This is an outstanding service company. Their plumbing service guy, Aaron is especially…read moreoutstanding. He's pleasant, Smart, And a great problem solver. Two stories. When we purchased our home 20+ years ago we wanted a new grab bar in the shower. He knew exactly where to put it to be maximally useful. Second, we recently had some plumbing challenges related to a home dialysis unit needed to keep me healthy. This one was complex and he stayed with it until it was solved. This wonderful approach to service and problem solving is much appreciated and rare in today's world. Thank you Aaron and kudos to Meridian to have the good sense to keep this guy!

We have called them twice to bid on drain repairs that were somewhat complex but were--in the…read moreend--just repairs. Both times they tried to upsell us into expensive remodeling projects. We don't want to remodel. We want to fix our drain issues.

Greg Smith is the worst. Sells me a sumpump and stopped working and said can't help you! Wow!!!read more

I had a leak under my kitchen sink. I call Greg on Sunday and he called me right back and schedule…read morean appointment for Monday at 10. He was on time and was Covid 19 protected. He replaced my kitchen faucet and did a good job. He is very nice and reasonable priced. I have been using his service for 17 years.

1 Star - Only for arriving on time, otherwise zero…read more If you don't want to read the long review: Extremely unprofessional, overpriced, failed to unclog the drain, and tried to upsell unnecessary major sewer replacement work with another company. I moved into a 1960s-70s home and soon had a basement main drain clog. I chose Allen's Plumbing based on their high ratings. They arrived on time but immediately began criticizing my real estate agent and home inspector, boasting about decades of experience. He spent less than 30 minutes with a snake, claimed it could not go past 50 ft, and pulled out only a small amount of debris and fine roots--about the size of a fist--yet dramatically acted as if my sewer was severely damaged. On-site, he pressured me to call my agent, rudely criticized them over the phone, and claimed I had only two options: dig up the basement or the yard, costing about $5,000. He insisted the pipe was broken and needed replacing, and charged $265 for the day's "work." He then called in another company with a camera (Kowski's Sewer Service), quoting another $250. This second company was equally unprofessional, failed to locate the blockage, and suggested I check with insurance about replacement. They also damaged my drain plug and left a filthy mess. The next day, through my teacher's contact, I hired another plumber--professional, clean, and determined. He used a snake to go 100 ft, removed a long arm's-length mass of debris, and found the real culprit: a clump of wet wipes. Problem solved without any pipe replacement. Clearly, my pipe was not broken. Allen's Plumbing exploits customers' lack of technical knowledge to push unnecessary major repairs. This is unprofessional and shameful. Businesses like this will not last long. I will continue to post reviews and file complaints on other platforms to warn others and prevent more people from being deceived and losing their money.

Tom was more than helpful with a sewer backup in my basement. It turned into a bigger problem with…read morea portion of my sewer line broken off. Tom fixed the sewer backup as well as the sewer line and worked with my insurance company. He was on time, straight forward, wrote up the quote for the sewer line repair and all it involved. He ended up saving me thousands of dollars as the work was less involved than he first quoted. I would definitely hire him again.

Went out of his way to accommodate my time frame. Meticulous in solving the drain problem. Call…read moretook longer than usual but still gave me quoted price. Very satisfied.

We had a bad issue with sewer backing up in our basement. Sean quoted a very reasonable price for…read morehis services and was able to correct the problem without extra costs the same day! Can't get better service than this! Have a number of properties in the Lansing area and sewer problems seem to pop up every so often. Will definitely go back to Sean in the future.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

Absolutely THE WORST HVAC company I have ever had the displeasure of working with. I was ripped off…read moreby EX-CEO Matt on two different locations, Mine and my fathers. First I paid for a new Furnace, AC unit, and tankless water heater. After the install I found out instead of installing the SER 16.2 I paid for they installed a 15.4 instead at my house. Both my father and I were told we had sign up for the service contract and that they would service our equipment for free. In the beginning it seemed like a great deal. I also had my water main break and that was all this initial call was for. I was able to fix the main break on my own and did not need the service. It took Whitney so long that they had already installed the AC and furnace but not fixed the water. When I told Matt I didn't need he stated he had all his profit wrapped in that portion and that I would need to pay another 4k... My father had an AC and Furnace. They did not give him the de-humidifier he paid for because the install tech had a dull drill bit and inadequate tools, it took him 4+ hours to drill through the wall. My father offered a better bit and drill, the employee refused. SO he did not get what he paid for either. Fast forward to the after the first winter and my fathers AC is not working. WHiteny comes out and tells him he has a leak, service plan expired (even though they never came out for wither of us) and he would need to pay them. He then called the office and spoke with the office manager who stated he would not have to pay. Later I call I have to my service completed that I paid for at install (more than $4350 after the additional extorted $4000. ) just to find out my service plan expired and I also will need to pay after they completed the service, not before. I call the manager explain the situation let them know I am not going to pay, they say that's totally understandable, the AC unit should not be leaking when barely a year old. THIS WHOLE TIME THEY BILL ME FOR EVERYTHING. My dads service, mine, just everything. I call ask them for the 10th time to straighten out our accounts, explained again the entire situation to Margot. She says she will fix it, and talk with the higher ups and get this resolved. Instead she then Billed my father for services from MY house and his house! This company is hot pile of crap and is the biggest mess I have ever seen. If they continue to harass us over their fraudulent charges and business practices, we will see them in court. You sold me a 16.2 and installed a 15.4 thinking you were slick. You lied about your service plan, and over charges customers because your employees had poor tolls and improper equipment (Install tech tried to drill through a 12" wall with a dull bit and dead right angle battery drill). My father and I expect an apology. Thank you.

I called to ask about sewer cleanout. I found they had someone in my area of the city and he said…read moreif I send my address, he'd come by and see what the problem was. He was here in a matter of minutes, helped me clear the way to the cleanout as I've been sick all year and it was a mess. It didn't take long and he had my main line open and I was able to run water again. I was very happy with the service, especially 3 days before Christmas and I still had baking to do. And the cost to have the work done was quite reasonable. I would definitely refer Drain Works to anyone I know. Thank you.

Drain Works is an exceptional service! We had an issue with our main line and they went ABOVE AND…read moreBEYOND to work with the city and other parties to get the issue resolved. When it turned out that it wasn't fixed by the city the first time, they came back out on a Sunday morning to snake the pipes again and were incredibly kind, informative, and just generally a good time. 10/10 would recommend them to anyone who needs any work done.

We have had great success with major plumbing repairs with Guthrie's Roto Rooter in the past and…read morethey have always been courteous and professional. When our drain plugged this last time, they were prompt, efficient , and offered a helpful suggestion. We will definitely continue to use their services in the future.

We have used Guthrie's for a long time and have always found them to very professional and courteousread more

No call no show to fix a broken water heater Called the…read morenext day and acted like it was no big deal that "they didn't get time" to make their appointment

NEVER use Lamphere Plumbing, Heating and Cooling in Owosso. I called them first thing yesterday…read moremorning (8:30) and set up an appointment with them because our Sump Pump is going out- it was making an awful noise and smoking when my husband discovered it @ 3:30 in the morning. I told them all this on the phone and they promptly made me an appointment for "sometime after 2 but before 5 because that's when we close". My son gets out of school at 3:50 but we needed this fixed ASAP so I made the appointment and made other arrangements to get him home. 2:00 rolls around and I wait. And wait and wait and wait. Finally at 4:30 I think I better call them and make sure all is still a go. The lady says yes, they're running a bit behind but I'm still on the schedule and they'll DEFINITELY be here! So, again, I wait. Finally at 7:30 PM I gave up and admitted to myself that they weren't coming. No call or anything just kept me waiting all day and NEVER showed. I'm furious. This company has the WORST customer service I have ever experienced. The real kicker is this was actually the second chance I was giving them because we needed this fixed and they "supposedly" could get to us right away. Last year when we had no hot water they showed up, looked things over, said they had to order a part and then never called me again! I called several times over the course of 2 weeks and got nothing in return- no return call, no part, nobody showing up to fix it like they said they would. Nothing. And every time I'd call they'd take my info as if they didn't already know me and I hadn't been trying to get answers for weeks. I finally had to go to another company who came out and fixed it all in the same day. I've never seen such an unprofessional company in my life and I will not be giving them ANY more chances. I suggest you don't either.

They replaced our water heater. An this is the mess they left for us to clean up. They been…read morearound along time, but I will never use them again and I'm letting everyone I know how uncaring they really are. I've sent them to emails and they are yet to respond

I called them for an emergency repair because my furnace's main line was rusting through in two…read morespots. I texted their manager, Karen, on Jan. 5 and she said they'd get back in contact with me that afternoon. I didn't hear anything for a couple of days, so I texted back on the 7th and got left on read for weeks. I finally called back this Monday, the 26th, and scheduled an inspection for an estimate. They said they'd give me a call around 10-10:30am on the 28th when they're on their way. No call. I called at 11am asking if they were on their way, they said they'd be there within the hour. I sat around till noon, still nothing. I finally called and told them that I would no longer need their service, and in response, I got an "ugh, okay" and then they hung up. I recommend Chasco Plumbing and Heating LLC, they responded quickly and I was able to set up an appointment today with text and email confirmation, something that Jenk's did not offer to me.