I came to your Publix in John's Creek today. I shop here weekly spending over $200.00 a week. Today I had two separate orders and your system would not deduct the $10.00 digital coupon on both orders. NOWHERE does it state the coupon can only be used once. It does say "Limit One Coupon Per Purchase". I asked to speak to a manager and a Michelle Curry came over and refused to honor the coupon. I explained over and over and I was told she could not honor the $10.00 coupon. I asked if she could manually override my purchase and do a misc discount of $10.00 and she refused! I was a previous district manager for one of your competitors and I know she could have easily discounted the $10.00. No matter how much I tried to show this manager my concern, she cared less! I asked for my first purchase to be refunded and I left everything else for the second order behind. You lost over $200 in sales today and close to $1,000 a month from me and my family over a $10.00 coupon. Rest assure, besides social media, I will let all my friends know about this. Publix should be ashamed to have someone like this in a leadership capacity. Moving forward, I will be a Kroger customer because Publix doesn't care about their customers!!! read more

Publix - Grocery Near Me - Alpharetta, Georgia

This is absolutely the worst of the many Publix locations in the area. You have many choices if you enjoy Publix, and this one is not it. For starters, they have a really bad problem with selling way out of date food, particularly in the dips and dairy sections. I have asked them time and time again to improve this issue for going on 3-4 years. The last time I brought it up, I got a nonchalant "Sorry, yeah we'll make sure it doesn't happen again." And then, I had the same problem the next week that I caught while in store this time. Second, there is the service. I go to Publix because most stores have consistently good or better customer service, much better than completion like Kroger. We used to enjoy going in and greeting the staff in this location because we were here so dang much... but now the staff are rude, self-absorbed , and sometimes down right disrespectful. There is quite a bit of Employee turnover, which usually boils down to management. We used to have several employees my wife and I loved running into because they were just like friends. Now, I run in because I have to and hope I don't have to speak to any of their incompetent staff. None of the employees we liked have lasted more than 2 months, and that tells me all I need to know. If I roll up to checkout, I shouldn't be looked at like I'm interrupting break time. I sincerely hope this location closes soon or new management can make significant changes. I have never had this many customer service problems in the 25 years I've been going to Publix stores. If you must shop here, CHECK YOUR DATES ON EVERYTHING. I don't care if it's peanuts or milk, check your dates. Get your act together Publix! read more

Stopped here to get some Publix subs on the way home from work. Encounter a deli employee named "Cassie" she was very rude and unpleasant. Didn't want to make the sub the way I get it all the time and asked another employee to finish it when he tried to help Her . Just terrible customer service. She needs some coaching if she is going to deal with customers . read more

Mano is such a big help! Really listens and is very attentive to details! Best customer service! Thank you, Mano for all your help!

I never used to like Publix (I was a solid Kroger shopper) but the BOGOs have me hooked. And you can't beat the politeness of everyone that works there! They gave awesome subs that are made to order! You can also go online and preorder and just walk in and pick up your sandwich! read more

Starting off I would like to say during these Crazy Covid-19 times. If your looking for a pharmacy with impeccable customer service and kindness galore- look no further! The Publix in ABBOTTS VILLAGE is the place to be. I've been a long time die-hard Publix fan. But this place made me feel right at home. After falling ill and having to stay with family the pharmacist had all of my prescriptions that needed to be filled transferred from my home Publix. They offered to order my prescriptions pronto they didn't have it in stock. Even called the Publix up road to fill one that was time sensitive. (My experience there was 1/2 what I received at Abbott's Village.) Courteous and clearly passionate about their customers needs and health. I had great experience with both pharmacists and pharmacy employees. But pharmacist Boris went above and beyond I make me feel at home. Gave me great info on Covid antibodies test. I will say I'll be sad to go home but happy to be well enough to return home! I had very pleasant time shopping at this location and received great care in both seafood & produce department! (Did you know Seafood department will steam/cook shrimp to order and offer several seasonings ((including old bay)) After finished cooking they even found me into store so I didn't have to return to department! What service indeed! Whether ur a current resident of johns creek or visiting- THIS IS THE PUBLIX TO SHOP AT! A sincere thanks to ALL THOSE IN PHARMACY DEPARTMENT. read more

We are so lucky to have a store with workers so helpful and willing to work hard for us during COVID-19. I really appreciate this store and all of the employees working fearlessly for our community. read more

I love the store! It is my go to place for most of my groceries. Gotta love the bogo specials that they have every week. Customer service at this particular Publix is far superior to every other Publix in the area. Customer service has declined somewhat in the last few months as some newer employees have been brought on but it still the best Publix to visit. The employees that have been there for a while and the management are super, if you could just somehow motivate the new people to follow suit that would be great. read more

The workers are in a state of mind too slow when the people arrive to pack they mixed all my things, they have to make a call for attention and they wake up because working asleep read more

Great place for groceries. people are friendly. fortunately this one is closest to our n'hood as well. love me some Publix!

If you love excellent customer service this is definitely the store to go to because you will not be disappointed. The shelves are always stocked, the deals are always great, and again I can not stress the customer service factor here enough. I lost a ring in the store one evening, and although it was past closing time the associates let me right in, and Brandon the manager personally escorted me to two different locations (for the purpose of helping me) until I found it as I knew exactly where I had lost it. Great store, great staff, and the best in customer service. Thank you! read more

We are moving and are really going to miss this store after 13 years. Great staff and always friendly.