We moved to VB from CA a few months ago and chose this location as it was decently priced and…read moreclosest to where we are staying for the time being. Ginnie is wonderful! She was incredibly nice, we chatted for a bit and even met her husband...good people! She lives on property which we loved and it's in a safe area and gated every evening. We have had such a positive experience here and will continue to store our stuff here for a while with them until we find a home.

From the owner: Fairfield Self Storage serves customers from Virginia Beach, Norfolk, Chesapeake, Portsmouth,…read moreHampton, and other communities in Virginia. We are the affordable self storage choice for residents, college students, and business owners. We also offer an affordable option to store your car, RV, or boat. Access Hours Sunday - Saturday 6:00 AM - 9:00 PM

Kadiesha, manager is very rude and demeaning. Her abrasive attitude and lack of professionalism…read moreis not a good sign for extra space storage. I will NEVER do business again with this location. Other managers in this area are professional, nice. Kadiesha is not a good manager.

Be honest about the storage price doubling after the introductory price. Be upfront about how many…read moremonths is the introductory price and how much the price will increase. Stop playing games with customers....sounds like a bait and switch move. Then you'll get the standard response about the "market "...there's a way to handle price increases without being deceptive. I've moved my items, I'm not interested in calling & providing any additional feedback. It's obvious from reviews, this is common practice.

Great solution for those who want to baby their classic cars. Run by very friendly and…read moreknowledgeable car people, it is a joy to work with them. Their climate controlled facilities are immaculate. You can tell your car will be well taken care of because they truly love cars. Excellent security located in a good neighborhood.

From the owner: Collector Car Storage of Virginia features 30,000+ sq feet of indoor climate controlled and outdoor…read morevehicle storage. In & Out available. 24 hour access to our outdoor area with security. Whether you have an exotic car you want stored and maintained, a motorcycle, a boat or RV we have a specialized storage solution for you. Batter tenders, car covers and other amenities are available. Safe and secure, leave your vehicle in the hands of real enthusiasts who care about it the way you would, and not some random storage facility.

This place was clean and convenient. Its not in a busy or cluttered area. Plenty of room for a big…read moresize truck. Great parking. And the staff are so friendly and helpful. The convienence of having carts to move your belongings. I'm glad I chose this place.

Why are all the reviews for here so old??This was a good place pre-Covid when they actually had…read moresomeone you could speak to... if you had an issue there was someone right there. I originally put stuff in storage in 2017 or 18. I was paying about $150 a month. In less than 10 years it's more than double for the same unit I'm paying $331. There's no improvement to the facility. In fact, things have gone downhill in my opinion. There is no one there at the front desk ever... EVER! So 24 hour surveillance that's just cameras and who knows if they're working... I guess you gotta trust those guys. But why should I? Why should you? The maintenance man is there for half a day on Friday. The only day of the week he's there. And he is hard to get in contact with. And if something comes up on Friday, he's not going to be there. If Friday is a special day and he decides he wants to takeoff, he's not going to be there. It took me months to get access to my unit because I lost the keys. You can't get a locksmith out there because how do you prove you own it when there's no one at the facility to say yes this is your unit . And you can't cut it yourself that's against policy . So you have to wait until the facility has the man there, the maintenance man,. I had no tree or decorations for Christmas. Very frustrated. I probably wouldn't even post this now except I went to pay. And the man who owns this facility owns several other others... And these old facilities that this man owns have had no improvements and no employees- he's just raking it in. And to double in price in 10 years??? that's gross! I guess I'm an idiot. Because I need to get my stuff out for sure smh. I gave 2 stars for the early

I am very glad I found Prime Storage. They are near by my house and the rates are pretty good. The…read moreunits are climate controlled. The facilities are clean. The building is well constructed, not some outdoor, garage-looking storage facility. There are push carts available right when you walk in to help shuffle things to and from your unit. The elevator (if you have an upper unit) is large and always working. And setting up my account was easy. The front desk is always very polite, and always prompt in resolving any issues you have. One of the light bulbs in my unit went out. They had it replaced within the hour. There was an accidental charge to my card. A short and simple conversation later, my card was refunded. I recommend checking this place out if you need to store your stuff.

I stored my stuff here for over a decade and most of it was ruined from LITERAL dirt, mice, &…read morefeathers. There was literally a half foot deep pile of dirt in the back under stuff, from ants or something. There were dead mice and I've been paying HUNDREDS of dollars EVERY month (they increase the rent every year and it cost $307 a month when I finally got out) to get my property destroyed. It may as well have sat out in the elements! And I come with receipts. NEVER USE THIS COMPANY. The only things NOT ruined were the items I had sealed in totes. And don't believe their "responses" to poor reviews... they are automated and the company couldn't care less! And your reviews won't post to their site either.

I have had my unit for a while now and since day one , customer service has always been on point ,…read moreeven with the new person in charge , the facility is very clean . Since I no longer need my unit , if you are ever considering getting a storage unit , I do highly recommend this place for all your storage needs .

This storage facility is A-1. Very clean and secure. Not to mention the staff are not only…read morecourteous and personable, but also very accommodating. Couldn't be happier at any other facility!

I signed a contract for $189 a month last October 2025. Six months later they arbitrarily increased…read moremy rate by 38% to $262 a month. This place is a total bait and switch. Do not rent a storage unit from this people. I feel sorry for the military on deployment that cant do anything except pay it. Absolutely horrible. Othe climate control places around here are much cheaper.

Perfect place for storage - not the cheapest but clean and safe. The office staff is all very…read moreprofessional and on top of things. Very good place to store your belongs.

The worst company ever!! Do not do business with them. They are dishonest and lie about payment…read morehistory. They do ensure that if they sell one of your units at auction that you get your photos and important papers back as is required by law. Rent anywhere else

I really appreciate how knowledgeable and helpful Brandon is whenever I come in or call for any…read moreconcerns that I may have.