Overpriced and dirty. Half the stuff here doesn't work. Had a huge load ready to go up the elevator well. Elevator didn't work so it was annoying to walk around and then navigate through the hallways to find my unit from the complete other side. Can't wait to get rid of this storage unit. read more

Do not rent from public storage I understand the first month promo rate cut but after they lock you in the raise the rate several times every few months This particular location almost never had an attendant available and elevators were frequently out of order and you had to take a far elevator to access the second floor mice droppings were common which I didn't notice initially management is terrible this is not where you want to store any of your items not reasonable pricing over all poor quality of service read more

I had a nice interaction with a staff member named Danny (2618). Very helpful and courteous. I appreciated his assistance.

Horrible place to rent, make sure to keep the unit until end of month, or else they keep your money

People beware they increase not by $5 or $10 or $20 they do it by $75 increase And they could get away with this And that's just sad someone needs to look into this or a class action lawsuit would be nice Remember they do everything to get you in the door then that's when they hit you with increase, increase, increase, increase, increase increase increase, increase $$$$ & I would not recommend a friend read more

Gabriella was absolutely amazing. her customer service was top tier! She needs a raise asap!

We used public storage a couple of years ago and I just came across the review card they gave us while cleaning out some old paperwork. An employee named Keith (not sure if he still works there) was very friendly and made the moving process so much easier, as we had never used a storage unit before. We needed a place to store our furniture in between moves, and everything was explained to us in detail & the storage unit was a perfect size for our things. You do have to bring/purchase your own lock, I believe ours was fairly cheap (Lowe's or 99c store) but you can pick a higher quality lock for extra security. We got the first month's rent free and only paid an additional month or two. We will definitely be back if we need another storage unit in the future! read more

Public Storage - Inside storage unit, halfway done moving out! - Self Storage Near Me - Ventura, California

Manny there was great! Professional and very knowledgeable. Very clean and easy to get in the storage unit. Set up my phone for easier access. I grateful and thankful to you Manny and public storage read more

This place is the worst My stored vehicle was damaged more than twice. Staff are bad. Price was raised after 6 months. Took no responsibility for the damage. Security is a joke. read more

Public scamming. Before renting here, you should understand that this money hungry business is just trying to profit off its customers! If you want to close out your account early, they offer NO prorated rate to leave (even if you're leaving on the first of the month!!) while pressuring their potential clients into signing their lease prior to their initial start date. Keep in mind, any other public storage will accommodate their customers with prorated rates but not this one. Also, the property manager is incompetent, rude, and terrible explaining the business's shady dealings. The man doesn't even call before unexpectedly closing my account. I would never rent from this place again and I would hope others look for storage space renting elsewhere. read more

First time using a storage unit and it was such a breeze! Went in person so see the layout of the space I reserved and the guy helping me was super informative and easy to work with! HIGHLY recommend using this location! read more

I don't normally do reviews but this one was so easy I thought I had to . The only reason I didn't give 5 stars is because I didn't get the dollar for the 1st month anyway loved it. Contactless everything went smooth and everything I did from my phone, great! read more

I would have written this review with negative stars if I could've posted it that way. This facility is not worth the time, the headache, and the chip on one of the employees (Manny)shoulders. They are combative, difficult, rude, eavesdrop, and have the worst customer service you'll have the misfortune of experiencing. Initially when I was looking for a storage unit, my friend and I met the property employees separately. I went twice before renting a space. On each occasion I was told that a unit of a certain size had only 1 left in the whole complex, as intimated by both Joey and Manny. However, what the two failed to do was get their 'hard pitch' sell to match. They each showed me a different unit on different floors and proceeded to tell me it was the last one left. I called Manny out on this fib and his reply was this, "I meant the only one left on that floor." It didn't seem like that's what he was saying at the time. Since that interaction, Manny and his team have been diligent in tracking everything we did. They pressed hard to make whatever we did an infraction. So they are giving us a hard time and they are doing their job, but here is where it becomes biased and unfair, I've noticed every other tenant breaking the same rules with no charge. This place needs to be ran by adults and it's not a wonder why the whole place is subpar. Their district manager has no presence. Not one returned phone call from him. My next call will be to the regional manager. If you want to be harassed, lied to, and you like to play childish games then this is the best place to store your belongings. read more

Public Storage - The worst Public Storage ever. - Self Storage Near Me - Ventura, California

Horrible . They have terrible customer service . After having storage unit for over 5 years they raise rent from 78 to 198 and have restrictions on access . The elevator breaks down a lot and the grounds are filthy . I would not recommend this facility read more

This is one of the worst storages I have ever had. They enticed me to move in through a great $70 for a 10x10 unit sale but then just a couple of months later, the rent went up to $109. I was willing to pay $70 for this unit, even at it's condition, but did not feel it was worth $109. The unit has very flimsy wooden walls and floors, has no light in the unit, has termites, bugs, spiders and rodents that left droppings all over my items. When I brought home the items, I also brought ants that got inside of my home. Do they exterminate this location? I understand it is storage, but I have been in storages in Oxnard and other states that are nothing like this one. They are VERY quick to call all numbers possible and email when something is wrong with the autopay and they can't get their payment on time. When I called to move out, their manager MANNY was very rude and sarcastic with me. On Public Storage's website they state, "We Care - Our Goal: To ensure 100% customer satisfaction.Your business is important to us. Helpful agents are available at any Public Storage location by phone, email, or US Mail for your convenience" but unfortunately at this Ventura location that is not the case. I will never store my belongings at a Public Storage, especially this location regardless on whether they have a great price. The experience has been the worst that I ever had and their customer satisfaction, in my opinion, is horrible. I called the main customer service and I certainly hope that the region manager will indeed speak to this manager. read more

The worst experience! I rented two units in early 2017 without incident. Since the time of storage, I had not been back to the facility (we live out of state). In October of 2018, I arrived to move my belongings only to discover that my unit had been burglarized. I notified the onsite manager immediately, who visually inspected the unit and confirmed. He later admitted that mine, and three others had been targeted "some time ago". but no police report had been filed. I asked him why I was not contacted and he could not answer. A Ventura County Sheriff deputy responded and during the initial investigation, the onsite manager gave him the exact date of the crime (October of the previous year!). The manager continued by informing the officer that the criminals removed the drywall in an elevator walkway gaining access to all four units. In my unit alone, they rummaged through over 30 boxes, vandalizing as they went, and ultimately stealing a great deal of valuable items. Furthermore due to the condition of my property, I was forced to rent an additional POD at a cost of over 3k. The officer continued his investigation and discovered that not only had there been a police report filed, there were multiple complaints of lost property at that facility. The onsite manager became very helpful from that point forward. I contacted the company, who refuses to accept responsibility and claims it is not covered by the insurance that they forced upon me (insurance company owned by Public Storage). The customer service rep was rude and finally gave me a supervisor's number which was out of service. Forwarding the matter to our attorneys but beware, Public Storage is not safe; their insurance is fraudulent; and the customer service is non-responsive. read more

I had a wonderful experience with this facility! Joey was amazing and professional. His attention to detail with the check in made it effortless.I would absolutely recommend this facility to anyone in the Oxnard or Ventura area ! Public storage has always been my choice, some are way better than others , This one is the Best. read more

Great staff and very well maintained facilities. Highly recommended using their facilities. Competitive rates for the area

I have to say that Manny was absolutely wonderful. He helped me and the movers save so much time because we got lost‍ He went above and beyond. As a manger, it is difficult to find employees that are as dedicated as he was. And he was very respectful. I will definitely suggest your facilities to those looking for storage. Thank you Manny. Renée.. the location is the 6345 Ventura Blvd. Public Storage is the way to go read more

The front desk associate is the only reason for the stars. Otherwise - DO NOT WASTE your money on this place. There was someone that broke into the unit back in August as per the Ventura Police Department and the storage facility did not inform us. Also, one of our items was stolen, and their insurance didn't cover it... Good riddance. read more

They made me pay for storage insurance and I said I had homeowners insurance so they said to take a copy of my homeowners insurance to a local Public Storage and they would verify that I had insurance coverage and remove the insurance from my account. I live in Las Vegas and when I went to a Public Storage they said that they never charged for insurance if a person said they had homeowners insurance. They also said that they could not remove the insurance. I called Orange Door Storage Insurance Program and they said that I could cancel the insurance on the internet. This looks like a scam to me, charging $11/month for insurance that you do not need. Beware if you go here, take a copy of your homeowners insurance policy. read more

I was with them for 4 years. Good customer service. Dollys provided near the front gate. No break-ins. No bug infestations. Some dust but not anything out of the ordinary. All in all a good company to use. read more

We are paying the same monthly amount for our storage unit on the second floor. However, the elevator closest to our unit has been out for months and months. read more

Ya, ya, ya...we all hate moving or going through our belongings and getting a storage unit. It is stressful, physically painful and seriously, no one wants to do it. Well this pace makes a grudging situation so much easier to handle. I needed to find a unit to store my whole house of stuff for a few months before my place is ready up north and my experience here wanted me to write this 5 star review. It is at a great location but even better, is the service. Went online and scheduled my move in date and the site manager, Kevin/Keith ?? (so sorry for forgetting) actually called and followed up with me :) When I arrived he not only had his shit together, knew what he was talking about, and gave me all the answers to all of my questions, but was he just outright caring. Something that you don't see these days!! I really felt like all my belongings were in great hands. There was no duck tape to hold the carts together, no trash lying on the ground, bathrooms were even super clean. It is really an exceptional Public Storage! I would recommend this one to anybody. So if you can not get a unit, it is because they are going above and beyond the call of service and if you are lucky, another one may pop up. read more

I was in need of a storage unit. As soon as I arrived to the front office I was able to notice the employee smiling. Process was fast and easy. It was my first time getting a storage unit and I'm glad I had this experience with this location. LIFE IS GOOD read more

Joey at this location was helpful in finding me a unit. I had made a reservation at another location and had a move in date. Well by the time we were ready to move in they had given it away. We were really in a bind as we had a truck coming from Arizona filled with furniture and needed to have a specific size unit with climate control, When I called the original location where we had the reservation they basically were no help at all. It didn't matter that I had a reservation and keep updating them regarding the status of our move in. I was calling all the locations trying to get a replacement unit. I called this location and told Joey my dilemma and he made some phone calls on my behalf found me a unit and they honored my online price. Great customer service!! i wish they had a unit available at this location! read more

Jodi was extremely helpful and informative when we went in to rent a storage unit. She answered all of our questions and helped us to find the best unit for our needs. We wouldn't go any where else. read more

I just opened a storage unit here and in two weeks my unit got robbed. We filed a claim with insurance and because it was tampered with and not cut with bolt cutters they wouldn't cover anything!! Don't be a fool and store your belongings here, when I called to let them know what had happened it was like they didn't care in the slightest. I am currently having to go through the court system to get some sort of refund or anyone to put any sort of effort into finding my stuff. Such a ridiculous scam! Don't store your stuff here! read more

We just opened a storage unit and in one month my unit got robbed. We filed a claim and that was two months ago we used there Insurance and still have not heard back we asked for a refund because it was only one month they have not refunded our money. Every time we contact them we just get the runaround. Beware this place claims to be safe but it is not! I recommend you shop around if I could give negative stars I would they don't even deserve one star! We felt that we were sold a bill of goods even after the police report and when they looked into it there were about 6 units total that got broken in to public storage you should be a shamed of your selves that you treat your customers like this. read more

Anna and Jodi are so great at this facility!! Kind, informative and friendly!! We have been using this PS storage since we relocated from Washington, it's a great facility with great employees 5 stars for sure!!! read more

After reserving and establishing my storage unit/account online, I walked in to sign the paperwork and was told that I was required to purchase their insurance for $9.00/month on Nov. 1st, 2012. I told Anna that I currently have renter's insurance and that should suffice. She told me that it did not matter and that I must purchase their coverage, okay then. 7 months and 20 days later I walked in to turn in a change of address form and inquire about a rate increase. A lady next to me was finalizing her new unit and said she had homeowner's insurance and did not need to purchase theirs. I then asked if this is a new policy change. I was told "no" by a different employee. I just had to date, sign and print my name on a form. I explained that I was told that I was required to purchase their insurance after explaining that I had coverage that would protect offsite storage units. I said "I was given misinformation." "There was a misunderstanding." I was told by Anna's co-worker...as she turned her back and walked away. I have emailed corporate and my brother has a Public Storage unit about a mile away and he told me that they asked him to provide proof of renter's insurance and they could waive the insurance coverage/fees. So yeah, that's my story...I'm looking elsewhere. read more

This has been such a great experience for me! I went into the office devastated because I'm being evicted from my residence and not sure where I will be going. The manager was so sweet and caring. She explained all of my options and pricing and was so passionate with me. I walked out feeling so much better about my situation. Public Storage you have got my five star rating because I can tell you don't just hire anyone, you hire passionate caring individuals. I can only hope that finding housing for me and my two children will be this easy!! I can't thank you enough for being such a sweetheart at such a rough time! read more

This place is dog shit . The 1 dollar first month deals are lies by the time they get done selling you insurance and the $20 lock you can get anywhere else for 4 bucks . Manny at the front desk is a complete asshole not once every time . Complained to the property manger as well as district manger ... got absolutely nowhere not even a apology . Day one moving in had a rack stolen while unloading . After complianing about MANNY's poor behavior already he now continues to call my cell phone at least once a week to constantly remind me the payment yet hasn't been made . I advise him the same thing every time . Payment will be made in the very last day because I'm completely dissatisfied and that all I can do is pay late . Literally word for word tell him every time the same thing payment will be made last day of month . He calls today 31 to ask " I just wanna make sure we are still on for today " I reply yes can I pay now over the phone he's say " sorry I'll have to call you back " 4 hours later still haven't heard back from him . This place is a ongoing JOKE . Defiantly avoid at all costs. Not even if it's free . read more

Anna & Jodi were awesome. Extremely thorough and the process was actually pleasant and relaxing. I am new in town so Anna had some great options to go sight seeing. I rented out a small space and it is so easy to access. At first I thought it would be a pain to have to go inside and up the elevator to get to my small storage space but nope its no problem. I love that the location of the storage units is right off the highway. This Public Storage is convenient and no hassle. I also got a great deal on my unit. I am pleased! read more

5 star rating to 3 star rating to ??? rating 5 stars (Mar 2015) - Very clean property. I was most impressed by the manager - she was very efficient, pleasant and welcoming. EXPENSIVE LESSON LEARNED: ****PROVIDE NOTICE and MOVE OUT ON THE LAST DAY OF THE MONTH.**** Changing our rating to 3 stars (6/6/2015) - We rented 2 units back in March. Yesterday (the 5th), we provided notice that we will be vacating one of the units. PRO: I really liked the fact that only a two day notice is required (orally or in writing) to terminate tenancy. PRO: We liked their automatic payment program and the payment for June was sent and received. Convenient and ensures timely payments. Upon renting the unit, it was conveniently set up for us. CON: We expected to be refunded the pro-rated rent for 23 days but we were told that since we were autopay and payment was rec'd, they could not refund the pro-rated rent. CON: Mistake - We let them set up our autopay which was set up to withdraw on the first of the month. We should have set it up ourselves or changed it to withdraw later.. like the 5th (late charge is after the 10th). If you want to move out at the end of the month; it is hard to stop that last payment if payment is set up to be rec'd on the first. OUR RESPONSE TO NOT GETTING a PRO-RATED refund. We went home and read our contract and WHAT WE DID NOT REALIZE was that our contract paragraph 2 reads: "Occupant shall not be entitled to a refund of a pro rata portion of the Rent for the month in which the termination occurs." I guess it did not matter if we were on autopay or not; pro-rated rent will not be refunded. We will be changing the payment method and day for payment withdrawals from the first to a later date for our other unit (e.g. not use their autopay program) ***Jury is out on leaving 3 star rating or moving it back up to 5 stars. We were told that our request for a a pro-rated refund would be elevated to the District Manager. Let's see what s/he decides. If we get our refund, we will elevate our rating back to 5 stars. We are keeping our fingers crossed. LESSONs LEARNED: - PROVIDE NOTICE and MOVE OUT ON THE LAST DAY OF THE MONTH. - Use Bank Bill pay vs Public Storage autopay. - Don't set up bill pay so that it comes out on the 1st of the month. read more

This is the best deal in town I found and Jodi Woolwine is the best! Great customer service

I've been to many Storages but this one I have to say has been the best yet, Jody was so nice and her customer service and people skills are by far the best I wish everyone have the customer service skills that this woman had the company is lucky to have her as an employee. I would recommend this storage over any in the Ventura County just because the customer service alone is excellent and the units are clean and safe. read more

My friend and I had a 10 X 10 storage unit at the public storage on Ventura Blvd in Ventura and decided to down size to a 5 X 5 unit Anna and Jodi made it a quick and easy process, we were in and out of there in less time than I thought we would be THANK YOU SOOOOOOOOOOOOOOOOOO MUCH ANNA and JODI you both ROCK!!!!!!!!!!!!!!!!!!! read more

The friendly and helpful ladies in the office - Anna and Annette - made signing up for a small storage space relatively painless. After I signed up, I found out one of my friends had his space there broken into last summer - someone hit a bunch of units looking for electronics. Kind of disturbing to hear, but I haven't had any problems so far... read more

Helpful and knowledgeable staff. These are the people you need to come and talk to when you have storage needs. Facility is well kept, and I've never had issues with you so public storage. read more