We have been so fur-tunate to have the Lynnfield Polkadog location nearby because our spoiled pup…read moreONLY wants treats from here. It has been almost a bi-weekly occurrence for us! Not only is it an absolute joy for us pawrents to visit so often but our furbaby also has a blast getting tons of attention, scritches and treats from the staff. A huge shoutout to the lovely Chloe who has made every visit so wonderful! Thank you Chloe for being so kind to us, so knowledgeable and so sweet to Rari! Some of Rari's favorite Polkadog treats are the cod skins, green monstahs and the chicken littles! She'll literally do anything for Polkadog treats!! The cod chips are also one of her favorites but those only come in the pre-packaged bags. There is a huge selection of Polkadog treats in store available per weight or pre-packaged. We usually opt in for the per weight option because we like to pick and mix treats, control the amount and save a little bit while we're at it! If you do purchase the pre-packaged bags, you can bring back the empty bags to the store to be recycled. The store is decently sized and always very clean. They also carry other brands of pet food, accessories and toys. But we mainly gravitate toward the Polkadog brand treats (because Rari demands so)! We've noticed Polkadog treats are super high in quality with very simple ingredients. It's also a bonus that their treats are made local in Boston! The best dog treats are from Polkadog!! Paw-lease go to Polkadog for all your dog (and cat) needs!! I highly recommend them.

Super helpful staff! Our dog was a bit nervous coming in and they made him feel super comfortable…read more They let us try a bunch of different treat options to see which worked best for him, which was really great as we found a bunch that he loved! We will be going back for sure.

Lauren has done all the research on every brand that she carries. I know everything is…read morehigh-quality, and nothing is on a recall list. Her no questions asked return policy allows me to buy some thing with confidence before I bring it home and see if it fits my pooch. Five stars

I got a bad taste in my mouth. If I knew the return policy to this place, I would have never have…read morestepped in this store. I returned a coat that was never worn, tags still on it, bought it a week and a half ago and their return policy is a store credit. Do not buy unless you are sure your dog is going to like it.

My experience at this establishment was highly disappointing even though I did receive a full…read morerefund, which was greatly appreciated and I felt was deserved. I entrusted my dog's grooming to an employee named Henry, whom I believe misled me regarding his capabilities. When giving specific instructions, Henry admitted he wasn't a professional groomer, but assured me he could handle the job even though I offered to pay a cancellation fee. He said he didn't want his time wasted and was very persistent that my dog get groomed. He said he would prep my dog for the certified groomer who would be doing the trim at the end. Upon picking up my dog, I was shocked and upset to find that she had received a full haircut instead of the requested trim, which was completely unsuitable for her breed (a woolly husky). The cut penetrated her undercoat which allows her to regulate temperature in the summer. Henry, rather than taking responsibility, argued that I had requested a haircut which was "appropriate for a husky", which is untrue. Fortunately, the groomer, Karyn, who understood the situation apologized sincerely. Upon closer inspection at home, I discovered that my dog still had matting, had a very uneven haircut, was unexpectedly covered in oil (which was not the case when I dropped her off), and her feet were still dirty,--issues Henry had claimed he would address but did not. Following my initial concerns, I had a phone call with the owner of the Dirty Doodle, which further highlighted their unprofessionalism and unwillingness to accept responsibility for the poor service. In conclusion, I cannot recommend this establishment, particularly for owners of long-haired dogs. It appears they may be better suited for grooming short-haired breeds. I had to get my dog groomed elsewhere same day.

A couple of hours at The Dirty Doodle was just what my beloved Goldendoodle needed after having…read moresurgery and a week of radiation (the various shaved areas for IV's and incisions were starting to grow in, and the rest of his nice hair was long), and I found them after searching for a place with GOOD reviews that could get him scheduled soon. I talked to Sarah (one of the groomers that shares space with them) and she completely understood the situation, as well as how "needy" he would be since every time he had been dropped off somewhere lately, surgery or something scary had happened. Sarah was able to schedule him in just a few days, I dropped the boy off first thing in the morning and he was definitely soothed by her calming personality. When I picked him up a couple of hours later, he looked terrific and wasn't as crazed as he usually is after he has been without me! Sarah is in a room by herself, so it was just a one-on-one with music, so he wasn't freaked out by a lot of dogs running around and barking. Sarah understood the situation of a sweet pup who is just getting older with medical issues (cancer and arthritis), and that made me feel so much better. She operates her grooming business as All that Jazz Grooming, you can reach her there or connect through Karyn at the Dirty Doodle (love that name!!). Woof Woof!!

The staff is incredibly kind and very helpful. Lisa was extremely friendly and so sweet!…read more The store is very clean and well stocked. They have tons of fresh treats, a really cool washing area for your dog, and lots of fun toys and clothes. My dog loves walking around the store and meeting the employees.

I like this store its super close to where I live but for some reason every time I come they are…read moreclosed before the hours listed mainly on Fridays, I get out of work late so I have to come late but they say there open till 9 and the doors are locked at 838 when I came this Friday 5/2 it's actually really annoying and it's happened before and the worker just stared at me and waved me off!! I spend a lot of money here and it's just super frustrating!!!

Beware of store! Butchered my dog didn't listen my instructions. Then says sorry. I paid 70$…read moreoffered no refund. Maybe next time. Won't be a next time!!​

i went in there to buy cat treats all of the goldfish were dead in 2 tanks it was absolutely…read moredisgusting and sad I called the store to let them know and the lady was very rude and said they know and they got a couple of bad batches?? it's a beginners level fish the care maintenance is very easy it's absolut neglect and abuse petco you should be ashamed to call yourself a pet store. LEARN HOW TO TAKE CARE OF YOUR ANIMALS THOSE ANIMALS ARE NOT HAPPY

The owner is extremely knowledgeable about pet food. Particularly when you have a complicated…read moresituation. They have a lot of inquiries products priced fairly.

This store is entirely unprofessional. I bought three fish a month ago and within 24 hours 1 fish…read morewas already dead. During my purchase I had explained the size of the tank and had the store owner test the water to make sure the tank was set to go. He gave me a credit for a free fish. I then went back Saturday afternoon and bought 3 more fish, and again had the water tested and approved. I brought the fish home and by Monday morning 2 of the 3 fish were dead. I brought them back to the store to prove what had happened, but he refused another credit and offered no explanation as to why the fish were dying. He took no responsibility and scolded me, saying that he already lost money on my prior purchases. All I ask is for accountability and for honest representation of a product. I will be taking my business elsewhere and recommend that other pet owners do the same.

BUYER BEWARE, I purchased a dog from here and was promised it was not a puppy male dog that the…read moredogs were regularly seen by a veterinarian, and that they were taking good care of. And let me tell you that is not the case my dog had to undergo countless surgeries by my veterinarian who would also come to the conclusion that this dog was never properly taken care of. A list of problems which I won't get too into detail where that severe gum, disease, starvation, hip, dysplasia, ear mites, and a horrible skin infection. Yes, these dogs are adorable when you walk by the store they are lovable and need proper care . And pet express is not the people to do it. They're extremely neglectful and our money hungry. Please please please do your research before purchasing from them.

Has anyone ever seen these dogs on a walk or getting fresh air? These poor dogs are in cages all…read moreday long.

I had an extremely disappointing experience at PetSmart…read more I took my dog to a scheduled appointment at the Banfield Pet Hospital located inside the store. Since Banfield was open, I had to enter through PetSmart, which is the only way to access the clinic. When I was leaving after my appointment, I briefly stopped to look at a dog collar that caught my attention. Immediately, an employee approached me in a very rude and aggressive manner and told me to leave because the store was closed. I explained that I was only there because my dog had a scheduled Banfield appointment and that I was already on my way out. I also told him there was no reason to be so rude. Instead of calming down, he continued to treat me with disrespect and hostility all the way to the exit. I have never felt so unwelcome and mistreated as a customer. Because of this experience, I will never spend another dollar at PetSmart. I am also considering switching my dog's veterinary plan so that I never have to return to a location where customers are treated so poorly. It is unacceptable for employees to speak to people this way, especially those who are simply attending a scheduled veterinary appointment. PetSmart should do a much better job training employees on basic customer service and respect.

If you want fish do not go here go across the street one of the staff members there at petsmart is…read morea saying this respectfully a light skinned man who is very rude I have owned fish my whole life and the fish I was going to get I always owned but he thinks he knows everything about fish mind you he gets paid $17 an hour but wants to bust someone's balls over feeder fish that I was going to be giving to my turtle at home he said the 15 gallon tank wasn't big enough for 4 FEEDER FISH and wouldn't sell me the FEEDER FISH if you don't want fish to be FEEDER FISH don't mark them down as FEEDER FISH! This guy is a guy who will bust your balls over fish you have experience with and the proper care but talks to me like I'm in the wrong... DONT GO HERE FIR FISH OR GO WHEN HES NOT THERE!!! ( always a long wait to get fish understaffed)

Love it here. The employees (literally each person!) are so fun and kind and love their pet…read morecommunity, great treats, collars and are a delight to visit.

Great mom and pop pet supplies store in winchester has everything you need for big dogs small dogs…read moreand any size or type of cat from indoor to outdoor cats healthy food and treats as well knowledgeable staff and lgbtq+ friendly!