In case folks don't have time to read this entire review, I want yal to know that this facility SUCKS. They have shady employees who are in cahoots with thieves who rent the smallest unit they can, and they will cut the lock off of your unit, put their lock on it, and raid you for all of your belongings. Full review below for those who have time: I think it's amusing how the owner can respond to the positive comments that have been left on Google in the past week, but they're refusing to address my mother's review concerning one of the recent (not the first of its kind) break-ins that occurred at the beginning of this month (March 3rd, to be exact). My mother has contacted one of the district managers, Mark Weigum, several times via phone and has yet to respond. I emailed Mark and the other district manager, Robert Pfuetze, last Friday, 3/8, and they have yet to respond. From what I've gathered from their LinkedIn accounts, as district managers, they oversee operations and customer service and supposedly ensure compliance with company policies and standards. Based on the fact that my mother's unit was raided by meth heads who appeared to be in cahoots with Tonya, who works the front desk, it doesn't look like either Mark or Robert are performing to that standard which means they don't have their customers best interests at heart. As I mentioned in my email, people are already struggling in this economy. Then, they use their hard-earned money to do business with companies like yours that are advertised as safe solutions and end up in positions like this, where they suffer so much loss. My mother has described this as a "punch to the gut." They took boxes of photos that my mother will NEVER be able to get back--photographs of her deceased mother and father. They took things that belonged to her deceased mother and father. My mother is an immigrant, and they took documents from the country she was born in. That is not okay, and I will not stop contacting you until you address this situation rightfully. As I mentioned in my last email to Robert and Mark, I will take this to Twitter, Facebook, Instagram, and just about anyone or any platform that will hear me out. If you've made it this far into my review and you're thinking about renting a storage unit from this facility, I strongly advise that you don't. Take your hard-earned money and go somewhere else. read more

Bobbie (hope I didn't misspell her name) was extremely helpful. I'm from Ohio and I needed to store my uncle's things in storage. She was nice and professional. Answered all my questions, the unit was clean. I would definitely recommend this business to anyone. Thank you again! read more

I was provided excellent customer service. All responses were prompt and professional.The attention to detail provided by Nathan was impressive and his customer service skills are excellent. He is a fine ambassador for the company. read more

Horrible experience. My trailer was broken into twice. There is a huge hole in the fence near the back. The staff allowed someone to park a car 2 feet into my space then wouldn't make them move it. Rent went up 37% in 18 months. Lastly I vacated my space and missed the cut off by 20 minutes so they charged me another months rent. Look somewhere else to store your stuff read more

Randy was extremely helpful. He showed me a couple of units to make sure that I picked the one that would be most beneficial for my needs. He took the time to go over all the information and make sure that I was all set. He made it very easy for me. Thanks. read more

The unit was very small, no one is ever in the office! I was told by a representative to go to this location which is on the other side of town, I hated this location. I was there for only 2 days and they refuse to give me a refund. I called them several times on the first day I was there complaining and told them I would like to get something bigger or cancel. read more

The staff member, Tanya, was extremely helpful, kind, and patient. I would highly recommend using this storage facility. The storage unit I needed was available and clean! And they are reasonably priced! Thank you, Public Storage! ~Michelle read more

I booked a 10x10 unit online, when I got to my unit it was a single man door, and also not truly a drive up unit because there was 6 feet in between it and another building. I was not given the option online for a roll up door. My couch won't fit through a single man door. When I called and transferred units for a roll up door, the property manager told me it was $26 more a month which was fine with me. When I went back to the property, she said it was $44 more a month and that she mis-quoted me the online booking price. Transferring units is not something you can do online, and she said in person booking prices are more expensive. She encouraged me to call the 1-800 number to receive the online price since I originally booked online. When I called, customer care said they could not honor the online price and because I transferred units, I was unable to receive a refund. Such poor customer service, rent elsewhere. read more

With the helpful service of Nathan I was able to get my storage unit just in time for he right price! Thanks For the help

My vehicle was vandalized while being there stored, this place is not safe to keep your stuff at. I will not be doing business with them. Uncalled for, I pay to store my vehicle there and now have $300 in repairs due to someone busting my vehicle window. read more

Very clean and the staff was very friendly, helpful and nice. They answered all my questions and when the unit I was assigned had a broken lot they found a new one straight away. I would refer them over many that I contacted. read more

So disappointed in the way this place handled our business. We started renting 10 months ago and our rent increased over 20%. When we called, we were told the district manager would not approve reducing our rate back to the original amount, despite the fact that they are still renting that same size online for the same amount! We were offered a number in the middle, which just goes to show they are trying to shake their customers down for what they can get. They also would not credit our account for the difference in the increase this month. We are moving our stuff altogether! Only use this place if you need it for a very short time before they jack the rent on you. read more

They called to confirm within an hour of my online reservation. Not only did they answer all my questions, they also were able to accommodate request to change times. Upon arrival, Becky was friendly and helpful. She made the process as easy and fun as possible. Her kindness was contagious. Everyone I interacted with was professional, helpful and friendly. read more

We've had a unit at this location for 10 years and over that period of time it has increased at a rate of $10.00 a year from $140.00 to $246.00 per month. They hook you with a low first month fee then continue to raise your fee every years, sometimes twice a year. Our ceiling caved in and they did nothing to clean off our furniture or other items stored in the unit. To fix the ceiling they had to remove all of our items and in the process lost 2 of our dining room chairs and all the bolts etc. to the table. The ceiling is again caving in and the unit is dirty and full of spiders. It's in an old neighborhood and often the kids from the neighborhood scale the fence and play in the property. Public Storage posted our monthly automatic payment to the wrong account, put a lien on our property and threatened to sell it within 10 days if we didn't pay them. But we had, and we had the cancelled check from the bank. That didn't stop them from continuing to threaten us and it took us multiple trips to talk to the the local property manager and multiple calls to their management to get them to realize THEIR MISTAKE. They were mean and their customer service was awful. I would not recommend this location or company to anyone. read more

My experience was very pleasant! The guy helping me out was very nice and helped me out with every question I had! He also was very thorough with showing me how to use the lock! read more

I needed a storage unit very quickly. Nathan at this location was very helpful and got us set up in short order. The storage unit was clean and exactly what we requested. This is a perfect location for our purposes. Hats off! read more

outstanding customer service, the employee that helped me was just out of training and was very knowledgeable and efficient. Will definitely recommend this facility to friends and family. read more

I am not pleased with my experience from using this storage facility. I raised my concerned about the door to the storage unit. The manager told me it was nothing wrong with the door. The third month into my rental the manager finally decided OH there is something wrong with this door. It took two weeks to get fixed and by this time my items had been exposed to rain and the heat. The insurance the storage facility offers is a joke. They wanted to offer me $150 for my things that was exposed to rain and little bugs. $150 would not even get my furniture cleaned. I am not happy with my experience with this storage facility and will not recommend anyone to store their items in a storage facility. read more