As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

I wanted to share my experience talking to this facility. A family member has a storage unit at…read moreanother company. 3 months after they moved in, the rate nearly doubled. With this in mind I called this facility for my own storage needs to ask about rates and if it might also go up after several months or if the price was reliable long term. At first the woman I spoke seemed very professional and knowledgeable. But she began to give me the run around. Not only do their prices change seasonally, they can't tell you how much a unit will cost more than 10 days in advance because they do dynamic pricing (lots of units available = cheaper). I understand this approach to pricing but it was as if she was doing her very best not to admit it by giving me long, unnecessarily complicated explanations and repeating herself rather than saying it simply, as I just did for this review. I moved on to another question. Is there an option for committing for a longer period of time (ie: 1 year) for a better rate or to guarantee the same price every month? While she mentioned that we are welcome to prepay for a year, she would not directly say if this was or not a possibility to guarantee our rate for any period of time. Then she went back into describing dynamic pricing again. Either she is the worst communicator in the world, or she was trying to avoid having to say, "no, there's no way to guarantee your rent will not go up after you move in. She also alluded to it all comes down to what I might be able to "negotiate with the manager." Sounds like trying to buy a car! I finally gave up when it was clear she was never going to give me a straight answer.

Friendly and helpful. Easy to rent, good app, on-site help from Kevin was great the day we moved.read more

I have used Extra Space Storage for my storage needs for a few years. I have felt safe when there…read more The property is well maintained and there's easy access. I have to say that the property manager, Cody has been great! Any time I had a question or a problem , he would take care of it or get back to me quickly. Thank you Cody for all you have done to make my experience a good one.

I was with Extra Space Storage for six (6) years…read more I bought the insurance, expecting to collect because I believed something would go wrong. Well, nothing went wrong. My 6-year experience with Extra Space Storage at 7880 Mastin was perfect. I recommend this location if you're in the area. They have a courteous and helpful staff and making the monthly payment was fast and easy. Thank you Extra Space Storage.

Great customer service and friendly staff. Leasing the unit was online and easy. Terminating was…read morealso easy with the help of their friendly staff.

Ashley and Autumn were awesome to deal with. my first time needing and renting a storage unit and…read moremy experience could not have been any easier or better. Thank you!