Love the option that you order you purchase on line and they then bring it out to you. At least someone is doing the heavy lifting of the dog food one way, and I just need to get it into the house!! Love the coupons, lower prices than other pet chains. Have used the grooming services for my Clancy multiple times, and love my squeaky clean boy with nails trimmed and rounded! Give it a try, you won't be disappointed! read more

My pup Disco goes here for grooming. Aidan is the best. We appreciated Aidan's good work & kindness every time.

I'm happy with customer service who are helpful and the variety of items to be found in the store. I can usually find a sale. It makes me even happier to see the dogs coming in, to see that folks contribute piles of food and goodies to the local animal rescues, and that I could share a coupon with a young family thinking about buying a fish tank and fish. I hope they had a merry fishy Christmas! Cindy P read more

had a really nice cashier help me today! i also needed assistance with my gift card to scratch the numbers (this was at around 2-240) and he helped me! they didn't have name tags so i couldn't find out his name! hopefully you respond with his name thanks! read more

The Billerica store is most definitely NOT a well stocked store. The recent special sale on Sheba wet food was a total "joke". Half the flavors were not on the shelve and after returning in hopes of finding them the shelves again were out of Seafood and White Fish. After the 4th return visit I asked Paige to speak with the manager who does the ordering requesting the courtesy of a call back when the stock finally is delivered to the store. Delivery day use to be Tuesday and not I understand it is Thursday. Better management and organization would add to the store's total revenue. I even got a rain check for the items not on the shelf and have yet to receive a call from anyone regarding the status. Poor, very poor way to run a store. read more

Very helpful cashier! As a veteran, he let me know I was eligible for a discount savings me money.

Love taking my small dogs here, they have a door you can close and wash them without worrying about them taking off or flipping out with other dogs around. They price match food too! read more

Well stocked store, well informed staff, wide selection of dog foods. I got help switching my dogs toward a fresh/raw diet. I had a really nice conversation with an associate. I made a couple choices, got some product names and feel like my dogs will benefit from the change. So far they are very enthusiastic about fresh/raw food! read more

Such a relief to know that there's a local business who will deliver our pet's food when we're both home sick and can't get out to do it. Fast and reliable. read more

Very easy to order online, email confirmation is sent shortly after placing the order, called store when arriving and dog food was placed in my car Couldn't be happier with the process. read more

The man that groomed my little cheweenie said his paw got caught in this harness and ripped out a nail. I don't believe this. My little guy is scared of everything and may be a handful but I don't believe what the groomer said. My son picked him up and his paw was wrapped with gauze and all bloody. All he told my son was he would give him 25%off!!!!! read more

We went to the pet supply store at night. We found what we needed and came to check out. The machine did not recognize the discount but our cashier helped with it and manually put the discount for us. Nice guy , highly recommend this place. Our pet eats the food. This is also spot on! read more

Michele did a fantastic job on our Mini Schnauzer! She took the time to ask just what I wanted and we are so happy with the results! Our puppy looks adorable and has the perfect cut for Schnauzers. Plus he's happy! Thank you! read more

Michelle and Cheyenne do an amazing job grooming. I always feel so comfortable dropping off my little Mason to them. Their love for dogs is so evident. Mason always comes out of grooming looking so handsome. Thanks for a great job ladies. Angel & Mason read more

Gross, nasty, DIY dog wash! I've gone there twice to use the DIY dog wash. The first time was in the winter. You could tell that someone had bathed a Huskie given the amount of fur coating the tub, wall and floor. I'm a groomer and I can tell you that the amout of undercoat that comes off of a Huskie is enough to build another Huskie. I was told they disinfect between dogs but I figured they might not have had a chance to get in there yet. I chose to not bathe my dog at that time because it was freezing out and their dryer system draws air directly in from outside and the temperature is not regulated. Because I am still a groomer without a tub, I went back a second time. This was 10 days ago. (Brought my own sanitizer this time, just in case ) The room REEKED of cat pee. Maybe someone washed a cat in there??? The floor was is gross. The 2 tubs were filthy. Obviously not cleaned between dogs, AGAIN. After emptying their full de-humidifyer for them, I proceeded to scrub the tub. The water was soooo hot!!! Apparently it's permanently set on the almost too hot for a human in the summer setting. Oh! And! And! One of the dryers was out of order! Why would they not tell me this? Please don't bathe your dog there. However if you do, bring your own tub sanitizer, extra towels if you need more that the 2 thread-bare they give you and your own shampoo & conditioner because theirs is provided in dilution bottles with "shampoo" and "conditioner" written on them with a sharpie. It could be dish washing detergent. read more

I took my dog on time for his appointment today and he was there for 7 hours!!! I Informed them that i need to pick him up in 2-3 hours. But they took 7 hours... i would not be taking my dog there anymore!!! read more

I've been bringing my dog to pet supply plus since they opened in my are. We use the self washing area. Recently, they have allowed some professional groomers to occupy the entire area for hours every time I'm there. They groomers are rude and the staff there does nothing. I get you have to wash multiple dogs but why do you need to take up the entire wash area? Recently we've had to come back 3 weekends I. A row just for a shot to wash my pup. This last weekend we showed up 30 minutes early and Waited by the door to open and the lady groomer ran inside and mad a stink about how she shouldn't have to wait. Piss poor pet supply plus read more

I have recently found this store after looking for a new groomer in my area. My first experience far exceeded my expectations! I am very happy with my dog's groomer, Michelle. She is very knowledgable and does a fantastic job with my pet. All the employees at this location are very kind and will go out of their way to help...I am extremely happy at this location and hope it remains for a very long time!!!!!!! read more

This review is specifically for the grooming center. I'm Not exactly sure how the model works but they clearly employ inexperienced people on commission to do the job. I signed up for a slot online. I was given the information of the groomer who would work on my dog only to find out on the day of that it was someone else. Within minutes of talking to him, I realized that he's a newbie or someone who learned to groom from YouTube. 100% not trained. I asked for a poodle cut and he said that he's not familiar with it while looking up poodle cuts on the phone. That should have been my cue to leave but I was desperate. We settled on a "round cut" for my Bichon. Now, if you own a Bichon you know exactly what I'm talking about here. 4 hours later, my fluffy little guy was returned with everything chopped off, including his ears! There was no round shape. His head looks flat, the hair around his mouth was trimmed down to the point that it now looks so narrow, almost triangle in shape and his adorable long ears are, well, gone. My heart breaks for my little man. Go elsewhere if you can. read more

This is my go-to pet store. Fair prices, frequent sales, good selection. Knowledgeable and friendly managers and sales staff.

Great store. The team members are always available and able to help find what you are looking for or make a recommendation if you aren't sure what you need. read more

I went to this store while I was in town for an event at Minute Man Sportsman's Club. My Springer and I went ro Pet Supplies Plus to get some entertainment for him as we go. I purchased a ram horn which was rather expensive, and it shattered into pieces like glass shards in his mouth, causing cuts. My cocker spaniel got some and caused his mouth to bleed. Those horns should come with a warning. Never again for these spaniels. read more

Love this store. Team members are attentive, knowledgeable and friendly. They always have something new and the good old standbys that my dogs love. It's my go to Pet store! Great Location read more

I love this store. Their employees go out of their way to help with anything they can. I own a bambino dwarf sphynx and i was having problems with her lonna went out of her way to help me find the right food even read labels. It's hard to find a store like that. Hopefully one day they will groom cats too. Overall i love this store read more

Recently started going here instead of PetSmart in Chelmsford. Just needed dog food one day and was at a restaurant nearby so I stopped in. I found that the prices are better and the staff is friendlier. Now I use the curbside pickup option when I need to buy food or toys for my dog and it's great. They have gained a loyal customer. read more

Not happy with the other day I went in. I saw plenty of dead fish I only got a few photos. They were stuck against the filter's and floating. The other fish we're eating at them. In one of my pictures you'll see that there is one floating and one against the bottom in the same tank. In the other picture you'll see that the woman just cleaned the tank and all on the debris in floating. So tell me you just cleaned it and look at it still filthy. Sorry I love the staff but will not be buying more fish. read more

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Very friendly and employees offer to help you Lots to choose from for animals. Good store

They always have my dogs food available and are always helpful when looking for something specific. The staff also offers to help bring things to your car which is great as I am disabled and it's hard to lift things that are heavy. Also, they price match 100% to chewy without hesitation! read more

We have bought food here a couple times but not anymore. Purchased 3 bags of under the sun grain free food today and when we got home dumped 2 of them into our sealed plastic container. Only problem was the food was not the only company that made it into the container. It was loaded with LIVE BUGS! In absolute disgust, do not shop here! read more

Pet Supplies Plus Billerica - Pet Stores Near Me - Billerica, Massachusetts

I go here for treats and food for my pup, they have a great selection of food and treats!!! After I pick up the food I like to go see the live animals. I went a few days ago and saw about 5 fish floating at the top of one of the tanks. I thought it was kind of gross. I came in a few night after that and the fish were still there except they were bloated and one had actually floated down to the bottom and its carcass was just decomposing on the bottom of the tank. It was a pretty unsettling experience, I don't think I will be back. :( I'll attach some pictures I took. read more

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Very friendly team members who try to please you in every way. Excellent sales and every day prices. Highly recommen.

Don't shop this store. Two serious problems here: My husband tried to pay with a credit card (which we hardly ever do, and which had no balance on it) and they said it failed, so he used another one. Very shortly thereafter the first one had fraudulent charges and had to be closed (theft). A month or two later, we paid by e-check and they tried to deposit it in their bank after the charge had already gone through electronically. When we had our bank cancel the fraudulent payout, Pet Supplies Plus decided we owed them money and sent the amount to a collection agency who immediately started harassing us. Sure, they have good product selection and a nice clean store, good prices, too. But something is seriously wrong with their finances. Don't go there! Unless you always pay with cash, I guess. read more

Clean and well appointed pet shop. The staff were friendly and knowledgeable. I called about my fish when the power went out and the guy on the phone was very helpful. read more

Nice large clean store well maintained. Huge free parking lot. Inexpensive self pet wash. Make sure you sign up for their free membership card, you will get great discounts. Plenty choices for food, toys for your dog, cat, bird, fish, reptiles etc. read more

This is by far my very favorite place to get my dogs food, treats and toys. The prices are way better than the big chains... and the staff are so friendly and helpful read more

Good selection of everything pet...except my hobby which is saltwater fish. Great store if i need something in a hurry though. Convenient, plenty of parking. read more

This was one of my favorite experiences in any store! I'm adopting a dog in a week and have been super excited about the process and cautious about the toys and treats we introduce to him. When I walked into the store I was allowed time to look around and gather the surroundings and offerings before I was approached by an employee. Once approached I was given expertise advice on everything from natural, grain-free dry dog food, no raw hide beef hide, chew toys, dental treats, collars and leashes and even got a dog tag. Not to mention everything was on sale! Overall I had a great experience and this was excellent customer service and quality, affordable products. I'll definitely be back! read more

The quality here has largely increased since this review. The fish tend to be healthy and I have had no problems with fish being purchased here in the time that has elapsed between my review and update. Having a reward card/pass here is probably a good idea as they tend to have frequent sales on items for cardholders. read more

I cannot speak enough about this store. The staff is always friendly and always on the go. What do they drink in the morning??? Amazing selection of dog food and lots of cute animals to occupy the kids! read more

this company sucks. i asked them to order pupupy food for me they say they keep ordering it but it never comes. they have a lousy attitude and just play games with the customers...the whole company sucks. do not shop here . all the stores do the same...lousy company. read more