They did right by me, and I'm happy. I moved out on the last day of the month. I updated my move-out in the Android app the day I moved out, before I left the parking lot outside the gate. The next day, the first day of the month, I left a voicemail asking them to please refund because I didn't see the update in the app, and I was being charged another month. Then I went back to the rental storage site and did a video call with the customer service rep from their kiosk inside the small, unmanned office. They were able to answer after being on hold for a short 5 minutes, and confirmed with me that everything was refunded by the manager and my balance was zero, and they had just sent an email to confirm it. I'm happy that they took care of me. You just have to be out on the last day of the month, remove your lock, and your storage unit needs to be empty and clean for them to rent out again. read more

Started out fine, easy move in. Price went up significantly after the first 3 months but I didn't mind because it was a good location and easy to get in and out of. However, I moved out on April 25th, 2026. Nobody works at the Farmington Hills location so they didn't notice I moved out even thought I called the following business day and spoke to a woman at the Dearborn office who said she would send somebody by to verify I had moved out. Fast Forward to May (over a week later from my move out). I was charged $182 for May. I called and spoke to Rob (who by the way told me to eat ramen until I got my money back). He "moved me out" in the system, but I had already been charged for May. I requested a refund and was told I would get one. It's been 2 days, I received a move out receipt with a balance of $0 instead of the -$182 they owe me. I spent over 30 mins trying to get someone on the phone because the automated prompts didn't apply to me. I tried chatting via text, but it's a robot, and I got a person online to chat with me but they told me they couldn't help me and that it was in the "Terms and Conditions". WHAT was in the T&Cs? That you guys would charge me AFTER I moved out? I will never use Public Storage again. The company is not customer friendly and should have a better process to document my move out if they aren't going to have someone on property daily. Please go somewhere else, ANYWHERE else. Even if you pay more at least they may not rob you like Public Storage does. read more

It's been a rough start. Initially, the unit had the wrong type of lock provided, so I couldn't secure it. Because of that, I had to postpone my move. I made three separate trips trying to speak with someone in person, but no one was available. After several calls, I finally reached an attendant who mentioned he's only on-site one or two days a week--luckily, he happened to be there that day. After I explained the issue, he agreed the lock was incorrect and replaced it. I then requested that my contract start date be adjusted to the day the lock was fixed rather than the original signing date. Instead, he dismissed my concern, repeatedly mocking the "one-day difference," even though I signed on 3/9/26 and the issue wasn't resolved until 3/12/26. Other businesses would have given me a month for free for all these issues! Despite the inconvenience and the delay it caused in my move, he refused to make any adjustment at all. So so far, I honestly don't recommend this place. read more

Probably the same for all these storage places. They raised my rate twice after I moved in. On the second increase notice I looked for a storage bay at this same location under a different user handle. Sure enough, the rote to come in was half of what they were going to bump me to. They get you in on the cheap then slow bump your rates on the hope you won't bail. But bail I did. I moved out early February, got a text message early march that my payment is past due, please pay to avoid a late penalty. Their system still thinks I am in there. Have to call them and get it sorted. They also did a lot of painting and general cleaning while I was there. Overall the place looked good. Unfortunately they did not tell us (or I missed it?) of the activity and all my stuff was covered in dust from the work. Fortunately I had everything in plastic storage boxes. read more

Have had this storage for a couple of years when my Mom passed away. The unit is paid on time every month. So far this year (2024), PS sent me an email stating we moved out of the unit and was charged a late fee. We went to the office and spoke to Dee and she said it was a msitake on their end and do not worry about the late fee.....months later the fee is still there! This month I have recieved multiple texts messages from PS stating I have a new late fee for this month because rent wasnt paid...it was paid at the end of the prior month!! It is almost impossible to speak to someone on the phone at this location. I have to make another trip there to physically show them my emails that say 'we recieved you payment'... Check other storgae facilities first! read more

I been at this facility for years, suddenly I have in-crises every year or so ( guess we need to pay for the remodel) I had a 10x20 now a 5x10 I been raised another $28.00 now $148.00 just for the 5x10 yet the web site shows $51.00 and $72.00 crossed out My door is so rusted that its difficult to open and last year by accident ? the property mgr cut my lock for non payment, ONLY to realize he cut the wrong one. No one is ever there for any assistance and now computer screens in the lobby How bout a real person read more

I just move my belongings in today realized I am renting too large a space, but otherwise, so far so good. Day 1! I'll come back to confirm stars after I'm settled in! read more

This is by far the most disappointing company I've ever worked with for storage purposes. I had a Dickens of a time renting two units in the first place (still can't seem to pay for both of my units on the app so I have to pay for one when someone shows up to work.) I am currently sitting here waiting for someone to show up even though the door has an open sign, I reserved my units yesterday, and paid for one of them online. I made two phone calls yesterday as well as multiple today to try to get this situation taken care of before I got here and yet here I sit waiting for someone to show up. The person I talked to on the phone said they weren't able to give me a code to be able to get in the gate even though I paid for my unit already. Do not rent from this company. If I had another option, I would go with another company. read more

The unit is suppose to be 10x15 but is actually 9.5 x 13.5. The lease increases almost immediately and continues to increase with only a couple weeks notice. I was paying 233.00 fir a unit that is advertised for a new move in around 99.00. read more

So, longtime customer. Here's my 2 pet peeves. A few months ago i was in my storage locker and decided a few items we no longer needed and took them to the PS commercial dumpster by the front gate. Next to it they have a large "Dumping is a Crime" sign. The staff guy comes running out and tells me I can't do that - "dumping" is against the law, etc. I've got two huge problems with that. 1---That is not dumping; not in any commonly understood definition of the word. A stranger throwing bags of trash over their locked gate in the middle of the night is "dumping." A decades-long renter carefully placing items in their commercial dumpster - or next to it when it's locked - from their storage unit is not "dumping". I deeply resent the suggestion that their customers are criminals for doing this. (I raised this issue to senior mgmt and I see - 3 months later - the signage has not been changed.) 2---Why don't they want their customers to use their commercial-size dumpster? That seems like pretty poor customer service....but it's very self-serving. If I periodically remove old items from my storage and place them up front in their dumpster I might eventually decide I don't have enough stuff left to justify the rental. But - if they make me cart the unwanted stuff home to dispose of it; human inertia/laziness/apathy is more likely to set in - as that's a big hassle to take a lot of stuff back home - and the customer is more likely to just keep paying their rent and leaving it as-is. It seems to work for them but it's terrible customer service. read more

This place is just okay. Prices are high. The "first month free" sucks you in but isn't that great a deal because they spread it over several months. Also almost a year later they still have not fixed the light issue, their overhead light doesn't work so I have to use a very strong flashlight to see inside at night. I even changed the bulb myself, doesn't work, so it's their electric issue! read more

My grandmother has been tryout to get in touch with someone for A WEEK because she lost her keys and really needs to get into her unit. She went to the facility, no one there to help and they told her to go to DEARBORN. Can't ever speak to a live person, the automated system is OBNOXIOUS!!!!!! We want our stuff out of there!!! Every time we ring the so called property manager all we get is a voicemail. Very unreliable and professional and I wouldn't trust my stuff to be in there EVER!!!!!!!!!! read more

So far so good! New to PS...office rep was nice and helpful and place is clean. Love the remote control access so don't have to use keypad! read more

It was simple and easy. No need to stop by the office. Only down side is you have to get out of entering and leaving building to put in gate code. If they only moved it back a few feet. read more

Kyle is awesome!! Great customer service and an overall good guy (no I didn't personally know him before this experience). I would recommend anyone to Public Storage soley on the basis if Kyle is managing the facility. Ky-Le read more

Just rented a 5x10 unit for a motorcycle.(unit was super clean) The property is nice and clean and has plenty of security. The 7 day a week access is nice and the 6am - 9pm hours are descent....wish it was 24hr access. All in all the place, the staff, the location and the price are all very good. And the staff here are super friendly. Thanks Public Storage. read more

Alece was awesome! Not only did she assist me with my storage needs, she's a pleasure to talk with. The fact that she was willing to assist me after receiving terrible customer service from another public storage location made my day! She really helped turn my frown into a smile! I will refer this location to any and everyone I know! read more

Make sure you vacate before the 6th of the month, or you won't get the prorated amount back for that month.

The staff at Public Storage has always been extremely helpful, whether on the phone or in person. Ben, who works the front desk, is very kind and went above and beyond to address all of my concerns. read more