I have been a customer for 3 years…read more Jerome continues to provide fantastic customer support. He was very professional, helpful and friendly and went out of his way to accommodate my storage needs. Highly recommend Extra Space and appreciate top quality staff like Jerome.

Over the last few times I've been here there are never ANY carts available. They have to do better.read more

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

We rented 2 units on the ground floor at the CubeSmart on 3179 Draper Dr., Fairfax, VA 22031, from…read more2022 to 2025. We found a live racoon in one of the units trying to escape while moving out. The racoon apparently lived in the unit for a while as we found many of our stored contents in the unit chewed and destroyed by feces and urine smell. The manager at the CubeSmart was helpful in filing our insurance claim as we signed up for SureSmart Protection Plan for $2,000. Now a month later the insurance company denied our claim and does not respond. Here is the frustrating part: they denied our claim alleging the damage was excluded from insurance coverage because it was done by "rodents". When I reiterated that the damage was done by a *racoon* (we sent picture of the racoon we found in our unit and feces-damaged furniture and equipment to support our claim) and a racoon is not a "rodent" the senior claims representative at the insurance company denied the claim again citing the content was not covered because it is "animals, birds or fish"!? When I reminded that the damaged contents were instead office equipment and furniture destroyed by racoon and sent a movie we took of the racoon trying to escape from my CubeSmart unit they stop communicating. So after paying $12/month for SureSmart Protection Plan for 2 and 1/2 years which would have defrayed a fraction of total damage I am left with no coverage and no communication. While the manager at the CubeSmart has been helpful the fact is a RACOON got into my CubeSmart storage unit; destroyed my stored equipment and furniture and my SureSmart Protection Plan did not cover anything. I do not recommend this place as their SureSmart Protection Plan did not work for me.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

5 stars for the awesome onsite manager, and 2 stars for the unscrupulous, shyster of a company. The…read moremanager is professional, courteous, and patient which is noteworthy because his job can't be easy. The company over all is not the best. It's a money grab for them; service of any kind factors in little if at all with them, the payment app doesn't work, requiring you to use a AI service by phone which charges $1.95 to process your payment. This is not ethical. Their lack of competitive pricing evidences motive. Good thing the onsite manager provides a quality, customer experience and keeps the place is clean, and well maintained. The gate was broken each time I visited, but his job is to report it to the An unethical, unscrupulous owners who do nothing to remedy. I CANNOT RECOMMEND and WILL NOT USE AGAIN.

My unit was not cleaned out properly when I moved in on a Saturday. Unfortunately, the office is…read moreclosed on weekends so my issue didn't get addressed until the following Monday. The staff was very apologetic and immediately transferred me to another unit, which was closer to the entrance. I did have to move my stuff from the old unit to the new unit. I got a really great deal on the rental so I am adding a star to my rating. Other companies were charging a lot more for the same size unit.

Great experience with Ian and his team at Security Public Storage in Herndon! Upfront pricing, no…read morehidden fees, and super quick to get the paperwork together. We looked at a few places in the Herndon/Reston area, and this was by far the best option. Don't hesitate!

Best storage facilities in the area. Great space, climate controlled, safe, great service both in…read moreperson and on phone.

Good prices and storage units and can also rent a truck there in the staff is very friendly. I…read morewould definitely recommend.

Knowledge staff and great location. The guy working when we signed up was very helpful and thoroughread more