My husband, mother in law and I had such a great experience at this storage facility. Martel was…read moreincredible, knowledgeable, friendly, and truly went above and beyond to make the process simple and stress-free. He took the time to explain everything clearly and made sure we had exactly what I needed. The property is very clean, secure, and well cared for, which gave me total peace of mind. Martel's professionalism and genuine care for customers really stood out. It's rare to find customer service this consistent and dependable these days! We highly recommend this location and can't thank Martel enough for all his help!

Walked in the office this afternoon and was greeted with a welcoming hello and how may I help you…read more Senior manager Martel. He immediately informed me about the property, storage units, Martel left no information behind. He was so informative, super friendly and helpful plus the price value was A-1. If you're looking for a great storage unit and an amazing customer service go to the Castro valley hayward storage and ask for Martel or his team.

I give PS four stars for one reason, and one reason only. Kyle…read more Kyle came on board as the manager, about a month or so after I became a customer in April 2017. Without going into detail, the previous manager had a very aggressive interactive style. I felt helicoptered under this person's management style. I will make this positive declaration: I appreciate that the precious manager had a small, drive up space available in a very desirable location on the premises. When Kyle came, he was like a drink of wonderfully cold, refreshing, and calming water on a sweltering, hot summer day. Kyle is the only reason, I enjoyed my stay at PS. I could take my time to organize and deal with my belongings. No helicoptering. Kyle has a gentle spirit. He is also very diligent about doing his tasks and ensuring that things are safe and in order. I had promised to give a good review, but failed to do so until now. Today, I went in to see Kyle, and apologize for not writing the review, but discovered that he is on vacation. The lady who is filling in for Kyle is also very gracious. The minute I walked in, she spoke with kindness and professionalism. Her name is Michele. So, now there are TWO reasons to rent from PS: Kyle AND Michelle! I decided to put off my review no longer! So here it is! Keep up the good work, Kyle and Michele! You make PS look REALLY, REALLY, REALLY GOOD! They are SUPER fortunate to have you!

helped a friend load items here and found a full SQUATTERS NEST equipped with MILK, CHEEZE-ITZ, AND…read moreTRASH!! Absolute hazard and ZERO SECURITY whatsoever. Save your time/money/consideration for another business!! They also change the locks and give zero notice. DISGUSTING EXCUSE FOR BUSINESS! Spend your hard earned money elsewhere

Be careful when moving in here. For the last week elevators have been shut down and from what i was…read moretold its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot"

Overall, good place. Dan is nice, and not to mention he's kinda yummy and easy on the eyes (lol)…read more For the overall operations, the rates are still a little high, but I like some of the flexible options. The biggest reason for 3 stars is the kiosk that never works. What was the point of the company spending money on a kiosk out side, that you can't actually use after business hours??? Of course I can always call and make payment or do online, but that's extra time having to type out your CC number and everything else. The point of a kiosk like this is to simply tap your card quickly, and go. The card reader says "Ready" but when I go to make actual payment, I always get this error message in the picture. They need to fix it once and for all. Has been like this for months. Maybe because not many people use it, but for those of us that do us it, we want it to work! Sometimes in the middle of the night on my way home, I just want to stop by and pay the bill right quick without having to go online or stop and pay over the phone. The elevator in one of the buildings was malfunctioning at one point but they did seem to get that fixed thankfully.

Public storagggge is the worst! U can't get ahold of anyone and the reps on the phone are robotic…read moreand just act like there assisting you but then you find out they did something you did even ask of them to make you think they're helpful! Don't expect to talk to a person in person who is near or can help cus nobodies everrrrr available but via phone!

INSIDE JOB THEFT! Had valuables stolen and saw the items posted on facebook marketplace in nearby…read moreNewark. There's never anyone on site DURING BUSINESS HOURS; staff doesn't care. The insurance doesn't cover theft because they need "evidence of signs of entry into a securely locked storage space. Theft and Mysterious Disappearance are not covered."

I have referred others to this location because of Mark's great customer service. His kindness and…read morecompassion is beyond 5stars. Thank you Mark for always being a helping hand!

First off Mark is very friendly and always helpful. He keeps the facility very clean including the…read morerestroom. I can't imagine a better storage facility!

Please use this storage facility! The manager is a woman named Ann Grow! She is not only honest and…read moreintelligent but what a pleasure to work with a true professional! Brian Bean

Shady company, i needed to downsize from a $500 unit and public storage has pushed me aside again…read moreand again. So I opened a new smaller unit and closed up the larger one. I was trying to get se things out I didn't want to keep and I was speaking with multiple staff (none return ur call and all of them don't know how much). I was quoted $100 for move out fees then $250 by two other people (ann at this location was one of them). I moved my things so I find to we the fee and public storage still billed me an extra $100 fee for moving out. U guys are shady to your customers and your prices are theft worthy. They were asking me to keep my unit and they'd charge me $120 less a month. Seriously I'm paying $500 but your willing to charge less but not give me a smaller unit. My cousin was also treated poorly find a unit with actual people on site who care.

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

Needed to clear out some space at my parents place so finally looked into renting a unit…read more Contacted Jessica and she was great at getting me set up with a unit quick and easy. Total process took no more than 20-25 minutes. Super helpful and very friendly. Highly recommend!

Great place for your storage needs…read more Very clean Staff is super nice and friendly Location is super secure Easy access right next to the freeway! Best storage in the area, recommend over any nearby storage!