This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

DO NOT RENT HERE. They increased my rent 51% in less than 2 years. Ridiculous, I had to hire movers…read moreto move my stuff to a competitor 2 miles away in order to save over $100+ a month. SHAME ON YOU! Predators.. My total cost after the 2 rent increases would have been about $275 a month. No way, I left as soon as I got the notification email of the 2nd rent increase.

This location is convenient and well taken care of. Rob was of great help to us. He is…read moreknowledgeable and very courteous. Thanks so much!

I rented a storage unit in mid May to hold everything in my that I deemed "non-essential" while I…read moresold my house and moved. Due to a storage unit neighbor of mine breaking the rules and storing food, rodents moving into his unit and mine. I was not happy, but Great Value Storage called Terminix and got the problem solved with minimal damage to my possessions. I had to make it clear that I was really mad before they called, but they did get it done.

I had to change my rating because on 4/10/18 around 2:30am me and my husband and my two children…read morewent to the storage and not 5 minutes later Miami Township Police follows us in there saying they followed us in because there have been MULTIPLE BREAK INS AT THIS LOCATION. I wanna know how do they even have a code to get in an out?? I'm being harassed at a SUPPOSEDLY secured that I PAY for by someone who is not supposed to have access to???? And why wasn't I told about all these BREAK INS y'all are having when I paid for my unit???

Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

I have never used a junk service or moving service so I wasn't sure what to expect. I was in a bit…read moreof a time crunch with moving and needed a few big items taken care of. I called them day of and they were able to fit me in within the next five hours. They came and were super nice and friendly. They looked at all of my stuff and gave me an estimate super quick, no extra fees attached. They grabbed all of my stuff and were in-and-out within 30 minutes. Super easy! They were really great to work with and the best while I was in a pinch. While it is a bit pricey, it is definitely worth it and is great for same day moving.

they wasted my entire day. I had an appointment between 9 to 11 AM and they couldn't make it so I…read morechanged it from 12 to 2 PM and they couldn't make it. I own many homes in Hamilton Ohio and will never use them again. This is like the third time they have screwed me over. Must be poor management.

Fair pricing for a storage facility. Their office hours are a little hit or miss which I why I've…read morelimited the review to 4 stars.

If you need to rent a U Haul trailer, DON'T RENT HERE!! RUN to another location, don't waste your…read moretime. I went there to pick up a reserved 6' x 12' trailer and they told me I had to hook the trailer to my car by myself! WHAT???? I couldn't believe what I heard, even questioned her several times and was told she couldn't lift a trailer onto a hitch and I have to do it myself. Let's see, they rent trailers but can't hook them to you vehicle.

It's nice and convenient but they raise your rent every 3 months and they don't have access to…read moregarbage cans. So if you need to throw things away and their staff is friendly but not helpful. I would not recommend them

Thank you for being so kind to me everytime I need help. I will continue to come back as long as…read moreyou are here Bill ! Thank you !!!!!!

Robert Habermas your customer service is absolutely outstanding! I stopped in quick on a Monday to…read morereserve a U-Haul storage container and trailer for Thursday as I purchased a large load of cabinets on the spot while on vacation seeing my grandparents 2 states away. I needed to store and then move them to New York the following week and I just thought this would be the most cost effective way. The day came, I stop by to pick up and pay for my reserved container and trailer with absolute ease and a friendly smile. (Above average service by far from previous experiences with U-Haul but nothing off the charts noteworthy.) Off I went only to discover that I had grossly underestimated the size of the load: Apparently 22 cabinets is not the appropriate number for one container (ha who would have thought! I'm 27 and didn't listen to my grandparents!) Already invested & uncertain as to my next move, we drove right back to U-Haul (1 hr after pick up) and promptly sat down with Robert to discuss what options I had. We settled on a 15ft moving truck headed one way and we were back in business within half an hour. As the details on my rental agreement are private, I can tell you how much I appreciated him taking the time to make me and my grandparents comfortable with the switch. Not only was his service and staff friendly and efficient, his team went out of the way to assist in the switch and refunded the 7 day rental of the storage container and trailer. If all of this wasn't above and beyond, in the middle of a busy day, with plenty of other customers and employees needing his time and attention he never made us feel rushed. & made sure everyone else was promptly being helped as well. As the daughter of a family run business I pay strong attention to all of these factors because this kinda of customer service is exactly what sets businesses apart; his comment in between flawless multitasking to the effect that "it's the regulars that keep this all afloat" made his actions and his demeanor that much more stellar: I was not a regular and he went out of his way to make my sure my day and my experience was seamless. When someone appreciates their job it really shines through. This man needs a raise or at least one heck of a holiday bonus! Thank you, thank you, thank you!

Reserved the truck in advance and moving labor ahead of time.Then moving day came they did not have…read morethe truck nor get a phone call back when we were told we would be called back .I will hire a moving company next time they will leave you hanging high and dry on moving day this place is disappointing!!