Clean facility, courteous & helpful staff. Carole & Bryan where both knowledgeable and available to recommend or answer all my questions. I appreciate the time they took to assist me. It's in a very convenient location as well! read more

I had a great experience here and with Carol. Actually, all the workers I've dealt with over the last 3+ years have been great! None of my things have been damaged or stolen. I've never noticed the homeless problem and I didn't know there was an empty lot behind it. I will continue to rent here as long as I need a place. read more

Darcy was such a great help when trying to find a storage unit with ample space last minute. She worked with me to find a price that beat all other competitors in the Santa Rosa area. On my second visit I was pleasantly surprised that a different associate knew who I was & knew Darcy was the one that helped me. They are clearly a well communicated team of public storage experts! I'd recommend giving them a call to help with all your public storage needs. Not only that but the location is very convenient too!! read more

Very lackluster experience, both from a corporate and local management perspective. Other reviews say "Carol runs a tight ship"; that doesn't account for the vagrants living in some of the storage units that I encountered over the three-plus years I rented there. I can also testify to the regular and episodic rent increases every six to eight months, which translated to an over 30% increase in rent during that period. I found Carol to be rather moody and difficult to communicate with at times, although she had her moments when she could be somewhat helpful, which is the only reason I'm bumping it up from a one-star review. Good riddance, quite frankly. read more

If I were just reviewing the local operation it would be 4 stars... Carol has always been great and the facility is clean, safe and well run. However, I would give 0 stars for the Public Storage company overall, especially as it relates to rent increases. I rented a unit on January 1st and received a rental increase after just 6 months of 18%! After contacting the company, they stated that when their operating costs go up they pass on an increase to all customers nationwide. This is hard to believe... has every customer received an 18% rent increase and have their corporate costs gone up 18% in just 6 months??? If so, they have some very bad financial and operating management at the corporate level. Their customer service website says "they want 100% customer satisfaction"! Well, they sure aren't achieving that with their current practices. A big NO to public storage. read more

Wanted to give a shout out to Carole the manager at public storage I had the best customer service ever! You don't see that anymore in business. She has been so helpful,kind and friendly and tended to my needs. More company's should have more Carole's I would for sure recommend anyone that needs to put their personal valuable's in this storage facility.Great people to deal with! Thank you Carole :) read more

I highly recommend this facility - the manager Carole is awesome. She is so helpful, kind and knowledgeable . She takes the time to understand her customers needs, she finds the right solution and to top it all the premises are so clean you could actually live in the storage units. Best storage facility I have ever used,p. Great job Carole read more

I can't tell you enough about how professional the employees are at Public Storage are in handling the day to day business. From the first day I decided to rent a storage unit, my experience and transition into the move as been very smooth, I would say, without a bump in the road. Carole is a problem solver and goes over and beyond to help out her clients. I would recommend this storage to anyone. Its clean, safe and located right off the freeway for easy access. I am one satisfied costumer. ~Tracy read more

If you want to get ripped off, then go here. They lure you in with specials but shortly after, they hit you with constant price increases.........in some cases TWICE a year! NOT worth it so be warned. You'll pay HALF the cost at places Extra Space Storage in SR. You have been warned. read more

I rented a storage unit the end of September. On 10/14 we had our first rain of the season. On 10/16, I discovered a large puddle inside my unit as well as drops coming from the ceiling. I reported it to the office and was told an incident report would be filed and that the District Manager would be notified, as he was the one who would be in charge of having it fixed. One week later, when nothing had been done, I was told that the DM was on vacation and I would have to wait until he returned the following week. Finally on 10/25 I was told that an "emergency work order" was in place to get it taken care of. It has now been more than two weeks and nothing has been done. I am paying about $350.00 a month for this unit and would expect Public Storage to provide clean and dry units. I am hoping that they will resolve this this week and certainly not expect me to pay for any days that it has been in this condition. If you are looking for a storage unit, I recommend you shop around for one that will take better care of their units and when there is a problem, will fix it in a timely manner. read more

This is a clean, secure and well-lit facility. The staff are efficient, knowledgable and very helpful. Darcie in particular was helpful when I was renting a storage unit for my mom. According to the two friends who told me about this facility- it's the best storage facility in Santa Rosa. I agree! read more

Than you Carole and Darcy for your assistance in my storage move. It is always a pleasure to see you in the office to help assist me with my needs. Very friendly and always helpful in ways that I see as over the top . Again thank you both very much read more

Carol and Darcy were very helpful when I went in there to inquire about units. Darcy was very friendly and made me laugh. I thought the prices were fairly affordable and may consider renting from there when I move in may..... overall, great experience. read more

I have used Public Storage in the past so went there again when they had a special. I rented a unit that was being billed as a 10 X 10. It looked a little smaller than that but I trusted them. I finally took a tape measure and not one bit of space was 10 X 10, only the side to side was close, 1/2 inch off. I ended up finding a much better deal at another storage facility after I had already rented at Public Storage, I let PS know I would no longer need the unit and was told I was not getting anything back as the 1st month was a special. $154 dollars for just a few days of a unit is pretty expensive. The ladies that work there are great but the company with it's policies is more than I will tolerate. I will never utilize Public Storage again. read more

The staff here are fantastic. They would get five stars...but the owners of this business are very serious about making their money. My last experience with a storage facility (in hindsight I am sorry I canceled my contract with them) was in Santa Rosa, half the price for a bigger unit, and less $$ penalties for anything other than paying ahead each month. The units here are actually smaller than advertised, and there is a fine and fee attached to pretty much everything. read more

The twin managers, Terry and Tracy are the purpose my friends and I continue to conduct business with this Public Storage facility. The two work in unison beautifully together. It's the perfect Yin-Yang in providing all our needs met magically! I could write volumes regarding the many incidents, in which they went beyond the norm to help us unconditionally, while still executing professional services! The franchise, however, continues to raise the rent beyond any other storage unit we've contacted in this arena. Yet, we have stayed with this business out of the extraordinary service we receive monthly, because they truly care about my personal property personally. Such compliments echo long after I pay my accounts, as a matter of fact, from all who have been fortunate enough to have been blessed by their amazing grace. They always contact me, to remind me and my colleagues of our due date to avoid a late charge. That in itself, requires much time and patience, but like clockwork, their essence of honesty, integrity and spirituality lead their hearts, without pushing any negativity or Christianity down our throats. These vibrant young women have allowed us to focus on our personal issues knowing our valuables are in the best four hands on earth. Thank-you so much for all you have contributed to our well-being and helping us believe that, at least, these twins are truly angels here on earth. Namaste' read more

I recently moved to the area. Well two years ago. I've found it hard to find a place affordable to live. I am in the construction industry and have been busy working but it's hard if your tools disappear from the job site. I needed a space to put some tools and other belongings while not in use. Carole was beyond helpful to get me in a unit asap. The fact that she was as cheerful as she was when I came to get a unit 10 minutes from closing time is an instant bonus. She gave me multiple options of sized units but did not pressure me into anything of higher expense. She actually walked through with me and spent a good amount of time trying to figure if what I needed to store would fit in the space that I got. That space was the smaller space that she offered. She actually suggested the smaller size in saving me money. Very friendly and very personable. The facility was spotless and the gated set up around the units made me feel as though I can leave anything of value here and feel safe about it. I'm glad I chose these folks to rent from. I can see it being a pleasure running into Carole on my way to my unit. Tools = Safe = :) read more