Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

Gaby is amazing. I was *that* customer that showed up ten minutes to closing and she showed me the…read moreunit and let me sign the lease. She went above and beyond and remained professional and friendly...even though I'm sure she was very annoyed with me (she showed no sign of it though). Remarkably grateful that she did that. My unit wasn't particularly clean when I got it (socks on ground, random pieces of wood and plastic, dirt on floor throughout), but I chose to just sweep it up rather than bother Gaby. Again, very grateful for her. Had it not been for her, I'd probably give 3-4 stars, as I called numerous times and nobody answered (if one staff member is showing a person a unit, there should be a staff member inside to answer the phone) and the mess in my unit.

Steer clear, plenty of other options in the area. Whether it be the gate, the lights, or the…read moreelevator, something is always broken for weeks on end. When the elevator is actually working, the entry way is so uneven that any cart will get stuck or hit hard enough to throw things around. I was completely dismissed when I suggested adding in rubber or something to level it out. It's also quite common to find the office empty during normal business hours.

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!