the staff members were too engrossed in their own conversations to assist any customers. We also saw others in the same predicament. Okay, so we gathered what we thought we needed and went to check out. One register open. The lady checking out was obviously a cat women, one full carriage with individuals cans. The clerk is ringing up her order and carrying on a nice conversation while the line grew to ten people waiting. The blue shirted workers continued their apparently very important conversation. Finally, one worker came out of somewhere and open a second register and got the line moving. This store seriously lacks management.

This review is only for Emily M. I want to warn other dog parents to stay clear of her at all…read morecosts. Caylee, Sadie, and Danielle (No longer there she opened her own grooming salon) are fabulous. Caylee does a beautiful job on our standard poodle. Sadie and Danielle groomed our late toy poodle. We were always thrilled! Caylee had to cancel our appointment, so we booked Emily because the man that called recommended her. We bring our dog to be groomed every month, so when Emily made the snotty comment that she was a mess when we dropped her off yesterday, I KNEW that she wasn't very good. I mean for goodness sakes, we bring her more often than most people. Were you trying to cover up that you do a terrible job? Caylee never makes rude comments and makes her look like a beautiful princess. Emily hacked her. She shaved her tail without permission. It looks like a RAT'S long shaved tail!! I have never seen anything so terrible. Emily, how dare you! You should be ashamed of yourself. If you had called I would have told you that we would come and get her and don't you dare shave her tail! Yes, we will go back when Caylee can groom our little girl again. I would leave a picture but I won't embarrass my little girl. She knows she looks ridiculous. I can't believe we paid $150.00 to be devastated. I hope my warning helps other sweet dogs from this horrendous experience. Emily: MINUS 1,000,000 stars Caylee: 1,000,000 stars times a billion Sadie: 1,000,000 stars Danielle (no longer there): 1,000,000 stars

Not only do they carry an amazing inventory, they also really understand them, and make great…read morerecommendations!

Such a great place to support local. Lots of variety in dog food (that's what I need) . People are…read morefriendly and helpful. Highly recommend. Plus so easy to bathe your dog!!!