Good service, website is very useful and transparent pricing(maybe) clean property and gate always works.

DO NOT STORE HERE I wish I had read the other reviews. There is never anyone at the front desk regardless of the stated hours. They raised my rent $70 out of nowhere and they DO NOT PRORATE - if you leave before the end of the month you still are required to pay the full month. When I addressed how greedy and unethical this was the staff did not care and there was no help given. You can find cleaner, more convenient, and cheaper storage at so many other businesses. Do not rent from public storage read more

We leased this storage unit for almost a year, but ultimately decided to end the lease due to several ongoing issues and poor conditions. After the first 2-3 months, the lease price increased. Although we were unhappy about the increase, we decided to continue the lease because moving all of our stored items would have been very inconvenient. Another issue was the limited access hours. The storage facility originally closed at 6:00 PM, which was difficult for our schedule. Later, they offered 24-hour access, but with an additional fee. The main reason we decided to move out was the condition of the storage environment. The area is very moist, and we discovered that many of our items had developed mold. Even though we used a lot of moisture absorbers, it did not help. Unfortunately, much of our stored material became damp or damaged. Additionally, we run an event planning business, so access to our equipment is very important. At one point, the storage facility was closed for several days due to renovations without proper notice. The manager insisted that a notice had been sent, but we never received any clear communication about the exact dates of the closure. Because of this, we were unable to access our equipment for work and had to borrow items from others, which caused significant inconvenience. Overall, this experience has been extremely frustrating. It felt like the staff did not understand or care about the impact these issues. Due to all of these problems, we are very unhappy with this storage facility and would not recommend it to others. read more

I made an appointment over the phone to look at a storage and they insured me that someone would meet me there at the time of appointment. NO ONE SHOWED UP FOR MY APPOINTMENT TIME. They wasted my time from work. Do not rent from here. I can only imaging all these comments are true if this is the way it starts. Very unprofessional. read more

There was a rat infestation and also flooding in my unit My collectible toys (Disney) and new clothing ruined! Then they said I have ni insurance?! Two of my units were broken into before, why would I cancel my insurance?! read more

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DO NOT GO HERE I REPEAT DO NOT GET A SLOT HERE. Customer service is a joke. I came here on a saturday to view a reservation i had. After an hour of calling with customer service they said i needed to have an appointment with the property manager. I made the appointment for the next day and waited ANOTHER hour since our scheduled appointment time. Called 11 different agents and half of them transferred me to the property managers phone number that put me straight to voicemail. FINALLY the last agent i called said my appointment was never booked to begin with. WHAT THE ACTUAL FUCK i hope this place burns down read more

I've been renting from this place for a couple of years. I've had a lot of problems when I add or remove units. One time they even said I moved out when I hadn't and they put some kind of lock on my unit so I couldn't get into it. I'm disabled and lately the elevator hasn't been working. I rented here because of the elevator. This last time I closed the second unit they messed up my auto payment after I updated all my information in the office. I had a name change. I couldn't get logged in, but now it's letting me login under the old email address that has been removed. Every time I try to call there's no one in the office. The customer service number just has this loop and I can't get a human on the phone. They''ve charged me extra charges because they've messed up my auto-payment, etc. I'm so sick of all the issues but I'm stuck. I'm too sick/broken to move everything. I literally just got off the phone with someone very helpful from another location who is monitoring their calls. I've been told they are limiting the office hours at this location, but she took care of the extra charge. I still can't give them more than 2 stars because of all the issues but I appreciate the person who called back and is helping me. read more

Don't be fooled! They will raise your rent on average $10/month in the form of over $60 every 6 months. They get you with a low initial bid but read the fine print. I went from $173 to nearly $400 in one year. But of course I'm not in a position to move right away and they bank on this. Its predatory. read more

They increased rent from $100 to $150 in 6 months time and they charged insurance without my consent. Be careful doing business with them.

First off units smell like mold. Second, the young lady that works the closing shift is beyond rude, threatening customers to leave the property 10 min before closing time or will call the police on them. The intimidation was Totally unnecessary. A kind reminder is understandable but making people rush and having to speed in cars to get out or they'll be charged with trespassing is unacceptable. I've been there after closing, and you can exit the property gate with no issues through the app and remote access. This was case of an employee not wanting stay until the last customer left so basically bullied them to leave so she wouldn't have to stay. I will be taking my business elsewhere. Would not recommend service here. read more

What a joke. 10.22. Sign say open at 9.30 I been waiting over 40 min. No one here. I drove 50 min to get here. Waiting 40. And now going back to looking for another storage. Don't use that place ! read more

Public Storage - Self Storage Near Me - South San Francisco, California

No property manager. Dealt with the King St. Manager. When I moved in it was dirty and hqd trash. Sent an email but no response. The outside unit gets damp. Cardboard boxes got moist. I stayed for 1month and moved out asap. But no pro rate on remaining dates. I do not recommend this service or location. Disapointed because the app is user friendly. So much potential not met. read more

My expérience here at the public storage on spruce ave with the iovely Fahara being the most kind and respectful manger. Gave me the best customer service while I was there. Thank you Fahara for making me feel comfortable with strings my stuff at this location. Keep up the good work and customer service totally appreatite it. read more

My 3rd rental unit, each time i rented they deliver such awesome service especially renting a unit right thru android phone in minutes. Thanks to Tara at the meath dr. Location in so city behind a strip mall good location and helpful staff, who goes well over my expectation, awesome person. Ask her and she fulls of knowledge, smart, hopefully i will do more business with your other locations, Thanks everyone for answering your calls right away. Laurie read more

Worked with the Site property manager to at least show me the different size units that were available. She was extremely helpful in helping me decide. Easy booking and move in process. read more

I rented a unit at this location and was terribly disappointed to come back four months later to find that the unit had been broken into leading to my items being tossed around and some being stolen. There are very few security measures with cameras monitoring only small sections of the area. The staff later found out that multiple units had been broken into without their knowledge and began calling the owners of the affected units only after I informed them of the problem. The insurance they force upon you is practically useless and just another money-grabbing ploy unless you have a complete, itemized list of every item in the unit with receipts to back them up. After only having the unit for 3 months, I was emailed that the rent would be increasing by 25% after the 4th month without a clear reason as to why. In summary, this location will increase your rates while providing minimal security and allowing your items to be stolen. Rent at your own risk. read more

First off the lady Patricia who was on site was very nice and helpful, but reservations was not . They have a 5x10 unit posted for 107 per month on they're website . So I get there and they tell me it's 175 per month . Would not honor there posted price . Don't post a price if that's not the price read more

Public Storage - Self Storage Near Me - South San Francisco, California

We had a 5x10' storage space here, and paid $93 a month to be robbed, possibly repeatedly, while we were overseas. Yep, the crack security at this place is simply mind-boggling. The staff acknowledged that a series of break-ins had taken place here, yet nobody has bothered to, say, install security cameras, or maybe even put a solid plywood ceiling on the second-floor units instead of stapled screen. Screen. That'll keep 'em out. I should have looked up when I first saw this place - you could see the contents of anyone's unit from the space between the roof and the top of the storage unit, and then gain access with relatively small amounts of effort and determination. Nobody could walk away with your couch this way, but apparently somebody had time to search through our stuff for things they could take. Maybe it's too much to expect that Public Storage would notify us once they saw the damage. I mean, who wants to make that phone call? "Hello, this is Public Storage calling to inform you that somehow your top-quality wax paper ceiling has been torn open, in case you had anything important in there and need to file an insurance claim or police report." But I did imagine that, at bare minimum, they would at least take a stab at doing the job they are paid to do - namely, keeping your stuff where you put it. Public Storage's overwhelming dedication to the security of its clients' valued possessions cost us thousands of dollars. Having paid a hefty tuition for an education in storage facilities, I strongly encourage everyone to avoid storage spaces with ceilings made of screen, wax paper, or saran wrap, and definitely avoid this place altogether. read more

The website offered half off for the first month $37.50, so I was happy; but, it was a premature happiness. It was in for a surprise. When I get there I was told that my total was $84.00. I was told that I must pay $24 administrative fee (really??), and $21 lock fee (you must buy their special lock), and you have to buy an insurance plan or provide your own. Their lowest is $11 monthly. I got it through my insurance company, so I didn't have to get it. But, it's not an option if you don't have insurance. You have to get it. They use the good o' "Bait and Switch," trick, but I still got the unit, because I need it. But, I don't appreciate this type of business deals at all. Cliff was my rep, and he was excellent. I'm only giving them the extra star, because of Cliff. He is a young guy just doing his job, and he did well in explaining everything. These fees don't come from him, and I'm not really mad about the fees. I'm just mad at the way they go about doing business. Dirty! I went through a website. I'm disappointed. read more

This property is very friendly and attentive to ones needs!! Patricia was extremely helpful in attending to my unit. If I had a problem she'd have it fixed!!! If I had a question an answer would promptly be give!!! I Feel safe with Public Storage they have never steered me wrong!!! Thank You very much Patricia!!! You made my moving in an ease!!! read more

If I could do 0 stars, I would. It's a self-service place so I can't complain about the storing part, but the employee lacks customer service skills. From the beginning, the main employee in the office has been very rude and sarcastic. (Very professional, eh?) I was supposed to get a refund back in November, but never got it. I remember calling back in December and January, and I was told to wait because the refund usually takes about 3 months. I waited, and waited, and when I called last week, the only employee who seems to man the office tells me I should've called the main customer service line a while back?! I called the customer service desk and they were kind enough to re-issue my refund. This place might be $10 cheaper than SF storages, but I'm telling you, pay that extra $10 and store somewhere else. read more

I was looking for a storage room and comparing them to most I decided to go with this place, Not so much the place itself but the Property Manager Brittany was what really sold it to me, she was very polite and honest and that was what I really like, being in a stressful situation is bad already but she really eased the situation.. As far as the place itself it has been given poor reviews and it does seem a little sketchy in itself but I have nothing to complain about the staff is very friendly and they do have officers that patrol the place after hours which makes me sleep better at night. With what she is given Brittany is doing a great job if you are looking for great attitude and customer service with honest opinions come here, I mean come on give this lady a raise! She really sold it and this place was exactly what I payed for and I have nothing to complain about.. read more

Hi yelpers, I just rented a space with Public Storage and the customer service so far has been wonderful. Buddy was warm and welcoming and he took the time to walk the site with me to look at the different options to store my furniture. Then, they followed up on my appointment with a phone call, and then my contract was sign with Dino at the best possible rate of the month and I was given a decent space. I took a measure tape and it is a 10x10. So far great customer service. I do see the other comments and will be glad to report back as far as security is concerned and also about the state of my things while they are store at this location. So far experience has been great and I do give them a 5 star. Carolina read more

I rented a storage for a month. Clifford was very helpful and gave me all the information needed to use the facility when I rented the unit from him, he was always very friendly when I visited and always inquired about if I needed anything. I like the location and I will go back if I need to rent one again. read more

Cliff! What an absolute gentleman! Cliff was attentive, knowledgable and gracious in every interaction I had with him. Because of Cliff, Public Storage gets a 5 star rating - thank you for making everything so manageable and enjoyable. read more

I just rented a storage space here and the customer service was amazing. Brittney helped me with everything I needed even though I had a ton of changes happening! I got a great price and I was able to see the different sizes of units to fit my liking. Looks like they have security cameras and an up to date lock system to keep properties safer. No troubles so far. Customer service was awesome. read more

An Awesome Storage facility the GREAT help of Cliff Who made all the options for me and my family convenient on our Move.. thank you for all your professionalism we appreciate your efforts.. read more

Patricia is awesome; she took care of all my required needs while I was moving in my items in storage. Highly recommended. She went above and beyond in covering all the details before moving in my items. read more

Honestly if there is an option for 0 stars, I would select that. People working in the local office does not know what is going on for half of the time. Corporate office customer service is impossible to reach. Representative call you to pay your bill on random things all the time. I had the 1st month for $1 special at this location at the beginning of July. And someone called me and asked me to pay the last 2 days of July because it is not covered. I seriously wonder what will be their definition of A MONTH. I went to pay the fee on July 31th which is the last date of the month and they told me there is a late fee already applied to the account. So I paid the rent and asked if the late fee could be waived. They say that I have to call the Corporate office for that. 1 week later, I received another phone call stating that there was another late fee applied to my account since I haven't pay the 1st late fee. So I guess it is a NORMAL PRACTICE for PS to STACK LATE FEE ON A LATE FEE. I have never seen this business model before and hopefully never will. read more

I arrived to find my storage unit had been cleaned out during Christmas! I had paid through the end of January. The staff was totally incompetent and had actually rented my unit to someone else. They had given me the wrong unit number to start. They had no idea where my stuff was, whether it had been moved by employees and/or stolen. There aren't any working security cameras installed. The exterior building doors don't close automatically (open doors everywhere in the facility). It's a litany of B.S. I filed a police report and am planning to sue in Small Claims. It's not about the money--it's the principle. I lost irreplaceable artwork, journals, photographs, Christmas ornaments, and my college portfolio. You can't put a price tag on that. I feel totally violated and can safely say DO NOT RENT FROM THESE FRAUDS. read more

I forgot the name of the employee that helped us, but I had the need to change to a smaller storage unit due to getting rid of alot of items. Upon inquiring the possibility of it, he found one that was just across my existing unit. It was such a seamless experience. Everytime I go into the office to make any inquiries, I always receive seamless service. read more

Don't use Autopay! My husband and I rented a storage space at Public Storage in South San Francisco for 4 months. Everything was fine until we closed our account early January 09. The autopay had already gone through so we were told to request a refund and to call their 1800 number to request a refund. That is 31 days ago and I called them and the regional manager weekly at a minumum (in the beginning I called twice a week and am now just so tired the lack of service I am losing hope) in addition to sending them a fax with our details (as requested by the regional manager the one time she returned my call). The regional manager never/rarely calls back; the 'service' people at the 1800 number are inept at helping other than emailing the regional manager. If you choose Public storage just don't choose autopay. read more

I do not recommend this Storage facility. Myself and 9 other units were burglarized. Lost all my possessions. I was told there were security cameras in the buildings when I first applied but obviously there were not. No silent alarms. You would assume with all the money we pay and the business is such low on overhead costs there would at least be silent alarms if any of the doors that have keypad code locks were to open. Even little stores and empty warehouses have silent alarms. So warning to you all if you decide to use this facility. read more

Public Storage - My storage unit burglarized. No alarms or cameras in the buildings. - Self Storage Near Me - South San Francisco, California

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This has to be a joke, if you try to visit or make an appt. they cant higher any employs to watch the place or show you a space. After three attempts I finely had some one able to show me a space. All 3X6 spaces had chicken wire as roof tops. Next space had half plywood ceiling other half chicken wire ceiling, next space a little larger in size had mold, moisture, and stinks. Supposably this is the same owner as the public storage on King st a few blocks down. read more

Public Storage - Do you like chicken wire for a ceiling then this place has the best for you and your belongs. - Self Storage Near Me - South San Francisco, California

Rented a unit and was helped by Cliff. He was very professional, nice and told us everything we needed to know! Thank you Cliff for all your help! read more

Cliff was very helpful and provided great customer service. He is very knowledgeable about all the products and discounts that are offered and explained everything clearly. He not only helped me figure out the best size of storage unit to rent, but also how to get the best deal for the unit and to look online also. Although I wasn't ready to rent today, I will definitely be back in the next week or so to finalize all the details. Thank you! read more

This is the best storage facility I have been to in regards to customer service. Cliff and Brittany were both incredibly helpful in getting everything setup and closed out. They treat you like a human and not just a number. I would recommend this place to anyone looking for great service. Thanks you two! read more

Watch out for these guys. They will raise your rates by 17% or more within a few months. Be careful of the discounted offers. They'll wait until you're moved in and then they'll raise your rates. Really slimey. There are a number of independent self storage places in the Bay Area. I recommend looking into them. Or else, assume that this slime ball company is going to charge you more within a few months. (Not to mention - they have a serious mold problem.) read more

Probably one of the worst business experiences that my family and I have ever encountered. My family and I have been using this storage facility for 12+ years. Over those 12 years my family has encountered 4 break-ins and robberies to our unit, also over 12 years the price has tripled. It has been spread out over time, so it didn't seem urgent or pressing at first, it felt more like bad luck. But after the third break-in you really begin to question the quality of their service and their concern for security and safety. We wanted to speak with someone other than the unit manager, but there is no one else that deals with customer service. Since part of the contract is that they are not responsible or take on any liability, you have to consult with the local police. Our local police officer told us never to use this specific storage facility. We will be taking his advice. read more

Cliff provided excellent customer service. From the moment I walked in and his calm no-pressure demeanor helped alleviate what could have potentially been a stressful situation (with kids). He gave us the standard quote but informed us to make the right decision that was best for us (probably knowing that we would be hunting around looking for rates, safety, and space). I appreciated the service that we received. 5 stars. read more