Absolutely loved my time with this business, I was actually so sad to vacate my unit!…read more From the moment we signed on to leaving with our storage lock, they've truly made the experience so seamless. This being my first time ever using public storage option really set the bar high. There are so many pros to choosing them: - 10 day grace period for payments which is just unheard of any business allowing this much trust in their customers - The location is tucked away enough where there's never traffic; I rarely ever saw another person going in and out, it really felt like you had the place to yourself to take your time - It's kept so clean!! - My online portal never worked no matter how hard I tried so whenever I needed to make a payment, it was as easy as emailing them to charge my card on file. Genuinely no hassle, no stress - Everyone I've interacted with in the office was so kind and supportive I almost want to gatekeep just because if I ever need a storage solution again I make sure there's space for me but they deserve the business and all the glowing reviews!

I have a storage unit here for many years. I really like the service. I really like the people…read more Everything has been awesome. No complaints whatsoever. Super mindful of everything and great Customer Service overall. Can't go wrong.

Before renting here, or any PS location, read the fine print on your contract…read more Storage space rates will DRAMATICALLY increase every two to three months. If renting a space beginning at ~$80, over a few months you will be paying ~$500+ each month. Public Storage does not prorate, so once you have paid for a month, there will be no refund whether you have one day or thirty days left on your space. At this location, there is one flat dolly for use, which was advised by the staff to be upstairs in another unit housing location. I've found the management on this property to be unfriendly. Rent here or any Public Storage at your own risk.

This 5 stars in mainly for the front of the house person, Fahana? I believe that is how you spell…read moreher name. She always provides EXCELLENT customer service here. Always on top of it by giving courtesy calls to the renters that their rent is due. She really goes above and beyond for the customers. Whoever is her higher up, please give this women a well deserved raise!

The manager is SO nice and helpful, he's always got a great attitude and willing to go that extra…read moremile to provide amazing customer service. The facility is always clean and the parking lot never has any trash lying around.

Got a "confirmation" for a parking spot at this place. Was about to drive down there and they said…read moreit's already rented to someone else.

Had been leasing one of their SSF spaces for a few years. Other than a rodent and spider problem,…read moreit's pretty good and the manager is very considerate and attentive to keeping the warehouse clean. That said, the experience with their corporate office is another story, as I had just called to ask why I still haven't received a refund for November's rent + deposit after ending my lease in October, and it's now December 12th. The woman on the phone was very dismissive and basically didn't want to help at all. Instead, she said that anything that had to do with my lease and/or refund should be discussed with the manager. I tried to explain that I had already spoken to the manager a few times and all he could do is let me know that he would contact billing. Her response was the same: dismissive tone and attitude that made me realize this call with her was pointless. Perhaps it's good that I'm canceling my lease with ready spaces because this isn't the kind of company that I want to work with.

Since moving in 2022, I have experienced significant issues with Andre, the property manager's…read moreresponsiveness and overall management of the facility. I have been a long time tenant and grew from a 100 sq ft unit to a 2,500 sq ft unit. I have repeatedly reported a broken toilet in the conference room for several months. Despite numerous attempts to contact the property manager via phone, email, and in person, the issue remains unresolved. This lack of attention to critical maintenance concerns poses significant health and safety risks to occupants. It also shows the lack of professionalism and care for the tenants in the property. Property manager is unresponsive to urgent requests. I have made requests for access codes for my employees, pallet rack installations, electricity and forklift certifications. These requests have been consistently ignored, causing significant disruptions to our operations. There is also a complete lack of communication and care. Andre consistently fails to respond to emails and phone calls. When I visit his office, he is often unavailable and claims to be "too busy" to address my concerns and makes it seem as if I am deeply troubling him. Phone calls are consistently redirected to other team members and go unanswered. This lack of communication and transparency is unacceptable and hinders effective property management. I am not sure what he does for months but he is consistently too busy to address any concerns and is in consistent meetings hidden away in his office. It is evident that the property manager prioritizes his own schedule and convenience over the needs of his tenants. His unwillingness to respond to emails and phone calls, and his frequent unavailability in his office, demonstrate a blatant disregard for the importance of tenant satisfaction and the impact his actions have on our businesses. The property manager's lack of responsiveness and disregard for tenant needs have caused significant disruptions to our business operations costing us great financial harm. Delays in addressing maintenance issues, lack of access to necessary resources, and the constant frustration of trying to communicate with him have negatively impacted our productivity and overall satisfaction with the property. I have wasted countless hours of my time attempting to chase this man down to get a response. Given the severity and frequency of these issues, I believe a serious performance review of the property manager is urgently needed. I have effectively escalated the issue to his managers and various other team members in executive level positions and will see if the issue is addressed.

Good service, website is very useful and transparent pricing(maybe) clean property and gate always…read moreworks.

DO NOT STORE HERE I…read morewish I had read the other reviews. There is never anyone at the front desk regardless of the stated hours. They raised my rent $70 out of nowhere and they DO NOT PRORATE - if you leave before the end of the month you still are required to pay the full month. When I addressed how greedy and unethical this was the staff did not care and there was no help given. You can find cleaner, more convenient, and cheaper storage at so many other businesses. Do not rent from public storage

Definitely recommend this storage unit! Very friendly staff. The place is very clean and I feel…read moresafe leaving my belongings here.

We started renting a small storage unit (about 10x10) on 7/31/2022 for $289/month. Since then, the…read morerent has skyrocketed: $289 (2022) - $339 (2023) - $404 (2024) - $444 (2025) - $574 (2026) That's nearly a 100% increase in under four years for the same unit, with no upgrades or added value. Each hike came with the same vague, copy-paste explanation about "market conditions" and "facility costs," but nothing actually changed except the price. This predatory pricing strategy clearly relies on the fact that moving a storage unit is costly, time-consuming, and disruptive for customers. If you rent here, assume the initial rate is temporary and expect aggressive annual increases.

This is my second review of Shamrock Moving: COVID Edition…read more Francisco and his crew moved me a year ago, before the entire world changed. It should really tell you something that when he showed up with his team on my moving day this time -- during a pandemic defined by prolonged social distancing rules -- it felt like meeting a familiar old friend. When the future is unknown and everything seems extra difficult, the Shamrock team is a true bright spot. They are SO experienced in moving: I admire the sequence of what goes in the truck, which is designed to make the unloading as fast as possible. We worked together to agree on a plan for what would be the most efficient on both ends, but also the team spared no effort in tailoring my experience so I wouldn't be left with a ton of unfinished mini-moves inside the new place (for example, always asking which room the heavy stuff should go in, which actually makes such a HUGE difference after they go). I felt heard by each team member and saw how thoughtful they were in approaching my items with care. They are a great team who clearly works well together. Prepare a big tip, because you won't be disappointed. Thank you Shamrock, again!

I have used Shamrock in the past for my moving needs and never had an issue with items stolen,…read moreexcept for this time! I called Shamrock and told them I was missing a large GUCCI box filled with purses and Matching wallets. I explained to them that the box was in a wardrobe box and packed with pillows along side. I was told they would talk to the 5 movers that were at my home and see if anyone noticed the box!!! Obviously not! I waited a week to hear back from Jose Cervantes and did not file a police report because I was under the impression that someone would admit to taking the box filled with expensive purses and wallets. Finally after 6 emails from me to Kimberly the assistant asking for a response, she responded that the trucks had surveillance cameras and nothing showed a White GUCCI box with black trim!! I asked or the surveillance film and she told me it was not available to her. I highly recommend not using this company for your moving needs EVER! This has been so upsetting as I was extremely generous in tipping each of the movers! It was cont just the lack of care they displayed but the way they dismissed my theft brought on by one or many of their workers!

check in very convenient, no hidden charges nicole explained…read moreeverything very clearly. i found the location clean & extraordinarily convenient for the movers.

Needed a small storage to store our camping gear. We live three minutes from the San Bruno location…read morewhich was convenient. Notice there was no office but saw multiple ways they can be connected. We decided to call and spoke with Julieanna. We were able to take a look at the unit. Decided to take the unit and signed up at their ssf location. Everything was smooth and quick. Very friendly. Received a cute welcome basket which was sweet. Great experience!