This is the worst company I've ever done business with. I've been on time with autopay for nearly 5…read moreyears and just recently had to update my card. The payment didn't go through on the old card so I went in to change it after returning from a business trip out of the country. They charged me a $48 late fee for being a week late and refused to waive it. They also raise the rates every six months to the point it's just stupid to stay there. I started out at $90/mo and ended up at over $350 for a 10x10. It's time to move out which sucks because I have a lot of heavy stuff. It's like they know they have you, so they abuse any way they can and DO NOT CARE ABOUT CUSTOMERS at all. What's strange is that once I move out they will sell it for $90/mo again and slowly raise it every 6 months to get back to $300+ over the next few years. So running me off is going to cost them a lot of lost money. Do they just hate customers that much??? I will never do business with this company again. Probably what they want anyways.

DO NOT BUY STORAGE SELLS HERE! The manager takes the junk…read moreleft behind other units, throws it in a big unit, sells it cheap. Then you have to pay a $200 cleaning deposit!!! So if you don't completely clean it out, they get your $200!!!! FRAUD! FRAUD! FRAUD!! If you are a person that buys storage units at auctions beware of this location! We cleaned out the heaviest, most broken beat up furniture I've seen. Some random pieces of broken furniture! This was an online auction. Never had this happen before. There was always something of value at least! Not in this junk unit! It also was unusual in that all the drawers were missing but furniture was wrapped in plastic. ??? Obvious the manager put these objects together so whoever bought this " managers special" would have to haul off all of this heavy furniture!

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Teresa was incredibly helpful and quick with all the information I needed to get a storage unit. I…read morereserved a unit before showing up and the rest was a breeze! Thanks Teresa!

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

I've used Wisteria to since it opened to store my boat and rented a storage unit to hold some…read morefurniture for relatives. I like that they have a gate with personal access codes and that the facility has someone living on site along with security cameras. Lighting at night is reasonable. Storage units are no frills (concrete floor, no lighting) with a vertical lifting doors that accept a padlock. But it also doesn't cost much to rent a space (prices listed on their website), which is also good. The one con is trying to get my boat in and out. The parking spots are just inside the gate but the face storage units so the clearance to back in and pull out is limited. A 20' boat and a small SUV is doable, but not much beyond that.

Just got a unit here for some stuff I need to put away. It was pretty easy, I called ahead to get…read morethe website, selected the unit I wanted. It was on sale for $75 for the first 3 months and then $150 for any month after that. No contracts or fluff fees. They even give you a lock for the unit. The location is clean, easy to get to and everything seems to be working. The unit we got, was not climate controlled, so nothing to report there. I can say the door was sturdy but not too difficult to open and the lady there helped walk us through everything. Very quick, easy and painless. Looking forward to having a secure place near by.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

Great experience finding and obtaining the space in Aubrey. Ask for Cecil - he's the best person…read moreand so so helpful and Dylan handled everything on the admin side so expediently and efficiently. A joy and looking forward to my move-in date. Definitely recommend ! Will update after with my experience having a space there but so far so good.

If I could give this location zero stars I would. I've had my account with them on auto draft for…read moreyears. They are under new ownership: they raised my price and changed my payment date without notifying me. Highly overpriced for the junk yard atmosphere of this low class establishment. Do yourself a favor and store your stuff in a run down crack house - it'll be cheaper and nicer than this establishment. 0 stars and 5 thumbs down.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

We rented at storage King based on their advertised price that the Web rate was $59. The in-store…read morerate was 69. We did receive as the advertised 50% off for the first three months then two months later storage king USA raised the rate to $98 in the excellent manager at the local storage King compared the going rate at other storage places for my unit size and was able to give me a fair permanent rate of $79. Stephanie has been excellent to work with in terms of accessing our unit helping us with moving in logistics for my realtor, very satisfied

Not a huge fan. Rates were ok but staff was a bit rude and the incessant dogs barking in the office…read morewas distracting. Hours are incorrect on the door and the 800 number was not aware that the hours they operate are different than what is posted and advertised. On a positive note, place seems decently safe and assessable but hours open are not then best.