We needed to have our fur-baby get his rabies shot. They originally wanted to make him go through a series of blood test before they would give him the shot. He already had all of his shots & bloodwork done before we left AZ. One exception was his rabies because it was to early for him to have it. We refused & thought we would try another place on the road. The manager made the exception & decided to give him his shot. read more

I had an extremely disappointing experience at PetSmart. I took my dog to a scheduled appointment at the Banfield Pet Hospital located inside the store. Since Banfield was open, I had to enter through PetSmart, which is the only way to access the clinic. When I was leaving after my appointment, I briefly stopped to look at a dog collar that caught my attention. Immediately, an employee approached me in a very rude and aggressive manner and told me to leave because the store was closed. I explained that I was only there because my dog had a scheduled Banfield appointment and that I was already on my way out. I also told him there was no reason to be so rude. Instead of calming down, he continued to treat me with disrespect and hostility all the way to the exit. I have never felt so unwelcome and mistreated as a customer. Because of this experience, I will never spend another dollar at PetSmart. I am also considering switching my dog's veterinary plan so that I never have to return to a location where customers are treated so poorly. It is unacceptable for employees to speak to people this way, especially those who are simply attending a scheduled veterinary appointment. PetSmart should do a much better job training employees on basic customer service and respect. read more

If you want fish do not go here go across the street one of the staff members there at petsmart is a saying this respectfully a light skinned man who is very rude I have owned fish my whole life and the fish I was going to get I always owned but he thinks he knows everything about fish mind you he gets paid $17 an hour but wants to bust someone's balls over feeder fish that I was going to be giving to my turtle at home he said the 15 gallon tank wasn't big enough for 4 FEEDER FISH and wouldn't sell me the FEEDER FISH if you don't want fish to be FEEDER FISH don't mark them down as FEEDER FISH! This guy is a guy who will bust your balls over fish you have experience with and the proper care but talks to me like I'm in the wrong... DONT GO HERE FIR FISH OR GO WHEN HES NOT THERE!!! ( always a long wait to get fish understaffed) read more

Boarded my 3 dogs over Christmas and it went very well. It was the first boarding experience for 2 of my 3 dogs. The staff was kind, friendly and professional. My dogs were happy, healthy and remarkably clean when I picked them up. They enjoyed the group playtime and boarding together. Very pleased & will return in the future! read more

Took my cats to have nails clipped. Firstly .. they shouldnt be doing cats at all as they only have one grooming room for both cats and dogs.. but when the associate pulled both of my adult cats out of their carrier and lifted them up by the scruff of their necks I knew they didn't have a clue... which of course caused one of my cats to flip out .. only to tell me my cat was too aggressive .. they do not know what they are doing.. stay clear! read more

Took my yellow lab there at 9 am this morning. They gave me a 2 hour window of completion for bath and nail trip etc . Their prices are very reasonable. They had availability the day before as I called on phone for appointment. The call taker in grooming was extremely polite and helpful . I Picked my dog up at 11 am and my dog was brought to me. She looked absolutely great. Clean and dry and ready to go home. I've used them before for grooming and they always do a great job ! My Good friend Matt uses them for his black lab and has great success also . The groomer was excellent and also polite and helpful . I would recommend this grooming business always. read more

PetSmart - Taking nap after her big morning at the groomer - Pet Stores Near Me - Woburn, Massachusetts

Avoid! Especially for fish. Understaffed and rude. Terrible customer service. Waited for 15 minutes for service and still unable to get what I needed. Head to Petco instead -immediate service and smooth transaction. read more

The worst place to take your pet for grooming customer service was horrible Amy sore assistant manager needs to be fired she is so arrogant and nasty. Do Not Consider this place for grooming dog was sick vomiting for 10 days after BEWARE read more

I've gone here a few times for dog grooming, but this will be the last. My dog is already a bit scared of grooming, and admittedly he's fidgety when getting a haircut. However, this time they said he was so anxious that they couldn't finish the haircut (not charging me and stopping halfway). At first I thought, ok, sorry, my dog is anxious and they tried their best. I even tipped the stylist for trying. Then when I got home I realized that the reason he wasn't letting them finish grooming him was because they scraped up his butt and hurt him. Seriously, he was scraped raw. No wonder he was pissed and wouldn't let them keep grooming him--they tore him up. Naturally, there was no mention of this when I picked him up and they just hoped I would think the refund was enough and that it was his fault. No, it's the stylists fault for hurting him with whatever shaving method they tried. Go absolutely anywhere else. read more

PetSmart - Tore up dog haircut - Pet Stores Near Me - Woburn, Massachusetts

See all

This store is clean usually. Otherwise no good. The customer service is absolutely awful. Particularly in the fish area.

I went to buy a fish and was told I could not because I didn't meet the minimum requirements. I already have this type of fish at my home in a tank and have not had a problem. I've purchased fish at this location before and never received this type of treatment. It's quite upsetting. I called the manager and she said that now they have requirements. Unfortunately, you can't keep changing the rules in a store. read more

I've been taking my Cairn Terrier to AnnMaureen for years. He's 15 1/2! AnnMaureen also used to groom my other little Cairn, Gillian, who passed away 6 years ago. Glenn loves her & she loves him. She does such a beautiful job grooming him. She was so happy to see him looking so well. Glenn is like a puppy. I had been stuck in Canada with the Pandemic for several months. But when Glenn saw AnnMaureen he knew her instantly. AnnMaureen is part of my family! A funny aside. When I dropped Glenn off to AnnMaureen there was an enormous dog on one of the front grooming tables. I think it was a mastiff and his name was something like "Harold", not sure. But he was the bell of the ball. His groomer said, "see he loves it when we pinch his cheeks" and he did! I just remember her with an enormous spray bottle doing the finishing touches on his coat. She looked so happy as she sprayed this enormous dog as did "Harold". I bet she was on her second can of grooming spray. He could have been ready for best in show. When AnnMaureen went past with Glenn I said see Glenn this is "Harold", "Harold" this is Glenn. Both looked happy to be newly acquainted. Love AnnMaureen. read more

PetSmart - Glenn drowsing on the couch. - Pet Stores Near Me - Woburn, Massachusetts

This place has a problem with handling their customers. There's a single line for checkout, and it's usually at least 5 people deep. They let customers just cut the line completely in front of everybody, and if you complain, they ask you to leave. I will never shop here ever again because they seem to favor some customers over others because they flaunt their privilege. Absolutely racist location. read more

Dogs and cats are left unattended all night at the petsmart hotel in woburn. This change just went into effect early March and no one is in the building with those animals all night....this place used to be the best and so reliable! What happened! They also did not disclose this information to us on their own. read more

Grooming abruptly stopped taking my dog because he was too heavy. Would have been nice to let me know the last time we were there 2 months ago. Called me 2 hours before the scheduled appointment to cancel. When I asked if anyone else could take him the reply was they'd talk it over with the other groomers and get back to me. They didn't even care when I said he's lost 10 pounds. I won't be going back. Go fat shame someone else's dog. Sorry you're only able to groom tea cup dogs. read more

We've been using Pet Smart grooming services for ten years (two dogs) It used to cost $100 to groom both including nail clipping and tooth brushing. It now costs me $80 for one because basic services are $50 and tooth brushing and nails are separate services. I received an email offering 10% off for booking a weekday instead of weekend. I picked up my dog and was told that there was a $5 premium because it was Thanksgiving week?? I work Thanksgiving week, I don't get a premium for it The prices have gone up, the service has gone down. Well be going elsewhere from now on. read more

PetSmart.....always helping the community and giving the best care and affordable prices for all of your pets needs@ read more

See all

We LOVE Amie! Glenn the old boy had his nails cut. Amie is like his second Mummy after 10 years or so....a long time! Precious, well she's a handful! She's a white malamute cross, white shepherd & has enough hair to stuff a mattress. Amie does some magic and Precious comes out sleek and clean. Yes, we're scheduling for every 4 weeks Amie! And Precious absolutely adores Amie! Everyone is so polite at the grooming in Woburn. There are always doggies there getting groomed, and their groomers are always talking to them ......."bob you're ok buddy, it's all ok, henry you're my sweetheart ". Might have gotten the names wrong but so, so cute! You can tell that each groomer loves their job. Thanks again to Amie. We'll see you in a few weeks. read more

So I have a cat who takes pride in her coat. She's a Maine coon and weights almost 20lbs. She loves people! Although when I brought her in to get her mats removed (from summer weather) the hair stylist weren't the nicest to me. She's obviously long haired and doesn't enjoy the vet and things like that. But the stylist at pet smart are supposed to be professional and accommodating. When I went into the grooming room , there were 3-4 dogs being groomed. My kitty (Bailey) knows about dogs and doesn't really mind them as long as they don't get too close. (I have babysitted dogs in the past, and while they're on the floor, she just kinda chills next to me... as I said she loves the company of humans). Anyways, I went in to get a hair cut/ nail trim. The first thing that the hair stylist did was try to take her out of her cage and then goes "oh wow she already hissed at me". This lady acted as if she has never dealt with a cat before. You're coming at her with huge gloves and not a good manor (she seemed scared, even tho this is how cats act when in diff. environments) and she obviously smells so many diff dogs since the place smelt like it. Anyways I dropped her off and they told me 1.5-2 hours, 15 min later they contacted me saying "oh we could only cut two nails off of one paw" so I came back and thank god they didn't charge me for the "2 nails" they cut off of her. Besides the point don't go here if you want to groom your somewhat, stressed out kitty, you're better off at Petco/ mspca/ vet. I also went and got a trimmer at Petco and did it myself at home and she was just fine, and loved it! read more

PetSmart - The bigger/ fluffier one is Bailey. - Pet Stores Near Me - Woburn, Massachusetts

I was excited to hear that this company offered doggie day care but was sadden when I arrived. When I contacted PetSmart and spoke with them at the hotel there was no mention that if your dog has a face that looks like a pit bull, he/she would not be allowed to enter the play area. The best they could do was to place him in an enclose all day with only a half hour of play time. I live an hour away from my job and there was no way that I could have taken him back home. I'm not happy with what they have done and probably will never go to the store again. read more

Woof! 4-paws up from my dog too! We were driving by and needed food, so we stopped in, and I am SO GLAD we did. Brand-new store, great prices, very nice staff, loads of parking, and the parking is what really lured me in, since the Petco across the street has a really busy parking lot that is just too aggravating. I'm a convert now, especially once I saw the prices on the Eukanuba food (regular and the organic). I looked at the "PetsHotel" too, and it looks like it could be a good back-up in case my regular sitter isn't available. Prices seem reasonable too. read more

I bring my dog to the salon here every month and the salon staff are great! My pet hates getting her nails clipped and this is the ONLY place that's able to do it! read more

I took my dog in for a bath and nail clip at Petsmart groomers. They asked me if they could shave some of my dogs matted fur and I agreed. Only the next day did I find out that during his shave he got cut multiple times. That fact that I didn't see the blood on the same day makes me believe that the groomers tried to cover up that they cut my dog by cleaning off the blood and not telling me. If they had just told me I would have been fine with it since my dog was fidgeting but the fact that they didn't tell me is very inappropriate and unacceptable! read more

PetSmart - Pet Stores Near Me - Woburn, Massachusetts

If I could give zero stars I would. I have a lab hound mix dog. She is four years old. She has been staying at PetSmart since she was a puppy. Apparently they are under new management recently. The new policy is to make a visual judgment upon arrival. My dog "resembles a bully dog " (their words) and is not allowed to socialize with other dogs until I can prove she doesn't have pit bull in her. I'm am livid. This is their policy? She's been welcomed their for the past 4 years and now this? We will never be back. read more

Since adopting our dog earlier this year, we have visited this location quite a bit. Although we do most of our food/toy/treat shopping on the PetSmart website, the store is well-organized and usually has good deals on various items. We mostly utilize the Pets Hotel/Doggy Day Camp here which our dog loves. The dropoff/pickup times are convenient and fit with our varying schedule (as early as 730 or so and as late as 845!). May always gets a Pawgress Report after her stay which tells us about who she played with, her bathroom business, and eating while at camp. The hotel is also easy to book and keeps our pup happy and safe when we go away. The front desk staff can be a bit rude at times, but most are friendly and love our dog! We have also used the groomer for nail clippings which are quick and cheap. read more

I don't usually leave reviews, but I felt compelled to today. I had to grab a new crate for my dog as I left my original one at my vacation home. Petco in N andover was closest to my work, so I ran there first. The smell upon walking in was horrific, and the store was a disaster, so I left. I drove out of my way from there, to go to my original choice. Petsmart Woburn was spotless and organized. I found what I needed, and also things I didn't because it was a pleasant experience and I spent extra time looking around. They always have the cutest toys I can't say no to. Thank you for taking pride in your store.. it really shows! read more

Horrible service in the groomers section. Very unprofessional and RUDE. Used to give a TON of business there. Hundreds of dollars a month for our dog and I can not believe the terribly rude customer service I got as a paying guest! Will not be back. read more

Very sweet employees! Everyone is kind and helpful. It is clear they are happy to be working with pets!

Don't take your pet to this place. Booked a wash and nail clip for my dog a week in advance. Got there no appointment presented them the email confirmation, she tells me too bad we don't have anything for you. 3 young females disgruntled that they are working on the 4th, worst costumer service I've ever seen. I asked to speak to a manager and said I'd be taking business elsewhere. She said good and no there isn't a manager you said you were going elsewhere. Would never leave my dog with these people! read more

I took my cat to get groomed here and they said they couldn't control her and gave her back to me half shaved. My cat is a lazy Himalayan that is very small and loving, and now I have to spend hundreds of dollars at a vet for them to complete the job. I was also not impressed with the customer service I received when I called to complain about having a half shaved cat, as my cat is now picking clumps of hair off her with her teeth. "It was for the safety of the cat and groomers" what cat likes being groomed???? I'll never go back or recommend this business. Update: I took my cat to a different groomer and she was an angel while they shaved her, even kissing the groomers hands. read more

I have bought many fish here and taken awesome care of them. I feed them,aclimate,use proper water, use water conditioner, use a thermometer for the water and so many more needed things to own a fish. But they almost allways die very quickly. I got 3 fish just yesterday and 2 have died. I would not recommend getting fish here read more

Took my cat here today to be groomed. Brush, waterless bath, nails, ears, etc. She is 7. I have been getting her groomed her whole life. At about 4 or 5 I started taking her to PetSmart because it was easier for me to get to and more flexible on times. I dropped her off as usual. I filled out the paperwork before hand online so I was all set. The groomer checked my cat over and told me it would be 1-2 hours. I left. 15-20 minutes later I get a phone call from the groomer. She said my cat "growled" at her when taking her out of her carrier. I said okay? What's the problem? She continues to tell me that I have two flags in the system of my cat being mean and that I was supposed to have her sedated prior to grooming. She then asked if I had sedated her. I said no why would I sedate her when I wasn't told to? No one called me prior to the appointment or mentioned anything to me while checking my cat in. She then says I was "told" back in October. I said well no I wasn't because I wouldn't bring her here if I knew she had to be sedated. Then she tells me she will attempt to groom her but next time I have to sedate her, but she had to wait for someone to help her with my cat. She then calls me back 10 minutes later saying she cut her nails but could only run the brush through her 3 times and I have to come pick her up. Also I get to pay for the nail trim! I came in and paid my invoice. $15 for a nail trim (that I can do at home myself, I was really going for the grooming itself) and I even tipped! She stood in front of me and ignored me when I came in to pick up my cat. She didn't acknowledge I tipped her or even say thank you or follow up with me about anything. I understand cats can be a bit more difficult than dogs. However, I find it very hard to believe she wasn't manageable seeing she's been getting groomed all her life. I won't go back here. I'm not going to drug my cat to get brushed and cleaned. I read other reviews on here with the same thing happening with their cats, I hope others stay clear!!!!! read more

The staff and manager of grooming is VERY rude! I have one small dog who is not allowed in the store only banfield! But because he bit an employee in the store that grabbed my puppy when he got loose in the store, my other terrier isn't allowed in grooming now! This is NOT fair to my other dog! I reported this to the store manager who apologized that this happened! But this is STILL NOT FAIR! And whenever I bring my dogs into banfield the groomer dept GOSSIPS about me and my dogs!! This is unacceptable and I will NEVER even shop at Pet Smart again because there is too much gossip about customers there!! petco is way better!!! Both of my small terriers go to petco groomers and Five Star salon on Main Street woburn, MA!!! There is NEVER a problem!!!! This is a HORRIBLE place!!!! read more

Took my dog to get groomed and I payed 40 for nothing. He smelled good after but his ears were still very dirty, and they wanted to give up on his nail trim. He did fine for them once I came into the room, but they were just gonna make me pay $40 for nothing? Yikes. His ears are still really dirty I don't think that they cleaned them, and they didn't wash all the soap out either bc it's dried up around his face. So upsetting she told me she cleaned his ears, and that was the biggest reason we went there, and they look the same as they did when we got there, and we were already gone before I realized it, so I didn't say anything to her. So annoying read more

I have been using PetSmart Woburn services (grooming and boarding) for over a year now and have never had an issue. I love their boarding services because my dogs enjoy day camp and with boarding, they get to stay together in a kennel (also this gives me peace of mind. Unfortunately one of my dog was attacked at another cage-free placed which will remain nameless and it really scared TS out of me). Their boarding prices are fair and I never feel like my dogs are not in a safe environment. They also don't smell terrible when I get them back. Grooming: My dogs would go to Amanda and she was amazing! She was great with small fussy dogs with napoleon syndrome (yes) but she has since moved on. Then we found Christina and Christina is just as amazing. They have an online booking feature that is great so I can book right from my phone or computer (plus it remembers what you booked the last time if you want to repeat a visit). I think their prices are fair and my dogs are in and out of there within 3 hours. If they are super busy, they always let you know that it may take a little longer. I live in Medford but I am willing to drive up to this location because of their great customer service, product selection and top notch service. read more

I love Petsmart and have gone there for years and prefer it to Petco. Staff is very knowledgable and helpful. However...Went to pick up my dog in the Pet Hotel after 4 days we were anxious to see him. He saw us and was crying, she motioned to another girl to keep him back behind the glass door till my credit card went through, distrustful and tacky, but then it got worse. The girl checking us out never smiled, wasn't particularly friendly, ZERO personality, no Thank you, just handed our paperwork over then the dog and NO eye contact, no smile again, NO thank you!?! Miserable person. She worked Sunday afternoon on 3/20. Needs more training in working with the public. read more

The review is for the grooming part of the store. (Summary: bad experience with my cat, employees were neither empathetic nor apologetic, wasted an hour) I called on Thursday, 5/28, for an appointment to get my cat a sani-shave and have his belly shaved for matts. The woman on the phone said they could take him on Monday, 6/1 at 8:30am, and that I needed to bring in paperwork documenting his rabies shot. They called me back on Sunday to confirm the appointment and reminded me to bring in his rabies paperwork. I showed up on Monday at 8:30am with the paperwork. The "automatic" doors didn't open so I figured the regular store opened after the grooming area did. I rang the after hours doorbell but nobody came. So I waited in the rain with my poor panicked cat until I realized that I needed to literally reach in between the doors and part them manually. Once I get to the grooming area I'm informed for the first time that I need to pay for them to trim his nails so they can "test his temperament". He just had his nails trimmed 2 weeks ago. I said okay because he's in pain from the matts and gross from dingleberries and I just want to get it done. Then they found out he has a heart murmur and apparently company policy is to not groom animals with heart murmurs. So they flat out tell me no and call a manager over. She reiterates that they can't do it and doesn't seem to care about the inconvenience she's causing customers by not telling them in advance. Throughout the whole experience it seemed like no one in the grooming department actually cared about me or my cat. I don't know what is going on there, if it was the weather putting people in a bad mood or if Petsmart just doesn't treat their employees well or what, but they seemed miserable and not empathetic at all to my situation. They were more frustrated that I was taking so long to leave than sorry for having put an anxious cat through this whole ordeal for absolutely nothing. read more

I used the PetHotel here so many times and my corgi puppy loves it. It is probably the only place where I'm known by my pup's name and the staff are extremely pet loving, they love my dog and gives him plenty of belly rubs when I drop him off for boarding. The rate is very reasonable and the hospital is on site and makes me feel safe keeping him there. My dog has separation anxiety and my experiences with leaving him with dog walkers had been terrible. But Pethotel is definitely doing something right, he comes home happier than I have left him and stays happy for the rest of the week. The only draw back I had is that there is no outdoor area so they all do their business indoors and after he's been there for a while he thinks its okay to do his business inside, which leads to embarrassing moments in Petsmart and accidents at home. read more

As far as a store, I like this place- they have everything I need for my dog. My review is for the grooming. I've been taking my 25lb dog here for a little over 2 years for grooming. A couple of months ago, someone I suspect is newer (he had never been groomed by her before) shaved his belly so close that they cut his skin. I tried to get in touch with the manager but after many calls, I never was able to. I left my number a few times, and no one ever got in touch with me. I took him back this past month for a haircut and a bath, and he came home with a note saying he didn't like them trimming his paws - well, no wonder - he has a cut on his leg that he has now been going after for a week! After being cut the past 2 grooms, we won't be going back here. And I still haven't heard from the manager. I don't know what's happening in their grooming salon, but it has definitely gone down hill. read more

If I could leave zero stars, I would. The worst! I came in with the most adorable, slightly shaggy puppy in need of a trim, and he came out looking like a different dog. I went in with a sweet looking maltipoo, only to come out with an anxiety-ridden, completely unrecognizable dog. To top it all off, the appointment took two whole hours, just for him to have a sloppily-done, splotchy, uneven haircut. Not even worth the wait. My poor puppy!! Very sad. DO NOT COME HERE. WORST EXPERIENCE EVER. read more