Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

2024 Poor SERVICE, quality and value…read more So, It's now all automated and I could never get someone on the phone, nor was there anyone there when I hired movers to get my things out. I left messages for days and it took them over a week to return my calls. Ok so I became ill with Lyme disease so not only were my things in there for quite a while, I kept getting constant increases. And was being charged an exorbitant amount of 500+++per month, PLUS most of my things I discovered were now moldy!!! It's heartbreaking that my beautiful French chairs that go to my dining room table now have mold all over. I can't bring them into this house AND it turns out the insurance I was paying to orange PS insurance co will pay only 250 unless I prove there was a leak??? Why do I have to prove their leaking building???????. My things went in there without mold, and now they have mold. This is CLIMATE CONTROLLED? I am extremely unhappy with my experience with them... more like a nightmare

I had three units with this location. Unfortunately, the site has a persistent leak in the roof…read more Water leaked into my unit on several occasions and caused damage to my furniture. Sadly, the lease waives any right to recovery and to add insult to injury, they would not refund all months rent where the roof leaked on my belongings(3). Public storage regional manager(Sara) told me I was lucky to get one month and when I said that wasn't enough didn't credit any months. I also plan to file a formal consumer protection complaint with the state consumer affairs and the BBB. Bottom Line: Great on-site staff, poor corporate management. BEWARE! Without the offered storage rental insurance you can walk away with a loss or with forced arbitration that's costly and time consuming.

Huge savings from our last storage unit whose sole purpose was to keep raising the rent. Very…read morefriendly staff who o follow up calls to see how I am liking their storage. Easy and safe to drive around, once inside. Nice that there are zero cars and trailers parked all over the place! Very clean and I would definitely recommend to anyone who is looking around for more storage.

It's a storage area, not much to add. Previous tenant had lock cut off. Still sooty! Ground-level…read moreunit was dirty and had leaves in it. Advice: inspect BEFORE you rent. Cleaning it wouldn't take too much work!

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

Good and central establishment. Front desk staff is so…read morefriendly. Building is very clean and maintained well. Only thing is the parking by the entrance of the storage area is not very clear and crowded on the weekends.

rent increases are unbelievable and frequent. Moving out of state and elevators haven't worked for…read moreat least two weeks. Called location manager and corporate. They don't care. Do not rent from them!!! I still have no idea how we are going to get our items out of storage-too heavy to carry downstairs.

Seamless/professional process. Store manager Mr. Sery was able to help us upgrade our storage unit…read morefrom a 10x10 to a 10x20 on the fly. The storage units were clean/well kept. I would deff recommend extra space storage at this Lorton location.

After a few months they increased the price by 36%. They mailed a notice a month before the price…read moreincrease. Stay away from this company.

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more