Subject: Recognition of Extraordinary, Above-and-Beyond Service by Pharmacist Justin Burke (Store #0805 - Coconut Creek Plaza) I am writing this letter because my wife and I are quite frankly astounded. In this day and age, we have all unfortunately become accustomed to customer service that is rushed or indifferent. True, heartfelt care has become a rarity. But this past Saturday, May 23rd, your pharmacist, Justin Burke completely shattered those low expectations and did something quite extraordinary. I had just returned home from the hospital on Saturday following a stent procedure. I am supposed to be recovering, resting, and strictly limiting my movement and driving. On Saturday afternoon, I realized to my dismay that one of my crucial recovery prescriptions had accidentally been left out of my discharge paperwork. I called the hospital, and they immediately called It in. When I called the pharmacy to check on it, they said it might be a bit late in the day but would put a rush on it because they understood the importance. I thanked them but explained my dilemma: I had already made one trip out that day, I was in surgical recovery, and I wasn't supposed to be behind the wheel. I asked if there was any possible way they had delivery available. The pharmacist, Justin Burke, realized it was a bit late in the afternoon for the standard delivery window, and it might not make it to me on time. So, I said "ok, no problem, I'll go slow and get there to pick it up." Justin said "hold on a minute, I can't have you doing that. What happened next absolutely shocked us. Without a moment's hesitation, Justin said, "You know what? I get off work at 6:10. I am going to bring it to your house myself. Where do you live?" My wife and I were stunned. (I thought I would need another stent LOL) True to his word, the moment his shift ended, Justin drove to my home and personally delivered my medication so that a recovering patient wouldn't have to risk driving back out. I have always been a loyal Publix customer, but after this experience, I am no longer just a customer--I am a lifelong champion of Publix Super Markets, and most particularly, the pharmacy department at Coconut Creek Plaza. Justin Burke didn't just do his job; he exemplified the absolute highest standard of human decency and community care. He protected my health when I was vulnerable, and he did it on his own personal time. Justin represents the very best of what the Publix brand stands for. read more

I came into this Publix supermarket to get a cold beverage to keep myself hydrated in this unbearable heat. Many people were shopping but it didn't feel crowded. In the produce/bakery section, there was an open deck chiller filled with Publix deli iced tea and lemonade. I grabbed a small bottle of raspberry iced tea and quickly checked out. The beverage was tasty and refreshing. I may have to come back for a bigger bottle. read more

See all

Staff very helpful Even when they are busy, and management is very often on the floor helping customers , not stuck in the office. I really feel that specific Publix really is on the top range of service in supermarkets read more

Lousy. NY style crumb cake utterly tasteless. Went into the trash. Not worth the calories.

Deli is horrible, slow and rude workers. Kept giving false times and horrible customer service. Marie was disrespectful

This is the worst publix I have ever been to I came in to buy lunch and I got followed around by a white guy name Josh who thought I was stealing when he seen me pay for my food the then told me if I didn't want to look suspicious I shouldn't look the part I am a black male in a planet fitness shirt on my lunch break he tells me he only did it because my type of people steal like sorry sir I'm not white read more

Large and well organized Publix. Clean and well lit. I was amazed by the choices of frozen pizza, they had. You can really pick whatever you want, be it vegan, vegetarian, cheese, meat lovers, thin crust, thick crust, etc. Great check out experience. Nice large parking lot. read more

See all

I enjoyed the amazing and gooey Mac and cheese but the lack of salt and ketchup packets is kinda disappointing. Also need me more straws and spoons and cups to be restocked. But other than I love it! read more

The deli has the WORST service. They employee more deli people than other deli stores except they are all always standing around talking to each other. Lines are long but it's rare when they have 2 people. Either this place has terrible deli management or they just don't have a manager. Take a ride to a different publix deli instead of the coconut creek one it's not worth the wait to just hear the deli employees gossip instead of work. The deli on Atlantic has maybe 3 people and they serve bigger lines quicker. terrible management read more

Extremely poor customer service. Certain cashiers treat elderly customers with no respect. Each cashier thinks theyre the boss. Extremely rude. Told the GM multiple times of poor, & rude service. management doesn't seem to care. They don't care if you call corporate on them. Nothing ever gets resolved. if you want to leave in an embarrassing situation, or stressed out? I wouldn't recommend this Publix at all. Cant find anyone to help you. Nobody wants to do their job. It's a real shame when their logo is WHERE SHOPPING IS A PLEASURE! It's not! That Publix needs to clean house. There are lots of people out of work, that would probably qualify as decent employees. These employees have no fear, & will threaten you thinking they have the rights to answers they have no business answering. That's mgmt's job! not to make the customer miserable to the point where you feel threatened enough to call the police read more

James the manager from produce dept went out of his way to assist my finance and myself getting balloons filled and prepared when it wasn't even his dept. Would highly recommend. James is a great guy and great service. read more

Why is the price on their app approximately 10% more than the product costs in store? For instance 11 oz containers of blueberries are 5.99 in the store and $6.63 online. Not only that but they charge a service fee, and when I look at the explanation it's to cover costs. They don't have a service fee to cover the costs of shopping in the store, so why do they have one when shopping online? read more

I love this Publix. It's clean, and the produce is always fresh. I will say it's busier than others I have visited, and the check out lines are longer. Of course, I could choose to do self check out, but doing that I feel would affect people's jobs, so I patiently wait. Always a pleasurable experience. Great job management and staff! read more

Getting a little tired of waiting 45 minutes to get anything done at the deli meat counter, three people back there, two wondering aimlessly and one actually working. And when I finally get some service I tell the person 1 LB of smoked ham, they bring out boiled ham, I tell them smoked ham, I couldn't see the label so I end up with Tavern ham, now I'm tired of dealing with the lazy employee and just take the Tavern ham but of course I get a 1/2 LB and not the full 1 LB I asked and did not notice till I got home. If the help is incompetent fire them because all your doing is pissing people off with all these incompetent wondering around doing nothing. PS For the prices we pay at Publix compared to others stores your customer service should not be in question. read more

Oh my gosh !!! Why I went to the deli to get some lunch meat for my children school lunch and Mrs nadege decided to be so rude !!! I only ask was there any Turkey on sale and she ask me what does the sign say ? Which there was no Turkey on sale and her reply to me again was " if it's not there then it's not on sale!" So I'm wondering why she just did not say that when I asked not treating me like I'm stupid ,, this was so unprofessional and it was NOT a pleasure to shop at this Publix on cypress creek !!! Gee thanks nadege !! read more

Publix Super Markets - Publix evidence - Grocery Near Me - Coconut Creek, Florida

Crowded, but that has nothing to do with the rating. I asked an employee where I could find the eye solution. She said, "Aisle 14." When I got to Aisle 14, I found ice cream (and other frozen foods). Just to entertain myself, I found the same girl and asked her, "Excuse me. Is your eye solution frozen?" "Umm ... no." "Okay, thanks." I walked away and found someone else, who led me to the area where you will find eye solution in almost any supermarket--walk in, make a left, and walk to the end near the pharmacy. I asked another employee if they had Petey's Bing. She said, "Bang?" "Bing." "No, I don't think so." I checked out the Specialty Drinks aisle and they had Bing. Just Cherry (the red one), but good enough. read more

Publix Super Markets - Outside - Grocery Near Me - Coconut Creek, Florida

Whatever you do, don't place an online order to here. Or if you do, then don't pay ahead so you can abort when they don't fill it. I made an order from the deli, and it was not in the pick up window at the scheduled time. No problem, I picked the shortest deli line so I could ask someone about it. I was told that it would be in the pickup window. I said that it was not, and would they please look for the order. They blew me off and said to look in the window again. It was not. I tried again with the same results. I already paid for the order, otherwise I would have just left - so I had to wait in the now 45 minute long line at the sandwich counter. 45 minutes later I showed the deli tech my order and asked them to make the sandwiches for me. Instead they said the order was probably already filled, and went around to several places behind the counter and came back with my sandwiches which had been sitting an hour and a half in the warmer. I forgot to mention that there were 3 other customers who were standing around trying to figure out where their orders were too, so this is not an isolated incident. If there was an option for zero stars, I would have selected that. read more

No telehealth prescriptions anymore after I spent 20-30 min waiting for the prescription. The pharmacist was rude as well. When I asked what I can do she said "go in person" do you not realize it takes months to get an appointment with a psychiatrist in person that's why people opt into telehelth. Bad staff and terrible policy. Do better. read more

Wow, this is a big Publix! I like this store but the parking lot is busy! Please pay attention to your surroundings since there have been recent reports of theft/purse snatchings. Loved the deli! Both ladies were so very nice to me and they had everything I needed. Picked up a birthday cake in the bakery & it was ready when I went to pick it up. I didn't taste it but it did look good! I didn't appreciate the long lines and the cashier seemed a bit "off". I only had three items; two deli platters & a cake so I went to the express lane. There were just four people ahead of me & I waited fifteen minutes. I'll be honest, the parking lot made me nervous & I was constantly looking over my shoulder. In my opinion, there are better Publix stores within minutes of this one. read more

I am giving a one star mostly because the store management obviously does not know how to instruct their check out clerks how to handle produce checkout. Maybe alot of your customers dont mind the filth, but I dont want to see a clerk who has been touching all sorts of products, money(which is super filthy), their nose etc putting their filthy hands in my produce bags, digging around to find a upc label so they can scan. I mean all over the product. It is bad enough who did what getting it to the shelf How about this. If you cant scan through the bag, you should know what most items are- put in the matching upc manually And if you dont know what it is ask the customer-they normally no what fruit or vegetable they are buying unless they are challenged And really when your clerks dont know what kale looks like or raddichio etc maybe they should walk through the department and familiarize themselves-really you have tons of employees, plenty of time for them to educate themselves as someone fills in And listen-I ENJOY SHOPPING AT PUBLIX but lets have some hygenie read more

Slowest and unfriendly bakery i ever been to. Flies were flying around , staff took forever to do every single step. Definitely will not be visiting this location read more

This Publix has been here since forever. I used to come here a lot when my son was small. It looks dated. I had a hard time finding things and I felt items are in an odd positioning. Also, there was a bus from the senior community near by loading and unloading passengers, which made things a little chaotic to drive around it. I remember that being something I disliked about this store and I was reminded of when I came. Cashiers and baggers were very nice. Parking lot was chaotic. There are other shops around here, like Big Lots, a Pet supply store, banks, which makes this shopping plaza a one stop shopping trip. read more

This Publix is "meh", but convenient for me. For example, I ordered subs online and waited in line for 20 mins since it wasn't where the online orders were supposed to be. For whatever reason, they had them behind the counter. I ordered 2, they tried to give me 1, and I paid extra for something I didn't end up getting. That sort of thing. People who work there are generally OK and just trying to do their best, though a lot of "young" people work there and just like to talk to each other like kids do. The clientele is either hood people or really old people bussed in from Wynmoor - either way, they're mean / cranky. A lot of ghetto people on their phones talking on speakerphone, etc. The set up is a little unorganized. Selection is OK - can find some good organic, GF etc products, but not all. So - A-OK. Like I said, I really thing they are doing their best during these times. But even pre-covid it wasn't necessarily a "pleasure" to come here. But not bad, either. read more

Went through the line around 9pm and the staff was too busy clowning around to notice that they had rung me for an item that wasn't mine. I had to stand in line now a second time to return the item and get a refund. The team leader (with the big fake eyelashes) refunded me and said she would speak to the cashier, who then was throwing a fit (hands literally in the air) saying she wasn't doing anything wrong. I interjected and said she should stop playing around and they shouldn't have their phones in their hands WHILE helping customers. The team leader then cut me off and told me "sir you're not going to speak to her like that" then she got a nasty attitude with me as well. She passed me off to the customer service manager who proceeded to just nod at every complaint I had in order to just get me out of the store. The phones are getting out of hand. These kids shouldn't have to be baby-sat. The team leader should have been leading her team, but she obviously failed and is "friends" with the cashiers/baggers. I expected better from Publix, but in this particular location, there's never a dull moment. My time wasted and my night ruined. I don't want to come back here ever again. The lesson here is that you NEVER know who your customers are, and if they TOO work in customer service. What an embarrassing interaction. They should be ashamed. read more

Publix Super Markets - Publix coconut creek - Grocery Near Me - Coconut Creek, Florida

Shopping is rarely a pleasure at this location especially with the rude and sloppy deli team. Their prepared foods are often nasty and missing ingredients. Their deli slices and separates meat so sloppily and their bakery does not make good pastelitos at all. The cashiers are always nice and inventory is usually good but the deli, prepared foods, and bakery consistently disappoint. I wish there was a better Publix nearby. This one is dreadful. read more

I went today to customer service (more like customers disservice) and they refused to sell me a pack of cigarettes for some made up rule that I was in the lottery register instead of moving me to another. The Person attending was very rude and proceeded to call another customer without allowing me to explain the situation. Publix need to hire more professional people. read more

One of the larger Publix locations with a large fresh produce section immediately across from the deli and Bakery departments. All aisles are clean and well organized with friendly and helpful store associates. You can find items and product that other Publix stores don't carry. A pleasurable shopping experience! read more

I bought a sub, wasn't ready at the time it said it would be, they ignore you, and when you buy a sauce they charge you random amounts, the staff don't understand half the things you ask them which they should know and the way time for a sub is 30 minutes on a fast day. read more

Monday 11/15/21 9pm. only 2 registers open and they were full with customers checking out. Self service I do not use. Publix prices are high enough that they can hire humans. I pay the higher price for the customer service. Without that , Winn Dixie can provide that level of service plus they have lower prices Good bye read more

This is the best subs I've had supermarket game. The subs are huge, and they come with a heavenly serving of meat. The lines are short, you can choose exactly what you want or BUILD your own sandwich. My whole sandwich was $8 and change. It was a cheap, affordable, and great way to have lunch. I highly recommend publix sandwiches. The works were incredibly, incredibly sweet and caring. I enjoyed it a lot and God bless everyone working here !!! read more

I love this Publix. The store is very big with lots of products the Palm Aire location doesn't have. When I lived closer to that area, we would drive a bit further to come here. The service is better, and the store is super clean. read more

Publix Super Markets - The first Publix to have our online order ready on time and right! Huge standing ovation for you! - Grocery Near Me - Coconut Creek, Florida

One of the cleanest publix in town. Only downside they never have two people making subs and helping the customers when there is a long line. Literally waited for 20 minutes in line, next time I will order online and pick. Could have did it while waiting in line may have been faster. Customer service when you actually get to counter is great. But management should assess and bring extra help when needed. read more

Crazy place now but at least the friendly staff is maintaining good order and politeness with all the confused and hysterical customers.

Deli is always busy and under staffed 40 minutes in a deli department. Yes 40 not exaggerated. I timed it you would think the manager would care and provide some assistance but they prefer just to stare. read more

I've come here for just about anything. Redbox movies. Ice cream. Cake. Groceries. Balloons. Lotto. I haven't had any bad experiences. The only thing would be there's a lot of older folks that go to this Publix and the driving and parking around this area is rough. This Publix is near a gas station, banks, and other food places. Great location. read more

Our favorite Publix. Great customer service, and they almost always have what we want in stock. The store is clean and well lit. The employees are very helpful. Their fish selection doesn't include many wild caught selections but it is well stocked. read more

Y'all have a serious understaffing problem in Deli, then the people who are working move slow as molasses. I had a job interview at 3PM I GOT TO PUBLIX AT 2:05PM. There is no way I should been the slight bit of late. On top of this madness, you all have incredible attitudes. Wont be coming here anymore. I wish I could give a solid 0 but since I can't I'll give you a 1 read more

This has got to be one of the worst Publix locations. Outside the store, there are often people panhandling - asking for money. I went here 2-3 weeks ago and two different young men were standing outside asking for money. One on the way in and one on the way out. I spoke to the female manager about it who barely acknowledged me and seemed like she didn't care/wouldn't correct the situation. Very often, it seems like drifters just sit or stand outside the store smoking and asking customers for money and MANAGEMENT seems to do nothing about customer harassment. Many of the customers wear PJs, slippers, and low-life clothing styles. Makes for a depressing shopping experience. In addition, I usually can't get the specialty foods available at other stores. I now go to the Winston Park Publix because this Coconut Creek Parkway location is so bad and feels unsafe. The Coconut Creek Parkway store itself doesn't seem as clean and bright as other stores. I also feel more unsafe in the parking lot because the customers are so down-and-out. I don't go to this store anymore unless it's an absolute emergency because it is such a depressing, low-vibe experience. In general, I LOVE Publix Supermarket stores because they always are bright, clean, fairly-priced, well-stocked with good products, with friendly, helpful staff. This store JUST KEEPS GOING DOWNHILL. Sad. read more

If you are from Florida, then you already know that Publix is a statewide treasure. Certainly known for its helpful employees and quality service, this chain of supermarkets is a cut above the rest. Aside from groceries however, there are many options for takeaway food. The best option for food to order comes from Publix's deli. If you've heard of Publix from a Floridian, then you've most likely heard of their sub sandwiches, made fresh to order at the deli counter. The sub sandwiches, or "pub-subs," are of many menu options, or made custom to order with any of the deli meats, cheeses and bread options available. My personal favorite and strong recommendation would be the chicken tender sub. The deli makes rotisserie chicken, and also fried tenders daily. They will cut up the fried tenders for you and put on a sub with your choice of bread, and add buffalo (or any sauce) to the sub for you. The chicken tender sub, mixed with buffalo and ranch sauces, with Munster cheese and onion is a concoction out of this world that you won't regret! read more

Terrible attitudes from your cashiers. I work at Dollar General and makes way less then you guys yet I have to have a pleasant attitude with the customer and can't place the items anywhere I please with the wrong price a million times like you guys do.. read more