This Public Storage facility owes me $20,000 due to the fact that the manager with the assistance of her staff broke into my storage site and stole my property (snap on toolbox) using the assigned code only they had access to. They also erased the video footage so they wouldn't get caught. The garbage insurance policy they sold us on didn't cover the loss because of the way the sneaky scumbag staff was able to enter my unit, by using the lock code assigned to lock , that was available to staff on the iPad. There is a police report about it with NRH PD. read more

My unit was broken into and items were stolen. I received a message stating my unit was unlocked and they would not put a lock on it. I then went to my unit and it had a lock on it from Public Storage. They then unlocked it for me and I was missing a scroll saw. A bolt cutter was left in my unit and part of the lock was in there too. I thought my items would be safe. Not safe at this place. LOOK AT OTHER STORAGE OPTIONS. I now need to find a company I can trust with my items. read more

My price has more than doubled over the past two years and the only thing I can do is move my stuff from one unit to another unit and start a new plan. Why don't you reward loyalty? What in another 2 years is the price going to be 5x then in 10 years it'll cost the same as my mortgage? Y'all keep raising our price and the elevator barely works. Very frustrating read more

I have had a unit at this Public Storage for years. We decided it was time to upgrade the size of our unit and Morri was so helpful assisting with the set up of the new unit and ensuring it was close to our existing unit. The best thing was that the internet price was much lower on the new unit. read more

I would like to take this opportunity to thank Morri for her amazing customer service. I've never seen anyone more dedicated to helping you like Morri. There's been times I've seen her on the property checking to make sure trash & debris is picked up. Which makes this property one of the cleanest storage facilities I've ever rented from. The rates are amazing, which is an added plus. As you see I led off with customer service over the cost, which I did intentionally, because if customer service isn't top tier, it doesn't matter what the price is. For myself, and no one else, I would never patronize a business that was rude to me and I'm spending my money. I wouldn't feel safe with my valuables in a place like that. I highly recommend this property for your storage needs. Thank you once again Morri you are awesome. read more

Go up on rates, lock your storage after 3 days, low quality, ppl live here, they over tax if your a week late. They dont take care of the property, they never answer the phone even if you call all day. I will go to another company this month. Public storage i wouldnt want to claim the richland hills facility if your not like this read more

I have tried to go to office several times no one is ever there I have to wait sometimes up to 30 min for someone to show up Every time I call no one ever answers the phone You can never get help at this place read more

Excellent storage place. Nice, clean, and secure with very friendly staff and well trained to give you top customer service. Morri is a great manager and is very attentive to any need ot concern you may have. It doesn't get any better than this anywhere else! read more

Clean building. I just wish the elevators worked properly lol it was a struggle trying to get to the second floor. No problem with getting to the third and first floor tho lol read more

Best storage unit experience I have ever had. Nicole is a storage wizard and is extremely friendly. Every time I walk in the office, I am greeted with a smile and they even remember my name! An overall great storage experience read more

Nicole was incredibly kind, authentic, and sweet! Very easy in and out process. Strongly recommend. read more

I can't say enough good things about this place and the people who work there. If I could leave six stars or seven stars right stars or whatever I would. It's a wonderful facility, very convenient and well maintained, and the people are absolutely wonderful, especially Nicole. By the way it was supposed to say eight stars instead of right stars, but talk to text can't always understand me, and it won't let me erase and redo. It's terrific, and this should be your choice if you're anywhere near. read more

Great Service offered to folks on need of more space and storage .. I recommend these guys above all others! They know there business!

They overcharged me June 1st and I called about it instead of returning my money they said I was just pd for july.i didn't have money to pay 2 months and I got my stuff out June 28th. And still don't have a refund and they won't return calls. And rats got in my stuff. read more

Beware! If you buy storage lockers through auction and they offer you another for free, nothing they say is in there! We just cleared one out that was supposed to have toys, electronics, and a washer and dryer. It has a moldy mattress, broken stove/oven, and a moldy fridge full of old food. We are not happy and consider this a lesson learned! read more

I have had a unit at this facility for years and I needed to change spaces. Nicole was great at locating what I needed in a very timely manner. read more

Two years later and the property has continued to worsen. This week both elevators were broken which barred me from entering my unit. Gates continue to be inoperable from time to time. Whoever runs this property has problems doing so properly. I will soon have to go elsewhere. My rent is almost DOUBLED from what it originally was four years ago. Ridiculous. read more

I got a storage unit several months ago for about $30 a month. Then they raised it to $46 a month, and now I have a notification that they are raising it to $79 a month - for a small room on the third floor, in the very back. Wow, no thank you. Elevators are constantly broken too. I scheduled my move-out for this weekend. read more

Was very pleased in the staff - Barbara and Nicole were very helpful and a nice!!!! They both helped me look into the right size unit I would need for storage. read more

Nicole was very helpful, nice and Check-in was fast. I'll let you know in the future if the review is still five stars. Before you check-in, call your insurance agent and see if your homeowners insurance will cover your property. Thanks for all the storage tips Nicole. read more

The people that work there are so nice and made it really easy. Why just five stars? Two reasons; they raised my rent after about a year. It was ten dollars more and there didn't seem to be a reason. The other is that if you happen to go there while someone else is moving in, with all the codes, it may be really difficult for you to get to your unit. Some nasty family from Florida was moving in and took up all the room in the elevator and got in with my code. This meant that I couldn't use my code to get upstairs because their system already thought I was upstairs. So I had to wait for them to unpack all their stuff and come back down again. They didn't even apologize. Rude. read more

This was the first time I've ever rented out a storage unit. The Experience experience from start to finish was amazing. The lady at the front desk was super sweet and helpful. Plus it turns out that this is the same storage unit the rest of family rents from. Thank you so much! read more

Just the right size for our needs. Could use a map or floor plan to find the units. Very good security arrangement.

I'm a mover and my customer needed a second storage unit during the move. He was able to talk to someone in the office but they said they were in a meeting and it'll be 30 mins. Our customer is paying for us by the hour. Every 30 mins. he is charged an additional $90. If your using movers and need a storage that values there customers time more than their own, then don't use this public storage. I have been many other great public storage facilities. read more

The staff at this location ,... Tina and Shauna, were EXCELLENT ... EXCELLENT ... EXCELLENT. ! They showed me the units, gave me a tour of the property, were helpful in making my decision on the right size I needed. I noticed that their customer service, while I was there, was true, by their phone conversations with other callers, AND other customers that came in. These two girls ARE a credit to this location. Tina was MOST helpful with getting me set up with , auto-pay, and my ins. and explained all the other paper-work. Thank You. read more

Hidden fees, poor service poor accommodations with hidden charges at every opportunity, for them

This Public Storage location really is as good as it gets! Firstly, when you walk in the door, the place smells lemony fresh and the staff ready to help you with anything you need. Jason, Isa, and Nick (the individuals who have helped us) were always patient, knowledgeable about the facility, and keen with answering questions. They are diligent workers, and someone is always at the front desk while another is out maintaining the property. As for the facility itself, speaking for someone with more than one storage unit, they have a wide variety of sizes, which was helpful for us. They have several push carts, which diminishes the effort of moving immensely! I'm glad to say, we've never worried about pests in our unit, and it's very comforting to know that the staff remains sharp on making sure that each unit is secure, because they perform regular walk-through's of the building. We've had to store in different locations throughout the DFW area, but who knew North Richland Hills had the hidden gem? This really is a Public Storage on top of its game. I hope they keep it up. read more

I had a storage unit here for about 2 years. Love the easy access to my 3rd floor 7 x 10 unit. Thanks so much for everything Jason. You are the bomb read more

Very positive experience. I've stored my stuff with several different storage places, but this location has been the best. Jason and Nick have both helped me and they've been great! The space I had was well lit, easily accessible, and very clean. It is obvious that they take care of the property. They have free carts to use and that was a major help to me on several occasions. Plus, they have an auto draft that makes paying on-time simple and online access that gave me control over my account. If I had the need, I would definitely use this property again. read more

First time having to rent a storage unit. Tina made it very easy for me and was extremely personable. Glad it was a painless process during a stressful time! read more

Excellent service to their customers even when very busy. Friendly and curtious. Love all the benefits they offer that at most places would cost you and they don't charge. As long as I need a storage I will always use Public Storage. I use the one at the Rufe Snow area near I-820. read more

First timing using this facility and I was impressed with how clean everything was. There are plenty of packing options in the front office which is nice and convenient read more

Tina is wonderful! Very friendly and very knowledgeable. She answered all my questions and was very patient with me. Tina is a gem and you are lucky to have such a wonderful caring lady in your employ. Facilities are very clean and we'll secured. read more

I cannot say enough good things about Public Storage on Rufe Snow Dr. The facility is extremely clean and the staff are amazing! Shawna, Jason, Aimee and Tina are incredible. This was my first time having to rent a storage unit and the process was quick and seamless. The professionalism and customer service I received made this the best experience. In a world where kindness and customer Service are nearly non existent it was so nice to do business with people that treat you like a person and not just customer. I will definitely recommend Public Storage on Rufe snow to all my friends and family. Needless to say I was quite impressed. read more

Lillian was so helpful and made me feel so good about buying my first storage unit! I don't think I could have had a better experience anywhere else! read more

The employee Jason that waited on me was very knowledgeable and helpful with all the needs and knows of the facility and options I had for a storage unit. Jason went above and beyond and provided excellent customer service! I am so glad I decided to go with this storage facility!!! read more

Tina was awesome. Very knowledgeable, funny, and helpful with our needs. The facility is very clean and bright.

I had no problem getting storage here. Tina was very nice and very sweet. She assisted me with getting my storage and even took me to the area. The site is clean and well kept, and I had no problem with anything. I am so glad I was able to find a place at the last minute! read more

Tina was awesome, very friendly. She made the process quick and painless, was in and out within 20 minutes or so!

Tina and Jason were both very helpful and personable. Tina was very thorough in making sure we were happy and got everything we needed.