I was very pleasantly surprised yesterday with the experience I had with Public Storage on Walker St. in Ventura, CA. It began with the deal Public Storage offers on their website to you if you commit online to a unit. They take 15% off your monthly rent for as long as you keep the unit, if you sign up online instead of waiting until you go to the facility. It is so much easier to do it that way, besides all the money you save! After you get there and check the unit out to make sure you like it, all you have to do is initial a few spots, sign and you are all done. Irene in the front office is amazing. She is super sweet, and has every answer to any question you can come up with regarding your new storage unit. She even bypassed some of her scheduled lunch time to make sure I was completely happy, and all bases were covered. She is smart and pleasant. I feel my things will be well guarded with Irene in charge. The rates were much less than I expected, even with the purchase of mandatory insurance, which is a monthly fee of a minimum of $9.00 up to $24.00 a month depending on the value of your possessions. I think mandatory insurance is a fantastic idea, as I have been a victim of theft and vandalism at a previous storage facility in Ventura, only to find out after the crime was committed that I was not covered by any insurance, which I believed was included in the monthly fees. The unit is easily accessible and they are open every single day until 9 pm. I am very happy with my choice! read more

Received a surprise $65 increase in my monthly bill when autopay went through. No letter in advance letting me know of a rate increase. No email. No phone call. When I authorize an autopay, it's for the amount I EXPECT. This is an unacceptable business practice but I guess they think they can get away with it because of the high switching cost to go somewhere else. Oh and did I mention the rodent infestation? Yeah that's been fun to deal with. Mouse crap everywhere and the critters chew up your belongings as well. I strongly advise you seek a storage unit elsewhere. read more

Mark is the MAN! Awesome guy with great customer service and a great attitude! The way he was thorough and helpful to me in this whole process made it easier. read more

I usually use public storage in Santa Barbara but had to use Ventura as there were no available units in Santa Barbara. Employees were friendly, it was much more affordable and the interior of the storage unit itself was lined and appeared to be much newer than the SB locations. After 2 months of using my unit, I visited only to find that rats were able to gain access and everything was covered in rat feces, urine and items had been destroyed. The insurance they sell when you rent your unit only covers $250.00 in damages due to rodents. Although the employee was sympathetic and seemed very surprised to see the damage that occurred over 2 months, my items are ruined and what isn't, needs to be thoroughly steam cleaned. I'm both very disappointed and disgusted. I did notice rat traps outside the units but assumed the actual units would be rat free. I have not had this issue in Santa Barbara so not sure what the difference is, but no rats is a no brainer for me. I immediately canceled my rental unit and will not store here again. Just beware and store items you don't mind rats enjoying. read more

Michael did a, great job in assisting me and answering my questions. Very kind and friendly.

The Ventura location has great customer service . Irene was super helpful and very knowledgeable ! Once you rent your storage unit you get access to a useful app as well . im really happy I chose to get a storage unit here . read more

Found this location via the toll free number as I needed storage for my college student. Setting up an account online was quick and simple. When I arrived at the location, I was greeted by Irene. She explained the process, answered additional questions I had, and helped me locate the unit. I was able to schedule check out online 3 months later without any issues and when I arrived at the facility, everything was as expected. read more

Public storage has had to jump over a lot of hurdles With the rain, and they have offered to move all my stuff during the flood. They have been very accommodating. I have had to stay extra hours to re. Secure my things to prevent them from getting wet. And they have been very Understanding in letting me stay the extra time Needed to protect my things.. So thank you public storage. I appreciate you and your kindness. And understanding in the detrimental weather we are going through this year. Many thanks, Michelle C. :) PĹ.S. Special, thank you to Irene, who has always gone above and beyond and her staff at the public storage off of walker street in Ventura read more

I highly recommend this public storage in Ventura all because of the friendly and fast action on manager and staff specifically Irene the manager she is a gem.Helped me with ease and assurance in very quick fast manner. Thank you guys.5thumbs up read more

We've all heard the saying that "gratitude is a virtue", right? Well, I'm grateful that our housing, food, and so many other expenses haven't increased as dramatically as has the cost of renting a Public Storage 5'x10' storage unit. Our space of 7 years has risen in price from $66 to $145 per month, a 120% increase. I thought that California gas prices might be equally as inflationary, but Google informs me that's not the case. When it comes to year over year price increases, it seems that Public Storage has a profitable plan. Fun fact: Since 2010, the stock price has increased from approximately $50 to $250 per share. read more

When I called for a storage spot I told the employee I was on my way . when I arrived I was greeted by a rushed, stressful and badmouth kids telling me I showed up to late. This is not how you greet a potential customer. I asked him if there was a light in the storage and he said yes , let's talk about that. This place is terrible I have a 30 foot storage unit now with one lightbulb and I can't see anything in it. the staff won't help me out at all. If you decide to store anything at this place make sure your stuff is secure because the walls aren't very thick and there is many openings at the top. No lights so bring a flashlight. Especially for all the ants and spiders. Now we have to talk about the insect problems and spiders and ants that they don't do anything about. I have motorcycles in my storage there is no reason for ants roaches and spiders to be in here they should be spraying the whole place. The employees don't care. The employees are rude and pretend to listen to you and do that thing saying I know I know I know when you talk to them . I guess what do they care , they just work here right?? I would strongly recommend staying away. Other storage tenants will always block you in and nobody does anything about it . Very inconvenient to have your unit blocked the one time a month you stop by. The employees being miserable doesn't help and they don't enjoy their job at all . read more

The facility itself is ok. The company however, is not. Public Storage will bring you in at a low rate, but because you have to sign a contract stating they can raise your rates at anytime, corporate will take full advantage of that. My rates climbed over 76% in 9 months. I'm now paying $159 dollars a month MORE than 9 months ago and will be looking for an alternative, more customer service oriented company to do business with. Again, nothing against the owners of this location as they state they have no control over corporate's rate orders? Would recommend using another storage facility and stay away from Public Storage. read more

Danny is outstanding! He helped me big time in securing a 5x5 unit close by by 10x5 unit so I can transition from a big to a small unit seamlessly. Danny understood what I needed, he remembered me and let me know as soon as a nearby unit was available. He went above and beyond duty to assist me in getting this unit close by which will save me from lifting heavy boxes and hauling them far away. Highly recommend this PS Storage facility and high marks on customer service for Danny who is very friendly and very thoughtful. Can't praise him enough. read more

He I've been renting a unit here for a couple months and ad it's a pretty nice place, but wat makes it better is one the staff members named Irene. She's the best, she made moving in very easy and fast, the last storage unit I had it took almost a half hour to finish but Irene finished the whole thing in under 10 min. You guys should give her a raise or something read more

Public Storage in Emeryville is the place to store your goods. The manager Amelia and her team never disappoint. The facility is well designed and easily accessible. Stored here for over six years and always found the team friendly and helpful. read more

I've never been more scammed and deceived then by U Hall. A 29.99 daily use to a over a 200.97 bill charged to my credit card. Bring an attorney if you want to rent from U Hall. Also have a smart phone and download an app to return your vehicle. Also bring someone who's is very computer savvy. App is very difficult especially for elderly customers. Taking advantage of customers who are Not computer savvy. Charging customers, especially elderly customers with over Charging them, then trying to ask for explanation of over charges. Not caring at all for customers. Customers please beware. read more

You can't ask for anything more, great facility, well maintained, friendly and helpful manager, totally privacy, clean and secure facility, I had an issue with the staff first day moving in but addressed it to the manager and quickly took care of it, next day the staff show up nice and respectful didn't make it awkward or anything, they welcome your business, all other staff happy see to enjoy their work. Definitely recommend this location read more

I was greeted with what I felt like a big smile underneath that mask. Thanks to Irene for helping figure out what size unit to go with. So professional and clean environment. read more

This location has attempted to defraud me twice now. The first time, I rented my space and showed up on move in day. I was unable to get in as instructed and the office was closed even though it was supposed to be open. I went the next day and the day after and still the office was closed with no explanation. When I finally went to an open office, I said I wanted to be refunded for the three days I was unable to access my unit. He said it was a monthly charge and it wouldn't make a difference and gave some long excuse and then what do you know, the next billing cycle I have three prorated days billed on there. Now, I logged in and made my last monthly payment on their app on Monday. Today I woke up to an email with a late fee and noticed they never processed the payment. Today, I called and a very rude woman named Irene refused to remove the late charge. She tried to lie to me and give me a customer service number when I asked for her supervisor's number. I've wasted probably an hour today trying to remove a $22 charge but I'll waste a lot more because these people are criminals. Public Storage customer service has been a joke to navigate too, apparently I have to wait 24-48 hours to even speak to someone that has the authority to remove the charge. read more

I ordered unit all online, very easy, called with any questions and they were always friendly and helpful. My paperwork and lock were waiting for me when I opened my unit. Super easy and fast. read more

This is a clean, secure storage facility with friendly, helpful, professional staff. You provide your own lock and can use your own insurance coverage (I use AAA, very inexpensive to add coverage for stored items, and for more than the $5000 limit for the insurance PS offers). Lots of units available. Hours are somewhat restricted (6a - 6p M-F, 6a - 5p Sat & Sun) I don't particularly like having to get out of my vehicle to put in the gate code for both entering and leaving, but that's only a minor annoyance. Very impressed so far. read more

Wonderfully helpful. Signing up was very easy. The facility is clean. Staff, first rate. I'm so pleased I found this Storage unit

This probably one of the best storage locations I have dealt with. Due to my job I relocate quite often so therefor I always end up using temp. Storage I came across PS due to a TV commercial. I yelped it and found this one on Walker which is near by and right of the 101. I called it and Irene was able to find me a unit i came in the next day and everything was a done deal. Thanks for the TV and thank you Irene now I have a place for my personals until I get back. read more

Public Storage - Everything you need to pack - Self Storage Near Me - Ventura, California

Horrible. They tell you that the first months rent is $25 when in reality it's $57 with a lock that you have to buy since they don't tell you to bring one and insurance you have to pay for. Will never use them again. Ever ever ever again and the dude here with a green beanie is not helpful. False advertisement all around read more

I like this location because of its U-shape and all one floor access HOWEVER don't be fooled by the bait-and switch tactics. For those who don't already know this: it is illegal to force you to insure through either their own insurer OR even carry your own insurance (read the fine print) AND you do NOT have to purchase a lock from them. So if you're wondering why the $1 "moves you in" becomes $60 or more, there you have it. Clearly the too-nice employees are incentivized or rewarded to con you into these practices and imply that you can't rent if you don't but it's a scam. Know your rights and save yourself some $$$. FYI, same tactics are used at ALL Public Storage facilities. They should brace themselves for a class action lawsuit. read more

I have used Public Storage on and off for years - usually the one on McGrath but they did not have the drive space size that I needed this time, so I was lucky enough to find Irene at the Public Storage on Walker, who was incredibly helpful, getting me a bigger unit for a lower place and offering me a great deal on boxes, which I will pick up later. It is a smaller self-storage locale than McGrath, but all the units are drive-up, which is much easier than the indoor units at other sites. Terrific service and easy access! read more

The place is clean, and the hours aren't bad, although as a student it would be nice if the place was open later or earlier. I get about two to three hours outside of class to access my storage unit, which isn't a lot when your moving from a town a half hour away. I also don't like how they make you buy insurance, although if you are covered by your renter's or homeowner's insurance and can provide documentation they will waive that fee. Just know you are looking at an extra ten bucks a month for that. I really can't complain though, it meets all my needs and is one of the cheapest storage places in the county. read more

I went to another storage facility close by. The manager was nuts! I went here and the customer service was wonderful! It was quick and easy and the property manager was delightful. We had a nice conversation. I am so happy the other facility did not work out. The location is odd, but it is well worth it to have such good people to work with. Thank you! read more

I had an amazing experience both during all my telephone inquires and my in-person visit. The woman on the phone was so kind and patient. Very helpful too! They usually offer lots of good deals, so make sure you ask about those. read more

I just started renting a space here, and I've been really pleased so far. I started the process online, got a confirmation call very quickly, and was easily able to change my move in date when I needed to. On arrival, Irene was really helpful, explained everything simply, and even gave us a couple of drinks... It was an exhausting moving day! The unit was very clean, as is the rest of the property. So far, so good! read more

Keith is great. He has gone above and beyond to help me clear up a billing issue that otherwise lagged for weeks. The facility is always clean and easily accessible. I would recommend this place to anyone with long or short term storage needs. read more

This probably one of the best storage locations I have dealt with. I put my house for sale and I had to get rid of some of my junk so I can have a presentable house for potential buyers my realtor recommended this storage place, I went online and saw the reviews. I then went in on a busy Saturday afternoon and Irene was there to assist me after a few questions she was able got find me the right storage unit. Thanks for the help. read more

Keith is very helpful. Moving was a hassle but he made it so much easier. Great customer service as well!

I have to say I was impressed by the customer service I received from Irene. She was very professional helpful and very knowledgeable about the storage units and what supplies best fit my needs. I will definitely use this facility again if needed. I have also recommended this facility to friends and family. If you're looking to be treated with respect and understanding this is the place and cross your fingers Irene is there to help you. read more

I had a good experience at public storage , Irene was very polite and extremely helpful in answering any questions regarding the storage . The unit is very clean and seems like a safe place . Highly recommend this pace ! read more

Irene is great! Definitely recommend this Public Storage if your local . She helped me with what what I needed and answered all my questions. I greatly appreciate the staff! read more

Rented a couple of units at this site and had a guy named Keith help me when I arrived to take the units. I had simply reserved them online about a week earlier which was quick and simple. I got a follow up call from the manager Irene and she was friendly and answered my questions. Keith was professional and knowledgeable and had me set up to go quickly when I arrived. He first walked me through the units and then went through the paperwork explaining everything along the way and made me feel very comfortable. He did not rush through the process, he was just really good at doing it. I was very impressed with Keith and the storage facility looked great as well. Highly recommend. read more

Keith is the man!! Keith waited while I sat in traffic over an hour past closing. This man is dedicated and showed me professional service, making my experience with public storage go very smoothly. I find it unbelievable a man had that sort of patience in this day and age. It goes a long way! Good stuff Keith! read more

Irene was super helpful. She's very sweet and outgoing. Facility is right off the freeway. Highly recommend this place ,units are very clean and she also mention they have a new alarm system which I feel safe having my belongings there. Thanks again Irene . Here's the review I promised you . read more

I have been renting at the Walker Street location for a year now. I am rating my experience five stars for five reasons. 1. The location is fantastic. This complex is conveniently located right off Highway 101 and is within 10 minutes from any location in Ventura. 2. The the complex is safe and secure. I have never had any issues, the tennants are respectful and there have been no issues or concerns in this area. 3. The size. The complex is small and not maze like or vertical. It is very easy to load and unload into the single floor, mostly car accessible lockers. 4. The price. The prices are competitive and average for the area. But the free first month and aforementioned reasons make it more than worth the price. 5 the staff. The staff Irene and Joey are amazing. They are very personable, communicative and are extremely helpful and accomidating when I have any questions or concerns. There are plenty of choices for storage in Ventura yet compared to all the other places this one is the best bang for your buck hands down. read more