This is an outstanding service company. Their plumbing service guy, Aaron is especially…read moreoutstanding. He's pleasant, Smart, And a great problem solver. Two stories. When we purchased our home 20+ years ago we wanted a new grab bar in the shower. He knew exactly where to put it to be maximally useful. Second, we recently had some plumbing challenges related to a home dialysis unit needed to keep me healthy. This one was complex and he stayed with it until it was solved. This wonderful approach to service and problem solving is much appreciated and rare in today's world. Thank you Aaron and kudos to Meridian to have the good sense to keep this guy!

We have called them twice to bid on drain repairs that were somewhat complex but were--in the…read moreend--just repairs. Both times they tried to upsell us into expensive remodeling projects. We don't want to remodel. We want to fix our drain issues.

Greg Smith is the worst. Sells me a sumpump and stopped working and said can't help you! Wow!!!read more

I had a leak under my kitchen sink. I call Greg on Sunday and he called me right back and schedule…read morean appointment for Monday at 10. He was on time and was Covid 19 protected. He replaced my kitchen faucet and did a good job. He is very nice and reasonable priced. I have been using his service for 17 years.

1 Star - Only for arriving on time, otherwise zero…read more If you don't want to read the long review: Extremely unprofessional, overpriced, failed to unclog the drain, and tried to upsell unnecessary major sewer replacement work with another company. I moved into a 1960s-70s home and soon had a basement main drain clog. I chose Allen's Plumbing based on their high ratings. They arrived on time but immediately began criticizing my real estate agent and home inspector, boasting about decades of experience. He spent less than 30 minutes with a snake, claimed it could not go past 50 ft, and pulled out only a small amount of debris and fine roots--about the size of a fist--yet dramatically acted as if my sewer was severely damaged. On-site, he pressured me to call my agent, rudely criticized them over the phone, and claimed I had only two options: dig up the basement or the yard, costing about $5,000. He insisted the pipe was broken and needed replacing, and charged $265 for the day's "work." He then called in another company with a camera (Kowski's Sewer Service), quoting another $250. This second company was equally unprofessional, failed to locate the blockage, and suggested I check with insurance about replacement. They also damaged my drain plug and left a filthy mess. The next day, through my teacher's contact, I hired another plumber--professional, clean, and determined. He used a snake to go 100 ft, removed a long arm's-length mass of debris, and found the real culprit: a clump of wet wipes. Problem solved without any pipe replacement. Clearly, my pipe was not broken. Allen's Plumbing exploits customers' lack of technical knowledge to push unnecessary major repairs. This is unprofessional and shameful. Businesses like this will not last long. I will continue to post reviews and file complaints on other platforms to warn others and prevent more people from being deceived and losing their money.

Tom was more than helpful with a sewer backup in my basement. It turned into a bigger problem with…read morea portion of my sewer line broken off. Tom fixed the sewer backup as well as the sewer line and worked with my insurance company. He was on time, straight forward, wrote up the quote for the sewer line repair and all it involved. He ended up saving me thousands of dollars as the work was less involved than he first quoted. I would definitely hire him again.

I called & made a service request for a possible plugged pipe from my garbage disposal to the…read moredrain. Sure it was something I could have done myself before several different physical issues, but Shawn was more than happy to handle it. Shawn was right on schedule he stated, took care of it in about 15-20 mins. Value is in the eye of the beholder; I was perfectly fine with the cost since I'm 17 miles north of Lansing, & it was handled competently. Thanks Shawn!

Went out of his way to accommodate my time frame. Meticulous in solving the drain problem. Call…read moretook longer than usual but still gave me quoted price. Very satisfied.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

I'm a landlord in Lansing. I hired them to replace a water heater and replace some outlets with…read moreGFI, as I had failed inspection. Whitney replaced the wrong outlets and forgot to pull permit for the water heater, causing me to fail re-inspection and incur fines. Once it became clear that I was asking them to fix a job they had already received money for, they became difficult to reach, repeatedly dropping my calls and not returning my messages for days. They refused to compensate me for the city's fine, refused to re-do the electrical work without charging again, and charged me again to pull the permit. They're never getting another cent of my business.

I contacted Rocky to schedule a sewer drain clean out and because I called on a Friday during…read moreregular business hours, he only charged us Friday rates even though I arranged for a Saturday appointment. He was prompt, courteous and professional. We were very satisfied with his work. He put us in contact with someone who could fix an additional problem, so we got everything fixed on the one Saturday. I recommend him. Maureen M.

I called to ask about sewer cleanout. I found they had someone in my area of the city and he said…read moreif I send my address, he'd come by and see what the problem was. He was here in a matter of minutes, helped me clear the way to the cleanout as I've been sick all year and it was a mess. It didn't take long and he had my main line open and I was able to run water again. I was very happy with the service, especially 3 days before Christmas and I still had baking to do. And the cost to have the work done was quite reasonable. I would definitely refer Drain Works to anyone I know. Thank you.

We have had great success with major plumbing repairs with Guthrie's Roto Rooter in the past and…read morethey have always been courteous and professional. When our drain plugged this last time, they were prompt, efficient , and offered a helpful suggestion. We will definitely continue to use their services in the future.

We have used Guthrie's for a long time and have always found them to very professional and courteousread more

No call no show to fix a broken water heater Called the…read morenext day and acted like it was no big deal that "they didn't get time" to make their appointment

NEVER use Lamphere Plumbing, Heating and Cooling in Owosso. I called them first thing yesterday…read moremorning (8:30) and set up an appointment with them because our Sump Pump is going out- it was making an awful noise and smoking when my husband discovered it @ 3:30 in the morning. I told them all this on the phone and they promptly made me an appointment for "sometime after 2 but before 5 because that's when we close". My son gets out of school at 3:50 but we needed this fixed ASAP so I made the appointment and made other arrangements to get him home. 2:00 rolls around and I wait. And wait and wait and wait. Finally at 4:30 I think I better call them and make sure all is still a go. The lady says yes, they're running a bit behind but I'm still on the schedule and they'll DEFINITELY be here! So, again, I wait. Finally at 7:30 PM I gave up and admitted to myself that they weren't coming. No call or anything just kept me waiting all day and NEVER showed. I'm furious. This company has the WORST customer service I have ever experienced. The real kicker is this was actually the second chance I was giving them because we needed this fixed and they "supposedly" could get to us right away. Last year when we had no hot water they showed up, looked things over, said they had to order a part and then never called me again! I called several times over the course of 2 weeks and got nothing in return- no return call, no part, nobody showing up to fix it like they said they would. Nothing. And every time I'd call they'd take my info as if they didn't already know me and I hadn't been trying to get answers for weeks. I finally had to go to another company who came out and fixed it all in the same day. I've never seen such an unprofessional company in my life and I will not be giving them ANY more chances. I suggest you don't either.

They replaced our water heater. An this is the mess they left for us to clean up. They been…read morearound along time, but I will never use them again and I'm letting everyone I know how uncaring they really are. I've sent them to emails and they are yet to respond

Called the night before. They said early afternoon the next day. 3:30p I called to follow up and…read morethey never showed up after they said they were running behind and would still be out.