We hosted our son's bday party here recently, after attending a couple parties for other friends before. Pros: Kids have a blast running around and the rooms are spacious. The birthday throne in the party rooms is a nice touch. Our son was happy with his party. Cons: The staff could use better training and oversight. After they served pizza, they left the room and there was no one present when guests wanted more pizza and drinks. We had to serve ourselves until I went and found the staff. Cake cutting was SO slow. We had to serve the cake slices to the guests ourselves since no one was serving them. The staff didn't cut the cake very well and the slices turned out messy and uneven. They forgot to serve the fruit platter until we reminded them. Pizza was served cold and food pricing felt unfair as others have stated. They didn't even give the kids juice boxes (just poured juice from a container into open cups) which is standard fare at other similar facilities. They didn't send a confirmation email prior to the party like they said they would, and instead mistakenly called me again when I had already confirmed. read more

We recently celebrated our daughter's birthday at Pump It Up Belmont with a large and energetic party. The Pump It Up staff (Samantha, Isabella, and Leo) were entirely on top of things and managed that energy through two activity rooms and the birthday room. We could just enjoy the celebration, since took care of everything: entertainment, safety, and food setup and serving. Thanks for a great birthday! read more

We had my daughter's birthday celebration at Pump it up in Belmont. Our party staff was Samantha, Ryan, Karla and Maggie. They were absolutely amazing and awesome! They had great energy and were friendly and easy to work with. They also kept our party on track and on time. The facility was big, clean, and bright. But most importantly it was safe especially for the young toddlers. For the hosts, the staff made the party a success because of the great coordination. Overall, all the kids has a blast. They had a great time the whole time. We recommend! read more

The jumpers are falling apart which is a huge safety concern for any kids here. It's very overpriced all the food is moldy and i've seen how they washed their dishes... on the floor and with NO SOAP. Please do better truly disgusted and the kids running the place have NO customer service read more

We celebrated my 3 y.o son's birthday here 9/25/2021 and it was amazing. The staff ensured each time everyone entered a room there hands we sanitized. They have a great circulation system and all staff were masked. I felt safe during our gathering and the change of rooms were so fun. Everyone had fun in all the blow up bounce houses. I would highly recommend this venue. Fun, safe and great staff! read more

Pump It Up - Indoor Playcenter Near Me - Belmont, California

I booked Pump It Up for my daughter's birthday and the kids had a great time. We knew we wanted to do something very small and private during these COVID times and this was a great option. We had 5 kids play for an hour in the two rooms and they had a blast. We opted for a few party upgrades which really made it extra special. Each kid got to play with an inflatable ball and take it home as a party favor. We also went for the "glow in the dark" experience in the second room and even I had a fun time. We felt safe with our masks on the whole time and opted to do pizza and cake at home. Their new party and private playtime formats were very accommodating. read more

We've had two birthday parties at Pump It Up; the kids love it. Everyone has a blast, the staff is friendly, and the whole event moves swiftly. It's a great place for a kids' party. read more

Celebrated my sons 8th Birthday here a few days ago. Very happy this is where we decided to have his party with with a few of his friends. We added the glow in the dark option for the second room which was such a fun time for the kids to play under the black lights and for the adults to see! The owner Naveen was very welcoming and gave us detailed briefing on how the party will go. His wife Swati help me set up over the phone and she was very very detailed as well, much appreciated. The staff member who was there (forgot his name!) was also very helpful and friendly. Would definitely recommend having your party here:) read more

Pump It Up - Indoor Playcenter Near Me - Belmont, California

Parent's night out was such a treat!! Thank you Pump it Up for creating a safe and fun space for our kids. They had a blast (age 4 & 5), and hope to bring more of their friends next time. read more

We recently hosted our child's 4th birthday here. The whole experience was very painless start to finish. The staff is very sincere and diligent. They worked around our availability to set up times for calls to coordinate the food and package order. They handle pretty much everything so we were totally carefree at the party. The facility is clean and spacious so the kids had the time of their lives! The party staff was incredibly polite and amazing! Highly recommended for peace of mind for the adults, and super fun for the kids. read more

Had my daughters birthday party here. The kids love jump house! All the friends enjoyed the time. The online booking is straight forward. I like the private event option, the kids can spend time in both arenas. The facilities are clean and colorful. Will come again. read more

We hosted my son's 4th birthday party at Pump it Up and it was a major success! We are a Covid cautious family. Parties at Pump it up are 100% private and that gave us a lot of comfort. The party started at two play arenas and later moved to a party room where the kid enjoyed pizza, cake and drinks. We were really impressed by how huge the play arenas are. Each arena has multiple jumpers and slides with different height. There is a also a rock climbing wall for older kids. All the kids in our group (age from 2 to 9 years old) had a blast! Most importantly, it was extremely easy for me since I didn't have to prepare anything! I would definitely recommend Pump it Up for anyone looking for a venue to host kids' birthdays. read more

My daughter had her birthday party at Pump It Up in Belmont last weekend. She and a small group of family and friends (a total of 9 kids) ranging in ages from 5 - 10 years old all had a wonderful time. There are two play arena areas, and they enjoyed both of these areas. The play areas, and the party room were both clean and colorful. In addition to the inflatable play structures, they really enjoyed the rock climbing wall in one of the rooms. The birthday party package included the party favors. It was nice that they had options that would be suitable for all ages (my daughter picked the water bottle favor, which was great for the kids of all ages). For the time in the party room, the Pump It Up staff served the food (pizza and cake) to the kids and cleaned up after them. They really made everything very easy. We would definitely consider having another party at Pump It Up someday. read more

we really loved our experience at Pump it Up Belmont. The whole process was very smooth and well organized and the staff was very helpful. We would do it again!! read more

So came here for a birthday party and seen how dirty the place is. They start off by making everyone watch a safety video before entering the rooms. Got into the 1st room and there were 3 large sections of inflatables to play with. Going on 2 out of the 3 one can see a whole bunch of dirt that wasn't cleaned for at least months. Room 2 was worst. One of the inflatables was made so high that a younger child from the party got stuck and couldn't climb up. Had to help that kid while other kids kept pushing from behind not knowing what was going on due to blind corner. Then ended up getting burns on my arm from sliding down with a T-shirt on. Got so tired from that I leaned on one of the beams. That beam had a thick layer of grease and dirt. Lucky there was the hand sanitizer around. Finally when it was over we all were feed pizza. The quality of the pizza made Costco seemed like Round Table. read more

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My daughter had her birthday party at Pump It Up this year. She and her friends had a very exciting time. The facilities are huge, even adult can play on them. The playroom is large with 15 feet tall ceilings. All places are very clean with bright colors that children likes. The air was fresh, as Pump it Up has the highest grade filter system to ensure fresh air in the rooms. All kids has lots of fun their with huge inflatable Bouncers, Rock Climbing，Bubbles，glow in the dark, and so one. The staff is super nice and patient. When the kids need to play with Rock Climbing, the staff always carefully helped them to get ready to ensure the safety for kids. And staff help everything, setting up tables, cutting cakes for kids. We really appreciate the great service of Pump It Up and will definitely recommend to my friends! read more

We had our six year old celebrate his birthday here with a small group of his friends at the end of January '22. We felt the place was clean, and similar to pre-pandemic times. The biggest difference was that there were far fewer people around. The party room was as we expected - the staff checked in with us a couple of times but otherwise we were left to mingle and enjoy the pizzas. They helped us turn off the lights / turn on the birthday music when it was singing time. I definitely know that my six year old had a fantastic time, and our family felt safe being able to enjoy some semblance of pre-pandemic birthday parties. read more

I hosted my daughter's 8th birthday party here in late Jan 2022. She and her friends had a great time and I received a quite a few compliments on booking this place. "Oh it's been so long since we've had a party at Pump It Up, it's so great to get the kids here again!" The staff was great and really helped to make sure that we were able to enjoy the party and not have to deal with anything. Everything went really smoothly and the place was clean and just as fun as years before. I know that Pump It Up has been struggling with the pandemic, so I hope this convinces some more parents to continue to keep this place afloat. We will be booking my son's 6th birthday party here again in March! read more

Parents beware, the inflatables in the 1st room are torn and won't inflate fully and if your kids are jumping off the platform, they may get injured. Call to verify those inflatables have been repaired before booking. Also service is lacking as the entire place is ran by teens. Also they force you to only serve food off their menu, quality will embarrass you. We will never host a party here again. read more

We threw my daughter's 7th birthday here last weekend. Was a great experience for both the kids and adults. The staff was very friendly, accommodating, and followed up promplty after placing our party reservation. Online scheduling and food orders were easy and the website gives clear expectations. During the party, the staff was very attentive and checked in with us before transitioning to the next room. It's worth adding the photography feature because time passes so quickly and we get easily distracted. read more

They sold us a party package on the website and then the CEO texted me several days later to say that the place is not actually open the booked time because all of the employees are kids that have school during the day. She was smarmy in her texts with me not at all apologetic that her website is crap, not at all empathetic that it is difficult to make changes to a party once the invitations have been sent. Our school group also ran into booking issues with free jump where they were able to sign up for a jump time that "didn't exist". When they arrived they were met with even more sarcasm. These people are unprofessional and really bad at their jobs. They canceled the booking without my approval. This place does not deserve your money. read more

I was hoping for at least a couple more years at Pump it up before I'd give it up. After 4 consecutive years this year was a disappointment. Last Saturday, we hosted our son's 6th day party at Belmont and the service was truly horrible. It's all about the service! You can't expect perfection, but when you dole out over $900 to a party venue (and bring your own food), for about 3 hours. You have the expectation of good service. All the help you get to make your party successful counts. I barely got any help, I had to ask my guests to help out! Party start: The host didn't Pump the children up before the party started. Unlike previous years. Party start delayed: My husband had to nudge them about the party start, and it didn't appear to us the we got adequate time in the first room. I didn't mind the late start as much as not having a fair amount of time in the party rooms. In the first room, I didn't see staff taking pics. In fact you couldn't find them anywhere and when my husband and I asked them to take pictures they barely replied. When I checked to make sure that everything was refrigerated, there were 2 very unfriendly staff people in the kitchen. I overheard one criticizing the Mylar balloons I brought in. I told him that I brought the balloons in and he said nothing. 2nd Room: When the host led the children into the 2nd room, there was no kick off, he just opened the door and not all of the children were even in line. Again, in the 2nd room we asked that they take pictures because we didn't see anyone taking any. The Party Food room. This was the worst. I had to have 6 mothers helping me and we all kept asking, "Where's the help?" We had to set the tables for the kids, put out the table covers and what's worst. I had to send people out to get the food. In previous years, staff helped with set up and putting out the food. I understood that service was what the costs were about. This year, they didn't interact with the guests and help the kids out. My guests and I had to do everything. The biggest help they gave was cutting the cake. They didn't take pics of the kids in the room, or even my son, the cake and during the cake light up. I asked several times for the pics to get displayed on the screen. When they were displayed, they were horrible. Photos: In the last two years, they took pictures of the children playing and happy guests. This was our largest party with over 30 kids! This year, they took under 20 pictures. The pictures were blurry. They took pics of crying children, a parent walking away, a parent looking down on his cellphone. Two pics of me upset, and other pics of people walking away. It seemed all of us that they were intentionally trying to ruin the party. Now, I will have to ask the guests to send me pics. The pictures cost an additional $20, but all the the costs add to the tip percentage. Again, I paid over $900 for just about 3 hrs of their work without food. Since I brought in my own trays, I paid an additional $150. Since they charged me for 10 additional children, there was an additional $120. All costs I understood. What the problem was the horrible service and bad attitude. They staff acted like they did not want to be there. The bill: When we went to pay the bill, the staff were huddled around the register listening in. My husband was talking to the manager because someone had pointed to a document and told him that bringing would cost $100, not $150. As far as I was concerned, it was a misunderstanding, but the manager did not admit to the mistake. She just argued that she was the manager and did not approve that price. We left them a 15% tip, but I am seriously regretting that now. Thankfully the children still had fun, and the parents enjoyed the food no matter how hard they seemed to work to ruin it. read more

We had a birthday party last Sunday for my son and my daughter. We're so glad that we did it! The kids need some out of home fun since pandemic. I heard from some friends who had party in the same place lately, and was told that it was safe and clean. We invited a few close friends, all the kids were having plenty of fun, and saying that 'this is the best party ever'. We added 'glow in the dark' and bubble options which definitely brought the fun to a next level. All staff there were wearing mask, and the whole process was very well organized from beginning to end. We got phone call confirmation a week before the party, a big shout out for Makayla who helped answer my questions and concerns, and had been very patient. A special thank you for the owner/Manager who I didn't even have time to ask about his name, he helped us load the kids' birthday gifts to our car, and it was raining heavily that day! Overall, it has been a great birthday party experience, definitely would recommend to anyone who's seeking for a safe and real 'private' birthday party place for the kids. read more

We had a great experience hosting our son's birthday party at Pump it Up. The food, decorations, glow + bubble elements and party favors provided wonderful entertainment for both kids and adults. We just had to bring in the cake, sit back, and watch as the party unfolded. Special mention to Hannah and the rest of the staff who were absolutely amazing in taking care of the kids, managing the play and party rooms, and ensuring that we could have a relaxed, stress-free time and enjoy our son's day. Thank you! read more

Pump It Up - Indoor Playcenter Near Me - Belmont, California

We just had our daughter's 3rd birthday party here and it was an AWESOME experience! Everything went so smoothly from the check-in, playing in the arenas, private time at the party room, and all the way to the check-out. We had two party coordinators with us the whole time, and they were constantly updating me for next steps. The kids had such a great time jumping on the inflatables and playing with the bubbles. Highly recommend the place for birthday parties! They definitely made it special for my daughter! read more

We had my son's 6th birthday party at Pump It Up. It was great. Everyone loved all the inflatables: kids and adults. We were worried since omicron wasn't fully over but everything was really clean and they took a lot of precautions. The super tall ceilings make everything feel spacious. And the air filtration system put our minds at ease. We opted for the dark room experience and it was great. all the kids got glow necklaces and loved seeing the designs on their clothes glow. It was really easy to do the party with them and hopefully we can do it again for my daughter's birthday. read more

We recently had my daughter's birthday party at PUMP IT UP BELMONT at the end of January. We had booked the party back in early December 2021 without anticipating that there would be such a spike of Covid cases in January. My daughter's dad and I went back and forth deciding whether we should cancel the party or not but we luckily decided to move forward with it but downsized the guest numbers considerably. Pump it Up staff were super flexible with us in the weeks beforehand as we had reached out to them with our concerns of Covid and possible low attendance from our invited guests. They were super reassuring and helpful in having us feel at ease and comfortable with moving forward with the party. The day of we could see how clean the place was and how much they strictly were adhering to their cleaning protocols. The staff were remarkably friendly and they supplied all things we needed (decorations, party plates, etc). In the end, my daughter and her friends had a blast! All were super happy to celebrate and play together. Thank you to Pump It Up management and staff for everything! read more

Have you looked at yourself in the mirror lately? If you see your waistline taking the form of a holiday cookie and think it's sexy (RAWR), time to come up with something new other than another boring birthday buffet at home. Pump It Up is a colorful, wacky, energetic place to let loose and let go! Kids, big kids and adults acting like they're on their second childhood are all welcomed here. My godson had his birthday party here and it was a blast! The party lasted 2 hours and we were able to make use of the two rooms with inflatable slides, bounce houses and a rock climbing wall. The staff are fantastic at managing the transition from one room to another, helping kids harness up for the climbing wall and making sure everyone is having a great time. After 2 hours of non-stop running around, you wouldn't even notice you've already raised your heart rate and broken out into a mighty sweat session. And since this is a birthday party, you can have your cake and eat it too. read more

We attended a kid's birthday party at Pump It Up. It was my son's second time here and my first. http://www.yelp.com/biz_photos/_uCS0snFuj_jDWUemMiHWw?select=qF6Vxck69NDmoroJSe4Hng It is similar to BounceU in San Carlos, but with a few differences. * There were fewer bouncy house, slide, and play stations (not a problem - really, plenty to do). * The shoe cubby was portable - so when it was time for our group to move from one room to another, the cubby moved with us (so we didn't have to collect our things). http://www.yelp.com/biz_photos/_uCS0snFuj_jDWUemMiHWw?select=JBntksGD2eHcfXWjs2WALA * In the second room we visited, the back part of the room was dark (the lights were burnt out and hadn't been replaced yet - not very cool). http://www.yelp.com/biz_photos/_uCS0snFuj_jDWUemMiHWw?select=qcNRGnoC0trqEk3KNL0-aw * They have a rock wall with harnesses for climbing - this is fun! * One of the rooms had central bench seating for non-bouncers (parents and other guests who wanted to observe or rest). After playing in the bouncy play areas for longer than an hour, we headed to the party room for pizza and cake. http://www.yelp.com/biz_photos/_uCS0snFuj_jDWUemMiHWw?select=BITGzmbtmE7f52NmitfQtA The staff was professional and ran things smoothly without making us feel rushed. With the exception of the partially-darkened room, I was impressed. read more

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How much fun can you have as an adult in a kids playland? Turns out, a lot! Being here as a grown-up for a kids birthday is great. You get to jump around the inflated slides and mazes, get to throw plastic balls at random kids, and probably confuse them slightly by having just as much fun as they have. Parents can easily book a birthday party here - the staff takes well care of the excited kiddo crowd and the parents can sit back and relax. Maybe I should host my next birthday here?! read more

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We had our first birthday party in two years for our daughter. At her request we had it at Pump it up in Belmont. Our family and friends have been cautious during these pandemic times. So I did quite a bit of research before booking an indoor event. The facility was clean and has an upgraded air filtration system that made us feel comfortable during our gathering. We opted for masks during our play time and had 100% turn out of our guest list . Everyone felt great about the choice. One other measure we took was booking the first time slot of the day. This made it truly feel like we had the place to ourselves. We added an additional experience of the "glow room" in the second room and the kids went wild with excitement. Glow necklaces were provided and we brought a few more to supplement as well. The staff was kind and helpful when I was booking the event. Very responsive to my calls and emails. Day of party was met with the same kindness of the staff and it was probably the least stressful party I've ever planned. Highly recommend. read more

Pump It Up - Jumping for joy! - Indoor Playcenter Near Me - Belmont, California

The worse experience ever.. on my daughter's bday party.. my party was delay 1:30hrs.. Food cold and wrong... read more

Cool indoor jumping castle place. One of those places where you tell yourself, "self, why didn't I think of this?" My kid was invited to a birthday party here and she had a blast (and so did I). I always cringe when I see jumping castles outdoors, you know the videos showing the things blowing away. Anyway, this place has two separate indoor play areas full of huge inflatable jumps. They rotate your party between the two areas when there are multiple parties going on. Secret, they allow adults to play in there too. Just pretend you're watching your kid. My favorite was the huge castle with the 100s of balls in it. Mind you, I'm in my 30s, but I was playing dodge ball with a 5 year old. And she wasn't even my kid! I win! One suggestion, they should consider in house food to supplement their revenues. The pizza they order from outside looks sad. read more

Celebrated my daughters 3rd Birthday recently at Pump it up and everyone had so much fun. Even the adults got in on the fun. Highly recommend the glow room. Lots of fun! read more

The staff was so helpful at our 4yr old's birthday! I didn't do anything more than make goodies bags and show up. We had a great time and enjoyed the moment because the staff was so involved. Many of the guest's parents were also impressed! The price is worth the time you save, especially with a large group of kids! read more

My family and I went this past weekend for a birthday party. It was my first time at Pump It Up and I must say that it's an awesome concept. The facility was clean, neat and colorful. The entertainment for the children is perfect. All the bounce houses and arcade type games had my six year old and 2 year old bouncing and running around with glee. The bounce houses are well maintained too. What really impressed me was our two hosts, Alejandro and Shane. They were very professional, courteous, and kind. They never had side conversations or goofed off. Their focus was always on the children, making sure they were safe, the party stayed on track, and that everyone had a great time. I always believe that it's the people who make the experience. The people who make a company great. Shane and Alejandro's customer service was top notch and they did just that. I look forward to more parties there in the future. read more

Kids love it here! Ive been to two parties here (someone elses an our own) Planning and managing the party is easy with the staff handling the flow, and party always ends on time (standard 2hr block) Spacious double jumpy areas are a blast with tall ceilings and lots of room for kids. The house pizza is surprising tasty for a place like this. The adjacent neighborhood isnt the great but the kids dont care. Also for parents its great that u dont have to cleanup or that much setup! read more

OMG...why my cousin decided to have my nephew's bday party on Mother's Day I'll have no idea but I had a BLAST!!! So yes, fun for adults as well as the children. She made it more fun (for me anyway) because her crazy wacky theme allowed me to dress the part and I love to dress up!! (Yeah, I can hear your comments...I'm trying to ignore you) LOL All the staff were pleasant, helped wherever was needed, and even at times, tried to get the kids (and adults) pumped to get on the climbing wall. I, on the other hand, needed no convincing. I was on the wall, in and out of everything inflatable (still ignoring you)...raced with the kids and adults on the slides, and even raced my cousin in the obstacle course, which she won by cheating, by the way!!! LOL We went from room to room easily but the lady handling the cake was a little too abrupt... I almost said something to her when she raised her voice at my nephew but we're not trying to spoil the fun so we'll just let it go. That was the only hiccup...all was fun!! And clean...I like that they make everyone wear socks. I wasn't the only adult having a blast though...most of the adults were out there sliding, climbing, and racing. Yeah, in our family the adults can hang with the kids easily. HAHAHA So much fun!!! Wheeeee!! =D read more

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My son (6 years old) and his 2 cousins decided to come here because it has been raining the past couple of weeks. Needless to say my son and his cousins (5 and 2 years old) all caught Covid and then it spread through our family like wildfire. Please clean your facilities more often. read more

We just held my daughter's 4th birthday here and I highly recommend it! The staff is friendly and helpful. All the kids had a blast! As the parent, it was so nice to actually be able to enjoy my daughter's celebration instead of having to worry about the details or cleaning up. The facility takes care of everything and makes sure everyone has a ton of fun! read more