Jenny is so helpful and kind. She has a lot of patience, and treats customers with a positive attitude. So grateful for her assistance! Thank you Jenny!!! read more

Definitely recommend, staff was always friendly. They always had dollies for our belongings & site was clean. This was our second time getting a storage spot from this location & if we needed to, we would do it again. We also appreciated the fact that this time around, we left our lock unlocked twice and they called us to let us know :) we really appreciated that. We had our storage for over a year. Also it's surprising to see such a low review, we give it a 5 read more

Needed to rent two parking spots. Called in the morning and were able to meet Jenny same day. She was a pleasure to speak with. She gave us a tour and showed us both spots. Price was on point and her customer service A+. Thank you Jenny read more

Public Storage - Trailer Jetter - Self Storage Near Me - Chula Vista, California

Johnathan from the Chula Vista store is/was amazing. Great customer service. Very skilled, and knowledgeable. Explained everything well.!! Will be a customer again in future.! read more

Rented a space today. David, the gentleman that helped me was very polite and professional. So far so good doing business with Public Storage! read more

We moved from another storage facility into this one yesterday. Trust me, you will get your steps in because this place is huge. We saw ONE cart available to help move property in and out, but it disappeared by the time we finally found our unit. The #2 problem is there are no maps/arrows, or directions once you're inside the facility so it took another 15-20 minutes to find our unit. the unit numbers don't just flow in order even when you find your row. There are lots of twists and turns inside so BRING BREADCRUMBS! #3 - My gate codes via the app worked only once when Jonathan was showing me how it worked. Honestly, by the time I found the right place to stand near the code box and restarted my app three times for the app to work, I could have manually input the code about 10 times. Jonathan did unlock the loading door for us though (too bad we were almost finished) but that leads to the loading dock. #4 - There's a long ramp to bring your items up (or down) and then you have to input the code two times at two different doors that are about 15 feet apart. Why? And that ramp? There is a large dirt area just as you come out of the door. Why not pave that area so people can just back-up and take/remove their property without dealing with that long ramp? The unit was clean and in a good location, so we appreciated that. Jonathan was also a big help and found us a dolly just in time for us to move our mattresses, so that was a BIG help! He was watching out for us and trying to help where he could, and we didn't even know it. That was comforting and very much appreciated. Thank you! read more

Wife's first time renting a unit last week and she explained how Jonathan and David were kind and welcoming to the process. Came in today and was impressed as well. Awesome staff, and clean facility. read more

This place is a joke! Like other reviewers, it's very true about the carts or dollies. You can never ever find one!! And if you're trying to get a hold of someone in the office, good luck because they never ever answer the phone. They are also overpriced! How do you go from paying 167-330 dollars? Like really? Almost a 50% hike? Ridiculous!! read more

David made the process really simple, showed us the unit and was helpful the entire time.

Complete and utter disgrace of a storage company! We were moving my friend out of his storage unit and packing the truck. When we came back to open the door his code stated "Closed After Hours, please speak to a property manager". We contacted the company and they literally told us there was nothing they could do. And told us to wait till they opened! We stated our house and car keys were inside and that all our stuff was still out. They literally told us, sorry you have to wait till tomorrow! Now we're here stranded with a mattress and a truck sitting outside! We can't leave our unlocked truck here and our things just waiting here. WORSTE STORAGE EVER! read more

I have had previous business with public storage on multiple occasions, they have in fact been my go to for the last 2 years for whenever I had storage needs, not this property in particular but the company. My point is I have been a customer, and would of likely remained a customer. BUT on this event, isolated event mind you, I felt, without doubt that my business with them was not important in the least. I had reserved a storage unit and while reserving was under the impression that I would be privileged to a move in special where the first months rent was 1$. (plus the cost of lock if needed, and insurance.) I got an email with this information and I continued my online checkout thinking as I put in my information that is the terms to which I was agreeing. But I guess I didn't think to re-read it all, I should of known that the terms of my agreement had changed I guess? So, if you chose to do business with them make sure you read everything before you put in your information because you may be thinking you are getting a promotion and they may pull an ol' switcharoo on you.. A few days pass and I notices a charge for 175.74 from this public storage. Its somehow an error I think and give them a call to which they tell me because I had another unit, in South Carolina, that I had cancelled 6 days prior, that I would of had to wait a week to benefit from the promotion? Which no one told me when I was checking in that if I had waited a day I would of been given the promotion I had thought i had been receiving? Or that day I reserved my storage the manager himself called me, but the same.. making the money then was more important that the long term customer relationship. I'm very disappointed with the service because you would think they would of thought "this customer thought this is the deal she was receiving, she received an email confirming this deal, we should honor the deal to retain the customer" but it was not their care or concern weather or not I remained a customer with them. In fact, I let them know that because of this incident I would be taking my business elsewhere and they promptly let me know I needed to vacate the property by the 31st and I received a text & email with the details of my move out date within minutes after the phone call. Now if only they could of put that same energy and effort into retaining a customer. They would of had that 150$ per month for the unforeseeable future, all it would of took was to make it right. read more

Public Storage - My total move in cost in my Move In registration email. - Self Storage Near Me - Chula Vista, California

Absolutely would not recommend this place. The map which shows where the storage units are were completely incorrect and once you get in there are no maps or an easy way to know where you're going. My code to get into the storage facility didn't work. No one was onsite to assist and after almost two hours I finally get a call back from the property manager (after calling him 5 times which went to VM) who said "he left to help another location". Also very over priced. Limited dollies which all didn't work well. This place was a disaster point blank. Never coming back. read more

I highly recommend this business. I was completely impressed by their customer service and professionalism. Carlo assisted with finding a perfect storage unit for my needs. read more

I'm updating my review after speaking with the district manager, although it took a Yelp review to get their attention, rather than their internal communications. He helped me with what I've been requesting for months to get addressed, so I'm bumping up my stars for his customer service. Hopefully they'll get better staff or more training to be able to communicate and provide better customer service. Other than that, the place is temperature controlled and locked with special code needed to enter facility. Not 24hr access. Had to move out since I'm no longer living in the area. Good luck! read more

Public Storage - Office/Front - Self Storage Near Me - Chula Vista, California

Public storage on Fenton street is one of the most air conditioned and cleanest storages. The surrounding area is also very secure and I wouldn't worry about having to go back and forth to your car for loading and unloading. The front desk staff is very attentive and if you have any questions they are quick to answer. I recommend going to Shayna for any concerns/questions! I recommend coming here and taking advantage of the $1 first month especially if you need to find a storage quickly it comes in clutch ! read more

I don't understand why in the world they wouldn't keep track of who takes their carts and where they are if people are checking them out. I was told they assumed people still had them. Umm why are you assuming instead of checking whatever system to see where they might be? And what's the point of having a check out system if you not going to get them back? It was two ladies working May 14th around 5:00 who I could only assume just didn't want to go get the carts because there weren't any cars besides cars that were being stored there. I also pressed the buzzer several times to ask about carts before I decided to drive over to the front office because no one was responding and I pressed it well before they were closed. Wasted a trip coming here because I have something really heavy and I can't carry it all the way to my storage area by myself . ALL MILITARY PEOPLE STAY AWAY FROM PUBLIC STORAGE. I should've told my husband to book with Extra Space. I never had an issue with them. read more

Public Storage - Front Office With The Two Big Lazy Women Who Don't Like To Do Their Job - Self Storage Near Me - Chula Vista, California

This storage is very bad. The employees have need training. First they told I could not leave a u-box overnight to be loaded. That's non sense. They kicked me out of the storage 5 pm saying they need to close. The employee came complaining 10+ times that I was laying around, inside my unit. As I was resting. She also told me I could not stay and organize my storage, as I was taking some stuffs to donate and sell. No restrooms, lack of carts. read more

My husband and I have been renting a unit for almost a month now so this review MIGHT be too early but I thought it could be useful for someone. PROS: -the climate control is amazing. It's nice to not sweat while unloading and loading up. - lots of parking - super clean floors, units and restrooms -there are speaker boxes throughout the unit hallways that allow you to talk directly to the employees in the office. So if you need assistance it's very easy to get ahold of them. CONS: -the doors. This is a big one because I can't go to the storage unit alone because the doors DO NOT stay open and they are really heavy. Trying to push a flat bed dolly in an entrance alone is extremely difficult. Not only are they hard to keep open but keeping them both open to get a cart full of stuff in is nearly impossible when you're alone. I see people using rocks to jam the doors open and while that might help I feel like there is a much better system. Get light doors and have a wide radius for them to swing when unlocked. -there are NOT nearly enough flat beds. I have to HUNT for them all throughout the storage facility just to find ONE. When there is one around it's always in use. PLEASE HAVE MORE -there need to be more loading and unloading ramps. It's tough to have so much parking but you can unload anything because there aren't any flatbeds OR Ramps. Hope this helps read more

Transferred to a smaller unit, several things went wrong in the process, (long story) it was very frustrating. However, Amiya (sorry if I misspelled that) and Anthony went above and beyond to make things right. I was very close to closing out my unit and taking my business somewhere else. Thanks to these two for making it happen. read more

Terrible place to store anything! Had the unfortunate time of storing a 4 bedroom household worth of furniture and goods during an impending move into a new home during the peak of the Pandemic. I rented out one of their biggest units. Only a month into storage, Public Storage out of nowhere sends me a letter to move all my things into a different unit and only gave me a short time to do so because of planned construction. It took me about a week to move all my things into my first unit. Took almost the same amount of time to move into the different unit. Nothing given for this inconvenience for me even after multiple calls to the district manager. They even raised the rent on me for a similar sized unit on the same floor. Just shows the character of this incompetent company and management. Bottom line, don't rent out a space here and stay away! read more

Pretty darn good. Only issue has been receiving a text reminder about making sure to pay to avoid penalties when autopay has been turned on. This should be as smooth as can be given the transition to digital during COVID and should be a clear high priority to fix. I ended up paying via the site manually just to be sure everything was right which was a bit frustrating, time consuming, and concerning. Hope this issue is addressed soon. read more

I was going to give them 2 stars but they don't deserve it, their open hours are a lie and then they close at 5pm. No one is ever in the leasing office. There are only 4-5 trolley carts for the entire complex of 1000 units so they are never around or available. Sticky dusty gump is on everything I brought in. I hate this place but I love the promo for the first month. read more

I really like Public Storage. It's very secure and very clean. The staff was very helpful too.

When I inquired about the size space I needed, I was told (after mentioning all of the furniture and boxes I had) all I needed was the 5x10. When I and the movers arrived, they realized there was absolutely no way my furniture could fit in there- and this was after I sold my couch. Consequently, I had to throw furniture away to fit other pieces, and it took the movers longer to figure out how to fit anything, costing over $800. I called to see if there was a way to receive a discount because it was advised by their agent, and I was told to call customer service- who then stated I could get a larger space. I no longer need a larger space due to discarding many items, like an entertainment center for one. I believe this was unethical and no accountability on Public Storage had been taken. read more

There are never any carts available. This happens often then you go to the office and it is closed. Then you call the main number and are told you have to make an appointment. Makes no sense when you're supposed to be able to access your unit 0600-2100 hours daily. Buy some more carts please! read more

This is the first time I've used a storage facility, I shopped around for a bit and settled on Public Storage. They were cheaper than the one across street. The manager Jen is friendly and helpful. Check in was easy and painless. On the day of move-in, I accidentally locked my unit in the open position. Their night time security check identified the issue and notified me. Kudos for being thorough. My only issue is they have 2 carts available to anyone trying to move anything in and out, and Tues appeared to be a busy day. Was only able to grab a dolly on half my visits that day. read more

Worst experience I ever had with a storage facility. When I moved out, there was no one around and in the office. They will probably continue to charge me even after I cleaned out my space. I tried calling but no one is working. Then I had to text a computer. But all I got was instructed to get a manager to check the unit to see if it's clean. Tried again later, still doors locked. Called and just got the answering machine. I was instructed to use the app. It's no help. They want you to see the manager. Yet no one is around. Don't waste your time. Pay a little more for convenience. read more

The place seems secure, but my interior 2nd floor unit was ransacked! Not sure yet what was taken. I'm a woman in my 70's and I liked that it seemed nice. I felt safe. Wrong! It looks like someome came through the ceiling & another unit. There is not a solid ceiling! It is wire, which can be bent to get in. I never even noticed that! Be careful. I wish I hadn't rented here. Silver read more

false advertising the 1st month for $1 then you fill the form and get charged with a bunch of fees , $165 you just lost a long term client.

Great customer service! Nikko provided me with all the assistance needed.

Public Storage lures you in with affordable rates and then hikes up the price 6 months later. I fully expect the rate to go up, but $100??!!! I will never again use Public Storage or recommend them. Worst. EVER! read more

I had my storage till end of month let my ex roommate get his property out so I can put mine in. Till I Move. Well he did not put the lock on and told office I no longer wanted it so they locked me out. Tried calling several times no answer. So had to go get a storage for my property some where else..but high up is not understanding or helpful in any way very rude even online Chat would not recommend this place to anyone. read more

this was a terrible storage. I vacated the storage on the 30th of June and the next day they charged me 118.00 for the month of July. They also go up 18.00 every month. It was a terrible experience read more

Talked to a Christina to get an estimate and I guess this was not her day. We just need a price and availability and was so upset about us trying get a quote that she hung the phone up. I guess customer service is not their thing.. read more

I have used Public Storage up in Washington when I was moving down to San Diego with the ship I was attached to and this one when I had to deploy. At some point on the deployment, my storage unit was broken into with severe damage to my firearms safe and a couple of airsoft guns stolen. I was never notified of the break-in and theft until I got back from deployment and found it myself. I filed a police report that day and got in touch with their insurance that I was enrolled in then proceeded to assess the overall status of my goods. Since then, I have yet to hear from their insurance company, actually got accused of being a part of another theft because the suspect was on the premises as I was moving my stuff out and have been going through rings of fire with the business to close out of my unit. At the very least, I would expect them to handle the safe as it was destroyed on their watch and I never received any notification about the burglary in my unit, contrary to their policy. I would highly recommend anyone looking for a storage facility to look elsewhere. read more

My daughter has a storage area at Public Storage and has informed me that she is very pleased with her unit. She expressed how professional, helpful and kind the management and staff were. She also said the unit is very clean and she feels that her property is safe and secure. I give it a 5 star review. read more