I don't know who's running San Leandro property anymore because there's never a manager on site or…read moreanybody here for the fact of the matter. Also, the call center is a joke to the fullest. What is the point of having a 24 hour Call center if they can't help you with anything this is the second day I have been locked out of the Climate controlled building of my storage To puck locks have been put on the doors there's no notice on the office door or the doors of the Climate controlled building and access hours are until 9 PM so why is it that this building is completely locked down at 5 PM? Yesterday I asked for the call center to leave note for a manager and district manager or somebody to give me a call back on why the building is lockdown. I was here by myself at 7 PM eight months pregnant needing to go to the hospital but needed to unload my car And the only thing I was told was that it's a morning issue that they will give me a call in the morning to explain why this building was locked down. I called back today to find out that the building is again lockdown before nine before 6 PM with no explanation and again I was told by the useless call center That all they'll do is leave a note on my account and then I have to be the one to keep calling about why I cannot get into The building where my storage is located. Nowhere in my contract nor in the policy for when I signed up at Storquest, did it ever say the climate control building will be locked down when the office is Closed! I've stored at Storquest many times in the past and never did I ever have to deal with the ridiculousness of this property and the management or lack there of!!! Do better, San Leandro Storquest!!!

If I could give no star I would. I've had a storage here for a few years and I guess over the time…read moreMice/rats/rodents got in and ate trough a bunch of my stuff well over 4k worth of cloths. We didn't see any when we cleared out the storage just a whole lot of droppings and ripped up traditional cloths. Currently going through a hassle with insurance with them.

Our local, San Leandro nonprofit needed more space than my laundry room/hallway/under bed storage…read morefor our events 1-2/m. I researched my local storage options well. Chose SafKeep because they had special pricing for first 3 months AND had a moving truck for move-ins and move-outs of storage unit AND offered free help moving into the unit! I needed drive up access to quickly load and unload the suv for day-of events. Check! Gated, clean, easy access to main roads, great customer service and management! Check, check, check! Very happy we chose SafKeep Storage!

I had my go-to storage space for decades but when I went to get a space they were very rude and…read moresaid I needed to go online. I left and ended up at SafKeep. Irma was super helpful and friendly! We had a nice conversation about the lack of customer service lately. I really appreciate Irma and her staff! Also, it's clean and in a convenient location. The price was right, too!

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Clean storage, helpful staff member in Leo. Very Courteous, professional and informative…read more Unit prices are likely some of the most affordable that you will find in this area. well maintained property, you can access your unit from 7 am to 7 pm daily which is convenient.

The storage space was generally everything we expected. We had one issue with one freight elevator,…read morebut the staff went overboard to help out and we were not seriously blocked. They also made various tasks easy, such as learning how to access the facility and helping us accommodate our movers. Super friendly and very much appreciated.

Jamison was amazing! I signed up for storage at the Alameda Clement location which they told me…read morethat insurance was a requirement to rent a storage room.. so i went through with the process. I came to find out that was NOT the case. Insurance is OPTIONAL not a Requirement. I came to this location and explained my situation with Jamison and he easily helped me with my situation. His compassion, willingness to help and problem solve stood out to me. Also, this location is very clean. I definitely recommend him and this location. Thank you Jamison for all your help! Amazing employee!

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

BAIT & SWITCH! I used the Richmond (Canal St.) site, but my complaint is CORPORATE POLICY that is…read morebad for customers. They offered a $55 promo rate. I asked what is rate AFTER promo? No one knew! The person taking my money said: "It's up to Corporate, but shouldn't be more than 20% per year." NOT! After four months it jumped to $143 per month. That 260%! // Once they have your stuff it's not as easy to do it all over again. They know that. But I WILL MOVE OUT because I 'm not willing to succumb to their false pretense and back stabbing.

Katie made my first self-storage experience simple and hassle-free. Facilities were clean and…read moresecure, and very reasonably priced!! Couldn't recommend more.

Great costumer service and easy access to storage in different sizes. The cost isn't terrible…read moreeither.

I was attended by Prateek today. He is very professional & gives great customer service! Thank you…read moreso much. Thank you for your patience, honesty & kindness. You are awesome! By the way, the system here is so smooth with digital access. I got blessed with a flash price storage unit that they offered which was also an amazing deal for me!

Rented a 5x10 unit for two years at this location…read more Decided to leave after the rate increased again-- my rate increased twice over a 2 year span. This is the main reason for my 3 star rating. Overall, this Extra Storage location is nice. Easy to get to, staff is friendly and very efficient. Feels very secure inside too. My building often smelled like tree and mildew but I didn't mind. Sometimes people would leave their trash in the lift area but it would be cleared by the next time I'd visit the unit. In the past year, this location changed the lock system to ONLY a Tubular Push Lock option which comes with a key. Before you'd have the option to pick which lock option you'd like to purchase or bring yourself.

Kumar was very helpful in our time of desperate need. Very polite and willing to show options of…read moreunits.. the service wa great unit was clean and free of any mold.Very well priced for the unit!

My storage was "broken into" I was the only unit that was broken into miraculously after I called…read moreconcerned about when I can make my payment by to avoid a late fee since I was out of state with no job. Right after that my things were taken. I had someone send me a photo of what was in there. When I actually got to my unit there was MORE items missing than what the picture showed so that just confirms it was the people at public storage. I lost so many valuable things. So much was taken even documents and things that I held dear to my heart. I thought I could trust this place everyone seemed great but once they realize you're not around I wouldn't trust them to care and protect your things. The insurance is a joke please get your own coverage in addition to or in lieu of. I lost over $12k of valuables. From all my kitchen appliances to devices to pictures and they took every single last pair of shoes I had. Over 60 pairs of shoes goneeee. I'm still livid and this happened last year!!! What a horrible process. They don't care to answer the phone. Please do not rent here! They need to be investigated. Nothing can fix the pain and stress I went through. No money can make what happened right when all my memories are gone. Don't trust this place please. They were in on whatever happened and came back for seconds to finish the job when noticed I didn't have enough money for a flight straight away & don't even respond with your LIES I don't want to hear it !! Damage is DONE

Michelle went above and beyond the call of duty to make sure I got setup hassle free. I was about…read moreto store my belongings at Public Storage when I felt so jerked around by them that I had my moving crew turn around and drive over to Allsafe. I immediately knew I made the right choice just by how clean and safe the property was, the customer service was icing on the cake! So grateful to Michelle for removing the dark cloud of PS, which really stands for Poor Service, and saving the day!

Storage go ran through.zero empathy or sympathy for my damaged items..for now on i will not be…read morepaying for that shady insurance they try and force you to have..