I had a very bad experience with the Public Storage location on McLoughlin. I returned to my unit after a couple of months and discovered someone had broken in and stolen my belongings. The most concerning part is that I was the one who discovered the break-in, not the storage company. When I arrived, I noticed an unfamiliar lock had been placed on my unit along with my own lock. The original lock provided by the facility had been removed and placed inside the unit. After looking closer, I could see that the metal flashing had been pried open and the door had simply been forced out. Based on how the doors are built, it appears they can be popped open fairly easily with a crowbar and a little force, which is extremely concerning for a business that advertises "secure storage." What's even more frustrating is that the facility has cameras, but there are no cameras in the indoor hallways where the storage units are located, and there was conveniently no camera covering the area where someone would have had to exit with my belongings. That makes it nearly impossible to identify who committed the theft. When I contacted the company to try to resolve the situation, I was told to call their "Public Storage Cares" number to ask about getting some of my rent refunded due to the break-in. When I called, they were completely unwilling to help and simply referred me to the insurance provider (Orange Door Storage Insurance), which I had already contacted and was already filing a claim with. Instead of taking any responsibility or even offering a partial refund for the rent I paid for a unit that clearly was not secure, they just passed the issue off to insurance. While the front desk staff I spoke with at the time was polite, the company itself showed zero accountability for what happened. I paid for a secure storage unit and received neither security nor meaningful support when my belongings were stolen. Based on this experience, I would strongly caution anyone considering storing valuables here. The security appears inadequate, and if something goes wrong, don't expect the company to take responsibility. read more

The best part about this place is the manager, Kelli. He's incredibly accommodating, communicates openly with tenants, and truly runs the facility like a well-oiled machine. He goes above and beyond--kind, courteous, and genuinely caring. Kelli regularly patrols the property, keeping a close eye on things and making sure everything is safe and secure. He keeps the entire facility clean and well-maintained, and he makes a point to stop and chat with tenants--not just about their units, but to genuinely check in on how they're doing as people. That said, my rating reflects some issues that are beyond his control. The rent started out very reasonable, but over time it increased to the point that it just didn't make sense for me to keep the unit. Also, my drive-up storage unit didn't have a working light, even though there was a bulb hanging from the ceiling. I was charged the same as those with full lighting, which didn't feel fair. I sincerely hope this company values Kelli and takes better care of him than they do their renters--because he's the one making this place worth it. read more

Ok for over 2 years I've been paying rents that fluctuates anywhere from 25 for the first month to 90 . Just whenever They decided they wanted to raise it they did. did it's in the contract. I told the man there that it was .my kids stuff ND that it was all basically junk but I didn't tell him that my tools were in there along with about 7 hard hats that weren't I n any bag of any kind so they w e re just laying on top of everythig.. I've accessed it once in three years thinking my stuff was safe. I got behind znd it was going to auction so the day before auction I went in and paid it and we got the stuff out to avoidi collections. To my surprise all the hard hats were gone and all my tools seemed to have disappeared . I noticed right away went back k to the office and his wife that had just taken my payment magicilly disappeared and the doo r was locked. I'm flipping furious right now. It wasn't a robber who stole them or the unit wouldve certainly been would have been ransacked it was clearly the m a nagemdnt who t h ought I wouldnt miss them not really knowing what I had put in thete and the place was not ransacked but looked f as though no one had been in there. So it was someone who knew they all thr yime they needed without worrying about getting caught. Needless to say I had paid so much money in the last 3 years for housing my tools only to find out they had probably been taken along time ago. Also the gal never told me that she was locking after out transaction but just disappeared within minutes after I went to get my things out. Its likr she knew shit wa as hoing to ho down and she didnt want to deal with it. Im sure she would havd told me that she is locking up after i left but she never said a wordI am so very disappointed that you can't even trust the management at this location. It seems as th o ugh the whole dam world is so corrupt anymore that the end is near. Thanks for nothing public storage. You may want to start an investigation on the people running I ng your operation or not.​ i would like a total refund this is just crap. I'm still in disbelief that was all the tools I owned. read more

A gentleman named Kelly helped us get setup with a storage unit. He was friendly, informative and helpful. I definitely recommend this business for anyone looking to get a storage unit. read more

Very clean & well kept units/property. Site manager provides friendly, top notch customer service! Pleasant experience over all. read more

Sizes of storage options are good and had exactly what I needed. I used my storage space for almost 2 years and all my stuff stayed in great condition. read more

Kelly was amazing. I rented a unit and couldn't get the door open. Since the door had been damaged, he offered me an alternate option and even provided a discount for the trouble. Amazing service and quality storage! read more

Been using this business for awhile NO COMPLAINTS easy access in and out facility always clean and maintained well. No need to go Anywhere else. THNX read more

poor management and not willing to maintain the property. when he was informed of a problem with the unit I just rented he sounded annoyed and didn't want to address the problem. Would not recommend read more

Reserved unit online. Good price. Then got a call from then asking if I had been in and put a lock on my unit. I called them back the same day and left a vm letting them know I had not been there yet. 8 days after that, I went to bring things to the unit. The lock was still on there! Went to the office and told it should be off in 3 or 4 days. I let them know that my daughter had a car full of stuff that she drove 3.5 hours to drop off there (she is moving) and we needed it right away. Then my daughter suggested that they just give us another unit and the lady working said that there would be a transfer fee and I wouldn't get the online rate and it would be about twice the monthly cost! I have left two voicemails in a row for them and will leave one more today if I can't get through. Then I am getting another unit somewhere else and will expect a full refund of all charges!!! read more

I needed a quick month storage for my truck. One call everything was done. Took less then ten minutes to complete registration. I encountered onsite staff/phone staff both were helpful and kind. Plus my truck was safe. read more

I spoke with Kelly at the 17501 SE McLoughlin address, and he was super helpful and friendly and one of the most personable "salespeople" I've ever dealt with! He wasn't pushy and left the decision making up to me. I highly recommend stopping in if you have storage needs or just to say howdy! read more

I just wanted to give a shout out to the staff here!! I've rented a storage unit here for for 9 months and Kelly and Tammy are what makes this place special. I dont feel ike im dealing with a corporation or some heartless conglomerate. Every interaction is friendly and personable. Give these two a raise please. read more

I came to move my stuff out of my storage unit and found it had been broken into. Despite all their claims about security measures, no one working for Public Storage knew my unit had been broken into or when it might have happened. How long was I paying for an unsecured unit? There is insurance, but of course they are unwilling to pay out unless you have excessive documentation of every single thing before it got stolen. Before I knew my unit had been broken into, I was frustrated with Public Storage. Initially, it seems like a reasonable price, but they will raise the price on your unit regularly and excessively, even though the services they are providing are not improving or increasing. Public Storage is a tremendous waste of money and I regret using them. I will never rent from Public Storage again and I will make sure everyone knows why they are a terrible company. read more

This is a general statement on this company. The facilities are usually clean, and secure. So is the competition's. They lure you in with a "free month" only to jack up your rent 10% every year just because they can. They don't tell you that in your contract. They DO tell you, however, that if you fail to pay they will sell your stuff, and that they will then charge you for selling it. Do yourself a favor: get with a privately owned company. They are more concerned with keeping customers than they are about making an extra $10 a month on a storage space that would otherwise sit empty for months. read more

Horrible, greedy company. They will tack on fees and also not agree to the promo. I've been holding it in but had to write this review. They did not disclose that they were going to bill again after a certain time when I just had paid a week ago. Then the employee calls for a David guy so I thought my stuff was okay (since it was only a week) thinking it was just a wrong person thing but later get a notice of a lien. They will add ridiculous fees and now they are raising the rent for Feb. I've given too much of my hard earned money to these people. read more

Public storage in Lakewood WA, Amanda was very helpful and showed me a unit that would fit my needs she was very kind and patient with me. I voiced my needs to reduces my storage to a smaller unit, and Amanda was quick to help me with a unit that would work for me. She even offered to help me make the transition easy. Thank you so much for helping me and keeping our keepsakes safe!!! thank you ! read more

Terrible gate access hours. If i had known, i would've went elsewhere. Closes at 5pm on the weekend?! 6pm during the week?! Totally inconvenient for me. Probaly other people think that too. read more

I literally cannot day enough good things about Nicole. I rented a unit and then promptly lost my keys. She was absolutely patient with me and my time crunch of returning my uhaul. Nicole went above and beyond to get me into a unit and didn't make me feel like a complete idiot about misplacing my keys!! Thank you so much, Nicole! read more

The price was reasonable, the location was good. The woman who set the appointment as well as set me up once I got there, was professional and attentive and had just the right amount of patience for me. She also, like myself, spoke fluent sarcasm, which made the experience enjoyable. The property manager, after being introduced, went about his business unobtrusively, and seemed pleasant later when I talked with him and asked questions. Having dealt with a number of storage places in this life, most are all business, and enjoyable is not a word I would use as a descriptive. Here, I would call it a real plus. Also, I started the sarcasm, being a real smart-a_s, and she just responded in kind, to my delight. While I wouldn't describe her the way I did me, I would say she has a great sense of humor, and uses it nicely. Kudos to the property manager and his choice of personnel. read more

As you head into the holiday season be careful where you to store your goods. Do not use Public Storage named storage facility. They sold all the items in our storage unit without notice. Same company did the same thing around the same time to one of my co-workers a state away. Special items of my childhood and my children's. Their reason was last payment was 46 days late. They say they tried our cell phone but phone was turned off not takings calls. True, but they had our email addresses, work numbers, and other ways to contact us. They said that they only have to make 1 attempt to contact us and the phone call was it. They didn't even give my co-worker a call. October 25 our items were allowed to be pilfered through by a buyer and sold without warning. We called Oct 26 to arrange payment after getting caught back up a little financially but 1 day too late. I've written the local news station channel 7 Jessie Jones about 2 weeks ago but no answer back. I'm going to do my best to expose this injustice so that it doesn't happen to more people but I'm guessing it sure has. Please pass the word on to stop this greedy act. read more

Public Storage - Ripped off by Public Storage - Self Storage Near Me - Milwaukie, Oregon

They close at 6pm on Friday night. I was in a crunch for time and arrived at 5:45pm. Kayla was the manager on duty and was very accommodating. I selected a storage unit and signed a contract. Great service. read more

This is coming from my first day experience with this facility. Moving from New Mexico to Portland, we booked this storage unit by phone at a lower rate than quoted when we arrived. It was not a problem, and we were given the lower rate. Nicole was helpful and patient with us, as we'd just come off the road for almost a week, and were pretty fuzzy around the edges. She patiently showed us unit options and quickly completed the paperwork once we decided. The space we moved our things into was clean and well lit, and I like that there's a coded gate at the entry. So far so good. We're happy and expect to stay that way. read more

Avoid this business. Yes, they have secure storage. But they have regressive policies that harm the consumer. First, they advertise a "free month" that never materialized because I didn't reserve it online (I thought I did, but I had reserved the wrong type of unit, and I didn't get the free month for the correct type that I ended up renting onsite). Then--and this is the worst--they do not prorate their fee for moving out. So, you have to pay for the partial month when you move in, but if you move out after the first of the month, even if it's the next day, you do not get anything back. Of course, they say it's in the contract--and they would have reminded us if we'd told them about our plan to move out. So now I am out an extra $286 because they automatically charged the rent from my credit card on Friday, 2/2, and we moved out on Sunday, 2/4, (which was the first day off we had). SUCKS. And they don't have to have that policy--it's there to benefit them, and to screw the customer. read more

I will NEVER go through this company again! Horrible experience that left me fuming time and time again!!! We were originally told a different due date for our payment and we were charged a late fee because of an employees false info and the manager wouldn't refund a $50 late fee. I was told another Mgr would get back to me and never did. The call center employees are extremely rude and pretended to be a mgr and lied to me and never put any notes in our acct. I never got a call back from an actual, we ended up going to the district mgr.... than she also want responding to me in a timely manner.... even weekly! My acct ended up being forwarded to the regional mgr because as an unhappy customer who wasn't being taken care of I was clearly still no priority. ( this was over a whole 3 months to get it resolved!) For the inconvience and time I spent trying to get ahold of ANY mgrs would have costed me probably 2 months of what I pay for my phone bill (if I didn't have unlimited) they ended up refunding me our last months rent and never refunded the late fee... to this day as a customer I still have never felt like a priority to them, I don't feel like the treatment was EVER fair nor was the resolution! Greedy company.... oh and their prices suck. One star is to much! read more

Our business had very little time, but had to find a place to store a commercial van. Both girls at Public Storage on McLoughlin Blvd. were knowledgeable, pleasant and went out of their way to conduct business as quickly and professionally as possible. They are definitely my "goto" when I have storage needs! read more