Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

While I appreciate you reaching out to suggest that I contact customer service, please note that I…read morehave physically gone to the office multiple times with my concerns. Each time the person in the office has suggested that I follow-up via email, and stated they would have a manger contact me. Per their suggestion, I have followed up via email to the email address they provided (the same one you provided) with zero response. Not once has a manger or anyone else followed up! All talk and no action equals horrible customer service!!!

If I could give this facility zero stars, I would. We have been renting a unit here for the past…read moresix years and have finally reached the point where we can no longer tolerate the ongoing issues. First, our monthly rate increased from $99 to $300 without any prior notice. Over the years, the facility has continued to decline rather than improve. The security doors have been broken for years, elevators are frequently out of service, and there are rarely any dollies available to move items. Additionally, there appears to be a homeless individual living in one of the units, which raises serious safety and management concerns. The office is closed more often than it is open, and the staff that are present are typically unable to provide answers and have been consistently rude. It is also nearly impossible to reach a real person by phone, and emails go unanswered. After six years as a customer, this level of service and maintenance is extremely disappointing.

Met with Jessica. She was very informative regarding the rates and the units available…read more Mini Price Storage doesn't change their monthly rates every three months like the other companies - they also have a moving truck to use free of charge (ONE TIME ONLY use) clean easy to access and nice customer service. I would totally recommend this company for your storage needs

Everything is nice and good to rent with. But my problem lies on their communications. If you want…read moreto down grade your storage like mine, that has less items on it, they would say they will contact you when there's an opening, But they never did, I went inside and asked, they said they have one yesterday but a person looking for one came in to rent. So we gave it to that person. So basically what they say they would do is not very trust worthy. Promises are meant to be broken for them. Money is more important. Not your trust.

Zach and Ivan were quick and efficient. Great service. Expert handling. A pleasure to work with.read more

Excellent service! Packed everything very efficiently. Took about four hours to move a two bedroom…read moreapartment. They took care of all of our boxes and furniture so nothing got damaged and everything ended up in the right spot. José and Dago did a great job! Definitely recommend them.

2024 Poor SERVICE, quality and value…read more So, It's now all automated and I could never get someone on the phone, nor was there anyone there when I hired movers to get my things out. I left messages for days and it took them over a week to return my calls. Ok so I became ill with Lyme disease so not only were my things in there for quite a while, I kept getting constant increases. And was being charged an exorbitant amount of 500+++per month, PLUS most of my things I discovered were now moldy!!! It's heartbreaking that my beautiful French chairs that go to my dining room table now have mold all over. I can't bring them into this house AND it turns out the insurance I was paying to orange PS insurance co will pay only 250 unless I prove there was a leak??? Why do I have to prove their leaking building???????. My things went in there without mold, and now they have mold. This is CLIMATE CONTROLLED? I am extremely unhappy with my experience with them... more like a nightmare

I had three units with this location. Unfortunately, the site has a persistent leak in the roof…read more Water leaked into my unit on several occasions and caused damage to my furniture. Sadly, the lease waives any right to recovery and to add insult to injury, they would not refund all months rent where the roof leaked on my belongings(3). Public storage regional manager(Sara) told me I was lucky to get one month and when I said that wasn't enough didn't credit any months. I also plan to file a formal consumer protection complaint with the state consumer affairs and the BBB. Bottom Line: Great on-site staff, poor corporate management. BEWARE! Without the offered storage rental insurance you can walk away with a loss or with forced arbitration that's costly and time consuming.

Still dealing with cleaning and throwing away moldy items. Now this storage facility is infested…read morewith mice.

Warning Mold.!! They damaged all my expensive new furniture. It was covered in mold. I couldn't…read moresave anything. The same thing happened to my sister. That place isn't suitable for storing furniture, and to top it all off, they keep charging me instead of giving me my money back.

The two workers here(Mar and Willie) went above and beyond to make my experience here. I secured a…read morereservation price online and when I went in the site no longer had the unit up for availability. They made sure to get the price and unit right for me while keeping me in high spirits the whole time. They made sure to explain what I was signing and offered advice. I look forward to seeing them again whenever I stop back in to use the uni

Lena explained everything I needed to know about renting a unit for the first time. She is…read morefriendly and efficient.