Public Storage started me at around $200-$250/month, but over time they've increased my rent to $618/month for a 10x20 unit. What's frustrating is that new customers can currently book the exact same size unit on their website for about $221/month. Instead of rewarding long-term customers with fair pricing, they significantly increase rates over time. Disappointing experience. read more

There has been 3 break-ins within the last 3 months at this location that I know about.Each time over 15 units affected. I received a call 3 days ago that my unit was broken into. I came on 3/5/25 at 4:30pm and today 3/6/25 at 5pm and the office is locked with no one here to assist me even though the business hours listed are from 6am to 6pm. I can't even get into my unit to see what is missing because they put another lock on it. When reaching out to the customer service number, I selected the option to speak with a property manager but I can always only leave a voicemail. No one from the company is ever at this location. Don't rent here. read more

As upon checking in, I was requested to write them a 5 stars review because I signed up with this unit. But it wasn't the case when my initial price to sign up was $167. Over the course few months it came to $243. I decided to withdraw my stay due to increase in monthly payment. As I'm moving out on the 1st, I was told they still charge for the whole month of $243 even though I'm not there for the next 30 days. The person who helped me was the manager and said I was not approve of the request to get it waived and made me paid with a card upfront. I thought this was absurd. Service should be charged on days put up to use. I felt so robbed. read more

I had this storage for two weeks when I come to find out someone have had broken into my unit. I was never notified I found out Bc I went to drop more stuff). I was told that I was the 4th person broken into at this time. The staff is careless about it... I tried many times to talk to a manager about the issue and apparently she is too busy. And when I say careless they don't give a you know what. After going back and checking the reviews ,I found out this is a common thing at this place. Do not rent any units at the first floor. My initial unit was on the 3rd floor but apparently this unit was not available when I came, so they made me feel like I was getting a deal by giving me one on the first floor. Come to find out they always have those available probably bc all the tenants leave after being robbed. Units in the firsts floor have a gap between the ceiling covered with a net and thats how people get into the units. I went with the police a couple days after the incident and it look half fixed and available for rent again. Stay away from this place read more

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Best location , super convenient, clean, and the customer service Hiwot provided me was exceptional!

Best location, best service, the cleanest and most secure storage facility in uptown! I've always received outstanding service and prompt communication from Tiara. My out of state movers did a seamless checkout for me while I was away. Tiara always returned my calls and followed up with any inquiries I had throughout my storage rental period; she was always professional, kind and helpful. I highly recommend this location!! read more

Problems here, beware. Prices are constantly changing and higher than other locations. Location is not great either unless you live in the area. Had my lock cut off and no follow up from the manager. All i got was call the Houston police. read more

Worst experience at the location. Noone is ever in the office to assist. Employee left without reminding me that the access stops at 6 pm. Saw all the items I had and said nothing. Locked out of my unit with all of my items left out in the open. Had to pay movers and additional couple of hundreds of dollars to come back the next day. This location is so unhelpfu! read more

Tiara was the biggest help. From the moment I called with my inquiry to helping me choose the best size unit. She was so positive and helpful. She helped with the best deal and suggested the best way to organize and everything. Made what could have been stressful into a great time. read more

I have been attempting to contact the manager at the location on W Loop S for 3 weeks - no response or call back; I have gone to the location several times- no one is there to assist- this is the worst service. I have used public storage for years, I will never use them again because of the bad service. Will be filing for this. read more

tiara is the best thing here. otherwise this place sucks.. rent keeps going up!! now at $255 for a 10x10... moving out today.. ever manager was rude ride rude. except tiara. she is the best!! read more

Quite possibly the worst experience I've EVER had. My friend has a unit at this site I spent $60 on a uhaul trailer to help her move out of the unit. Upon arrival we found a random lock on her unit. Verified with the property that it was not her lock and they refuse to remove the lock telling her to get a locksmith to remove it costing her $60 plus because the only person that could remove the lock is district manager and he is on vacation and no one else is allowed to cut locks and the girl working the front desk was wearing a plastic shower looking very unprofessional read more

I had a ground floor 10x10 storage unit at this west loop location. I was broken into twice over the period of about 3 months. The employee told me that people break in( where are the alarms) at night and with ladders, look from above into units to see which ones to enter. They have cameras but would not let me view the incidents. Because I have a lot in storage it was difficult to be sure what was taken. But the unit was ransacked. It seemed like it was either an inside job, a common occurrence, or total apathy on the part of the employees who are often not around even during business hours. They have made some security changes to the front doors as I once found a sleeper inside one set of doors next to the carts. Don't rent at this facility, I believe Public Storage is a good company as i use them in another city. Just never again at this location. read more

So despite driving by such places I had never actual been inside a Public Storage until this one while helping a friend store some of her random stuff. The place was clean and secure feeling with great air conditioning. read more

I've been a customer here for about a month now and at first I was pretty pleased... but recently I learned that there have been several break-ins to the units here... they are sneaking in during the evenings and climbing over the top of the units cutting the netting at the top and stealing things out of people's units... even large bulky items like large flat screen TV's haven't been a problem for these thieves to nab... I spoke with one of the victims who has a unit a few down from me and he was pretty annoyed by the management's lack of response and concern about these intrusions... I stopped by the office and asked myself and I also sensed a lack of concern. The bottom line here is that its likely your unit will get broken into here - so unless you are storing low-value items, I'd look elsewhere (especially if you consider the relatively high rates they are charging here). read more

Public Storage - Here you can see the weak netting they have at the top of the units where thieves have been ripping up and/or cutting through to steal stuff - Self Storage Near Me - Houston, Texas

This place does not deserve a star. Horrible service, ac does not work properly, lights go out and no one fixes. They had 3 carts 1.5 years ago now zero. Front desk said they were working on it - that was a month ago. Lights were out above my unit and told them 4 Times over a six week period. Still not fixed. Don't use this place read more

I am leaving this review only to highlight the District manager for this location. The location Manager and people at this facility are great. I showed up at 10am with movers to offload a truck load of furniture from my house and the elevators were not working due to fire panel issue. There was no insight as to a time line for it getting fixed so after 40 minutes of waiting, the movers left to come back in the afternoon. I was joking with the manager about the issue and told her I understand things happen but I should get a free month rent.. ha ha. District manager showed up at 1050am and I jokingly repeated to him that I should get a free month rent and he was extremely rude and replied "yeah I don't think so, i am not giving a free month rent for 5 minutes of the elevator being down" I was a really shocked by the response since he seemed very combative with me from the start even though I kind of laughed when I mentioned the free rent. I told Him I was moving in a house full of furniture and he said " well the movers haven't shown up yet anyway". I informed him that we had all been here since 10am and they just left. I told him I am getting charged extra by movers since they have to come back another time since elevators were down with no idea when they would be back up. He told me "well that is your problem". I was speechless... I am not sure why this person was so rude and combative with me but it was very shocking inside ring how nice the rest of the people there are. Even the manager apologized to me when he was in another room. I hope he takes a class in customer service and the proper way to deal with people instead of being so rude and disrespectful. It gives his company and the facilities he represents a bad name. It did get fixed after about 10 minutes of him being there but then he said "there you go, it's fixed". No apology for the inconvenience or anything resembling something close to that. Such a shame that the people at the facilities have to work for and be represented by someone like that. It definitely left me with a bad impression. read more

I used the Public Storage website to get the unit I ended up renting. It was easy and straightforward to use. I also used the contactless check in which was also easy to use. The inside of the facility was clean and I have no complaints. read more

The place is clean but customer service is horrible. Good luck trying to reach someone on the phone because no one ever answers it. After constantly calling with no luck, I came down to the location. The doors were locked with a signed stating the time the property manager will be back. I had previously pulled on the door before I read the sign and the noise from the lock caused someone inside to turn around and look at me but she decided to keep walking to the back. I figured ok, it's probably standard procedure for lunch breaks or something. The sign displayed that someone will be back at 1:45 and it was 1:30. No big deal. I'll wait in my car. Ten minutes later the manager walks outside with another person and took selfies right in front of my car! She walks back in and I wait 5 more minutes. The door is still locked. The lights are now off and the sign time has been changed to 2:00. I guess selfie time was put into consideration for her break. read more

Thieves come and go into the units. Management can care less. Do not rent if you dont want your property stolen. Multiple units have been robbed this year and management does nothing. read more

After being a loyal customer of Public Storage off and on for the last 30 years, one incident has created such a sour note that I will no longer being using not only this location but any Public Storage location in the future. What should have been a small easily resolved issue resulted in this decision. The topping off was the appalling attitude of the property manager, Rasheda. I will admit, Customer Service is a pet peeve of mine. I've always made customer service a top priority in my professional career and consequently expect the same when I am on the customer end of a transaction. Often times I am disappointed as I understand my expectations are high. So when I am disappointed in the service I receive I just chalk it off to someone having a bad day or not being content in their job. However, I feel so strongly about this particular matter I felt that Public Storage Corporate should know about the issue. I hope they take time to read reviews as this is not a situation of a customer that's having a bad day but a customer who is highly disappointed. I am 60 years old and only one other time in my life have I made such a drastic decision to refuse to do business with someone over customer service. This is sad as I have use this Public Storage many times over the last 10 years and its so very convenient for me. I am willing to go out the added expense and inconvenience of relocating my items over this matter. What has happened to our world? Are we so jaded that doing the right think no longer feels like the right thing to do? read more

Bad experiences here include: * Sprinklers leaked on floor above, flooding unit * Flimsy wire structure on top of unit and poor general security resulted in burglary of unit, ransacked items and anything of value taken * Dealing with the 'insurance' after the break-in was deliberately obtuse and aggravating, anything to avoid paying a claim despite police report So go ahead and store your things here if you don't want to see them again. read more

This the absolute best storage facility I've had ever. It's always clean, the service managers are always extremely helpful and friendly. When my husband and I go to our storage Rasheeda is always so friendly, welcoming and remembers us every time. read more

Vladimir & Amber provided me with 5 star, customer service and the facility was very neat and clean.

the guy Erik was very helpful I needed boxes for my boss, and Erik was very attentive. Not a lot of people in there so no lines...

Kimi and the other young lady (long hair, Aggie ring) were really great. They were both very friendly and helpful. They were genuinely concerned about getting everything just right for us. The location can't be beat if you live in the Galleria. read more

I walked in just to use the bathroom, but Vladimir was just so friendly and personable that I was almost tempted to get a unit there! The place was very clean as well. I will definitely be back to this store when I need storage. I greatly recommend this place and speak to Vladimir. read more

Moving to a new place and needed a few more boxes. Rushed over to Galleria Public Storage. It was 5:00 and they were closing but Kimi let us in and helped me get all of the supplies I needed for a successful night of packing! Highly recommend! read more

I've been using this Public Storage location for over 10 years. I have 2 large units. This facility is very well maintained. Super-clean interior. The staff is always wonderful and very friendly. Always a hello and waive when entering. They seem to take pride in running this well oiled wheel. There are so many of these storage facilities around the city, why not choose one that is clean, safe, and well run by friendly helpful people? I am happy to store my crap here. read more

Great experience!!!!! Rasheed's and Alexandria are very knowledgable and friendly....I would recommend to a friend

Ashley and TR are super friendly and always let me know when a delivery arrives to my unit. I highly recommend leasing a unit at this location! read more

Very clean and professional location. Went there just to ask questions to find out information on a storage unit and an employee by the name of darlene was very helpful and answered all my question. read more

Went by the store today to look into storage. Darlene was extremely kind and helpful. She answered all my questions and was so patient with me . I would definitely recommend this location to anyone in need of storage. Thanks for having such a valuable employee to service people. read more

I went into the store to buy boxes and dealt with Patricia. She was very nice, helpful, and attentive. I really felt like she listened and took care of my needs. Next time I need boxes or a storage for that matter, I know where to go. Thanks again Patricia for all your help. read more

This used to be a customer friendly facility, but they are only interested in raising prices while not protecting your goods. There has been water damage from THEIR pipes that they refuse to help you with or accept responsibility for. I would never rent space here and although they advertise climate controlled - I guess that means under water and it's your fault. Their policy is a disgrace and their management violates all business ethics one can imagine except getting paid in advance and continuing to raise rates without increasing service. Beware and in my opinion look elsewhere !! read more

Visited this location recently to price a storage unit and was promptly greeted by a young lady. She was helpful but the rates were much too high. Great customer service though. read more

Michael was extremely helpful! There was a mix-up with the national office when I reserved my unit and Michael was wonderful in helping me sort it out. The units and facility were very clean and easy the halls were easy to move around in. Great place! read more

This is the nicest storage facility I have ever seen! Great location for inner loop people to store things temporarily. The 7.5' x 10' is laid out really well with a large door. The paperwork takes way too long, even if you pre-fill info online before arrival. There are only 3 carts for wheeling your stuff into the elevator, and there need to be more for a facility of this size. Nice big automatic doors though are very handy! read more

Rasheeda, is an absolute gem. Super sweet and extremely professional. Highly recommend this location.

Rasheeda is super helpful and friendly. Getting started with nice staff makes it great! Location is central but it can be a pain to get to it when there is a lot of traffic. The facility is clean. It was super easy to get everything into our storage unit. The whole process was a good experience. read more