The worker Earl was amazing and the customer service was awesome! He helped me find the perfect location and storage unit to suit my needs.

Had a situation that led to me needing a storage unit immediately.... to say that Earl was helpful is a huge understatement not only was he able to get me a unit last minute but he also gave me other helpful information read more

Met with Earl and he was helpful from the beginning. We located a storage room that fit my needs and he was very accommodating with my move in date. Everything went smoothly. My rental fee is about half of what I was paying somewhere else. Earl made this rental very easy and pleasant. read more

Where do I start.. they put my unit right next door to the ac unit which is the first problem but whatever. ACs leak, and of course leaked into my unit causing water damage. I reported the damage and the property manager tried to mop up the floor and do a temporary fixed by taping together the part where the water was leaking and put a bucket down. He put a work order in for corporate and they never came to fix it! I got in touch with the district manager who apologize and stated they could move my unit but at my cost which I found absurd. They tried fixing the issue again after another leak was found after maintenance finally came down to do another temporary leak. Please don't waste your money or don't have your unit next to the ac! You are not able to choose where your unit will be. read more

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Great store Great Manager Earl he helped me get everything done for another location close to my home

Rats are going through my stuff. Bags are bitten through.. please be careful. I'm so made . It's my first time using this storage .

Not to be confused with Pubic Storage, which is someone that saves their shaves. We had a long discussion with somebody about renting a storage unit here. This was actually for the mother of the sex goddess. I handled the business side of it and we ended up not going with it - but it was not any fault of this place and I think they have really good service and good people. Prices aren't bad. read more

rats, terrible hours, a manager who's never there during operation hours. customer support is awful. don't rent here.

Eric provided excellent service overall from beginning to end. He showed me courtesy, patience, and expertise and the best price for the unit I needed. read more

Showed up to buy a storage unit we won off storage treasures.. We were here first the lady told us we would get it because The owner of the unit didn't come here before .... well they lady walked at 9:43 asking about the unit.. Then quits doing our transaction And texts the property owner and asks him.. He said if she has the money let her have it.. We have been here for over 45 mins now also driving 25 mins here! I have never had this happen before and I have been doing this for awhile! I would NOT RECOMMEND GOING THERE PERIOD! read more

Very nice customer service person and very helpful. I had questions about specific things and the person was very knowledgeable and had a pleasant attitude. read more

My experience has been great! i did it online and everything was ready when I expected it to be done. My hallways are always clean and the grounds as well. I feel the price is very competitive. it was actually cheaper than others I checked into. I used this location in 2011 and had the same experience. Always been very pleased with this location! read more

Been renting this place for 1.5 years and this is the third time the unit got tampered. I have to replace the lock and got charged for it each time even tho I have insurance. The lady at the office have no idea how it was tampered when I questioned her. She said it was the other girl who saw it. Aren't they supposed to give report after shift change so they can better inform the customers? This place is very unprofessional read more

This storage facility has to be the worse I've EVVVVERR seen!!! I've been trying to wrap my mind around the hours of availability for some months now. I've been trying to understand why someone would charge more and give less? I've been trying to figure out who is the decision maker for this location. I opened my account with this Highway 6 location during the height of the Covid 19 pandemic and everything way great but somewhere down the line the wrong person was put in charge. The hours have changed and the price has increased by $30.00. I really can't see the logic in and storage place only being open when working people and business owners can't get there. THEN TO MAKE MATTERS WORSE YOU DENY ALL ACCESS AFTER 6 P.M.....WOW!!! The purpose of your existence is to be and extension of my personal property which I HAVE ACCESS TO WHEN I NEED IT. These people changed to hours to 9:30 to 6 p.m. this is an inconvenience at it finest. If you are someone like me who has a fairly strict business schedule I would not recommend this PUBLIC STORAGE at all!!! I will be moving out as some as possible.... read more

Esther was very helpful, besides giving a great tour of units, she gave great recommendations based on our needs

Rat infested, mngt offered zero help. Said they would contact me with a solution, never did. Also clearly stated on the sign is access 6am-9pm. Sitting here at the gate 9am and I can't get it. read more

My experience has been positive so far. The staff is very helpful and attentive. The security is awesome and so are the prices.

The sign up process was smooth and efficient. Randy is courteous and friendly - he showed me the unit and completed all the paper work quickly while providing all the information I needed to access and use the property. read more

Last Saturday we arrived at the Public Storage located at 6725 Highway 6 Missouri City, Texas 77459-4119 with our reservation for a 5X10 unit. #08383 When we walked in Randy the Public Storage Rep was assisting another customer with his reservation. The interaction with Randy and the customer went south pretty quick with the customer asked what would be the price of unit per month. In a condescending tone Randy responded i will not be able to tell you that until you sign the acknowledgement page first. The customer did not want to sign the acknowledgement page until he was aware of the monthly charge. Randy became very unpleasant quickly; the customer turned to me and asked do you hear what I'm hearing. I responded yes with alarm. I attempted to explain to Randy what the customer was requesting. He only wanted to know what his monthly fee would be. Randy replied to me that I was coming into a conversation with second hand information; pretty much telling me to stay out of it. The customer was in disbelief; paused and told Randy to cancel his reservation ...... the customer walked out. Randy then asked me if I had a reservation, I responded yes; gave him the reservation number. He entered the information and rudely advise me he did no see may reservation what was my last name, first name. He still could not find anything. I pulled up the reservation confirmation on my cell phone for him to view..... he entered the information; reservation appears. While he's doing this two females walked into the office with an impatient look on their faces. Randy told them it would be 10 to 15 minutes before he would assist them. I responded, I think they just need access to get into the facility pleas go ahead and assist them. On of the customers confirmed she had a code he had given her a few days ago and it did not work. She asked her if she put the number in correctly; and did she retry the code. She left and returned; still could not get in. She handed him the card; he reviewed the information on the computer and stated he could see the problem. Never once acknowledged he had made an error in writing the information. He handed the customer the card and replied try this now in a rude tone. He was so rude i had to take a photo of him just in case. My husband and I looked at each other and advised Randy to cancel our reservation and walked out in disbelief. Went to the facility not even a mile from this location; customer service was completely different. read more

i went in to make a payment on my storage and randy was so helpful and kind. He went above and beyond for me and i would recommend this public storage location to anyone anytime...thanks randy!!!! read more

I've had a few issues and this property as helped me so much. Randy is a very friendly guy. If you ever need some assistance resolving an issue or questions. He can help you out and everyone there! Thanks ! read more

Went in today to confirm the status of my account and Randy was very courteous and helpful. I don't like dealing Public Storage the company but the on site staff is nice. read more

I had to make a payment. The rep was an excellent communicator and was very quick to get me taken care of. I was in and our in less than 10 mins. read more

Horrible. The staff is nice but the property is horrible. I have been keeping my stuff there for 5+ years. Recently discovered I had an infestation of several types of bugs (roaches, termites, ect) and rats. There are rat baits outside the door to my unit but they obviously didn't work. The stuff that wasn't damaged by pests, was damaged by water leaking from the ceiling and next door. I have insurance thru the place that Public Storage works with but the claim limit was FAR less than the amount of damage done. When I informed the office of the damage, they gave me a piece of paper with the insurance company info and that was it. Didn't offer to move us from the unit to another one or repair the leak or do something about the pests. Couldn't careless. If you want to use Public Storage, there are two within a mile of this one. I suggest going to one of those. We will be moving the few things that aren't already ruined out of our unit as soon as we can afford to. :( read more

I appreciate the daily checks, lighting and gate codes. The staff is friendly and knowledgable. I have no complaints.

This is not my storage location, but I was in the area and needed to make a payment. The rep there names Randy, was completely awesome!! He was very courteous and helpful. He was working with another client while I waited, and he was just so friendly and very knowledgable. I wish this is where my things were stored. read more

Morgan made things simple and easy for me when I needed to change units in a hurry. She kept me informed of all of my options, and made sure I got the correct unit I needed in a timely manner. Very professional and Courteous! read more