Avoid the grooming salon at Petco at all costs…read more This has been one of the most frustrating and unprofessional experiences I've ever had with any business. The staff is unbelievably rude, dismissive, and completely uninterested in actually helping customers. What's worse is the manager is just as bad--equally rude, unwilling to listen, and clearly not interested in resolving anything. My dog, Fluffy, has been going to the same groomer for a long time with ZERO issues. No aggression, no biting, nothing--yet suddenly I start receiving vague, contradictory messages claiming "he can bite" and blaming "scheduling issues." If any of that were true, why was it never properly communicated before? It feels like they just made excuses instead of being honest. The communication itself is shockingly unprofessional. The tone of their messages is rude, passive-aggressive, and borderline hostile. Instead of treating customers with basic respect, they send abrupt texts telling you they're "not daycare" and demanding immediate pickup, as if you're inconveniencing them by being their customer. And instead of having a proper conversation like professionals, they abruptly drop you as a client with no real explanation. No accountability, no courtesy--just attitude. This place is disorganized, disrespectful, and clearly does not value its customers or their pets. I would never trust them again and strongly recommend finding literally ANY other groomer.

I take my dog to get groomed at least twice a year. People there are professionals when handling…read moremy pet. They expediently get the job done.

Love it here. The employees (literally each person!) are so fun and kind and love their pet…read morecommunity, great treats, collars and are a delight to visit.

Great mom and pop pet supplies store in winchester has everything you need for big dogs small dogs…read moreand any size or type of cat from indoor to outdoor cats healthy food and treats as well knowledgeable staff and lgbtq+ friendly!

We love coming here and so does our pup! Excellent product selection and customer service is…read moreexcellent. It always feels like a personalized experience coming in - can't say enough good things!

The owner of the Lucky Pup is very knowledgeable and friendly. He carries high end treats and…read morefood. If you like to support local businesses, this is one you should try on Mass Ave.

Lauren has done all the research on every brand that she carries. I know everything is…read morehigh-quality, and nothing is on a recall list. Her no questions asked return policy allows me to buy some thing with confidence before I bring it home and see if it fits my pooch. Five stars

I got a bad taste in my mouth. If I knew the return policy to this place, I would have never have…read morestepped in this store. I returned a coat that was never worn, tags still on it, bought it a week and a half ago and their return policy is a store credit. Do not buy unless you are sure your dog is going to like it.

Love the option that you order you purchase on line and they then bring it out to you. At least…read moresomeone is doing the heavy lifting of the dog food one way, and I just need to get it into the house!! Love the coupons, lower prices than other pet chains. Have used the grooming services for my Clancy multiple times, and love my squeaky clean boy with nails trimmed and rounded! Give it a try, you won't be disappointed!

My pup Disco goes here for grooming. Aidan is the best. We appreciated Aidan's good work & kindness…read moreevery time.

Stumbled upon this wonderful store while passing through Copley Place to Newbury Street and was…read morepleasantly surprised - it's a gem! They have an amazing selection of treats, toys, harnesses, and really anything to spoil your furbaby. We had the joy of meeting Gina, who was so pleasant and gave our little senior dog lots of love and treat samples. Our little dog absolutely LOVED their Cheddar Cheese Soft Bakery Bites. They are a perfect balance of softness, but yet still biscuit like. We purchased a large bag to take home with us (we were visting Boston from out of state) and were relieved to know that these treats as well as many others are available to purchase and ship through their website. Our little dog will be ecstatic that we'll be able to keep her favorite treats of the trip stocked up!

This was a fun store, lots of options and plenty of cute "sugar cookie" decorated options to suit…read moreany occasion. Very big and tons to see. I wouldn't have minded the staff come up to greet us and see if we have any questions etc as we were the only customers in the store the whole time. But they were friendly when checking out. Other than that, nice place to spoil your furry friends.

So cute here ! My dog loves going. It's right downtown,…read morefriendly owner! I got gifts for my friends dogs here.

My husband found this boutique when we were searching a place that sold specialized dog food, as…read morewell as well-made dog sweaters approximately 2+ years ago for our first dog. We had visited other stores in the area but were put off by the high prices and the shoddy food/clothing selections. Our puppy really had a hard time the first year with stomach issues, so it was important to find a brand of food our vet recommended. Surprisingly, Gone to the Dogs was exceptional in both food selection(s) and clothing - even the toys are better made than most places offer - and the owner, Gina, and her mother, Kay, were more than helpful in guiding us to finding just what we needed and if they didn't have an item in stock (or didn't carry it in-store) they'd offer to special order and call when it arrived at a reasonable price. I know I'm waxing poetic about GTD (I honestly love this place), but I'd be remiss in not mentioning that the one (and only) time we had an issue with a product Gina gladly offered a discount for another item. (Had to bring this up because of another customer's negative posting) I admit to buying items that didn't work out for our dogs but knew that returning wasn't an option and was okay with this...lesson learned and a bit poorer. HA I As our dog family grew to two, I have to say the last couple of years of visiting more than a few times a month has endeared Gina and Kay to our family and we would be lost without the shop! Sound advice is plentiful, as is a good sample treat with a head rub for our dogs every visit and the doggy bakery (birthday cakes, cookies, etc.) is like no other! Honestly, the bottom line is that there is no other place like this in the Wakefield area. The prices are reasonable, quality & selection of products amazing, customer service outstanding.

I had an extremely disappointing experience at PetSmart…read more I took my dog to a scheduled appointment at the Banfield Pet Hospital located inside the store. Since Banfield was open, I had to enter through PetSmart, which is the only way to access the clinic. When I was leaving after my appointment, I briefly stopped to look at a dog collar that caught my attention. Immediately, an employee approached me in a very rude and aggressive manner and told me to leave because the store was closed. I explained that I was only there because my dog had a scheduled Banfield appointment and that I was already on my way out. I also told him there was no reason to be so rude. Instead of calming down, he continued to treat me with disrespect and hostility all the way to the exit. I have never felt so unwelcome and mistreated as a customer. Because of this experience, I will never spend another dollar at PetSmart. I am also considering switching my dog's veterinary plan so that I never have to return to a location where customers are treated so poorly. It is unacceptable for employees to speak to people this way, especially those who are simply attending a scheduled veterinary appointment. PetSmart should do a much better job training employees on basic customer service and respect.

If you want fish do not go here go across the street one of the staff members there at petsmart is…read morea saying this respectfully a light skinned man who is very rude I have owned fish my whole life and the fish I was going to get I always owned but he thinks he knows everything about fish mind you he gets paid $17 an hour but wants to bust someone's balls over feeder fish that I was going to be giving to my turtle at home he said the 15 gallon tank wasn't big enough for 4 FEEDER FISH and wouldn't sell me the FEEDER FISH if you don't want fish to be FEEDER FISH don't mark them down as FEEDER FISH! This guy is a guy who will bust your balls over fish you have experience with and the proper care but talks to me like I'm in the wrong... DONT GO HERE FIR FISH OR GO WHEN HES NOT THERE!!! ( always a long wait to get fish understaffed)

Awesome! We took our dog to get his nails cut because he wouldn't let us do it because he's a drama…read morequeen, and it took less than 10 minutes. He got so much attention and so many treats. Happiest dog ever!

I have a 6-month old puppy that I wanted to just get nails done and likely shampoo. When I finally…read moresigned up and got an appointment, they wanted a Rabies and Vaccination documents to be sent to them. I sent them all the documents that my veternarian gave me. These documents were sufficient for 2 dog trainers, a puppy kindergarten class registration, but not good enough for MetroPets Groomers in Lexington. Give me a break! They said the documents were not sufficient. I even gave them my veternarian contact information, which they could call to get more information, but they are too busy to do that. Then, they sent me a contract to sign and they wanted me to agree to give them my credit card (just in case of cancellation) - which was fine, but at the end of the contract - it said, that you agree that it is okay for the groomers to take pictures of your dog and put them on their website or social media for advertisements. You need to agree and initial all of that before they accept you for an appointment. I did not sign that and agree to that. I do not want anyone to take pictures of my puppy and put them on the internet or social media for advertisement of their business. I told them that I do not agree to that. And guess what they did. They cancelled my appointment. They said I would not be happy there. I tried to call them to discuss with them, and the phone just goes to voicemail. What a terrible grooming business. They just want your money and are willing to take advantage of you and your dog. Do not go here. Not sure why they think they are sooooo great. Their customer service sucks!!!! Who would consent to giving our credit card and also agree for anyone to take pictures of their child, baby and put on website internet social media for their own business advantage. If you sign there contract, that stipulation is in there. Buyer Beware!!!