As soon as I loaded my unit the next month I got a letter in the mail that my price is going to more then double. I called and complained they took me back to the first price. A few months later I received another letter in the mail with the same more then double increase in rent. Called again and they said sorry can't do anything about it. Dont rent here they will double your rate after you do all the work to load up your unit. read more

Our unit got infested with rats and we only store clothes and furniture there. We had to throw them all away which was about $1000 in damages. read more

This is a very convenient location, and the staff has usually been helpful. The facility is usually kept clean, and it feels safe overall. The drive up to your units on ground level is convenient compared to storage places that require elevators to reach units on different levels. The biggest concern is the large $$$ increases in rates that can occur, in order to match "market value" so If you get a great sign up rate, you can expect that your rate will increase dramatically. This time Eric was able to negotiate down my $60 rate increase. I appreciate his efforts. You do have to be proactive in order to keep your rates a bit more stable, even though there will be yearly (or more?) increases. read more

Prices are good considering the close distance to the Bay Area. Also the People who work here are very nice. Storages are clean.

Great customer service. They really care about what you need at the best cost. They made sure I understood the terms and gave me the best plan for what I needed at the best value. Definitely would use them again. read more

Made my out of state move easy with their excellent customer service and extremely fair and competitive prices!

after readiing the review below im glad i listened to my gut. the manager eric wanted to know the value of the contents and told me i had to have my own insurance. (and i do)...red flag. set up for theft. and he was extremely rude went to another place nearby. not only did they not ask content amount, but they have insurance and owner lives on premises. read more

If you have anything valuable please save yourself from renting here. Not only do the lockers get broken into but you can literally push them open with the locks still on and open them. It's absolutely ridiculous. Not only did mine get broken into twice but the cameras don't work most of the time or they are only live. Then when it's closing if you are inside the gates before the closing time then you can basically be in there for as long as you want. A lot of weird people like to hang out , watch you, even walk by to see what you are doing or bringing/taking. A lot of druggies so always be alert. Lastly they raise the rent when they feel like it. Even more then the listed price online or more then any storage companies in the area it's ridiculous. So please save your time , money and your valuables and go somewhere safe, with cameras where you know your things are safe. I got out thankfully but damage was already done and I will never get back everything that was taken or all the money I spent. Absolutely the worst place to rent from. read more

I've used Extra Space Storage the last 2 years and would highly recommend! The spaces were clean and the Bluetooth gate entry was a nice plus. Dominique was very helpful anytime I had any issues and she made my checkout super easy. Excellent customer service from her. I'll definitely be using them if I need any future storage needs. read more

I honestly had to update this review ..... like any customer I was indeed upset by the 40% price increase after being there just 2 months. Upon leaving I have to take the time to acknowledge the fact they are working with me . Irene ( I believe that was her name?) in the office is trying to help me leave with no additional cost even tho with all this rain it's taking me a couple extra days. I appreciate it so much when business' today show actual customer service to their patrons. It goes a mighty long way with me. So I am changing my rating because they put forth the effort to be of service to me in a kind manner and these days that means a lot to me.Nice comeback Extra Space Storage... I'm even considering getting my smaller unit here at the same facility instead of moving entirely. I think THAT speaks volumes... read more

I did enjoy the great customer service that David and Elaine provided while I was a customer at this extra space storage. I always felt like my belongings were safe while they were stored here. David was constantly overlooking the property and stayed on site a lot. The app was always easy to use and I would recommend this site. read more

Didn't need a storage unit anymore, so I just closed my account...easy process & a confirmation was emailed immediately completing our business. My experience was good in every way; friendly staff (Vickie manager,) clean facility, I always felt safe, the unit options are varied & they had exactly what I needed at a competitive price. read more

We did a little research on storage rental prior to going to Extra Space Storage and decided the first months rent would come in handy. The whole process was easy, Vicki the storage manager showed us our different options and had every option available, which was very important. Vicki was helpful and friendly. The place was clean and organized. The units were clean and no signs of pests. Easy access to the unit with 24 hour security. Highly recommend this place to store valuables. read more

I would highly recommend Extra Space Storage! The manager Eric was so friendly, knowledgeable and helpful-- his customer service was outstanding! The facility was close to my house, clean, safe and inexpensive. It was a great experience! read more

Great storage. I've a 5x5. Super nice efficient service from staff who smile and wave like friends. They keep it super clean and immediately deal with any situation that occurs. Great location to downtown with superb access. I feel my stuff is super safe and it's irreplaceable papers for my research. Long hours of access and onsite management. Better prices than most. Added bonus I love the neon green cheerful doors. read more

Extra Space Storage - View east from entrance. - Self Storage Near Me - Ventura, California

Had an easy transaction with extra space storage. I was able to do everything via phone. Quick and easy. Thanks to Daniel for all the help in getting set-up. read more

Vicki, the manager was sincerely nice to my mom and sister and couldn't have been more accommodating. It's cool to experience great customer service this day and age. I've had lots of storage room experiences a lot bad and some good but none that were this great and welcoming. On top of this, the prices are great but I'd pay more to have this experience. Thank you Vicki! read more

Great service from Vicki Nikki. Clean and affordable storage. Secure property. I do recommend this facility.

The people who manage the facility are what makes this facility a good deal. Sure, you can find cheaper storage, but David, Dominque and Sue have treated us like family. Always patient and accommodating, they have never failed to disappoint. They're worth their weight in precious metal. read more

I've been with them for over 5 years now and my rent has increased upwards of 200$. I pay almost $400 a month, there's rats and rat fecus everywhere in my unit, also rat urine, the light is motion detected but only stays on for 30 seconds at a time (I've times it) and in order to turn it back on I have to walk back into the hallway and towards the driveway (annoying to say the least, especially when ur in the middle of moving things around or putting things away. I've spoken to the front and the response I've gotten is "the electricity is old". They seem to gravitate towards me Everytime I'm there, they're doing "checks" it's crazy the amount of nosiness and rudeness that comes with it. I would not recommend this place to anyone. If I would've thought about more than just convenience I would've moved a long time ago.... There's tons of other MORE AFFORDABLE storage units in town. read more

Price is right. Place is clean. Convenient location. Vicky, at the office, very kind and helpful. Made it quick and easy for me. I really like the way this place is set up. read more

Fast, friendly service -Set the whole thing up over the phone in less than 5 minutes. They left a free lock inside the unit for me. I also noticed the facility is really clean & i felt safe. I rented the smallest available unit 5 X 5 so i did not get the first month free, other than that my experience was first rate! read more

We have used Extra Space storage during moving transitions and the staff is always responsive and professional!

The staff was awesome and closing out my unit was a snap. They really made things easy. The place was clean and the grounds tidy. If they were about 25% cheaper I would have given them 5 stars. read more

Super professional staff. Unit was easily accessible.

Extra Space Storage was really great and easy to work with to rent a storage unit; very friendly and accommodating. They will even pro-rate your final month's rent if you let them know your move out date in advance. And they reply and send you your documents right away. read more

The staff at this location has been so helpful! I would totally recommend storing your belongings here. Super clean too!!

This storage facility is clean and well-run. I highly recommend this location and would use again if necessary. Management and employees are top notch. read more

This place is top notch and Vicki, the manager, is super helpful. After much stress associated with a cross country move, she accommodated me greatly during the day of the move. She brought m supplies to the unit and gave me many rides to and from the unit. Units are spacious and clean. Vicki also had many encouraging words to pass onto me. read more

This is a great location, very clean and tidy, lots of security. David Mena, was SUPER helpful, very bubbly personality and made signing up effortless. I love when companies are up-to-date with technology and apps that make things like moving easier. This process was a breeze, thanks David. read more

Good people and a super clean and safe facility. I was injured during my move and was barely able to walk and hanging by a thread to my sanity. any to my surprise, my new home had unfinished open drywall when I arrived and I needed storage. I did my application online on Saturday late night. I still needed help and thank goodness for Dominique. She is ia young professional and top shelf quality in customer service and knowledge. We woke her up at the crack of dawn on her day off and tore her out of bed and she still had a kind and helpful attitude! read more

Great Management and customer service. They keep the property very clean and well maintained.

I really wanted to have a good experience renting a storage unit from them. They were courteous and professional in setting up but unfortunately there was a break in my storage unit. I found over $1000 of my property stolen from my unit and even found stolen property from another customer here in my storage unit. Thankfully their items was given to the police and hopefully recovered. Unfortunately for me, my items are still missing. The insurance company American Claims Management that supports this business denied my claim for lost property. I am currently in the middle of disputing this. If you google American Claims Management you will see the negative reviews they receive. I contacted the storage company and refused to do anything on their end. So disappointed in my experience so I want to offer my story as a caution. read more

If you need to store your belonging to the storage facility, you have to choose the RIGHT FACILITY like I did. This Extra Space Storage in this location is very CLEAN, SECURE facility has 24 hours video surveillance, an onsite manager, and electronic gate access. Very easy to drive up to access unit, which allowed me to pull my SUV next to unit to unload and load without hassle. Dominique is friendly, professional. She helped me during move out process and she will help you to find the storage solution for your needs. read more

My company has used Extra Space for the last few years and have had a great experience. The units are always clean and well-maintained and the staff are pleasant and helpful. We especially appreciate Ashley! read more

With all the drama ad set backs from this Covid19 not having a place to live has been a hassle. A good storage unit has been difficult to find. I came to Extra Space Storage. Was sad because no one was in the office but a sign said you could call for assistance. Vicky came right away and helped me out quickly n was so sweet. I recommend to anyone in need for storage. Come see Vicky!!!!!!! read more

In the past six months I have had to rely on your services in three different units. Not only is your establishment very well-maintained but the staff there is very friendly and I can always find them on site. Thank you for keeping everything so clean and organized. I completely trust your facility and feel safe using your storage units. I'm sure you will see me again soon. read more

Scammers. They advertise a low price to get you in the door, then increase your rate by 25% 6 months later. Don't be fooled by there advertisement, it's all false. read more

I just can't say enough good things about the service and personal attention that I have received over the past few years at the Laurel location. There was a time that I was having financial difficulties and Vicky in the office, worked with me, within the guidelines, and helped me find a way to keep my storage from having to lose it. Not only do you get personal attention, but you get a smile, a wonderful greeting, and I always feel like a friend that has been gone too long to come and visit. I highly recommend this location for your storage needs. Clean, secure, easy access. Suzanne read more

they increased the cost 3 months after I moved in to about 150% of what I moved in at. really bad business practice.