Before renting here, or any PS location, read the fine print on your contract. Storage space rates will DRAMATICALLY increase every two to three months. If renting a space beginning at ~$80, over a few months you will be paying ~$500+ each month. Public Storage does not prorate, so once you have paid for a month, there will be no refund whether you have one day or thirty days left on your space. At this location, there is one flat dolly for use, which was advised by the staff to be upstairs in another unit housing location. I've found the management on this property to be unfriendly. Rent here or any Public Storage at your own risk. read more

This 5 stars in mainly for the front of the house person, Fahana? I believe that is how you spell her name. She always provides EXCELLENT customer service here. Always on top of it by giving courtesy calls to the renters that their rent is due. She really goes above and beyond for the customers. Whoever is her higher up, please give this women a well deserved raise! read more

This place gets a two because it least it exists and you can actually actually access it. Otherwise both the property's management and the regional manager are a sham at best. I've been waiting several months for the regional manager to contact me (which I know isn't going to happen), because public storage corporate told me that I could having had my unit at that point for over a year I had qualified more than once to have a rent reduction. The quality of management doesn't get better down chain either. I have spoken to the manager of this property several times and let her have the opportunity to try to bring this up in conversation, which of course she does not because she's a crook. This whole place is a crooked institution both properties are bad and you should not take your business to any public storage facility in South San Francisco, at least the ones on Spruce with are managed by the same crappy management team. The light at the end of the tunnel for me will be getting rid of them and finding out if this failure to notify me in any way is in violation of the agreement between us and if so I am going to eagerly bring them before a circuit judge in Martinez for Small Claims court. read more

Public Storage offers excellent service: storage units of different sizes, good location, easy access, quick clearance of all papers, special conditions for the first month of storage. We have used it repeatedly and intend to continue. read more

Public Storage - Storage unit - Self Storage Near Me - So San Francisco, California

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Great place , nice people , highly recommend , this place so convenient and open until late - Farhana is so nice and great customer service

We rent a storage unit for our Girl Scout Cookie Cupboard since we have outgrown the space available at any members house. It has really worked well for us, it is large enough to hold many pallets of cookies safe and secure and drive up so loading cookies is easy even in the crazy weather this year. Only thing that would make it better would be a restroom on site and electrical outlet and wifi on site. read more

I was frustrated by the frequent monthly rent increases. Recently the rent was more than doubled, and this was already after several significant rent increases. I vacated the storage space as quickly as possible after the latest egregious rent increase. read more

Units are clean. Security seems fine. Front deal people are friendly enough. Issue #1. I had multiple units I rent here and each unit has to be on its own account - which means you can't log into then website and see all my unites. I need a separate log / username for each unit. SO in convenient. Issue #2. Credit card on file was lost while on vacation so I had to cancel it. The lady who runs the place called me 2-3 times a day each on my home phone and cell phone telling me my payment was declined - harassment. The first time she called I explained what happened and that id take care of it when I was back in town in a few days. Even the. She continued to call relentlessly everyday. Issue #3. Come to find out their rates are a multiple of the other PS spots in Ssf. So obviously I asked about getting out rates reduced, explained the PS down the road had better rates and id rather not move. They didn't care. So I moved. Cost me a weekend but saved a ton of $$. I just really didn't like the attitude of the owner/manager not the harassing calls over what was a pretty simple issue. read more

Public Storage - 1245 and no one here. Hum - Self Storage Near Me - So San Francisco, California

This is the second time I have gotten a space here. Farhana is so helpful and professional, when I need storage I won't go anywhere else. The unit was clean when I move in and the whole property is always spotless when I stop by. I would definitely recommend this location if you are looking for storage units. read more

Thank you (and I am so sorry that disgusting couple was so rude to you)! Here's the scoop: I was helped by a wonderful person working here named Patricia on 10/15/17. She was kind enough to show me a unit, answer all my questions and set me up even though I came at 4:30, shes the only one there and they close at 5. When we were getting to paperwork at 4:40 this couple comes in (tall black dude and average Latina chick you know who you are) and demands to be sold boxes. Patricia says she'll try but its unlikely since computers won't work past 5 and she closes down. The couple immediately starts verbally abusing her, attacking her character (WHY CANT WE JUST GET SOME BOXES, YOU ARE SLOWER THAN THE OTHER PEOPLE HERE). Poor Patricia is trying to kindly field their abuse (there is only one computer and one her). They complain about that. I'm fed up, I politely tell this rude couple there are other places nearby like Lowe's where you can get boxes if this does end up taking the whole time, they complain like children 'but we are here now'. So Patricia continues to work with me, shows me the contract and its lengthy. I feel a huge threat of pressure from the couple, like they would beat this woman if she doesn't sell them boxes today. Like rabid dogs seething to tear her a new one. It was GROSS. I skim the contract and manage to finish quick enough so Patricia has time to help them. If I didn't rush, she wouldn't have been able to help them. As soon as we finish (4:53?) the couple starts mocking her 'oh loooook, you DOOOOO HAVE ENOUGH TIME'. THEY WERE NASTY PEOPLE. We waited in the car to make sure they didnt attack her more, and watched as they got onto their Escalade and drove off. I told Patricia I was sorry those people did that to her, they were slimy. All in all, I don't know you Patricia besides what I saw today and all I can say is thank you for your great service read more

Farhana is pretty awesome she explained to us everything in detail. We never felt like we were being rushed especially when my mother asked her tons of questions lol. Property was clean no weirdos Only wish was the access worked past 9pm read more

I've been help by conrado in this storage area. He is very helpful and all the details that I can gather in this unit. I came from Hawaii to take care of my storage and finally got everything done and made my reservation with them. He is such a very patient guy and I fully recommend this storage to all the customers.! read more

Public Storage - So helpful of him mr. Conrado contreras - Self Storage Near Me - So San Francisco, California

Great Location had a drive up unit, The facility was always clean for the 3 years I was there., and if any issues the Managers were more then happy to help all the time. You don't see that type of customer service anymore but it is available here read more

DO NOT RENT HERE!!! If you do, you will need to lay plastic down as mold grows up through the concrete due to the units not having a concrete sealer. (Avoiding costs because this place is cheap and SUCKS!). You will also have rat and mouse shit all over your stored items. Plus, your rent will increase 25% after six months!! In addition, if you move out, move out at end of the month because Public Storage makes you pay the month regardless if you're moving out on the first of the month or the last day. Which allows them to re-rent the space out and double their revenue on the storage shed. Filed a complaint today with California States Attorneys office for this double revenue system that is essentially allows for Public Storage to launder money. read more

I had a terrific experience with Marina in finding a storage unit. She was very clear with the pricing associated with each option and patiently showed me all the units that may work for me. I was in and out with exactly what I needed. A great experience on all accounts! read more

I was tenant here for little over a year. Ms Farhana was really nice about calling and reminding us if we forgot payment to save late charges. Property was very clean always, and never had any problems coming in and going. The Manager is always there during business hours to answer any questions we had which we really appreciated. Anyone looking to store this property is a nice one compared to options available especially cleanliness and willingness of manager to address and explain any questions Thank you! read more

This review is for Farhana. She was absolutely kind, professional and amazing to deal with. She went above and beyond to explain and help me feel comfortable with the entire process. I highly recommend her to deal with and appreciate everything she does for me. Respectfully, Christopher read more

Farhana was the person who helped me when I was trying to get a storage place. She was really nice and helpful I highly recommend this public storage place. They have different prices and different sizes even if you're not ready to get it they show you the storage sizes. read more

Ms. Farhana...I promised I would do this. :) You are the best! The need to feel comfortable with this storage company where my belongings will be was a great concern of mine. I'm guessing most people have that concern right? Ms. Farhana assured me in every way with confidence that I had nothing to worry about. By the end of working with Ms. Farhana all my questions and concerns had been handled with great professionalism and genuine kindness. Truly Thankful and satisfied! read more

Haven't even been here a year and when I moved out found damage from MICE which obviously had the opportunity to crawl all over my belongings! All newcomers beware! Don't expect much sympathy from the workers in the office if this happens to you here, even though they state they've worked here for years and never have dealt with issues with mice in their units before. read more

Farhana Taiyab was so nice. She made my experience easy And memorable. Thank you Farhana!!!

I give a lot of credit to the really nice and accomodating staff. However, I don't care for this location. The upstairs units are stairs only; no elevator. The wood floors are so annoying. The halls are tight But the site was clean. read more

Walked in today to get a quote and found the owners to be incredibly helpful! Such sweet people! I will be doing business with them now and in the future! read more

I have had a storage here for a couple months, and I have had no complaints. Office has boxes and tape if you needed them, and staff is friendly. Farhana is polite to me whenever I have a question or need something. read more

I came in here to inquire about the storage prices. Farhana was very nice and answered all my questions. She showed me the available storage areas. The place is very clean and I like the fact that you can drive to your space to put things in. read more

I was very happy with this business. Laura, the on site manager, was wonderful! On two occasion I know I was a pain as I had to call her several times. She assisted me each time professionally and with exceptional customer service. The only complaints I would make are that there is only one hand truck for the entire site and that there are no lights in the units. But, I will absolutely use them again should I have storage needs in the future. read more

Come by on Monday and helped by a guy (forgot the name) and then when we ready to sign the contract, Ferhana helped me out. Even though I came i night before they closed Ferhana still helped all the way thru. Thanks Ferhana! read more

We rented a space for 15 months and the experience was 100% professional and reliable. There was never a problem accessing the space and no problems with security. The manager/owner, Farhana, is extremely pleasant and helpful, and a very considerate and kind person. read more

My company has been using this storage site for 8 years and counting. The people there are really nice especially Farhana, and if you had any questions or problems they are also helpful. The units are secure and the facility is well kept. read more

The facility is located conveniently between both the 280 and 101 and is in a fairly quiet area outside of industrial business hours. The surrounding family neighborhoods also seem peaceful. The staff has always been pleasant and helpful. It's always clean and well lit in the dawn and dusk hours. My only complaint was the storage was already high in price and to increase it 15% when I hadn't even been there 6 months, kind of took away any move in special and actually ended up costing me more in the end. It certainly was no reward for my early rent checks. read more

YEEEEP! YEEEEP! From the bright and smiling service to the incredibly low cost of storage, this place is at the top of the game in the storage business. I came here and took advantage of the first months rent for $1. I was greeted by the manager Farahna who was attentive and eager to help me. She helped me get the unit that was right for my needs. read more

I have used this facility on and off for many years and have always found it to be most professional, helpful and clean. The staff is always friendly and ready to help with my needs. I would recommend it highly! read more

Farhana and Pernell both work in the office and they were very helpful. The reason for the 2 star rating is because of the owners policy. I needed a storage unit for a short period of time. I got a great promotional deal of $40 for the first month. After that the rent would go up to $508 per month. The overhead light in the unit didn't work. I was told that it would not be fixed because the owner wasn't going to fix it, so not to bother trying to change the light bulb. I was also told that my lock wasn't sturdy enough because there had been some break-ins and that there wasn't 24 hour security on the property. I didn't store anything of real value so for $40 it was good enough. But if I was paying $508 for the next month I would definitely want a working light and a secure storage site! read more

Unbelievable is all I have to say.... Been at this storage unit for awhile now and a few weeks ago when I went to pay my bill I happened to bump into a guy at the units who just had his storage unit robbed! He warned me and my family that this place isn't safe. We then started moving one of three units back into our home and then it happend. On sunday Oct. 9 2011 we received a phone call that my storage unit was broken in too. Was out of town and my mom came down first thing on sunday morning only to find my whole unit ransacked! I then received a call and pictures and I headed straight home. Went there the next morning on monday and saw the damage.. My important valuables were taken from me tons and tons of stuff missing. Things that are irreplacable and memories of my personal belongings damaged. Called the police and filed a report and then filed a claim for my insurance. Lemme tell you something that this was most definitely a forced entry and this claim was filed and just denied. They claim it wasn't a forced entry and clearly they don't want to help you out at all. Why bother having insurance if they don't even help you when your covered for robbery??!!!!!! To everyone seeking a unit here STAY AWAY FROM THIS PLACE!!!!! and my best advice to you all don't get a unit through public storage, they lied to me and they have absolutely no security and no cameras whatsoever your stuff is being taken and pleasing someone else.. They don't care. STAY AWAY FROM THIS PLACE!!!!!!!! STAY AWAY FROM PUBLIC STORAGE, THEY ONLY SCREW YOU OVER AND THEY DON'T GIVE A RATS ASS WHAT HAPPENS TO YOUR BELONGINGS!! read more

My issue is more with Public Storage in general. They don't tell you this, but they can raise your monthly dues when ever they want as long as they give you 30days. What a rip off. Beware. Read the fine print and try to get a storage unit that guarantees the rate for a year. read more

I went to visit Public Storage on 160 South Spruce in South San Francisco because my brother had a unit there and was very satisfied.. Farhana was very helpful and friendly. She showed me the different units and explained the policies to me. I did look and visit a other other places but I knew this was the one for me. I reserve the unit on line which was so easy and helpful. I went to make sure everything was in order and a very nice man help me. He showed me my unit. I came back the next day move in my things. read more

If your looking to rent storage space, make sure to speak with Farhana!! She is awesome. Very friendly and will get you what you need at the right price! read more

I made my reservations online a week before i moved in. I got a great deal and what was greater was the personalized service that the site manager Farhana gave me. During the walk thru, she was very thorough and even gave me tips on how to maximize the space. The public storage location is also very safe since the site manager lives in the compound. read more

Clean, secure location. All the emplyees that I have encountered have been very nice and accommodating.

I've had a wonderful experience using this Public Storage facility. The manager, Farhana, is very professional and knowledgeable. The office staff is courteous and helpful. The facilities are clean and well-kept and the location is secure. I would highly recommend this facility to anyone looking for short or long-term storage in the Bay Area. read more