My husband and I are thrilled with the service we received by Darcy during a stressful relocation. We were able to quickly resolve some property storage concerns and had a good time doing it. This isn't our first time renting space at this facility; we are repeat customers because we know our things are safe, and secure. Darcy's the bonus though, she ROCKS! read more

We have had our stuff in the PS unit since Dec and are so pleased with the customer service! Darcy is wonderful! She is always pleasant and happy to greet you and very helpful! I work in real estate and will be recommending all my clients to this location. It's in a great location too! Thank Darcy for your outstanding customer service!! read more

Great units and friendly Staff, Darcy is especially helpful and as well as the other employee (cannot remember his name) who used to play baseball and music. I used a 7.5 x10 unit for 6 months. Everything remained clean and never had any issues with it. read more

Came here at the last minute with only a few days left to move. Not only was there a unit available but I got 50% off of the first month, and had a lock and keys in my hand within 2 minutes after entering the office. Darcy is amazing! She is super friendly, caring, and helpful. By the time I left I felt like I had already known her for a year. She definitely took care of me! read more

My husband and I went today to ask about available storage units. Darcy was so helpful and fun to talk to - she showed us the options available and made a recommendation based on what we planned to store. She suggested some packaging materials as well based on our needs. We were also glad to listen to her explanation of the security measures in place at the property. Finally, she recommended us some local places to check out, namely the market/taqueria across the street on Redwood Road and Sulfur Creek (a wildlife center). This Public Storage location is also conveniently across from Trader Joe's, so we can make a drop-off of boxes and do our grocery shopping in the same trip! read more

I was helped by Darcy in choosing my first storage unit. Darcy is very helpful and knowledgeable, she had a quick answer to all of my questions. The process to rent seemed too easy so I have been waiting for a catch but it seems as though I stand corrected! I feel very secure with my belongings at this location, the surround area is pleasant. Darcy helped me out with a few items one would typically forget when doing an unexpected move. All in all I am very please with the service, and this location! read more

I was really pleased with the customer service provided by Darcy! Moving anything to and from a storage unit can be stressful and time consuming and she made the process extremly easy. She was very helpful and willing to work with me regarding my budget. Thanks Darcy! read more

I had an awesome experience renting my storage space last month. I've rented from several storage places before and I've never had someone walk me to my actual storage space and be so friendly. I have no doubt that my items are in safe hands. I highly recommend this location. Darcy rocks! Awesome service. read more

Darcy was super helpful and friendly. Made the move in process simple and easy. Would definitely recommend this location. Prices were competitive and facility was easy to get around and taken care of. read more

Darcy is wonderful!! The customer service was impeccable, and she is super helpful and friendly. Prices are great and the location is convenient. This location is kept very clean. read more

Great location, great unit, and great staff! Darcy went above and beyond to make sure my wife and I were comfortable with our storage unit. She's friendly, professional, and courteous. She made the entire process easy. Thank you so much Darcy for being the amazing person you are. I would definitely recommend renting a storage unit from this location. You won't be disappointed read more

I was looking around on short notice and had a pleasant experience with securing a storage unit on the phone, along with a very friendly and helpful on-site manager Darcy. Darcy made the whole process move very smoothly and even my sons had such a fun time riding on the golf cart towards the unit we used. Now we only had the unit for a month since we needed quick & temporary storage in between houses. The facility is clean and small, but has everything you would need for your storage needs. I would highly recommend you using this storage facility if you needed short-term storage. read more

I loved Darcy and then I got a 40 % jump in my rate within 6 months of my first rent. ( I don't blame her) I am on a fixed income. I called the District Manager at least to have a pleasant conversation and an explanation? No one has ever called me back. Enough horrible customer support that I will look for another storage facility unless I can get someone to talk to me to tell me why - 40 %? That seems egregious. read more

Been a customer for over 10 years. Place is clean and employees friendly and helpful. Sign up troops.

I was helped by Dan, he was amazing. Very helpful, answered all my questions I had. Because my service was so awesome I ended up getting a unit there. read more

Darcy is awesome. Very helpful, explained everything we needed to know since we are first-time renters. The units are great as well plus we got an amazing deal. Highly recommend this facility! read more

I really appreciate Darcy's hardwork. She helped me out a lot today and made my move easy . I just want to thank her..it has been hard finding an affordable storage..and Darcy help me find a unit that fits my price range and affordable products to make my move easy read more

I really liked having my storage here. Great access times. And Darcy is so nice and helpful with all my storage unit needs. I would definitely get a storage here again and everyone who needs one should too! You won't regret it! Thanks Darcy for everything! read more

Manager, Darcie, is on top of her game and runs a very smooth operation. Best experience at a public storage facility.

Darcy is AMAZING! She consistently goes above and beyond to assist the customer by providing the best options to meet the needs of the customer and save money. She exhibits professionalism, knowledge related to her job and excellent customer service. read more

If you ever need to rent storage space, I would highly recommend coming to this place. Darcy was great to work with. She was knowledgable, respectful and provided excellent customer service. She made the whole process seamless. read more

Very affordable. Great location near BART and freeway access. Quiet location, great security, and clean location. Darcy made the move in process easy and is very helpful! read more

I called Darcy last week looking for a 5x5 space, she was very helpful. I met her on Saturday morning, she showed me the space and facility. she answered all my questions and concerns. She is very helpful, efficient and funny too!! thanks again for helping me resolve this situation and meeting me on our arranged time. Monika W. read more

I am a return customer and Darcy is great..She is very personable and treats u like family!! The facility is very clean. She gets you the very best deal..she is so sweet!!! If you have to put ur things in storage..go to Public Storage and ask for Darcy!!!! read more

Darcy s Soo helpfully and nice she Gave me a nice space for a great deal and has been very helpful and tentive to us. Best service ever!

Darcy was absolutely the BEST!! Extremely polite and helpful. She showed me all of my options which helped me select the best sized unit for the price I was willing to pay! The location is clean and all of the units are easily accessible! I recommend this location to everyone! read more

My husband and I have had a storage unit here since 1998. Great facility - very clean, well lit and secured. I absolutely LOVE the property manager, Darcy...super friendly and professional! read more

Darcy was an angel.. she is so nice and helpful, answered all my questions and was able to find exactly what I needed for my storage needs.. VERY RECOMMENDED!!!! read more

It's because of Darcy that I decided to rent a unit from this location. She is always such a delight and so helpful. I would highly recommend this storage company, Darcy will take good care of you. Kathy G read more

VERY friendly, helpful people. Both Darcy and Dan are the best. Units are clean and easy to get to. My only complaint is I feel the ads are misleading. They did not offer a month free or any promos as stated in the ads. Also, they rates change daily so if you need storage during the peak season u will pay more. Very expensive to rent a 10'x15' space, but I guess that is supply and demand. read more

We were in the middle of making our home purchase when we realized we would not get our home in time for the move. We had already sold our property and needed to move within the week. We went to our local Public Storage, Union City on Whipple/Dyer, and met Elizabeth who was not only helpful, she was AMAZING! She showed us a unit that we felt was too small for our needs. She didn't have what we were looking for so she looked around other locations for us. She took her time to assist us. She referred us to Darcy at Grove Way Castro Valley location. At this point we were already stressed from packing and the actual move but as soon as we walked in and met Darcy, our attitude changed completely. She was very warm and funny we just appreciated her service very much. She took care of us with a great smile and positive attitude. Every time we saw her the week of our move she was super pleasant and happy to see us. We knew we had made the right choice with Public Storage. We commend you for your choice of employees like Elizabeth and Darcy. They truly love helping people. Please forward this for them to see because we really appreciated them! read more

Call Darcy, the manager of Public Storage at 2445 Grove Way in Castro Valley. She will make your storage headaches disappear! She is a pleasure to work with, efficient and always willing to go the extra mile to simplify the process. I have been a customer for 10+ years and give Darcy and Public Storage the highest rating. read more

We have never used public storage. We have never needed public storage. But last month we wanted to begin to remodel our basement (in anticipation of a future relocation) and we needed the extra space to move the many items we have stored ("hoarded" according to our kids) for the last 40 years. I called this location (2445 Grove Way, CV) first, based on their yelp reviews and was lucky enough to be offered 3 different sizes of storage spaces. That is where Darcy was so helpful. I took the largest one available and this was due to Darcy's advice and guidance - that this would be the ideal size for our needs. When I went into their office to "close the deal" there were two other people inquiring about the space I had already taken. Since we began renting the space, we have delivered stuff at least 4 times. The space remains the same: clean, well-lighted, secure and guarded by Darcy. One more thing, we highly recommend buying the lock recommended by Darcy; it is more secure from bolt cutters than anything you could buy at a hardware store. We brought our own but elected to buy and use theirs instead. read more

Darcy was extremely helpful, and had a great time talking about the weather and life while we did all the paperwork. It seems that all the units here are in the ground level, so you don't need to worry about stairs or elevators. read more

Darcy was great help showing us the correct size we would need for are things. I definitely recommend coming here!

Good, clean, and secure space. Helpful staff. I'd use them again but we're moving out of state.

We were in the process of selling our home of 20 years and needed a storage unit. We initially got a 10x7 "closet" storage unit, which of course was too small. As luck would have it...we pulled in and spoke with Darcy, who said we were in luck for a drive up outside locker which had just become available like 10 minutes earlier. Darcy was the kindest, knowledgeable and helpful person we have come across in a very long time. I would not hesitate to recommend this facility to anyone looking for a month to month facility. Jan read more

Darcy was very helpful during the entire process. She made getting a new storage unit extremely stress free!! Keep up the great work Darcy!!!!! read more

I was thoroughly satisfied with the quality of customer service at this public storage location. Felicia Hawker who assisted me, was very professional and friendly. She answered all my questions and explained all of the available storage options. I would not hesitate to recommend this facility to all my friends/relatives and anyone needing storage services in the East Bay. read more

Darcy was very friendly and has great customer service, so great that I ended up purchasing an expensive lock I thought was required and I later found out I didn't need it and couldn't return it. Besides that and the receipt information being hard to follow, I would say the customer service is great shes easy to talk to. read more