My husband, mother in law and I had such a great experience at this storage facility. Martel was…read moreincredible, knowledgeable, friendly, and truly went above and beyond to make the process simple and stress-free. He took the time to explain everything clearly and made sure we had exactly what I needed. The property is very clean, secure, and well cared for, which gave me total peace of mind. Martel's professionalism and genuine care for customers really stood out. It's rare to find customer service this consistent and dependable these days! We highly recommend this location and can't thank Martel enough for all his help!

Walked in the office this afternoon and was greeted with a welcoming hello and how may I help you…read more Senior manager Martel. He immediately informed me about the property, storage units, Martel left no information behind. He was so informative, super friendly and helpful plus the price value was A-1. If you're looking for a great storage unit and an amazing customer service go to the Castro valley hayward storage and ask for Martel or his team.

Be careful when moving in here. For the last week elevators have been shut down and from what i was…read moretold its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot"

Overall, good place. Dan is nice, and not to mention he's kinda yummy and easy on the eyes (lol)…read more For the overall operations, the rates are still a little high, but I like some of the flexible options. The biggest reason for 3 stars is the kiosk that never works. What was the point of the company spending money on a kiosk out side, that you can't actually use after business hours??? Of course I can always call and make payment or do online, but that's extra time having to type out your CC number and everything else. The point of a kiosk like this is to simply tap your card quickly, and go. The card reader says "Ready" but when I go to make actual payment, I always get this error message in the picture. They need to fix it once and for all. Has been like this for months. Maybe because not many people use it, but for those of us that do us it, we want it to work! Sometimes in the middle of the night on my way home, I just want to stop by and pay the bill right quick without having to go online or stop and pay over the phone. The elevator in one of the buildings was malfunctioning at one point but they did seem to get that fixed thankfully.

I had a great experience thanks to Melissa! The storage unit was exceptionally clean and…read morewell-maintained, which immediately gave me peace of mind. Melissa was incredibly kind, informative, and professional throughout the entire process. She personally walked me through everything step by step, making sure I understood all the details and felt comfortable. Her willingness to go above and beyond truly stood out. It's rare to find such attentive and genuine customer service -highly recommend! A+++++

Great customer service provided by Rachel R, manager on-duty at Castro Valley Storage on move-in…read moreday. Very thorough and fair with arrangements, pricing better than the big company next door. What was great of them having a moving truck available on premises to use. Let's hope rates stay stable than the constant uptick at the big guys across the driveways. Just expect to take quite some time to sign storage unit agreement and then truck rental agreement, they are old school paper signing like signing loan documents. The Castro Valley Hayward Storage two doors down is theirs too, pretty much the same but building was built later so amenities slightly newer (1990's though), has way more storage units available.

Public storagggge is the worst! U can't get ahold of anyone and the reps on the phone are robotic…read moreand just act like there assisting you but then you find out they did something you did even ask of them to make you think they're helpful! Don't expect to talk to a person in person who is near or can help cus nobodies everrrrr available but via phone!

INSIDE JOB THEFT! Had valuables stolen and saw the items posted on facebook marketplace in nearby…read moreNewark. There's never anyone on site DURING BUSINESS HOURS; staff doesn't care. The insurance doesn't cover theft because they need "evidence of signs of entry into a securely locked storage space. Theft and Mysterious Disappearance are not covered."

I have referred others to this location because of Mark's great customer service. His kindness and…read morecompassion is beyond 5stars. Thank you Mark for always being a helping hand!

First off Mark is very friendly and always helpful. He keeps the facility very clean including the…read morerestroom. I can't imagine a better storage facility!

Shady company, i needed to downsize from a $500 unit and public storage has pushed me aside again…read moreand again. So I opened a new smaller unit and closed up the larger one. I was trying to get se things out I didn't want to keep and I was speaking with multiple staff (none return ur call and all of them don't know how much). I was quoted $100 for move out fees then $250 by two other people (ann at this location was one of them). I moved my things so I find to we the fee and public storage still billed me an extra $100 fee for moving out. U guys are shady to your customers and your prices are theft worthy. They were asking me to keep my unit and they'd charge me $120 less a month. Seriously I'm paying $500 but your willing to charge less but not give me a smaller unit. My cousin was also treated poorly find a unit with actual people on site who care.

Please use this storage facility! The manager is a woman named Ann Grow! She is not only honest and…read moreintelligent but what a pleasure to work with a true professional! Brian Bean

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

Needed to clear out some space at my parents place so finally looked into renting a unit…read more Contacted Jessica and she was great at getting me set up with a unit quick and easy. Total process took no more than 20-25 minutes. Super helpful and very friendly. Highly recommend!

Great place for your storage needs…read more Very clean Staff is super nice and friendly Location is super secure Easy access right next to the freeway! Best storage in the area, recommend over any nearby storage!