This place is a complete and utter joke. You can't talk to a local human, they don't return phone calls, their web site offers discounts that the local people aren't aware of (when I FINALLY was able to talk to a human at this site they said their web site runs false stuff all the time. Total bait and switch tactics.) I simply wanted to know if they accepted POD containers, but after a week of getting nothing but a run around, I went to Clover Storage at Middlebelt and I-96. Clover is AMAZING! Two people at the counter who showed me the available units, where to drop my POD and where to store it (at NO extra charge), simple pass code to get in, SUPER clean indoor facility, amazing. These are my opinions based on my experience obvioulsy, but I would NEVER rent from Public Storage under ANY circumstance. read more

They charge you unreasonably long and there are a lot of hidden service fees. You should find another space.

Karen and Lawana were extremely helpful and answered all of my questions. They walked me through all of the steps and the costs. I very much appreciate their assistance. read more

I have rented a space from this storage unit for the last few years and Amy the property manager has been nothing but AMAZING. She is very helpful, friendly and addresses each concern with care. read more

facility was easily accessible and clean. There should be a way to get some light in the facility. if you're trying to go when it's dark outside you're pretty much screwed. Maybe there's lighting or plugs I don't know about but if not good luck trying to find your stuff at 7pm in November. There should be a ramp instead of a step small as it is. 31/2 stars. Electrical outlets would probably be 4-41/2 stars. read more

My experience at this particular Public Storage has been good overall and the manager Kris, has been wonderful to work with. The only thing that has been a big damper is the constant rate increases; almost every 6 months. read more

Great experience checking out a rental space and signing the agreement. Awesome customer service

The unit was as promise. However when I arrived at 11:30am on a Saturday, my gate access didn't work. I tried to go into the office but it was closed with the hours clearly listed on the door- Open Saturday 9am-5pm. I knocked on the door; tried the buzzer numerous times. I had movers that I was paying by the hour waiting. 40 minutes later that cost me another hour with the movers- two calls to the 833-812-3120 number and message to other location to help, we finally gOt them to open the gate. A prepaid unit! And the live in employees were there. I took pictures of their two cars. We saw one walking his boxer. He didnt bother to help. Upon leaving, I has to call the 833-812-3120 again would not open the gate. We sat for 15 minutes trying to get out! Thankfully someone who was leaving entered their code. If I hadn't invested so much time and money to move I would demand my money back and move to another rental facility. Very disappointing. read more

Just no. Ridiculous rental rates, even higher "required" insurance rates, and musty smelling units. Got a courtesy call about my bill. Fine. I called and left a voice mail that I needed to know my balance. Call today and was told that because I was 1 day late- $20 late fee. No big deal, but still- call someone back when they leave a voicemail at your business. read more

Seamless process from reserving a space to move in. I was able to reserve my space, complete the rental agreement and access the facility all with just my phone. My space was ready when promised, clean and the lock was provided. read more

I've rented a storage unit here off and on a few times over the years. The facility is well-managed and kept up nicely. I've never had an access problem, I'm usually the only person in the complex when I'm loading or unloading. The location is great for getting to and from the freeway which means you don't have to sit at traffic lights with a truck or trailer full of stuff. I think my first rental here was in 2003. My most recent rental was yesterday. Falon was the property manager who helped me with my reservation and rental. She was very prompt about calling me back after I made the reservation online. When I got there to finish the paperwork she had everything ready to go and it was quick with no hassles. She was very friendly and made sure to cover all the fine print in the contract while I was signing. They're were having a big sale on rental rates so I got the unit I wanted at a great rate, much lower than I have paid in the past for smaller units. All in all everything went great and I would definitely recommend this location if you're looking for a storage unit. read more

Very simple to rent can do everything online. Clean unit and they have carts to help you move your stuff into storage unit. I would recommend Public Storage to anyone in need of a storage unit. Staff is friendly and helpful. They have great hours to access your unit also. read more

Craig was very friendly and helpful signing me up for a new unit. He went through everything thoroughly and walked me to the unit to make sure it was what I wanted. Good location, highly recommended. read more

I've been a customer for over 7 years and all in all I'm a happy customer. My only complaint is that the rent continues to go up all of the time. Not a hell of a lot but I am paying about $100.00 more now then when I signed up. Recently I canceled the credit card that I had my auto pay on and forgot to give the new card info to them and Amy was on top of things and nice enough to give me a courtesy to call me before I was late and had to pay a late fee. In the past when this has happened I never knew until I was sent a letter stating that I was late, locked out and owed a late fee. Thank you Amy!!! read more

Amy did a great job in locating the right size unit and providing easy access. I would recommend this location to anyone who needs a storage unit. John Hogan - Livonia read more

The service I received from Manager, Janine Micallef was superb on Saturday, June 15, 2015. She was surprised that I got the last 5'x5' unit and I was happy. I never had to put anything in storage but the shortage of space presently in the home that I've moved to, this will resolve my problem with seasonal clothing. Thank you again, Public Storage! Judith E. Jenkins read more

I have rented storage units at many different locations and public storage is the tops. Make sure you ask for Craig because he was extra helpful. read more

This is a great place for storage. Clean & tidy. Amy is the property manager and does a great job. The paperwork was ready when I arrived, she personally walked us down to the unit and answered all of our questions. The only objection I have is that you have to get out of your vehicle every time you want to leave and put your code in. I was told that it was so they knew when you left. The other company that i used a few years ago was a little more convenient, in that you just pulled up to the gate to leave and the gate opened. Yesterday (Sun) when I left, two cars followed me out of the gate, so their answer doesn't hold water. But..... very nice people to do business with. I got a courtesy call this morning, reminding that my rent was do. That was very much appreciated. read more

The location and price are the main reason I considered this facility for my storage solution. When I met the staff and was given a personal tour of this very clean and well maintained property that is what sealed my decision to my storage needs. Thanks Amy for being very efficient and friendly helping with all the paperwork necessary to rent my storage unit. read more

I rented a unit yesterday for the first time and was very pleased with the service I received. Val is a wonderful person to work with - kind, professional, thorough and cheerful. Everything was explained in full and I am confident that I will be happy with the storage unit. A+ Service! read more

Just signed up for a unit. Marissa was very helpful. She showed me all the available units in my size range so I could choose the one I wanted. All units have lights and were clean inside. She was very helpful in getting boxes, explaining the deals if I bought in volume, but did not pressure me in any way. I had a good experience with her. read more

As advertised Amy got me in and out quickly (did during lunch) explained the process and I was on my way.

First time to store anything and Amy was helpful and courteous. It seems to kept up well and very clean.I have been there couple of times now, I saw Amy outside cleaning up and inside of my building sweeping up. She looks like she is doing a great job of keeping things up. read more

I'm moving out of my apartment next week and due to my horrible procrastination habits I only just started looking at storage units this week. I found Public Storage had decent pricing and was close to the freeway, so I put in an inquiry online. Within 20 minutes, Val from PS called me to help me set up an appointment to get everything done. Talk about fast! Even though I was already initially impressed, going into the appointment I was still thinking it would be a boring process full of annoying paperwork. I was delighted when Val greeted me and made things informative, efficient, and even fun. She was so friendly, inquired about me and my goals, and made sure this process was custom to me and what I was looking for. She answered all of my questions (I had a lot), and I was surprised when she mentioned she was one of PS's newer employee's. Overall, I'm very happy with my decision to go with PS and I hope everyone has the pleasure of working with Val, I honestly felt like we were friends by the time I left! I will definitely be working with and recommending PS! :) read more