The worst they get you with a good rate then keep changing it to a higher rate. This company is really bad don't think your good rate will last it won't. It is outrageous what they do. I'm moving out. read more

I always had such great service in the front office. I wish I could remember the name of the manager up from , she was always so reliable and very easy to get information to me. Great customer service is something important to me, and I found it here. Lots of storage options, sizes, they do have a cart indoors you can utilize to move things around. Truly helpful having it available. Hopefully this is my last move, but if I ever need a storage unit. I'm pretty sure it'll be with Public Storage again. read more

Public Storage - Arizonas showing off again - Self Storage Near Me - Phoenix, Arizona

See all

Having issues getting a call back to discuss a billing issue. I've called three times so far. My unit was outside the gate, and I was paying around $400 monthly for it (which is almost twice as much as that size is listed for online.) After moving out, rent should've been prorated for the one day in December, when I was cleaning the unit, this location is attempting to charge me for a full month though. I need to know why. read more

I moved in Oct 2023 rent was $122 and change in Feb 2024 Four months after renting a unit they increased it to $157 then 5 months later they increased it to $209....thats $86 increase in LESS than a year absolute ripoff I'm in complete shock! I will be emptying the unit this weekend and will never rent here again! Completely shocked!! read more

Employees at this location are typically very nice so nothing against any employee. I am unhappy with the property. Have been a customer since 02/20 and my starting rent was 66$ my end rent for this month 02/25 was $200.66 .... There has been no change in the facilities for this pricing to continue to go up. Super strict about closing and will not be able to get in your gate after 9 and they will send you an email if you leave just two minutes late. Overall unhappy with the experience here i only stayed for the location.. read more

Worked with Liz and she was super helpful! Appreciated her service and all the information she provided

Liz was very friendly and helpful! She made my visit a very positive experience. I will refer this location to others.

This facility is nice, very clean, and well maintained. The staff is also very nice. Especially Liz, she is knowledgeable and very patient. 10/10 I recommend read more

Expensive. I've rented a 10 x 10 space for three years. In that time the rental rate has increased from $183 to $360. I'm moving out. The facility is well kept with good access. The office staff is pleasant and helpful. There is nothing we don't like about the facility other than the routine increases in the rate. The last increase motivated us to find more economical space. (Seems a bit greedy, but it's a great business model if you can retain your clients.) With that - why only a two-star rating? Well, we wouldn't be moving out if we were happy with the service. But, a one-star rating seemed unreasonable. read more

this facility raises the price by 30% every 3 months with no notice. they claim they give 30 day notice for this and they do not, which is a violation of the contracts signed. go somewhere else for storage needs. read more

Place is clean and super easy to get to your unit. I really haven't interacted with anyone. I'm on autopay and the gate is opened remotely from your phone. Haven't had any issues so far. read more

See all

Worked with Joanne on a busy Saturday to secure a storage unit. She was attentive and responsive to all questions. Great service overall!

Had great customer service Javier really helped out with any questions I might have had and was overall a great help

Damien in the office is fantastic. He's helped me with some issues several times. He is always friendly and knowledgeable. Thank you for making things easy! read more

I haven't ever heard of your storage space increasing more than $50 a month without notice. I've rented from PS in the past and never dealt with rental space increasing. read more

Lynn was fun and now there is Kelsey. She is quite helpful to listening to my complaint. I paid online for two storage units recently (this has not happened now) and part of total went to paying a unit until April while the other unit needs $174 beginning of February - when I paid the total for both units for a month - but it was screwed up - one being paid up until April. Kelsey gave me the number to call - she can't take care of it - and I was unable to reach a person - other than pressing number 4 for person at storage location. I try to budget my monthly bills and this is screwed up. If the adding like this continues its a good reason to move - and I wasn't planning on doing that either. I agree with the other remarks that the increase in storage rate is pretty continuous.......... read more

They promise prices and every 2 -3 months price gets jacked up 40.00 which is not even told to me. When I started there it was $119 then now it's 183.00 that's crazy. They didn't even send me an email of a price increase... I do not recommend they love to take your money. read more

Lynn was very helpful and friendly, if you got to this location and she is there you, you will feel like you were the center of attention and you can tell that she wants to help you. She makes sure that when you leave she did her best to please you, 5 stars and very recommended! Also she reviews all extra fees, I was shocked this location only does the cylinder locks and you must buy it for a one time 19.99 fee but it was still a great deal with the $1 first month sale. read more

Would give this zero if possible. DO NOT use this storage company as the new manager is rude and company will increase prices every chance they can with little notification to you as their client. Many other choices. Moving my things out tomorrow! BEWARE read more

I went in, to the office in Tukee and the manager Tara, personally helped me put so much and she was absolutely amazing! Highly recommend, great customer service and value! read more

This facility will raise your rental rates an enormous amount on a whim. I am getting 21% increase in my rental rate for the upcoming year after having a 20% increase the year before. DO NOT RENT FROM THIS FACILITY! read more

I had a storage unit here for the past year and a half and finally moved to where i don't need It anymore, but I'm glad i chose this location. Lynn is who I've always talked to and dealt with and she is amazing. The storage space is very clean and there is great security so i feel safe going in and out at night and i know my stuff is safe as well. Highly recommended ! read more

Lynn is fantastic! She takes great care in maintaining the facility and is diligent in providing exceptional customer service every time! Her extra attention to the details makes this location top notch. read more

Lynn is SO friendly, kind and helpful here. She remembers customers' names! I enjoy seeing her smile each time she greets customers. This isn't your average storage place, it comes with 5 star service. I highly recommend this location. read more

I have no complaints about the actual facilities. But we've had our rates raised every six months for the last 3-4 years. We're a long term customer but are now thinking of terminating the relationship. We've experienced what amounts to a 50% rate increase. read more

The place is clean and the people at the front desk are nice. The climate control was good on the occasions I visited my storage unit and lighting is good. Those are all big pluses. But, when I toured the facility before deciding to rent a locker there, the door lock was broken on the building where the locker I wanted to rent was located. I was assured that all locks in the complex were scheduled for replacement and the broken lock would be replaced at that time. I was told it would probably happen within a few weeks. It's now more than 1 year later and the lock is not repaired. The ladies at the front desk kept telling me me when I asked that they didn't know when the repair would happen. I finally called a manager and was told that they decided not to repair the lock, after all. The fellow claimed that since the facility is gated, there is no need for locks on the buildings. Sure, gated is nice. But it is no trick at all for someone who doesn't belong in the facility to simply drive in behind another car who legitimately opens the gate, Being gated in reality provides little security. Then there is the rental charge. In just over one year the rent on my unit went from $163 to $230. The on-line price for someone just signing up for the same size unit is much less. The company gets people to sign up by offering a low price, then quickly jacks up the rent. In my case, the rent increased by 41% in just over 1 year. They know that once you have your stuff in a locker, you really, really don't want to move it all so they pretty much have you over a barrel. read more

I really enjoyed Miss Lynn, she was very courteous and sweet, she helped me put my boxes in my car.

Not happy that I was charged a full months rent for going over by two days due to closing on new home late! Especially after spending $300 on boxes! read more

I've been very happy with Public Storage on Ray Rd. It is easy to get in and out of, there are always dollies available for moving bulky stuff, it's very clean and the manager is really helpful. I was downsizing units and she helped me figure out the best way to do it for the least amount of money today and going forward. Thanks! read more

You probably wouldn't expect extraordinary customer service at any storage facility, but this one is exceptional! Lynn is fantastically warm, friendly and very personable. She seems to like her job as well as the customers. read more

Christina was so helpful in helping us find the unit that best suited our very last minute needs at the very best price possible. The place is clean, easy to access, and the very least complicated part of a very complicated moving process. I would definitely recommend this location. read more

Seriously don't rent from this company. Money hungry greedy corporate company. If you have an issue the site can't help you. You have to call their 800 number to get anything done. They charge you late fee's of 34 after the 6th day. If you owe them just 1 dollar and it goes past 30 days they don't wait till you make your next payment they slap a 50 yea 50 dollar lien hold. I have stored alot and this is the first company that could care less about their customers and can't wait to get your money and start sending you auction notices before 30 days past due. read more

We have rented a storage unit from this facility for about 6 months now and have had nothing but excellent service. The prices are fair, and Christina in the office has been incredibly helpful and friendly. I definitely recommend this Public Storage to anyone needing to rent a unit... read more

Lynn was so wonderful helping me get a storage unit. She was full of joy, informative, and moved through the process in a timely manner! Has a great experience. read more

Lynn is phenomenal and her Customer service is amazing! Wonderful facilities as well.