I will start positively.....after purchasing a sick baby female beta, and sick female zebra finch…read morehere, I was refunded due to their guarantee. Now, to the uncaring groomers! They refuse to take any suggestions! I have been told that they can never satisfy me, and my dogs didn't like their paws touched! I was told by the groomers and the manager, not to return to the grooming area, or even better, not to even return to the store. I (and anyone who has pet(s) have spent a lot of money in these locations, but if they are this uncaring, WHY would anyone want to return with (or for) their beloved pet(s)?

Great experience at this location! I came in in a pinch, needing to buy prescription dog food for…read moremy dog on a Saturday. I was able to go to the Banfield pet hospital and explain and show my information with valid prescription and they helped me out! I did a quick lap around the store and things looked and smelled clean and in order. I'll definitely be back.

I was looking to set up my aquarium with live plants, small fish, shrimp, and snails, so this…read morereview will mainly focus on that. I'd been to another Petco and pet store, and I was happy to find this location had the largest variety of plants, decor, shrimp, and snails. When I went, they didn't seem to have many guppies (at least I wasn't shown them), and they didn't have any endler guppies at all (healthier less inbred than regular guppies). I ended up getting a few different plants and so far they seem to be doing fine. The staff member/aquarist Grace was very knowledgeable and friendly. She patiently answered all my questions, and I could tell she was passionate about taking care of the fish and plants. I separately had placed an order online for pick up, and she forgot to include an item, but I managed to get a refund on the product. Overall, I think this place has many strengths in having a variety of aquarium and plant supplies, plenty of live plants and snails, different colored shrimp, and seemingly every other fish except endlers. The staff I interacted with were friendly and very helpful. I thought the place was as clean as it could be although there's definitely a strong pet smell. If you order pick up, double check all your items are there.

Went in for aquatics--fish tank, accessories, supplies and live fish. The fish here are very…read morehealthy in comparison to other Petco's in the area, plenty of selection. They have a very knowledgeable staff member, Alec who was a pleasure to talk with. Average selection for dog/cat supplies and a nice small animal section. Cannot speak on Grooming services.

It's a good store. 4 stars is fair considering the fact that it's really difficult to run a non…read morechain pet store in the area where aquarium hobby is dying. This is more of a review of the other ignorant reviews here. Folks writing 1 star reviews are being overly dramatic. They claim the tanks are dirty and "full of algae"(?). Algae growth is a sign of healthy tank water. I would worry if the tanks looked sterile. In the aquarium hobby sterility kills. The other pets may look "miserable" because they were rescued but you didn't bother to inquire about that, did you? Confront the owner first, then write your review. Seeing mature and well cycled tanks with plants and a bit of algae is always a good sign in a fish store and if the water is good for the cat to drink, it must be good for you as well. Someone even suggested the owners should "wash their cat". Do they even know how cats WORK? Those who scrub their tanks, end up busy fishing out corpses the next day and I'm sorry to say, if you put in your tank a fish that has been swimming in the store tank for weeks and it dies the next day in your tank, it's ON YOU for improper acclimation or wrong water parameters. Having good test results doesn't mean that other parameters like water hardness and temperature check out. Most fish I bought there had no issues. Occasional fish death and illness can be random but can't be blamed on the person who just sells them.

I can see why some reviews may call this place a bit dingy, but it has a kind of authenticity from…read morea family business and underneath the surface grime, there's truly so much this place has to offer. The main guy helping customers was very knowledgeable and answered my numerous questions about setting up an aquarium with plants, invertebrates, and fish. As this was my purpose of visiting, I can't comment on the other animals and supplies they have, but they have a huge variety of fish, the vast majority of which seem to be doing well. Although the prices of the fish and plants are a bit higher than corporate ones, the fish are supposedly from a better source and healthier, and it's a local business. I got lots of product recommendations that I'll be buying later. I'd definitely recommend checking this place out for any of your aquarist needs!

The worst when I entered there was a guy but the lady's they had were rude I don't understand…read morewhat's happening. I entered again a couple days ago and the guy wasn't there but the rude lady's were they were different. I don't like their attitude, the way they are working but it looks by force no offense

I have bought two puppies here and I couldn't be happier. I was a bit skeptical but I did an…read moreEmbark DNA test on both dogs and they were both 100% purebred and had no genetic defects and were not inbred. I absolutely love shopping at the store. The staff are super nice and always helpful. My dogs love going in to flirt with the ladies.

Pet Supplies Plus had the product I needed - freeze-dried salmon bits. My cat is old and finicky…read moreand to make sure he eats the food I put his pills in, I crush up the salmon bits and sprinkle it on his food. I call it magic dust. Also great customer service - the store didn't have a couple of things, the manager called me and helped me with replacement items. And delivery was fast and the driver was friendly. Highly recommend.

Highly recommend the Manager of Pet Supplies Plus Medford who really cares about providing his…read morecustomers the very best service. We decided to try Hip & Joint Old Mother Hubbard mini biscuits for our geriatric dogs experiencing hip problems. As I was picking up my on-line order, the manager took the time to ask me about how our two dogs are feeling. It really meant the world to me because I am worried about caring and doing our very best for 2 older dogs as they age. I explained some of our health challenges. Pet Supplies Plus of Medford rises above and beyond all of their competitors because the PSP+ Manager understands the importance of the health of the animals they provide products to help pet owners better take care of their pets. He is a credit to PSP+ by caring for his pet customers. He truly does make a significant difference at your Medford PSP+.

They are super accommodating, always finding the time for appointments, although I know how booked…read morethey are. They're reliable and listen to what the customer wants. We've never had a cancellation with them or any issues (even when the whole block list hot water in the winter). My dog is always smelling great and looking cute after her grooming appointments. They also sell really nice clothes for dogs, leashes and toys - great variety!

Got amazing dog shoes here! Also great help making sure I found the right fit for my dog.read more

Staff was incredibly helpful with recommendations, amazing selections of live plants, drift wood…read moreand rocks.

It's hard to find any business anymore that isn't either completely useless. Or just trying to sell…read moreyou on things. Let alone a little of both. This place is absolutely neither of those things and the first time in a long time I walked in and out of any business and genuinely was thrilled with my experience. Went in for my first time yesterday every question I had was answered with great info. And learnt a lot more that I didn't no walking into the store. Beyond grateful for my experience and will be back multiple times as I keep stocking up my new aquarium!! Was wonderful meeting Steve and can't wait to be back!!

The staff here is so knowledgeable and are willing to jump if you have any concerns. Our Vizsla…read moreHenrick is 10 months old, and having the ability to watch him interact with the other pups is great. He moves around to the different areas, so I doubt he gets bored! Comes home happy and when we arrive to go again he is so excited. These guys are pros, and when I go away this summer they are boarding Henrick in a "suite". Highly recommend and the faculty is amazing.

I have been taking my Bingo there since she was just a pup she is now 6 years old and has been…read moregoing there 3 days a week since they are absolutely the best I can't thank them enough for all they do..... And my Bingo loves the staff there it's hard to get her to leave when it's time to go home.....

I have only positive things to say about PetSmart in Saugus. I brought my dog, Chloe, there…read morerecently to be groomed. She had been there many times before. The groomer noticed that Chloe began to behave strangely and when she picked her up noticed that her snout was cold and that her gums and tongue were white. They immediately took her to Saugus Animal Hospital. When she arrived there, Chloe's blood pressure was extremely low. She was very sick and we had to rush her to Mass. Veterinary Referral Hospital in Woburn. There we learned that Chloe had an aggressive form of cancer and was bleeding internally and had fluid around her heart. We were blindsided by this. Chloe had shown no signs of anything being wrong. She appeared to be a happy and healthy 7 year old dog. We said our goodbyes and she was euthanized. I want to give special thanks to Dr. Bloom at Saugus Animal Hospital. She did everything she could for Chloe. Also, my heartfelt gratitude to Jennifer, the groomer at PetSmart and to Anthony, the store manager. They went above and beyond. They stayed at Saugus Animal Hospital until we left. They were both visibly upset. Anthony followed up with me the next day. PetSmart paid for Chloe's cremation and urn. They certainly didn't have to. They had done nothing wrong. But, it was a very kind gesture. Thank you again to all involved. RIP Chloe...the sweetest dog.

Your cashier who's an older woman is the most rudest person I've ever encountered at your store…read more This is 3 weeks in a row now, she needs to be nicer or else get another job!! She's awful!! And very mean. This happened for the third time tonight

Mr Ferestien is a great guy and him and his son and staff are always so nice and helpful. I bought…read morea spreader, weed and feed and peltized lime. All work perfectly. I used to go to the big box store until I met Mr Ferestien. I ended up stopping by one day and mentioned to him that I had just bought a small bag of moss killer. He asked me to see it, I showed it to him and he said try a bag of this Lyme. I also asked him about weed and feed he mentioned try mine. So I did not only are his prices reasonable the help and service is great!! Thank you

This place is the best!! Just got home with my BEAUTIFUL Christmas tree and the prices are always…read morethe best around by far. I buy all of my trees and window wreaths here every year and they last forever. Also great prices on higher end dog food and treats. Plus the owners and employees are super nice! Love Ferestiens!