First of all, I want to give a huge shout-out to the property manager who handled a tough situation with poise and professionalism. I walked into the front office and some guy was absolutely out of control! I get having a complaint or whatever the issue was but yeesh! The manager did such a great job trying to provide customer service to a blatantly unreasonable customer. You go girl! I've used this location for a few years and have had nothing but positive experiences. The facilities are always clean and well kept and pretty quiet all around. read more

Th8s location is always clean and well kept. Corin is my main point of contact and is always courteous and professional assisting me with my needs no matter what. I recommend this location. Bill 8+ yrs renting... read more

Friendly helpful staff and clean building. get 1st floor if you can. don't hurt your back. Use the cart!

I've stored here for a few years and would highly recommend it. Corin is AMAZING! She is very helpful and makes moving in and out of the units easy (I downsized my unit at one point). The facility was clean, safe, secure, and the staff was great. Big thank you to Corin!!! read more

Good service knocked off a star because I don't care having to put it on the 2nd Floor read more

Over priced. No carts for transfer of items or not enough of them. No answers on weekend when issues arise. Pay way to much for the occasional needed assistance. read more

Friendly and helpful staff with easy access and clean facilities! Also easy to move down or up in size units!

Excellent service and professionalism. Staff were available at the scheduled appointment time. Covid-19 safety protocols evident and being implemented. Instructions for accessing the building and how to use the lock system were clear and helpful. Recommended! read more

Wow! I have used storage places for years off and on. This place is amazing! Corin is a shining example of excellent customer service. I am thrilled with the location, the ease of usage, the pristine facilities, and the staff. Thank you for this gem. read more

Rick is the best! He helped me over the phone plenty of times, and in person. Very patient and super helpful. He sure made things a lot easier for me, so thank you Rick! read more

Place is ridiculous! I was specifically told on the phone when I signed up my rate would stay the same. 3 months later I get a notice in the mail saying my next month payment will go up 50$. That's 25% of what I am paying! Madness!! I called and spoke to someone on the phone. They were nice and helpful but he said the rates go up when the market does. He said corporate this corporate that. We don't set the rates. Then he said let me apply to keep the same rate for you. A few seconds later he said you've automatically been approved. He said it will eventually go back up. I asked how long he said he didn't know. After haggling him he said let me do some digging and said in another 3 months it will go up like what???? It's already expensive as it is!! He said you were prob told by someone at the call center that your rent won't go up but that's not the deal. Straight false advertising I'm pissed! I then asked oh if the prices move with the market do you ever drop them? He said unfortunately not. We get asked that question all the time and we have a lot of upset customers I apologize. Likeeeee you think????? Such a scam!! Do yourself a favor go somewhere else!! read more

this place used to be good. But over the past year they have decreased access hour significantly (you cannot get into your unit after 6 on weekdays or after 5 on weekends), while also increasing rents significantly. So asking for more money for decreased access. I have scheduled a moveout date for the end of december because of the lack of customer service. read more

As far as customer service. I didn't have a clue how to go online to lease the storage space! The extremely personable, kind young lady was completely generous with me, while helping others, assisting me until the end. She was amazing! Corin is her name at the Portola site. I know I could go in there at any time and she would answer any questions I have. Really a good feeling. I'll post later on how well the space keeps my stuff safe dry and free of rodents. read more

I have used a few dozen storage facilities in the past thirty or forty years, and I must say this is the best one so far. It's so customer friendly; with huge hand carts for your convenience, and loading zone parking right in front, with direct access to a hugh 12' x 12' or possibly larger elevator. Corin the property manager; was very professional, friendly and the easiest person to talk to. She is a tremendous asset to this company; and I would highly recommend anyone using this facility. The only reason I did not give them 5 stars was the hours of operation. They should try extending their hours to 7 or 8pm. It's difficult if you work until 5pm and then have to try and get there and then load or unload and be out by 6pm. On weekends they close even earlier at 5pm. Just something to think about most people work until 5pm, and since I work the graveyard shift its even more difficult. Thanks again Corin your an A+ and will recommend to my many friends. read more

Don't rent from here unless you want black mold on your stuff. I rented here a year ago and when I moved out, my stuff all had black mold on it. The company refused to take responsibility. It made me sick when I was trying to move out. I let them know and the office didn't care. My husband had to rent a space about 5 months ago. It was again on the EAST SIDE FIRST FLOOR of the facility (in the back). He said he didn't want the space because of the black mold issue. They said they fixed it. We are moving out now and WRONG - IT IS NOT FIXED. Again our first level boxes have mold on it (the ones that touch the ground). They have a drainage problem and apparently the water soaks into the storage facility. DO NOT RENT HERE UNLESS YOU LIKE MOLD ON YOUR BELONGINGS. I am not bothering to call the facility and let them know because they lied and said they fixed the problem. I'm calling Hazmat instead. read more

I love my new storage place !! It's clean , organized, secured etc The manager Corin help me with the process and it was done in record time , thanks Corin !! read more

I had a great experience this last week renting a storage unit from this location. I was helped by Corin and Yesenia (sorry if I spelled that wrong!). Yesenia walked me around the property to let me look at different options before making my choice. She was extremely patient, flexible and helpful and showed me three options to choose from. Once signing me up in the office She and Corin we're both extremely patient And helpful as she answered my many questions in detailed. The unit and property itself is clean and very well protected. So happy I decided to rent a unit here. The price was fair and the staff is just wonderful! Thanks Ladies for making it such a breeze to rent with you! read more

I showed up in a state of panic as we were about to get evacuated from our home in Scotts Valley due to the fires. Corin was incredibly helpful both over the phone and in person!! She and Esmerelda were thoughtful, professional and compassionate. 10/10 would recommend that if you have storage needs that you call THIS public storage site!!! read more

They are amazing! The onsite employee, Felicia, was so accommodating. I was in a time bind, and she answered all my questions, toured me to the different space sizes and pricing she had available. She got me all signed up in a timely manner and was extremely professional and personable the whole time. I felt like I was working with a close friend. I recommend them to anyone looking for a quick storage facility, no hassle, just fast and efficient services. Thank you so much Felicia! I appreciate your time and personality :) -Ashley N read more

Convenient, Fantastic Customer Service, a little pricey but worth it. Corin, the store manager, did a great job throughout the process of leasing and setup phases. I haven't needed to re-access my stuff yet but I love that I can when I need to. I especially appreciated that they sent emails to remind me that my reservation was ready and Corin called to make sure that she would there to meet me and go over the facility, she sure knows her stuff! It worked well for me to be able to communicate directly with the facility team on the day of and to see reminder emails the day before. Corin seems to have a great eye on the premises and I feel comfortable leaving my stuff at her location. The security features are great, the location seems very safe and well managed. I definitely recommend to anyone who needs to store things and appreciates a friendly and helpful staff. read more

Corin is an excellent manager who actually waited until I showed up today. She has always been professional and has solved any problems I have had. I have rented many storage units for various reasons and this experience has been the best. Public Storage is lucky to have this person working for them and when she is not there Felicia is taking her place and a beat is not missed. They are direct and eliminate any confusion about policy and payment. I will continue to be here as long as a I need my space and Corin is running the show. read more

Corrine is Such a Helpful and Kind Individual to deal with. I have had storage needs on and off over the past 20 years and keep returning to this location for ease of doing business with them. I feel that my items are kept safe and that the regular known issues of having storage do not exist at this location ( ie; theft, damage, and or infestation) Thank you read more

A well maintained storage facility, dollies are readily accessible, and on site managers are very helpful. This is not "one of those facilities" where the office is closed or on break for 20 minutes after being open for only 90 minutes and then closed again for break. The bathrooms are extremely clean and are accessible during office hours. And nobody taking their afternoon naps in the hallways. Call and ask your questions. read more

Storage units are clean and staff are friendly. Rick provided remarkable customer service! He was very knowledgeable in answering my questions and thoughtful with providing me the help I needed for my unit. Rick made it easy for me and was the most helpful person I've met at public storage. I would recommend public storage as they have friendly, helpful and caring staff. read more

Unsurprising this is the cheapest storage in town, in a word: incompetent. Everything took an incredible amount of time despite having a reservation for a space. read more

Reliable storage, nothing complicated really. The terms follow as written, first month free, stated price after that, and the staff are really helpful when you're in a bind. read more

I had a decent experience renting a unit from this location, though it wasn't perfect. Pros: Locked gate with keycode access, long access hours, friendly office staff, sturdy construction, easy-to-understand layout with no weird sizes/shapes as far as I know (some other storage places in town have trapezoidal units or units with slanted roofs that greatly affect your usable storage space), 1st month free promo deal Cons: Only two carts and they're under lock and key. If you don't need a cart to lug your stuff from the car to the unit, that's fine, but if you do, it limits you to the hours when the office staff is there to unlock the cart. In other words, if you're thinking of moving stuff at night after work, you need to get there before the office closes. Other storage places I have rented from had more carts and didn't lock them up. I can understand that you don't want to lose them to thieves, but with a coded gate and TV cameras, wouldn't it be rather easy to see exactly who stole them? This might not be so bad, but every time I was there (usually weekends), the janitor would be using one of the carts to haul his cleaning supplies around., leaving them with only one available cart. They need to get the janitor a supply cart and tell him to stop using the customer one. Note: It was over one year ago that I rented from them, so things may have changed. read more

I've endured storing my possessions all too often. This was a great experience. It was clean, felt safe and easy to use. Corin was amazing. She recognized me by name, handled the transactions smoothy and had the answers to my questions. I hope I don't need one again, but I have MY self-storage. read more

Great place! The girl who manages this facility, I'm sorry I can't remember her name, was very helpful and even tried to get me into a smaller unit than I had requested to help save me some money. The units are clean and well kept, as is the building itself and the grounds. The building is well lit and I feel fairly safe going there alone as a female. Very reasonably priced units as well. read more

I had been running around town all day. Trying to find the right storage unit for a reasonable price. After coming to this public storage I can tell I made the right decision. Vaden had the best most understanding attitude and customer service Ive ever seen. So willing to help and was so personable. He really knew his stuff for someone who had worked there less than a year. I adored the location and the ease of getting in and out of the place while still satisfying my needs for decent security was a definite plus! I highly recommend this public storage and to anyone who is thinking of getting a unit here. Call and talk to Vaden! He'll get you what you need when you need it. read more

First of all, the staff here are the absolute BEST! Corin is always friendly, helpful and the type of person that goes over and above her duties at Public Storage. The property itself is ALWAYS immaculate. At times, I have to go there when it's getting dark and as a single woman, I always feel safe. I have had other storage units here in Santa Cruz and also, in other states. I wouldn't consider going anywhere else. read more

Pedro and Corin are super stars! I had my belongings stored here for around 7 months and it was truly a hassle free experience. Easy and friendly moving in, all was safe and sound while I was away, and easy process checking out! read more

Corine offered THE BEST customer service I have yet to experience from any company, in any industry in my last 6.5 years in Santa Cruz. Seriously, I was not expecting her level of courteousness, experience, professionalism and follow through when I went to rent a storage space. Incredibly pleasantly surprised. read more

Corin was great! She helped me decide on a space that would best fit my needs and was super friendly and made it painless.

This is the most awful storage rental facility I've encountered and I've been using self storage for many years in many cities. They lure you in with a free month rent but what they don't say is that there is an automatic rent increase at 3 months of 25%. This was done without any written or verbal notice. Also the manager acts like she's the daughter of Stalin and Hitler!!! Take some friendly advice and go elsewhere. A locally owned business that cares about its customers feedback would be more deserving of your business. If you want a headache then by all means they will give you one at public storage on Portola in Santa Cruz. read more

This place is very clean and professional. The service I received from the manager, Erica, was excellent! She is kind, caring and friendly. A few days into renting I was organizing my space when I heard a friendly voice say "Hi, Taylor. How is the space working for you?" I was shocked, not only did she remember my name but she also cared enough to make sure everything went well. It was sad to hear that she will not be managing this place anymore. read more

In my opinion, Public Storage policy and management (i.e. 3840 Portola Dr Santa Cruz) is luring ($1 for the first month) and greedy ($130 to $158 for 5-10-8 for the subsequent months)! They do their best to find ways to charge you for every small services they implicitly push you to buy: mandatory rent increase every six months (even if their offered monthly rent for the new customers has dropped considerably), mandatory purchase of monthly insurance and its increase after a few months, special lock, etc.---with no lights provided inside the units. My advice: AVOID PUBLIC STORAGE---when there are several other storages around (as in my case in Santa Cruz) offering far better prices, much better services, and much superior care and respect for customers. Good bye forever Public Storage! read more

Corin was extremely helpful and accommodating. And she seems to run a clean and tight ship on the property. I trust her with my storage.

This property is well maintained and clean. The service is consistently efficient and friendly. Especially, I am listened to. I received detailed information on availability, dates, prices, and viewed units before making a decision. After showing me the units, the manager generated a plan, organized the choices, guided me through the steps, and has been available anytime for my questions. I have observed prompt responses to issues. This property is a positive solution to my storage needs. read more

Super friendly and helpful staff. And the $1 for first month's rent is not a scam, no strings attached or contract or anything. The prices at Public Storage are higher in the long run than other storage places, but for short term, the dollar deal makes it worth it, plus they are open longer than other storage places. read more