Irma and her colleague are such a grateful people to deal with. They recovered my stored car cover after it was about to fly away from the wind. Irma welcomes people with a thankful smile. God bless you. read more

WISH I COULD GIVE THIS PLACE ZERO STARS So someone's car blew up in front of my unit and I couldnt get into my space. I followed up numerous times to speak to a manager about damage to my belongings and nobody ever followed up. There was black soot from the explosion that seeped from onto my things. I was told someone would reach out within 72 hours multiple times and nobody ever did. The district manager finally reached out...he was one of the rudest people I've ever spoken to. HIS NAME WAS TOM DICKENS. It's no wonder everyone working at this business is awful if he's the example for them. I moved my belongings into another business and I would recommend you do the same if you want your things to be safe. read more

I had such a great experience at this Public Storage location! The facility is clean, secure, and very easy to access. A big shoutout to Karina, she is super nice and was extremely helpful throughout the whole process. She patiently answered all my questions, explained everything clearly, and made the move-in process so smooth. Customer service like hers really makes a difference. Highly recommend this location to anyone looking for storage! read more

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Opened the door to my just rented storage And found the paperwork, clean, and a door lock with three keys! Thanks read more

Checked out a unit I reserved online to make sure the place is good. Decided to sign the contract because of their clean and safe facility and also because of Karina who was very friendly, helpful, and professional. Good to find businesses who still have amazing customer service. read more

Public Storage does not have anything to seal, the open to the elements, storage locker doors so when the wind blows, all the dirt and sand, as well as, jet fuel from the landing airplanes, fly right under the doors and directly into the lockers... everything stored inside the lockers becomes not only disgustingly dirty but in most cases, ruined as that oily black jet fuel is soot that doesn't easily wash off... The units are directly under the landing flight path, just prior to touchdown, of all jets flying into Hollywood-Burbank Airport as well as the helicopter landing pad is a direct shot and located nearby... I asked countless times to have the doors, of my 15x30' storage unit, I rented for over 20-yrs, sealed and was finally told, Public Storage doesn't do that. I do not recommend Public Storage as they just don't care about their customers, nor the items stored in their facilities, Public Storage seems only to care about getting their exuberant rent on time. I DO NOT RECOMMEND PUBLIC STORAGE! read more

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I had to move locations due to the location next to USC is being demolished in October, I had the pleasure of working with Rose who was so helpful and accommodating she made it super simple and easy to make the switch so happy to have worked with someone of her nature and just so sweet o thank you Rose for all your help and will be seeing you in the future Thank you so much !! read more

Every Public Storage I've dealt with has been pretty shady with their prices raising your rate at 6 months then every year after that without fail. This particular PS has been the worst yet. For the past year I've been charged a higher rate than what they we're currently renting my same unit for at regular rate... not a discounted or special but the regular rate to anyone! This month, however, while already paying more than the going rate, they raised my rate $47! My first call to the office connected me with the phone boy who basically said he doesn't know anything but that's how it is and if I wanted to ask questions to call corporate. Even if only at minimum wage he is a waste of money seeing as an answering machine would be more help and less idk! The next call was from a mouthy girl calling about the storage unit I reserved idénticos to mine but over 50$ cheaper. When asked how I could rent a new unit for so much cheaper she said basically they raise the rent because the contract they make everyone sign gives them the right to charge whatever they want and they want to get new customers so they value them more than long term tenants in good standing! When asked if I could rent my unit in place of the new one she said no you have to completely move out of yours and move into the new one (and pay all the bs fees and additions they tack on of course). She did finally offer to reduce my payment 40$ leaving me paying more than what I was already paying but couldn't explain why I had to pay more than they are renting it for and started getting mouthy about how she's trying to help me so I left it at that. She said to wait 24 hours for my rate to change. I waited a day and no change and continued waiting until I was notified that my account is delinquent and charged additional 30$ late fee!!! Wtf? Even that has increased 10$! She never changed the rate as promised and I'm now almost 100$ more than I could rent a new one for!!! Dirty lying mouthpiece working for the shadiest storage company with the worst customer service policies of any company I've dealt with ever! I recommend ANY storage company over Public Storage! Update: Corporate is a joke! If you can get to speak to someone they basically don't have anything to do with individual properties and tell you to work things out with the property manager who, at this property, is virtually nonexistent. Was also told that the ignorant and mouthy girl Liz did not have the authority to reduce my rent as she stated and all she could do was put a one-time reduction in for approval which she never did!!! Thieving deceitful pos working for the worst storage company!!! read more

hello name is Erick today I almost had the worse day of my life but thank god for karina she helped me she did everything that she could to help me she did the extra mile for helping me every store should have professional people like her working doing her best she could had easy say no I would could should had lost everything in my storage unit but you so much to KARINA !! Best place to have your storage hours are perfect management is so amazing people here that work here so professional so kind so loving ! BEST PLACE ! I recommend everyone to have a storage here treat the workers very kind thank you so much KARINA YOU ARE THE BEST !!!!!!! read more

Very professional staff , Liz does a great job managing the storage facility . The facility is big. , easy to park , easy rental , gate opens by phone with the new app. read more

Fast service nice people. I like the operating hours. It's from 6am to 9pm 7 days awake.

I had a emergency need for storage and the online process got me to sign up setup payment and got to the storage best customer service safe setup 5 star all the way read more

This is great place to store your stuff. Very friendly and acomodating employees. Fast and esy booking, roomy, drive up units.no complain whatsoever! Ask Jessica and Irma for help! read more

Public Storage - Self Storage Near Me - Sun Valley, California

Police report was made, they told me none of the cameras work except the one at the entrance so that's why Liz the manager did not want to tell me if there was footage or not. She obviously knew there was none! The police also said the break ins at this location were very common and had been there recently to take other reports. This to me is so completely irresponsible for them not to be honest and at least invest on proper security. Please go elsewhere read more

They terminated the agreement and wouldn't accept payment, instead sent it to collections over 95 bucks. Really petty stuff.

I had a unit here & it was burglarized in 2015. It was a broken lock & they replaced it with another lock. When I went downstairs cause my key did not fit into the lock, the front didn't even have a pair of clippers to open t. Someone else did..a customer. My place was burglarized by an employee who was no longer there. Tom, the district manager, sucked. He never ever bothered to call me back & how convenient their cameras are not working DO NOT RENT FROM HERE read more

Easy in and out with app. Unit was very clean with a good light. Office personnel was considerate, helpful and enjoyable to talk to.

My unit was broken into multiple times and I lost some keepsakes that can't be replaced. No cameras, terrible security. If you have to rent here, GET INSURANCE. I was unlucky enough to get a unit that did not have a roll down door. All they needed to do was crowbar the frame to get in, then crowbar the frame to close it back up again. Oh and if you want to use their dollies, be careful, they barely work. After my unit was broken in to, they called me to try to sell me extra insurance. read more

I'm not one to be overly harsh on reviews, nor am I quick to give negative reviews without giving reasonable time for a business to make good on their mistakes, BUT... YOWZA PUBLIC STORAGE....you really have fallen short even by the lowest level of expectations. 2 rows of lights in 10'x22' unit have never worked. When I asked the management office to fix repeatedly they told me it was up to district manager and they couldn't do anything about it. After repeated requests over several months to fix the lights, so I could see in my unit when it is dark, they gave me a flashlight and said that's the best they could do. You're kidding me right? Really Public Storage?!?!?! You're a $200+ per share publicly traded company and you can't keep up with maintenance and repairs on your units? You don't seem to understand....oh wait it gets better... I have after paying $230 per month for 6 months, without notice my rate was increased by $25 per month and since I have autopay set up, the only reason I found out about this was when I saw the charge on my bank statement. Like I said in the beginning, I'm not one to be overly harsh on reviews, but this is unacceptable, especially given the sophistication and size of such a company as yours. I deserve better and so do many others who clearly have legitimate complaints about your lack of responsiveness, professionalism, and corporate discipline. Yikes. read more

My storage unit was BURGLARIZED by their own people after I asked them to change my locks. The guy that worked there always seemed shady. A month after the unit was burglarized the worker stopped working there coincidentally. I've been trying to get a hold of their so called district manager Tom but he's nowhere to be found. Horrible customer service. Everyone is probably in on this. To be continued.....ill keep you guys posted. Over 10k worth of stuff is missing including my daughters memories not everything can be replaceable. I will not give up on this. People don't pay you $200 a month for you to rob them. So furious. read more

I don't like the customer service here, they don't help you out, neither help you resolve and issue.

Coincidentally there are two nice and reliable girls in this location both have the same name Gaby. Both are supper nice and super helpful. The younger Girl Gaby helped us out with our reservation and it literally took 10 min to finish everything off. Love the fast paste! Will recommend this location to anyone interested! Great customer service ! read more

This is a great place to store your stuff! Liz was very friendly & helpful. She answered all my questions. Very professional. If you get a unit here, ask for Liz & she'll help you right out. Excellent costumer service! read more

this place sucks, especially the leadership. Can't ever get in touch with the resident manager. They resurface the roads inside there and don't tell anyone. Then they just painted the units, again didn't send warnings about not accessing your unit. They place these little stickers on the padlocks (the customer provides, for what reason I just can't figure out). The attendant is rude, they make you buy insurance $15.00 month, and make you buy their locks. This is what you call a necessary evil read more

I have had a unit here for two years and have experienced consistently good customer service. I have had to upgrade my space recently and Liz was extremely helpful and knowledgeable and ensured I was aware of all my options and patiently showed me a number of units so I could make an informed decision. Best thing here is all units are drive up. Carolyn read more

Me and my wife Irina just have rented out a storage unit size 6 by 10 at this property. We maid a reservation online at very good promotional price. Came at 4 pm as scheduled, Veronica helped us out right away. We took a look at the storage we requested, but it had some problems with a lock and it was the only one on promo. But Veronica took care of us and figured out everything with her manager through the phone. So we even got little bit bigger one but the same price as we reserved online. Perfect customer service, very friendly! Keep in mind there is no AC on this property, all units are located outside. Due to this it is kinda hot temperature inside the storage unit. read more

The customer service is amazing! They show you the storage unit you will be getting before you do the paperwork; every place should do this. The facility is very easy to navigate through and you need to put your code in upon entering and your departure. read more

Don't do it. It's really a big scam.the only way to possibly come out on top is to pay for a year or more at the rate you first sign up with (if they let you). Otherwise they will eventually raise the price by claiming they are "following the market value." If you sign up for auto pay they sneak the raises on you. They send you an email but why look at it when you know the bill is being paid? The email heading is the same as all the other emails that let you know your bill will be processing. In other words: They don't put a heading on the email saying a price increase is going to take effect. This place also charges extra for insurance and has little to no security. The gate has malfunctioned on me twice leaving me and others stranded inside in the early hours. The "live on site" manager was no where to be found. It took hours to have someone come and open the gate. If your belongs are not boxed or wrapped your stuff will constantly have a coat of dust. Avoid this place in particular - find another one and pay attention to what they are saying. In addition they wanted to charge me an extra month because I didn't make their business hour cut-off time when I moved out. Which I had no idea about because the girl behind the counter had no clue or didn't care enough to tell me about it. Anyone giving this place 5 stars hasn't had a price hike yet or if they have maybe they just don't care. read more

The staff were always so helpful. Liz was the best. We had a special request and she took it to her district manager and got it done. We are very grateful for her going the extra mile that she really didn't have to do. read more

What a pleasant experience!!! From first speaking with Karla at another location (didn't have a drive-up storage unit the size we needed), to working with Maria and Irma to find the right unit for our needs, the experience was terrific!! Each of these individuals were super professional, personable, and helpful. We couldn't have asked for a better experience. HIGHLY RECOMMEND!!!! read more

They are having problems with break-ins. I live in the area and their security system goes off a few times a week. And it's not around 9pm for it to be a customer leaving to late. It's like 2 or 4 in the morning. Staff is just ok. They will be nice to you one min and short with you the next. I have on more then one occasions went to my unit and someone was propping the door open so they could come and go. Many customers have 2 locks on there units just to make sure their stuff is Secure. I don't feel safe leaving my stuff there anymore, will be moving it just as soon as I can manage. read more

Brandon was great. Give him a raise. Most helpful worker I've ever met. I would hire him in a minute. 23048.

THESE PEOPLE STEAL YOUR MONEY!!!!!!! I never write reviews but I felt compelled to warn people. I JUST found out last minute that I can move into a new house. I JUST found out that I will be able to move my things out of storage. I will be vacating the unit within the 15 days that is in their policy to be eligible for a pro-rated payment. However, Public Storage already took the money out of my account for the WHOLE month of December. When I called to tell them I will just need to pay for only the first 10 days and will need a partial refund, they told me that they don't do pro-rated or full refunds and that units are rented on a month to month basis. FALSE. In their policy it clearly states you have up to 15 days to be able to get pro-rated amounts. How can they expect people to not have to move their things out on a random day in the month and not the last day?? They REFUSED to give me the partial refund. Yet, after I move out, they can rent it out and make double payment on the same unit. It's getting close to the holidays and my bank account is super tight. They are stealing money. STEALING. I know they can refund money. They just don't want to do it. Save yourself and just don't pay for the unit and just deal with the $20 late fee. It will saves you loads of money. read more

Robert B. In any business no matter how good the product or service is the people that work there can make or break a business with there attitude. Jimmy and Irma along with the others here are fantastic and they are knowledgeable about the facilities. They make you feel welcome and are willing to answer questions and help the customers. I appreciated there professionalism. Check them out first if you need storage and thank you! read more

Worst experience ever!!! I had been paying monthly to store things that I couldn't fit into my new apartment. I went to check in on my belongings after a few months and found the lock broken into. When I walked into the unit it was obvious that my things had been rummaged through. Some of my remaining furniture was even damaged. I immediately told the desk lady, who seemed rude and indifferent, after some back and forth she eventually gave me the district manager's number. I called the district manager, Tom Dickens, multiple times and still haven't received a call back. Stay away!!! read more

Irma is amazing!! She hooked us up quickly with exactly what the website promised. With a hand guided tour of the facility and our unit, I don't know WHY we didn't start here! Do it!!! read more

I think the workers are very nice but the company sucks. I started last year paying $72 with a $15 late fee. They raised the rate to $83 and then I found out they charged me a $69 late fee going up almost 350% what the X*&^%^.... I am going to have to move my things on principle alone. I am furious. read more

Tania was a helpful person help me a lot with the space giving me a options thank you very Tania

Irma and Robert were awesome. The Customer service was on point. Very happy so far!

Came by to rent a space today to put some of my extra stuff I have around the house. I was greeted by their employee Irma who was super knowledgeable and friends. Great customer service. The space was nice and big. I just hoped it was a little longer but I will make it work. Irma at the office provided great customer service. I will definitely return for future storage needs. read more