I had to get a storage unit for my car while it was out of commission and don't have room for it in my garage while I get a new one. Their customer service on the phone was great and helped me with setting it up. The checking in process was smooth and easy! You do have to provide your own disc locks which can easily be bought at a Walmart or target! Highly recommend for your storage needs. read more

I rented here, and had nothing but great service from the employees, they do rely on customers calling the office direct for appointment times as they have a lot of tasks to do on the property throughout the day. I find the place well cared for. Property manager is friendly and helpful. It is month to month terms on the lease so I had to read my lease agreement carefully to understand, and so I didn't assume anything. I learned it is customer's responsibility to keep phone and address and e mail updated with them if it ever changes. They are great at communication as long as they have been provided any changes in that. The lease states its subject to changes with a 31 day notice sent by e mail or mail, so I always watch for those. Very happy with my short term rental there. read more

Rented a unit went to scope it out. It's down this tiny poorly lit hallway of a path even though it said "outside" and it was for a trailer. I'm not pulling in there and trying to back it up into the garage at night from the "hallway". Asked the lady inside if they had a "drive up outside unit" she says yes but it's $50/mo more? Yeah pass. Then even though I didn't even open the door to the dumb thing I still owe them $29.99. For what??? She said she would put in a refund request whatever that means. Didn't receive one as of now. I canceled before it even started I didn't open the door. I'm not sure what I paid for? read more

This place is just hard to work with. We are renting three 10 x 30 units and needed a fourth. I'm over an hour away and I have people on site that work at my company moving things. I asked to get an additional 4th storage unit and they stated I wasn't able to do so online like I did with the others and that I personally had to come in. However, I can rent a 10 x 20 online so I don't have to come in. The week prior they allowed another person at my company to sign for our storage. But somehow this week it isn't allowed. So, our option was to rent a smaller space then needed online so I didn't have to personally drive the hour or we can create an additional account not tied to the other which makes the billing difficult. Weird. Uncaring, unhelpful and weird. read more

Mitchell was a very nice polite and she was very helpful and positive attitude very good explaining things in detail very well pleased with her !!! read more

Great people, been here for year, but the price keeps going up. Great service n she always call u back if you call her. I just can't afford the storage anymore, they work with on anything as long as you talk to her. Great people read more

Staff was extremely helpful and professional. She escorted me out to the outdoor parking slot for my RV...at 34' plus tow vehicle maneuvering was an issue for me...I did not want a laborious routine for every drop or hook. The spot she toured me thru was 95% perfect. Thank you. read more

Easy access! Perfect for what needed for a couple of months while we get our home ready to show for selling! Booking the rental was beyond easy! No interaction needed with customer service at all! read more

Living out of state with my stuff stored here is just stressful. Communication is very poor and is now costing me more $$, all though it isn't much, it's inconvenient. Today Alex helped me and was definitely successful in resolving the issue but there honestly isn't a reason I should have to call 4-5 times over simple issue. Thanks Alex! Once again having poor communication with this location. Was left a voicemail with a return number - which didn't work. Hoping someone above store level will get in contact with me, because clearly my simple questions are above the level of help I can receive from this location. read more

I used this location all the way back to 1985. This last year I re-rented a unit and it went from 130 to 195 a month over the last year. Not acceptable. Moving today. For a month or two.. This place is secure and clean, but don't plan long term or the rents will kill ya. read more

Your customer service reps lied to me and told me I could due one thing then never made a note that anyone could find saying that as long as I was out of my unit by end of business day on the first I didn't have to pay anything im a disabled vet and I made sure 10 days in advance that this was ok now your stupid company is charging me 55.00 for nothing because my stuff was there for 3 hrs on the first this is complete bull and a horrible way to treat your disabled vets! IF YOUR ON DISABILITY OR HAVING FINANCIAL PROBLEMS AND NEED A COMPANY THAT CARES ABOUT YOU AND IS WILLING TO WORK WITH YOU DO THIS IS DEFINITELY NOT THE COMPANY FOR YOU!!!! read more

Do not by any means use this location, they must have hired someone who lets people come in and do whatever they want , they literally did 5000 in damage to my truck ( they cut all three catalytic converters off, they cut the bed topper and stole everything out of it.) I travel for work and have to park my truck to ride in the company truck. I'd been better off to park at the Walmart. The people in the office said the cameras that were supposed to be recording that area don't record. They did nothing to help us out. They actually called us and said there is a tote sitting behind your truck (this was originally in the bed) and if you don't get down here to pick it up we are going to fine you. I just want to know this happens in a secure storage facility that you can not even get into after 9pm and no one saw anything? Not even the cameras that actually do record? If you have vehicles or anything in there get it out now. read more

Sharnell was a pleasant help and was very friendly. She knew what she was talking about and exactly what I needed. I will definitely refer this location to everyone I know! read more

This location is clean and easy to access. The industrial park where it's located is never busy so getting in and out is a breeze. It's located off highway 694 , which may or may not be convenient depending on where you live. However, it was the closest location that had the size unit I was looking for 10 x 30. I believe the locations closer to the Mpls and St Paul only have smaller units. I don't like that the "first month for $1" special is limited to smaller units. I think that's a bit misleading, but I realize that's a corp complaint and not necessarily about this location. Overall a decent place for additional storage. read more

The experience at this location was awesome from start to finish. Sharnell, provided excellent assistance and made the process extremely easy. I would definitely commend this location for anyone needing storage. read more

Chelsea and Donald were very helpful and efficient with our storage needs thanks! Very clean property!

I booked a "reservation" online for $37 a month for the smallest unit available. Once I went into the office, not only was I charged $40 a month for the unit, I was lied to about having to purchase their insurance for an extra $11 a month, Which I already have renters insurance but I was told I had to buy theirs. Before signing the lease I was bombarded with high pressure sales on things I did not need. For everything that I declined, I was asked if I was sure. The entire experience was extremely uncomfortable, and I found the staff to be rude and inconsiderate. After signing the lease I was asked to give them a review on the spot. Not only did I cancel before even moving in, I wouldn't recommend anyone to this location. read more

Storage area is dirty inside. The staff are slow to fix anything (there was a trailer blocking a part an area where you're supposed to be able to drive through of the storage area and it was not cleared for more than a day). The parts where you can drive through and have storage in the middle under the roof have leaves; clutter, and trash piled up in them and are never cleaned up. The locking devices fall off of the storage units as they have not been maintained in a very long period of time. The interior of the storage units is okay although there are parts of the roof insulation that are torn and hanging down. There are leaks in the storage unit when it rains. If you have a storage unit near a rain spout on the roof while there is water falling off of the roof it will splatter into your storage unit while you have it open. You miss a payment and you get charged over $40 dollars for a late payment fee although they don't specify what exactly all the fees are that you are charged for; not transparent at all. If you want to store your stuff here go elsewhere. read more

This property was recently purchased by Public Storage. The previous owner had been very good, I had rented with them for 2 + years. Then Public Storage. First i got the notice to come into see them to get my account. I went in, they had everything tore up. Could not help me that day. I then received the first bill showing I owed three months rent. I was payed up in full. I was told I needed to bring in my payment slips to prove I had payed.(To the other company). I called Public Storage told them they bought me, not I bought them. They needed to check with the other company. I was run through the ringer by managemaent at unit, I had to call corporate. Got a call back saying yes I was payed in full. I have two units needed to pay second one. I could not go online to make a payment, was told I need to go to facility. I get there asked why I couldn't pay my unit online, am told it needed to be straightened out it would work now and they told me how to do it. My rent came up on other unit, went online tried to pay doesn't work. Call the property, no answer, end up with corporate. ?They said call property, they would call and transfer me. They tell me they can't get an answer, they will contact superviser, he will call me, no call from him or her. I am out of town for a couple days, get back and I drive again to property ( I have been to the property more in one month, than I had in a year with previous owner) get there, sign on door manager is out, clock on sign says he will be back in 20 minutes. I leave come back Manager is in. I told him I was unable to go online and pay my bill. He asked me how I was logging in, I told him, he said it should work. I in formed him it didn't. He looks at my account and says that I have two units so it is confusing the system. He takes my ID punches in information, says that should fix it. I say I hope so, I am tired of having to drive over to get things done. He tells me not that he is sorry, BUT NOT MUCH HE COULD DO. I said your reply to me is NOT MUCH YOU CAN DO, and he looks at me and say yup.......A couple units will be opening up soon..... read more