The main problem is the high rental rate that increases too much and too frequently. We're getting…read moreour stuff out of there as soon as we can. Would not recommend them for this reason.

I moved out. They keep the place clean so that is a positive. Raised my rates every year. Cannot…read moreaccess the property after 6pm. That is most ridiculous.

4 months ago I rented 2 spaces. CS only allows a One time credit on One space BUT HAS NO ISDUE…read morecharging 2x Apllication fees. can we say comministic hypocrisy? I call the 800 number to pay And AUTOPAY sees both spots, asks for the amount for 1 space or maybe it's a special? then you deal with the robstaff who have ZERO answers, ZERO help and continue to tell you that they can't take the payment they called about DUHHHH. THE only thing that keeps me here is that it's very reasonable. except for an unreasonable system and Cadefile cadre.

Terrible customer service at this location. THEY did not charge my card one month as they had done…read morefor YEARS, when the card number and expiration date had not changed. When they finally made me aware the bill had not been charged, I immediately called them and reinstated the card. Yet they charged me $45 late for THEIR error. In addition, I wish we had chosen another location for storing our stuff. This CubeSmart location is old and dirty compared to others I have seen in our area and around the Southeast.

Moving to Chattanooga from Miami, needed to store my car at the last minute, while I fly back to…read moreMiami and pick up another car & moving truck. I could not find a storage facility at the last minute (everything closes at 6PM in Chattanooga.) Somehow I made it to Public Storage at on Cromwell, at 5:56, and that's when we met our angel, APRIL! Now April doesn't get paid for OT, but nonetheless she heard that we, my wife & I were flying out at 6AM the next morning and needed to store my car that night, April was kind enough & stayed past 6PM to help us. she set us up with a unit, and now my car sits cozy & SAFE thanks to April!!. I seriously don't know what we would have done without her, every storage place we called was adamant about closing at 6PM and we had no where to leave my car until we got back!? April's customer service skills is what separates the real businesses, the BIG DOGS of storage companies if you will, from the mom & pops that only care during business hours. Thank you April, my wife & I and grateful for everything you did!! Lou & Nanie

Tabby's customer service is OUTSTANDING!! she was very helpful, very welcoming, knowledgeable and…read morewent above and beyond to resolve my issues with my unit

I just wanted to say how nice the employees were and how clean and safe the storage units were. I…read morehad to move and store stuff for a few months and the guy was so helpful and it was easy ending my payment on the unit and moving out! Definitely use them again!!!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Three words, "spotless" and "wonderful assistance"!! The space is so clean, well lit, and I am…read morethankful for the big labels and directions on how to do this. As it was my first time, Mark Norwood was super helpful in explaining where my unit was, how to get in, and how to lock it, as well as other basic details. The building is easy to access, there is lots of space in the halls, and carts that they let you use to move things from vehicle to your unit. Will do a final review once the summer is over!!

Climate controlled. Plenty of space for temporary storage! Economical prices and great customer…read moreservice!

Exceptional service! Derek went above and beyond to help me secure the right storage unit. He was…read morepatient, kind, and extremely knowledgeable. The entire process was quick and stress-free thanks to him. If you need storage, definitely ask for Derek!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.