If I could give zero or even negative starts to this Company, I absolutely would. I booked the…read moreservice with a very simple request. I had rented a UPACK trailer to move my things and they were told to come out here to load up all the boxes that I already packed myself and some furniture. José, who is the business owner and Chase, who is one of the workers and a third worker who I don't remember the name of, but i do remember had a spine tattoo showed up to my house to complete the job. First of all I moved just as much if not more things out of my house then they did so I did not have the opportunity to stand over the man (spine tattoo) who was packing the trailer and watch what was going on, but they assured me they were professional, they do this on the daily basis and they know exactly how to pack the trailer. So I said ok. I provided five ratchet straps two of which I had to send my friend out to go buy as soon as they got there just so I could assure we had enough. I also provided my own shrink wrap as they showed up with a less than half used role and quoted me $25 per each shrink wrap roll. Further more because this load was not going on their truck they did not utilize any of their own blankets so I gave them literally every single towel out of my house and every single throw blanket out of my house to cushion my furniture and my breakable things. I had boxes that I explained to them had my great grandparents crystal collection and were very fragile / very breakable and almost every single piece of that was broken due to the negligence on the companies part of stacking boxes under heavy furniture. They also didn't even care to ratchet strap the heaviest things in : my king size bed, my washer and dryer that were at the very back of the load (by bulkhead doors) so I had to open the bulkhead doors on the trailer climb in there myself and strap them in - there were still two unused ratchet straps hooked to the wall. But everything was loaded, and I couldn't exactly see how it was loaded until the trailer got shipped to my new house, and I took the bulkhead doors off again and started unpacking things. To my disappointment I found almost every single box either dented or damaged due to the way they stacked it in the truck. My cat tower that's less than a month old was completely broken. My great grandparents Crystal collection and porcelain collection was almost all broken. I have a brand new king size bed that I've had for less than eight months that has huge scrapes on it. I have a TV stand that has a whole chunk out of it. I have a TV that's literally broken. The list goes on. Of course I was furious and left a very urgent and unkind voicemail to the buisness number I had for them and chase, one of the workers called back and tried to immediately blame it on whoever unloaded it, when I explained it was me and my family and we FOUND them that way, he tried to blame it on the company that shipped the trailer, once he realized I was not gonna be BSd or let it go he offered me 500 bucks, I said I haven't even finished unpacking and counting up what's damaged so let me do that first and I'll call back. 2 days later I tried to call back and got nothing. A day later after another voicemail was left jose the owner called back and said that they pretty much weren't responsible and that I signed the form and tipped them at the end so I couldn't have been that unhappy with the service, I explained how I didn't know then of course that the MAJORITY of my things were damaged so of course I tipped. I also provided MULTIPLE water bottles and sweat rags and even let them hose themselves off in my yard. Moving forward I was contacted again- this time by Jose's wife and was told she had looked over the agreement and wasn't sure what she could do for me but if I had proof/pictures/any documentation she would be open to reviewing it. I emailed her all the photos that are attached below and got radio silence back. I waited a few days and attempted to get in touch again via phone call and nobody would pick up, I texted them and communicated that an email was sent with proof of all the damages - still radio silence. I waited a few more days today. I texted and said if I didn't get contacted I would be leaving a very ugly review. REVIEW SO LONG CHECK PHOTOS FOR FULL STORY!!!

I had researched many moving companies before I came across 27/7…read moreThe service I requested was very professional. Communication was excellent, any call or text was answered in well under 30min. They were conscientious of my furniture, time and money. They are a great value and excellent customer service!Thank you 24/7 I will always recommend you!

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

I've had a unit here for almost 4 years. The price increases are ridiculous. It's gone from $85.00…read morea month to $140.00. Miss when it was locally owned. Oh & forced me to have insurance. Not getting anymore of my money!!!

Angela helped me move my storage from league city cubesmart to her Santa Fe location via phone…read morecall and handed my move out time period along with setting up my new unit by the time I got there with my trailer so all I had to do was go in sign my paperwork and then I followed her to my new unit and she give me my code and set me on my way with a great feeling that my stuff was secure and It was very tidy outside which was refreshing let's me know she cares about her work and I love a good work ethic and she shows great attitude and enthusiasm that is very rare nowadays

Been using Green River Storage for 13+ years, I have several units and have never had an issue…read more I've met different managers over the years and currently Anel & Alyssa run the place and both young ladies are very sweet and helpful.

We had a storage unit for 9 years and a few months ago we went to our unit and it was empty and we…read morepayed monthly and have the proof of payment we called the Manager and no one knows what happened to it they only know that it was emptied a year ago and they let me continued to pay for a whole year with no notice, call or email that they had cleaned it out or that I had defaulted on my payments and now all my possessions are gone and they are not trying to make it right Mandy Smith and Anel Nevarez are so unprofessional

There are a few things in life that are just never "fun"…read more One of those things is MOVING. Storage Choice in Sugar Land is here to make that process easier! Mariana is a huge help when it comes to planning and processing, you will be surprised how "easy" it becomes. This is by leaps and bounds the most efficient and safe storage facility is the entire SL region. I recommend them for any of your storage needs. We safely parked our motorhome here for almost a month now, and the access after hours has given us so much peace of mind. Don't forget to ask about the app for gate opening ease! There is nothing I would change about our contract here. Price Location Service Surcuity Cleanliness They have it all for a minimum rate. Call today!

My experience thus far with Storage Choice has been smooth. Customer service was great from the…read morebeginning. I came in with many questions as I had never rented a storage unit before. Staff was accommodating and patient. I have been using Storage Choice for a couple of months and everything is good. There is an onsite manager round the clock and a lock is provided to you to use on your unit. You can add a second lock on your own. Rental fees are reasonable and comparable to storage companies in the area. Would recommend them.

I had just sold my house and my new house would not be closing for a few months so I needed to…read morestore my items between my move. I had called around different storage units and this one was the nicest over the phone so I went ahead and reserved the space. Upon showing up the staff was super nice. She even remembered me when I moved out! While, I was there the facility was always clean and safe. I did not fear that my items would be stolen or damaged while it was in there care. I am so grateful for the new team that is taking over this property.

Durring hurricane Beryl Ian showed compassion and understood our stress while moving. The movers…read morewas forcing us to take delivery while everything was without power and gate would not open. Ian helped us with a plan and scheduled a day for delivery while opening the gates manually. He even went across the street to purchase water for the movers cause of the extreme heat. Thanking you again, great customer service

I rented storage unit and I have had a really good experience…read more From the time I got the unit until I moved out. If I ever have need again for a unit,I will definitely be back at extra storage. Benjamin is a really good mgr. And he really stays on top of everything. I assure you he's professional,very courteous, polite . He returns ur calls promptly too. He takes the stress off of you. If ur looking for a secured storage this is the place to store your valuables...A MGT and business you can trust. I would have given them a 10 but it only had 5 stars

Do not do business with this facility. Carina has a gift for sales!! She is very misleading!! She…read morewill tell you her life story instead of listening to why you are there and what will work for you. She never stops talking about herself and her personal life. I guess that's a distraction technique. Do not rent from this company. If you're not familiar with the storage industry, they are not upstanding. Lacking in ethics!! Once you're in, they raise the rent and play their game!!! Let me reiterate, DO NOT RENT FROM THIS COMPANY!!! I learned that Carina doesn't do dishes, and her baby daddy doesn't pay child support and her mother does everything. she told me that she doesn't do dishes and her mom does everything including taking care of her child. She ask me if I'm Mexican, White or what. Well Carina I'm Mexican!

A few visits ago, I noticed my Lock was hard to open. I…read morereplaced the lock. This visit, my unit had obviously been accessed. Boxes were open and items stolen. I went to report. I was told nothing they can do and I should just file a police report. I don't know what I expected but "not my problem" was certainly not it. A set of dishes from my late mother in law were stolen. I won't get those back and there is no price I could put on them. Disappointed and just sad at the experience. #ThievesSuck.

They're propane tank refill says it's open 7 days a week. Went to get tank filled on a Tuesday,…read moreturned away, said the guy is o lay there on Friday. False advertising!