Run a way from Pulte as far as you could... Big mistake! No cleaning before the settlement... Many other issues... countless read more

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My email: Good evening, With the high winds last night, one of the siding panels under our sunroom window blew partially off. Examination revealed that there are no nails, screws or other types of fasteners fixing approximately 8 feet of this piece of siding to the house. It was prevented from flying completely off the house by the nails in the last 2 feet of the siding. We have been in our home for slightly over 2 years. I would not necessarily consider this warranty, but faulty installation. Would it be possible to have someone look at and resolve this issue? Thank you. Their response: Good afternoon, Thank you for your email, I trust your day is going well. Under the written warranty, siding concerns are only addressed during the 1-year warranty period, to address poor workmanship or construction defects. I apologize but Pulte will not be taking any action regarding this request. At this time, you may contact a contractor of your choice to address this concern. Way to take pride in your work. read more

Horrible company to deal with when you have issues. 2 weeks out of warranty, and they wouldn't work with us on our A/C that stopped working. I'm into the repair for $3,500. Catch 22...If i didn't call them, they said i should have...If I did call them, they said I'm out of warranty. Had to get a lawyer involved. Would I buy a Pulte home again? NEVER. Customer service is horrific. Buyers beware. Is there a negative score available? read more

The worst decision we have made is to choose Pulte as our builder. They have closed incomplete house and since the day we moved in the pending works list never moved despite of many follow ups. Worst construction quality, Worst maintenance and warranty support, Negligence from construction manager and support team to address issues. For a house closed in sep 2022 we observed a roof damage and Maintenance team says there was wind over 70M/hr speed and the shingles they used are rated for60m/h speed resistance and now I need to get that fixed by myself. This was never told to us until we raised maintenance ticket. at least if they informed us the same during sales I would have hired a weather forecast expert to validate what would be the highest wind speed in my area and if the roof shingles they use are up to the environmental conditions or not. They laid SOD some time in early October 2022 and with in a week we have a huge dip in front yard more than 2 FT deep and they say garden maintenance is not in warranty. It is clear that they did not prepare the soil before laying SOD. now they recommend me to contact landscaping companies and get it fixed with my own expenses. Heating has been an issue from day 1 and it is still going on with me paying hundreds of dollars as gas bill. Poor flooring quality and from day 1 they say they are engaging flooring specialist but no one came till date. lot of cracks on drywall sidings. No locks for doors - after several follow-ups they installed them for few doors and say that is out of box support they have provided. If I keep writing how many issues we have with Pulte this page will not be enough If you like making a list of defective or incomplete tasks every day and have time to follow-up every day years long and have lot of money in your pocket to get the maintenance done by other contracting companies with your own expenses then Pulte is the first place to go. If you prefer Quality and peace of mind then please never ever trust the mesmerizing words from sales team and get ripped By choosing Pulte as your builder. They are not good builders just they build homes as part time DIY team. Shame on you Pulte to advise your customers to contact other vendors and get things fixed with customers money which are caused by your poor build quality. Provided an option I would give minus rating. as there is no option had to select 1 star. Best lesson learnt is never go with Pulte or recommend to any one. read more

The absolute worst experience of my life. I'm a first time home buyer In Germantown, MD and unfortunately, Pulte made my first experience a nightmare. They increased my stress and anxiety levels to an all time high. The underwriting team continuously took me through the ringer. The craftsmanship of my home is of very poor quality and unprofessional as well. The underwriting team was the absolute worst and although the home is poorly constructed the underwriting team was by far worse than the contractors! I cannot even begin to tell you how bad this all was! Before I get into the details I must say, Tiffany Rachel and Tony who worked on my lending and sales were amazing Pulte representatives. I must shout them out (before I get to the nightmare on elm street part of this story). Those 3 helped me a great deal and if it were not for them I would not have bought this home. They were awesome! So brace yourself for the Pulte nightmare... I was in the middle of a divorce when I applied tor lending with Pulte. The underwriting team asked me to get a letter from my attorney to prove that I don't owe my ex husband alimony and/or child support. #1 - I explained that I did not file for divorce with an attorney. My husband and I went to the court house and the courthouse processed our divorce. If I didn't file for divorce with an attorney how would I provide them with an attorney written letter? #2 - I don't have children. I explained this in writing. #3 - I was in the process of divorce so could not owe alimony. Pulte came back a second time and told me I need to go pay for an attorney and have them write a letter. Pulte them came back to me and told me to go find my husband (who I was in a tumultuous divorce with at the time) and take him to a notary to have him sign a document to prove that I don't owe him alimony or child support. I got lucky and found him (we'd lost contact) and he agreed. I took him to a notary we both signed the notarized document and I provided underwriting with the requested information. I was told later the notarized letter would not suffice. Underwriting came back and told me I needed to provide them with a divorce decree. I provided it. Underwriting then came back and told me my divorce decree would not suffice and that I would need to go find an attorney and prove that I don't owe alimony or child support. I had no idea of what to do. My divorce decree explained it all. They told me to go find some documentation. I went to the court and they provided me with notes from the magistrate ( not an official document) but all I had. Finally underwriting accepted this Underwriting continuously asked me for the same information over and over again and not because the information had expired. Underwriting kept coming back the day or two before closing demanding that I provide new paperwork they'd forgotten to request months ago. I had no time to collect some of it m, as I had to request the information they were requesting through various vendors, offices etc. Nigthmare!!! Then the home... I was finally approved and then the next nightmare occurred! I walked through the house and saw that the work and craftsmanship on the home was soooooo sloppy, unprofessional and thrown together. My new cabinets were damaged and chipped up! The contractors took white paint and covered over the chipped areas on my new cabinets (as if I wouldn't notice. It looked like white out). Sloppy paint job all over the house, cracked and chipped dry wall, cracked and chipped base boards and wood working in various rooms, walls chipped and dirty. The walls are scuffed and splattered paint all over. Have I mentioned the dirty closets? The home looks refurbished or as if a the contractors were totally inexperienced. The work on the home is very low grade. Not to mention I have an ant problem. When I told the property manager that the base boards and walls were scratched and chipped he told me "that I'd be ordering furniture that would scratch up the walls anyway and not to worry about it." Then he told me, "Nothing is perfect but his wife." Can you imagine? I told the property manager that I wasn't happy then he told me he'd address the issues. When I was called back to look at the home again, I saw that they took paint and slabbed all over the chipped wood work and dry wall and I guess that was "addressing the issue." After this experience I'm totally convinced that Pulte does not care about the consumer and they are only interested in taking your money! I closed on the home in fear that they would take me to court or hold me legally liable. I'm so stressed and exhausted I cannot even begin to escalate this. I hope YOU READ THIS REVIEW and DO NOT buy from PULTE. They don't even deserve 1 star read more

We purchased our retirement home from them, and we could not be happier. The customer service was excellent and so was the build quality. The construction manager was excellent and we were happy with every step of the process. We purchase near the end of covid, and they still got it right. Whatever we had an issue with they fixed. We moved from another retirement community that was horrible, and Pulte homes was a huge difference for the better. read more

Thinking about building a home in Shoreview with Pulte Homes? We have not had a good experience with Pulte, and we continue to lose patience. It has been more than 7 months since closing on our house and we are still waiting for Pulte to complete our house. We find it Interesting that Pulte cannot find the resources to complete our home, yet find time, labor, and materials to build new homes on our street. In our opinion, we paid a premium price for an average quality house, and subpar communication from Pulte Construction Managers. Calls, texts, and emails are generally ignored. Reaching out to the Pulte Corporate Customer Support team for help, made no discernable difference. We are not new to home construction, and we have worked with 6 different contractors on equivalent renovation and construction projects. In our opinion, Pulte would rank in the bottom of our experiences. read more

several cracks in poured basement wall. Pulte refused to repair prior to warranty expiring. Now they are saying it cant be fixed because it is out of the warranty period. Builder uses very cheap materials and they don't stand behind their warrant! read more

Pulte Homes Corporation - General Contractors Near Me - Fairfax, Virginia

Very clear and communicative with us on all aspects of the home buying process. Weather has pushed our build out and the sales team has been excellent with providing us weekly updates. read more

BUYER BEWARE!! One of the most unprofessional and unethical companies I have ever dealt with. BLATANTLY LIED about repairs. We have lived in the house EIGHT MONTHS, and 90% of the punch list items have not been completed. Not a single bit of paint touch up, not a single but if drywall work (and they completely missed HANGING DRYWALL in some areas), we have electrical issues, water issues, complete sections of insulation that were not done and they tried to hide by stapling cardboard over. We have damaged appliances, or sprinkler system hasn't worked since day 1, cracked granite, cracked tile, or shower pan is cracked. And, last but certainly not least, two weeks after we moved in, our HVAC system caught on fire and we had to move out!!!! DO NOT BUY A HOUSE FROM THEM, please listen to me. read more

First, I believe this is a reputable builder nationally; however, my experience in San Antonio was awful. 1 out of 5 based on the following: The builder represented the house was ready. I sent my inspection crew as a result. The house in fact was nowhere near ready. A day later the builder wanted to close on the house and insisted on keeping the closing date, while ignoring the facts. Then, during the last day before close, they increased the closing amount by $1500 to move more HOA funding fees to my column that even the title company showed them Pulte was obligated to pay on their end. The builder was unrelenting and ignored title and ignored my inspection company and closed the transaction on the date they chose. Because the house wasn't truly ready, the builder then spent the following week supposedly finishing the home. We then moved in two weeks later and found immediately that there was a large gas leak, and a significant water leak under the kitchen sink. Furthermore, the cabinets were damaged. We are now 3 months into our move and are still waiting for cabinets to be repaired. Many of the things the builder promised "if we close on time" have been ignored, such as the paint which didn't come through. I had to hire my own painter and purchase my own paint to complete the house. I would not buy from Pulte again. read more

My kids can build better homes out of lego. Built in spencers crossing Murrieta ca. Worst contractors ever walls uneven. Paint crap. Stucco cracking cane to repair. Still cracking same spots. Poor quality. read more

They are overbuilding in Delaware Ohio and not taking care of the properties thevy have. Common area a mess Wish I could post pictures here of the garbage piled at our Pulte community pool read more

Pulte Homes Corporation - a pile of garbage on the sidewalk - General Contractors Near Me - Fairfax, Virginia

I'll spare readers another poor review about Pulte. Just read what has already been written; if you proceed to use Pulte, then you can't say you were warned. They shouldn't be licensed to build storage sheds much less homes. read more

Bad bad bad.... Run run run. Not trustworthy and don't look out for their customers. Worst building experience ever!

This review is for Watershed Community in Laurel Md open house. On 3/14/2020 a rude sales consultant and I both pulled up in parking lot at 10:34am. Initially , I thought he was possibly a customer. We both got out at our vehicles at the same time. He rudely informed me they don't open til 11am. I was trying to explain to him that I got an email from Pulte ,that because of coronavirus the open house was by appointment only. He didn't want to hear what I had to say , I tried to show him the email . He refused. He lacked class and was unprofessional. Attached is the email I received from Pulte. No longer interested in giving my hard earn money to this company. I hope this guy finds a happy place soon and find a job he likes. read more

Pulte Homes Corporation - Email from Pulte - General Contractors Near Me - Fairfax, Virginia

If I could give this company 0 stars I would. This company is absolutely terrible. Our new home built by them in Whitestown in Harvest Park is the biggest polished turd I have ever seen. The "Pulte Difference" is garbage. Had wires crossed on our 240v dryer plug that exploded when we turned on our dryer. Light and fan mounted boxes are uneven and just caulked in to hide 1/2" gaps. Most exterior penetrationa arent even filled with gaps leaking water and air inside. The a/c unit is undersized and barely cools the house. Exterior also has multiple issues with gouges in the baton board and stone work with chips everywhere. I could go on and on. This company is a scam that uses cheap labor and cuts corners every chance they get. Would recommend building a quality home through someone else. With Pulte you will just get cheap garbage. read more

Ceiling vents were covered up as well as a couple of light fixtures (Sheetrock ceiling). The former was almost 2' off center but was caught & removed , necessitating the weight building wall to be moved on second floor. Had to be painted inside 3 times!!!doors (esp) exterior doors were not jamb and still aren't dispute different doors replacement. Sheetrock & supplies buried so close to surface that exterior plants died in standing water. More & more. read more

This company uses poor quality materials, has sales reps that don't know the products, and provides a product that literally falls apart. My house has had so many repairs in the years following construction from Pulte, it's atrocious. I recommend you stay away. If I could do it all over again, I would never buy a Pulte home. read more

I would not recommend a Pulte townhome. We were so excited to buy a brand new home and it has been less than impressive. Build quality really sucks - horrible paint job, horrible installation including installation of doors is absurd. The quality of the materials is not meant to withstand more than 6 months of living in the home. I'd have preferred to buy an older home and spent the money to fix it up than have to deal with Pulte Warranty group for repeated repairs. Repairs that should have just simply been done right when building. All Pulte cares about is getting a structure up and washing their hands of it. read more

If I could give this company zero stars, I would. Needless to say, we never even got through the home building process and decided to terminate our home purchase agreement, even after engaging legal services and determining we would lose our $10k deposit. The entire process has been disorganized with tons of misinformation, attempted additional charges and predatory practices. And yet, here we were 4 months into the contract with absolutely NO progress made. To provide some background, this is NOT our first new build, so we were very aware of the process and had a great experience with the previous builder we utilized. Our process started out VERY rocky as the first pieces of misinformation came with the incentives being offered for the community we were interested in, as well as the type of community (natural gas vs. electric). My parent was told by a sales consultant in writing that the community was offering $40k in incentives, however the sales consultant we were assigned told us $30k. When inquiring about the discrepancy, our SC blamed the entire situation on the other's incompetency. We should've taken the red flag right there, but we proceeded. We signed the initial agreement and then determined that it was a natural gas community. They proceeded to ensure us that this was a cheaper/safer option however upon further research it was not. The next debacle came with the SC improperly selecting the structural options within their system. We had selected a 3-car garage w/ service door and to convert the tandem garage into a flex room ($4,800 total). After "submission", they came back and said the structural form was incorrect and there would be an additional $4,100, in addition to the service door not being an option with the 3-car garage. Immediately annoyed and refused to pay for THEIR INCOMPETENCE. After a few back and forth emails, they agreed to a credit and we had already paid the 1st portion of the deposit, so we proceeded. The design studio appointment went great (best part of the entire experience), however it was a hassle getting in contact with their 3rd party security/audio provider (3rd phase) as our SC never providing the structural plans to them (Note - completing all design phases in the specified timeframe was required to stay in good standing eligibility for the $30k incentive). After 4 change orders, we finally had the design finalized. Then absolutely NOTHING...crickets. We were aware that when we signed the initial agreement, it would take about 2 months for permitting. We were 3 months from there and hadn't even so much heard a peep from the superintendent/SC to discuss pre-construction meeting. I decided to reach out only for them to say there's a backlog and it'll be a couple weeks. Then silence again...we would drive over to the community a couple times a week to do our due diligence. We could not shake the eerie feelings and the constant incoming negative reviews, so we decided to terminate the agreement. The SC tried to convince us to utilize it as an investment property ($550k+ home) and when we refused and stated that's not even an option as stated within the contract (primary residence) nor the expected financing, the SC told us we would not be getting our deposit back. Their reasoning was that because we had a pre-approval with their preferred lender (even though we were not required to use them, nor did we plan to), that made it a hard-binding non-refundable deposit. We reached out to our legal team, who reviewed the contract and stated it was the most predatory agreement they had seen to date, and that there was definitely contract language to ensure buyers never get their deposit back. Our only option was to eat the $10k loss or to take the house to the appraisal phase and hope it didn't appraise at the proper value. We decided to just eat the loss...and I'm glad we did. If this is how the process was going before they even laid the slab, imagine the hassle of their building incompetence and needing independent inspectors (another bs addendum restriction for another time). I would stay FAR away from this company and their affiliated mortgage company. read more

Worst warranty and workmanship in the industry!. And this is just one of many other issues we've had. read more

Pulte Homes Corporation - General Contractors Near Me - Fairfax, Virginia

Nationwide rating on consumer affairs dot com a 1.2 out of 5. Shouldve seen that in advance. You expect as a consumer making a purchase such as this, a 30 yr investment, not to have problems 8 weeks in that you didnt have once in the 9 yrs at a prev address but I do. Just because you have a home warranty on a new place doesnt mean you have to use it 6x in 30 days. There are 3 reasons that would happen, poor quality poor workmanship or both. As a 1st timer it shouldn't be rough but it has been. First off lemme warn everyone reading this NOT to go through the builders mortgage company it's a epic clown show thatll make you think twice about the process. I got a local outside lender who did in 6 weeks what those idiots couldnt in 3 months. I went with this builder after visiting all 5 in the area on the same day as the presentation was done well. My sales guy was pretty thorough, taking me thru 3 diff options explaining them etc & going over the time we had planned for him. Even during the apocalypse we are goin thru the build took 115 days which is pretty quick considering. The usual construction delays can be expected except for the week on the end when my front door & window were put in opposite locations & had to be completely redone 10 days before closing. Now since move in it's not perfect. 3x sprinkler issues not turning on or clogging 3x washing machine issues (now fixed) Lights flickering when AC turns on Stovetop cracked after just 3 uses (see pic) Fence posts cracked and misshapen after 60 days (see pics) Brand new sod full of weeds and fire ants Brand new trees half dead being watered 3-4x a week All in 60 days is unacceptable for a brand new build. These are stacked deep & build em cheap u can tell. They told me my GFI was the wrong one but its code????. So what the hell is it doing in the wall in the 1st place?.It's just a rushed & way too quick build as cheap as they can get. In conclusion not great. Neighborhood seems quiet, values will keep goin up which should benefit homeowners but just be careful. I cant speak for other builders but the fine tune details are glossed over here. Cheap quality for the most part just put up as quick as possible to move onto the next one. Try a different builder cause I'm sure new homeowners wont have the same headaches somewhere else. Conveniently they also never submitted my info so this is the only place for me to leave a review. They dont want the bad ones out there. Remind yourself of that as well read more

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a new build from them is like a nice used home that needs a lot of repair. wood chips in shower head, paint all over outlets/ fixtures/ carpet and floors. cracked tiles, cracked granite counter, ALL fridge door compartments missing and some shelf's, cabinets uneven. holes cut and not covered properly, vents cut too large so the screws have nothing to go through. dried dripping paint, didn't cover nails in door frames and gobbed paint over it. dried dripping paint on walls/doors and boards. not even a welcome basket and forget them responding to you or even acknowledging their crappy work! read more

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Where to start on this company?? I built a home with Pulte in Cypress Falls 55+ community in North Port Florida in 2014. I love the home and in the beginning, I loved Pulte. The problems started a little over two years ago when Pulte decided to change their marketing name to Del Webb. They were beginning phase two of cypress Falls. The first sign that there were problems was when the landscaping group started slacking on maintaining the community. We are an HOA and yard maintenance is part of what we pay our fees for. Weeds everywhere, plants dying because the sprinkler system wasn't working properly, nothing being maintained to any reasonable,standard. My favorite personal one at my house was when my hibiscus tree kept falling over. Call after call and no response. Month after month and the tree sat on its side still alive. I started to get forceful about it and finally they fixed it. See the attached picture to see how they fixed it. If I didn't see it for myself, I wouldn't have believed that the way they fixed it was tying it to the bolt for the hurricane shutter on a bedroom window. I of course complained and they accused ME of typing it to the house. Outrageous! Well they finally fixed it after I threatened to go to the better business bureau. Another of my favorites is where they replaced a dead tree next to my garage door leaning so that as it would grow, it would block the garage door. See the attached picture of that one. To me, the worst thing that they have done is when they began phase two, they rebranded themselves to Cypress Falls by Del Webb. Still Pulte but I guess that's there higher end brand. In this HOA, Pulte is the majority on the board of directors. Believe it or not, there are people in Florida that are not golfers and one of the major reasons I built in Cypress Falls was because golf carts were not allowed. Right in the community bylaws. Well, I guess the new phase wasn't selling enough homes so they asked the homeowners to vote on changing the bylaws to allow golf carts. The community vote was overwhelmingly against allowing golf carts. Pulte, having a majority on the board overruled the homeowners and changed the bylaws to allow them. Immediately they began offering a golf cart area in the new homes garages for golf carts. Now, two years later, we have golf carts running all through this community. I feel completely abused by this action. A home is usually your largest investment and to be promised one thing and have it changed so that they can sell more houses is unethical and outrageous. I will never again do business with this company. You can not trust them to keep their word even when it's in a contract. If you are looking to move to Florida, there are many good builders down here. I would strongly suggest that you not consider Pulte. read more

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If I could provide negative stars I would. Where to start? The new build process has been a nightmare...incorrect and damaged cabinets installed....counter top damage and given a terrible cover up patch. Windows missing grids. Walls not level. I could go on, but let's just say our construction manager has been nothing but rude and unhelpful. Would never buy from this company again and do not recommend. read more

No locks on BEDROOM doors!! This is what a person gets when they buy a Pulte home. Thanks Pulte. Never seen a builder so cheap!!!

I wish I could give zero stars. This is by far the worst experience ever. I am 5 years into owning this home and the issues are still not fixed. Day one of owning the house the pipe burst in my garage causing the whole garage to flood out. I was lucky enough that the builder was still on site and cut the water off. The cause of this was lack of insulation in the garage. Frozen pipe in the winter. Every winter the pipe in my kitchen freezes. The builder came out to fix it and just un froze it and said that is all they could do. They did this 2 times. Mold issues in the foyer due to I don't know yet because I am still working with them to get this fixed as the issue has come back again. They apparently fixed it the first time. Roof was repaired 7 times by the builder and was still leaking into my back bedroom. This cause the ceiling to sag and more mold. I have repaired the roof myself and the room. Gutters missing on my house. They just didn't put them on. When I filled out the service request stating that I was missing gutters they sent a crew to my house without the gutters. The counter top on my island was ever attached to the island. I have a list of about 10 other things that I had issues with that were never resolved by the builder. If a Pulte home is the last house you can afford save your money and buy a cardboard box and duct tape. It will hold up better in the long run. read more

Pulte Homes Corporation - 4 months into owning the house the shingles are flying off. - General Contractors Near Me - Fairfax, Virginia

I Tried...but the Happy spark is gone I have been watching this development since mid 2021 when I first started looking for a house. I officially signed in the beginning of 2022. I continue to get more upset with this process. I don't even know if "upset" is even the word. A few of the major issues: 1. The sales team selling something they don't completely have all the information on 2. The Integration team (home automation) not being able to answer questions fully 3. The construction team not keeping to their word on giving updates and other issues First, I would like to say Pulte strives itself on innovated floor plans and premium build quality. When trying to pick option packages for the kitchen. I was warned away from the higher tier refrigerator because it was "too expensive" and I wasn't shown the option. It turns out after the deadline to change my mind, it was the refrigerator I was already looking to purchase at the same amount. You can get the option to switch the Owner bath from a shower/tub combo to a luxury full shower. In the model I got in the tub. I'm 5'7" with long legs, my SO is over 6'. Even I was scrunched up in the tub. We went back and forth on if we should get the full shower but the model home in our version did not have that option for us to see. So we asked for the measurements of the tub and shower to compare to what we currently have in our apartment. They were pretty much the same and so we assumed how we felt in the model was us being crazy. We found out after the design choice deadline that the measurements given to us were wrong and the model was in fact what we were getting. Till this day the Owner's Bath is a sore topic for us. We asked so many questions about the technology package (see the point below) and the sales rep keep pushing us to the other team. Questions on how their pre-wires were structured, what will the wiring enclosure look like.... Pulte Homes offers a smart home package with pre-wiring and full automation options. I would like to preface my comments with both me and my SO are in technology careers, Cybersecurity and Networking. To see the packages they were offering...literally made us sick to our stomach. They offer, at the pre-wire level (default package), 2 CAT6 RG6 wired outlets, 2 pre-wires for Wireless Access Points, and a wiring enclosure. What does all that mean exactly. You get a patch panel, and in the whole entire house 4 spots for Ethernet to run. 2 of which that are on the ceiling with no access to a power outlet. If you need more outlets that's more $$$. Buy a Power over Ethernet adapter to solve this problem....more $$$. The package for them to run the whole network (PoE Switch, 3 Wireless Access Points, and CAT6 wiring to 1 Wireless Access Point) for $$$$. This is ridiculous and honestly a waste of money unless you are paying for a peace of mind. I get it not every home is as tech savvy as us and most will just utilize WiFi to connect all their devices. Work From Home...sure put it on WiFi. However, being in cybersecurity having to hardline certain devices this truly is making the build more difficult than its worth. Trying to talk about alternative solutions for how we are going to plug network devices in the ceiling into a power outlet that is not close by.... When my SO and I talk about how we are going to run the networking to fit our needs...we get angry every time we talk about it. They offer higher standards, build quality, and premium building materials. They show an open floor plan from kitchen to dining to living room. Beautiful. It's what we fell in love with. We purchased an end unit townhouse, which as you know costs more $$$$$. We visit the site every 2 weeks to see the progress and one random visit we see a random 4 ft wall dividing the kitchen and dining room AND a popped out corner in the basement. This wasn't spoken about from the sales team, the blueprints, the photos online. No where will you see this wall. But yet here it was in our house. Let's go into a bit of a story time: My model is a 3 story end unit townhouse. I was told because construction used 2x4 framing the 3in sewer line would not fit into the wall. So they built a 4ft bulkhead to be "flush" with the cabinets and said "it's what they felt looked best." They couldn't be more wrong. The same model with a 4th story uses 2x6 framing to support that 4th floor, understandable, but they were able to put the pipe into the wall. And then...Interior units next door to my house....has the pipe inside the wall. Remember, we were never told about this design change until we walked into our pre-drywall walkthrough and pointed out..."what is that???" We were then told conflicting statements. "I'm glad you caught this so we can make changes for future people. I'm sure you won't be the only one who has an issue with this 4ft random wall." But also said, "This change happened back in 2020 and we will talk to the sales team so we can read more

Pulte post move in service is terrible. There are many of us in the del Webb community in trinity falls in McKinney that are still trying to get repairs done 6 + months after moving in. Paint does not match, cupboards are not replaced, drainage creates lots of standing water after rain and the list goes on. Have been told many times that it will be fixed but nothing happens. If home is not perfect do not move in because it will never be fixed once you are there read more

Great home and community. Sales teams was a pleasure to work with on our new purchase. Construction manager was very knowledgeable and was willing to go out of his way to help my wife and I understand the construction process. Thanks again Brett and Jeff. read more

My family was supposed to close on an apartment this Wednesday (2/10/16)(flats at metrowest). However, this past Sunday we passed by and were able to walk into our future apt and it was trashed. There was noticeable damage to the apartment. Pulte homes offered to "clean" it to as good as new, which is not new when you have throw up all over and wine spilled on the rugs along with traces of drugs and bottles everywhere. I spoke to a worker and this isn't the first time this has happened but the first time a customer has known about it prior to closing. He said earlier in the week something else happened at an apartment above is and even after that they didn't get the cameras to work until after the police came to make a report about our future property. The contact is very one sided where I am not sure if we will be able to get out of the contract or leave us with any other options. It's unfair that they are selling homes to people as new when these things happen without us knowing. I'm sure if I had never passed by on Sunday they would have never notified me just like the owners of the apartment above us. I feel more people should know about these builders and be warned so at least they start acting more responsibly. After I got this covered by WISS9 they replied to my parents and were willing to figure thing out "to make it right". It's upsetting they needed bad publicity to properly act on their failed management. When I went into the building we were able to walk right in because they had the door held open by a piece of carpet which does not seem very secure, on the weekend when we were able to walk in the used a broom and management knows about this but didn't really find it to be a problem. Safer methods should be used. Link to the news clip: http://www.wusa9.com/videos/news/local/vienna/2016/02/09/family-angry-over-trashing-of-new-condo/80081582/ read more

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Not much to add that hasn't already been stated by other reviewers. In short, extremely poor building practices with shortcuts galore.

I love my home, just had my year anniversary and they touched up everything. A new home was so nice, I wanted something fresh and clean, well built and I got it. My experience was great from the sales consultant, field manager, to closing. I was nervous never building before, but they really took care of everything, and I love the customer care people too. I would recommend them, absolutely. read more

This is one builder you need to stay away from. They don't care about you or your just revenue. The CEO makes 10 million a year! Yet, their choices for you to chose from are scant. Salespeople lie jus to get a sale. They offer junk for your new home. Carpet choices belong in a kennel. Wrote their President who passed my email down to the lowest in the chain. Completely ignored everything I said. The community in western Lake Worth Florida, The Fields you need to stay away from. Liars, all of them. What a mistake I made. read more

I recently sold my 5 bedroom family home to downsize to a 2 bedroom condo - brand new construction by Pulte in Rockville, MD. While the condo looked great when I first walked in, I am finding now that I am moved in, the workmanship is not very good. The Pulte folks say these condos are "luxury condos" and certainly the price which was nearly $750,000 reflects that but the quality is not worth that. I have found outlets that don't work, cabinets off kilter, pre-wired lighting not centered to the rooms, the cleaning before I took possession was horrible and I did not receive touch-up paint for the cabinets in the bathroom or kitchen as well as my manuals to HVAC, thermostats and other electrical item. I was told they were thrown out by the cleaning crew. While I have contacted customer service several times for help, I have not been very successful in getting resolution. I also wrote the President of the Mid-Atlantic Division of Pulte Homes, noting all the issues I have had since I took possession (those listed are just a few I have had) and did not even get a response from him. I guess Pulte really is not about customer satisfaction or even trying to make right the issues - because they are more about locking in new homebuyers as opposed to fixing the problem at homes in which they already have received money for. read more

Selling new condo's at Crown Farm in Gaithersburg, MD. The salesman is horrible. Gives wrong information and needs a huge aditude adjustment. Read everything. The up sell on these is absurb. Won't sell a base unit. Tons of nickel and diming. read more

The ABSOLUTE worst builder in market. They will do nothing to resolve any issue you have with their inferior product and service. I have never experienced such horrific "service" in any industry as I have since I purchased a condo from them. read more

If I could, I would give them less than one star. We showed up for walk throughs on our 750k purchase twice, both times the house wasn't ready. Issues we pointed out were fixed in a slapstick. We had to say we would not close until they replaced the entire floor that was bubbling up. Very disappointed. Also upon resale of the home we learned we were charged a premium of about 100k because we were one of the last homes purchased. They also lied to us and told us that we had every upgrade possible on the home. We had purchased an already built home. I was a first time homebuyer and ate it up. They have very sharp sales people so watch out! read more

Absolutely the worst move of our life to purchase a home by Pulte. Once you sign your name there is no further interest in you unless it is to come back to your property and attempt to re-landscape to a worse condition then original. Be aware if this happens they have no legal right to enter your property, you simply tell them to leave and they must leave. Once the sale is done you will receive no support to correct problems and the support staff will not contact you except by general email to tell you your issue is under review and that is all you hear. We should have taken a hint when we called the number given us for service and the mail box was full (we tried for a month and got the same answer "Mail box is full try later"). Guess that happens when your product is not very good and you don't care. The expression "take the money and run" applies to Pulte. read more